2021 Jeep Grand Cherokee Airbags Problems

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the messages "No Seat Belt", "Service Air Bags", "Service Seat Belts" and "Auto Park Disabled" were displayed. The contact stated that the failure had occurred with the driver and the front passenger's side seat occupant wearing their seat belts. Additionally, the brake and the check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the Occupant Restraint Controller (ORC) had failed, and the loss of communication with the ORC had caused the electrical failures. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags), but the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

NHTSA ID

11689665

Incident

Jul 31, 2025

Mileage

101,000 mi

Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the system showed that systems disabled, but the then the message went away. When I pressed seat one, it did not go in place and I had to adjust it on my own. I continued on to my dermitologist appointment , pulled into the the parking space and the instant brake when too close did not break and the air bags did not deploy. Thru me into the cement wall, and the whole front of the car was demolished, Not epairable.

NHTSA ID

11676946

Incident

May 28, 2025

The leather of the dash that covers the airbag area has become unglued completely and is wrinkled all across the dash, and I am concerned the safety crash features will not work correctly now with premature failure of the adhesives that hold such a large area on the dash.

NHTSA ID

11676028

Incident

Jun 12, 2025

Was in an accident another car hit us running approximately 45-50 when we was turning in. And no airbags deployed

NHTSA ID

11633457

Incident

Dec 31, 2024

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that there were no records indicating previous repairs performed by the dealer. The contact stated that in 2023 the failure had occurred, and the repair was covered under an undisclosed recall repair. The contact was informed that there were no records indicating any previous repairs performed by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,914.

NHTSA ID

11633371

Incident

Aug 30, 2023

Mileage

27,914 mi

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Light), 21V873000 (Air Bags), 23V413000 (Suspension) and 24V132000 (Suspension, Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11581694

Incident

Apr 8, 2024

I was traveling on a road with light snow. There was a bend in the road. I lost steering and manual breaking causing the vehicle to strike a telephone pole head on. My air bags did not deploy.

NHTSA ID

11561247

Incident

Dec 13, 2023

The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

NHTSA ID

11541958

Incident

Aug 28, 2023

While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.

NHTSA ID

11526708

Incident

Jun 10, 2023

Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.

NHTSA ID

11507559

Incident

Feb 16, 2023

Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.

NHTSA ID

11500850

Incident

Dec 23, 2022

ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.

NHTSA ID

11495976

Incident

Nov 19, 2022

The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any property damage was sustained. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been deemed a total loss. The failure mileage was approximately 13,000.

NHTSA ID

11482983

Incident

Sep 2, 2022

Mileage

13,000 mi

Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.

NHTSA ID

11476019

Incident

Jul 25, 2022

On July 14, 2022 I was driving my 2021 Jeep Grand Cherokee L and Stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 MPH and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had NHTSA safety recall 21V-873 done on my vehicle at my Jeep Dealer in May 2022. The Recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below What component or system failed or malfunctioned, and is it available for inspection upon request? Air Bags How was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not deploy. Repair for NHTSA safety recall 21V-873 did not work. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A police report was done on the accident. They saw no airbags had deployed after the accident Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None.

NHTSA ID

11473999

Incident

Jul 14, 2022

Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.

NHTSA ID

11466347

Incident

May 26, 2022

While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report.

NHTSA ID

11463017

Incident

May 1, 2022

This vehicle has been involved in two significant front end accidents and a rear end accident and the airbags have failed to deploy on impact during all three accidents. Direct damage occurred to the bumpers of the vehicles during all three incidents as well.

NHTSA ID

11440372

Incident

Nov 7, 2021