2018 Jeep Grand Cherokee Visibility Problems

The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

NHTSA ID

11666425

Incident

Apr 1, 2025

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the rear glass fractured without impact. The contact's minor children were seated in the rear seat when the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.

NHTSA ID

11605510

Incident

Jul 29, 2024

Mileage

57,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that when the vehicle was started and the panoramic sunroof was opened, glass from the shattered sunroof fell into the cabin of the vehicle. The contact had not observed an object shattering the sunroof. The vehicle was not taken to a dealer or a glass repair shop to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11591771

Incident

May 31, 2024

Mileage

90,000 mi

2018 Jeep Grand Cherokee Radio screen delamination, causing heating/defrost/seats/clock reset/radio channels cycling quickly, lack of navigation on screen. Very distracting when traveling/trying to reach the hospitals. At first it was very distracting while traveling, and didn't allow me to use any features/controls, and could've easily took my eyes off the road and have an accident. I can't use the radio when I need to, for certain situations, not just entertainment but location as I travel with work at times, and my wife and I both frequent hospitals with my heart issues and her lower GI issues. It just started appearing late in July 2023 and you can see something under the radio screen as if its a sticker/protective cover on the radio and it looks like its separating from the inside. I have it going into the shop for diagnosis 11/29/2023 but it is continually getting worse to where I can't use the radio/nav/comfort features at all and need to for our safety/travel, and winter is rapidly approaching.

NHTSA ID

11554904

Incident

Jul 23, 2023

My Jeep Grand Cherokee Summit was purchased new in 2018. I am the only owner and primary driver. In early 2020 I noticed some bubbling with the leather of the dashboard. It continued to bubble up a little at a time until today, November 7, 2023 it is so bubbled up that the delaminated leather blocks the air vent that defrosts my windsheild; blocks completely any possibility of warm air reaching the windshield wipers. In freezing weather conditions this becomes very dangerous. I was driving in a blizzard down the freeway with very low visibility. The only way I could see anything was to have the wipers going at full speed. Because they were not receiving any warm air from the defrost vents they froze up in the closed position and would not move. Due to freeway traffic and conditions I could not pull over but I could not see. I nearly rear ended a vehicle in front of me and could not see to trade lanes and try to pull off. I was able to roll down my window, grab and flip the wiper to get it moving WHILE DRIVING. My front passenger was able to do the same and we continued to drive this way with our windows down until we could pull off. Other drivers with functioning dashboards where the warm air was reaching the wiper area as intended were not having the same problem I was. The delaminated leather is also a problem because my windshield will not defog on the lower half and visibility can be very poor. This may not be as big a hazard but still is a hazard because of the reduced visibility.

NHTSA ID

11553990

Incident

Jan 30, 2021

The UConnect in the vehicle delaminated, which caused a crack on the screen. Due to that, the back up cameras do not work & the controls for most things in the vehicle are unable to be used now because they are all connected via the UConnect.

NHTSA ID

11511037

Incident

Jan 1, 2022

My Jeep started skipping through screens on the display randomly in August 2022, but since has increasingly doing it nearly everyday now. There is a visible big “drip” look on the screen in the top right corner. The screen now will call contacts on my phone and has also activated the SOS calls 4-5 times. I have to drive without connecting my phone to stop the inadvertent calls but the screens continue to flip through on its own. This is very frustrating and distracting while driving and the obnoxious ding it makes with each switch. The seat warmers flipping on constantly is also very distracting when the high setting is hot enough to make me hop to prevent injury and pain.

NHTSA ID

11500400

Incident

Aug 1, 2022

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.

NHTSA ID

11489253

Incident

Oct 1, 2021

Mileage

46,000 mi

The radio goes in and out and the wipers do not clean the glass streak

NHTSA ID

11477508

Incident

May 2, 2022

ABOUT 47 DEGREES FAHRENHEIT OUTSIDE DROVE FOR ABOUT 30 MINUTES WITH INTERIOR TEMP SET TO 72 DEGREES DOWN A HIGHWAY. WINDOWS STARTED FOGGING UP SO TURNED ON THE DEFROST. HEARD A CRACK AND WINDOW CRACKED DOWN MIDDLE OF WINDSHIELD ABOUT 10' SPREAD TO ABOVE THE MIRROR AND TURNED TOWARD DRIVER SIDE WINDOW. LATER SKIPPED ABOUT 2 INCHES AND STARTED AGAIN. BY 2 HOURS LATER CRACK SPREAD TO TOP OF WINDSHIELD AND ALMOST TO END OF DRIVER'S SIDE.

NHTSA ID

11395087

Incident

Feb 7, 2021

Mileage

31,275 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE SUN ROOF INTERIOR COVER PREVENTED THE FRACTURED GLASS FROM FALLING INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,820.

NHTSA ID

11383909

Incident

Dec 16, 2020

Mileage

52,820 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ID

11315617

Incident

Feb 1, 2019

Mileage

20,000 mi

MY 2018 JEEP GRAND CHEROKEE HAS HUNDREDS OF TINY POT MARK LIKE MARKS THAT APPEAR IN BETWEEN THE WINDSHIELD GLASS. VERY NOTICEABLE WHEN THE SUN IS LOW IN THE SKY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER OF MY NUMEROUS VEHICLES.

NHTSA ID

11287163

Incident

Jan 1, 2018

Mileage

100 mi

BACKUP CAMERA DISPLAY IS FULL BRIGHTNESS AT NIGHT AND NOT DIMMABLE. EFFECT OF FLASH BRIGHTNESS WHEN PLACING VEHICLE INTO REVERSE CAUSES TEMPORARY LIGHT BLINDNESS AS WELL AS REDUCES EXTERNAL VISIBILITY SUCH THAT MIRRORS AND VISUAL OBSERVATION ARE IMPAIRED SIGNIFICANTLY. IT IS NECESSARY TO MANUALLY COVER THE SCREEN WITH A SHIELD AS THE "SCREEN OFF" BUTTON WILL ALSO NOT TURN OFF THE BACKUP CAMERA DISPLAYED. OCCURS EVERY TIME VEHICLE IS PLACED IN REVERSE. THIS ISSUE OCCURS AT NIGHT.

NHTSA ID

11127990

Incident

Sep 6, 2018

Mileage

130 mi

I WAS DRIVING ON THE HIGHWAY AROUND 5:30AM. CLEAR TRAFFIC AND NO LARGE TRUCK IN FRONT. SPEED AROUND 65 MPH AND MY SUNROOF FAILED BY SHATTERING FOR AN UNKNOWN REASON AND GLASS FELL FROM TOP TO THE FLOOR. HAVE MINOR CUT AND THE GLASS. TRAVELING ON FREEWAY.

NHTSA ID

11092676

Incident

May 9, 2018

Mileage

10 mi

ON JANUARY 25, 2018 I WROTE A LETTER TO MY LOCAL DEALER (ANCHORAGE CHRYSLER CENTER) ASKING FOR THEIR HELP IN WORKING WITH JEEP CHRYSLER TO FIND A SOLUTION TO THE FRONT WINDSHIELD WIPERS OF MY BRAND NEW 2018 JEEP GRAND CHEROKEE SUMMIT FREEZING TO THE WINDSHIELD WHILE OPERATING THE VEHICLE ON CITY STREETS WITH FULL DEFROST WHILE OPERATING IN FRIGID COLD TEMPERATURES. ALONG WITH THE LETTER I INCLUDED A FEW PHOTOS THAT SHOWED THE PROBLEM, THOUGH THEY HARDLY DID IT JUSTICE. ON FEBRUARY 7, 2018 I RECEIVED A REPLY FROM FCA THAT THEY "UNDERSTOOD WHY THIS MIGHT CAUSE A CONCERN, BUT THE CHARACTERISTIC I DESCRIBED WAS NOT RELATED TO A DEFECT IN MATERIALS, WORKMANSHIP, MANUFACTURING OR FACTORY PREPARATION AND THEREFORE THERE WAS NOTHING THAT COULD BE DONE (PARAPHRASED)." ON FEBRUARY 13, 2018, I WROTE FCA A REPLY DISAGREEING WITH THEIR FINDINGS AND CITED THE DESIGN FEATURE THAT IS CAUSING THE PROBLEM AND THAT THEY DID IN FACT PROVIDE THE OPTION ON THE 2018 CHEROKEE'S, BUT NOT THE GRAND CHEROKEE'S. I DO NOT UNDERSTAND THE LOGIC AND ASKED FOR THEIR HELP IN IDENTIFYING A SOLUTION TO THE PROBLEM "ON MY NEW $50,000+ AUTOMOBILE." IT HAS BEEN MORE THAN A MONTH AND I HAVE NOT RECEIVED A REPLY. I AM VERY DISAPPOINTED AT THEIR LACK OF A REPLY. I REMAIN CONVINCED THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.

NHTSA ID

11083537

Incident

Jan 20, 2018

Mileage

3,000 mi