2018 Jeep Grand Cherokee Seat belts Problems

8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

NHTSA ID

11703268

Incident

Dec 3, 2025

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the active head restraint. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.

NHTSA ID

11691651

Incident

Oct 6, 2025

Mileage

70,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle started to chime. The air bag warning light was illuminated. The contact pulled over to the side of the road to verify that the seat belt was buckled. The air bag warning light and the chime remained constant. The vehicle had not yet been taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

NHTSA ID

11646355

Incident

Feb 25, 2025

Mileage

61,000 mi

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

NHTSA ID

11587975

Incident

May 2, 2024

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

NHTSA ID

11586659

Incident

Dec 2, 2023

Mileage

195,000 mi

Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership Service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no ETA according to local dealership Parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers

NHTSA ID

11586657

Incident

Sep 15, 2023

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 5 MPH and turning into a parking lot, the front driver’s side head rest deployed without impact. The contact was struck on the back of the head but reported no injuries. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

NHTSA ID

11551018

Incident

Sep 25, 2023

Mileage

50,000 mi

Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?

NHTSA ID

11487376

Incident

Sep 24, 2022

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driver’s seat with the engine off, the driver’s seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact called the dealer and was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

NHTSA ID

11469579

Incident

Jun 16, 2022

Mileage

70,000 mi

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

NHTSA ID

11434012

Incident

Aug 30, 2021

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 3 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE SAW WATER ENTERING FROM THE FRONT PASSENGER SIDE SEAT BELT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BERTERA DODGE CHRYSLER JEEP RAM OF WESTFIELD (167 SPRINGFIELD RD, WESTFIELD, MA 01085, (413)485-7773) HOWEVER, THE REPAIR WAS STILL PENDING. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

NHTSA ID

11389422

Incident

Jan 19, 2021

Mileage

124,000 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS

NHTSA ID

11099945

Incident

Feb 17, 2018

Mileage

1,544 mi