2020 Jeep Wrangler Driver assistance Problems

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The vehicle was taken to the independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer for assistance. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under a recall. The contact referenced an unknown recall howeve,r the VIN was not under recall. In addition, the contact was informed that most likely the failure was the result of rodents chewing on the wires, and that the repair was not covered under the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under a recall. The failure mileage was approximately 49,272.

NHTSA ID

11712084

Incident

Jan 16, 2026

Mileage

49,272 mi

The entire instrument cluster failed on my 2020 Jeep Wrangler and had to be completely replaced at the dealer. One day, when starting the vehicle, the entire cluster was off with no advanced warnings, no speedometer, no fuel gauge, no warning lights, no odometer, and no information display of any kind. The vehicle would still operate, but all gauges and dashboard functions were non-functional. To make matters worse, this occurred as we were leaving the hospital with our [XXX] child during a snowstorm. Our child had just been admitted for three days to the PICU for RSV-related issues. The safety of our infant was directly put at risk due to the complete loss of all dashboard and warning information while driving in hazardous conditions. We took the vehicle to the Plainfield, Indiana Jeep dealership and were informed that the entire instrument cluster needed to be replaced. We were charged $1,526 for this repair. Now, approximately one year later, the replacement instrument cluster is exhibiting similar issues. While driving, the cluster will randomly flicker or blink, indicating the underlying electrical or instrument-panel defect was not fully resolved. During these events, visibility of speed, warnings, and vehicle status is temporarily lost. This remains an ongoing safety concern. Given that NHTSA has opened an investigation into Jeep instrument-cluster failures, I believe this issue represents a systemic defect rather than an isolated incident and warrants further review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11707262

Incident

Dec 17, 2024

My dash with my dash lights, speed, warning lights, odometer, gas tank and oil temp went out in my jeep. It flicked off with red lines. Come on randomly but stays off. Took to jeep told me it was the jeep instrument cluster. No recalls on my specific jeep but [XXX] shows there is a recall of this part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11706542

Incident

Dec 12, 2025

Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

NHTSA ID

11702741

Incident

Nov 2, 2025

While driving car, instrument cluster went blank. It does not display important vehicle information like speed.

NHTSA ID

11700608

Incident

Nov 20, 2025

The digital instrument cluster (Electronic Vehicle Information Center – EVIC) on my 2020 Jeep Wrangler has failed, and no longer displays critical vehicle information. This includes fuel level, engine and oil temperature, mileage, tire pressure, and other key dashboard data. This failure creates an unsafe driving condition due to the inability to monitor vehicle speed, engine status, or fuel availability. I brought the vehicle to the dealer, and they confirmed the cluster is nonfunctional, but also stated that my VIN is not covered under the existing recall. After extensive research, I discovered hundreds of reports from other Wrangler owners experiencing the same failure in 2018–2021 models, yet Jeep has only issued limited recall coverage, seemingly based on build date rather than known defective components. To make matters worse, no replacement parts are available, either through the dealership or third-party suppliers. I am now left without a fully functioning vehicle and no support or resolution from Jeep or its dealers. This is a widespread and well-documented issue that affects driver safety and should be subject to expanded recall or mandated remedy. I urge NHTSA to investigate why so many similar failures are not covered under existing recalls.

NHTSA ID

11667012

Incident

May 1, 2025

Digital display that shows speed and fuel level stops working and goes black while driving. Happened in 2024 and the display was replaced at my cost. New display experienced the same blackout in January 2025. Manufacturer is unable to deliver a new replacement display to their dealership to fix the vehicle. It has been almost 5 months without any resolution in sight. Other owners who have used my carwash have mentioned similar experience

NHTSA ID

11663760

Incident

Jan 3, 2025

The vehicle will randomly show service shifter then it will loose power steering, gears won’t change. It happened while driving on a winding road. Scary. The instrument cluster will show random erratic readings like mileage will be off. Temperature goes to zero fuel gauge misread vehicle get stuck into a higher gear and won’t downshift doing research online I found a recall bulletin for 24V652000 and in that bulletin, it describes what my vehicle does, but my vehicle is not considered part of the recall bulletin. This vehicle is dangerous to drive on the road with the situation that can happen at any time.

NHTSA ID

11663529

Incident

May 28, 2025

The instrument panel cluster in the 2020 Wrangler Sahara seems to have failed. As such, the driver cannot read the gas gauge, tire air pressure, and other vital metrics. There is a recall on this issue (30B), however my VIN is not included. I would kindly ask to see if my VIN should be included. The Wrangler has approximately 57,000 miles. This problem has been diagnosed by Capitol Garage in Willimantic, CT, Gary Bennett (Service Advisor). 860-786-4759 Jeep Customer Care Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11659013

Incident

Apr 21, 2025

The instrument panel cluster failed in my vehicle. It is the only source of information for most systems. It is a major safety concern that this is not working. I saw there is a recall for Jeep vehicles in my model year range, but my vin is not included in the recall. can my VIN please be added? My vehicle is now inoperable because of this and has been so for over 3 weeks.

NHTSA ID

11644410

Incident

Jan 25, 2025

The contact owns a 2020 Jeep Wrangler. The contact stated while the vehicle was being operated, the digital screen blacked out and then showed a blue screen while shifting into reverse. The failure occurred occasionally. No warning light was illuminated. In addition, the contact stated that the failure became a consistent failure. The local dealer was contacted and advised the contact to detach the negative battery cable as a temporary repair; however, the failure reoccurred. The vehicle was not diagnosed or repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.

NHTSA ID

11631024

Incident

Nov 15, 2023

Mileage

38,000 mi

In September of this year, I would get a random code thrown by the computer, usually telling me that the sway bar disconnected required service, but sometimes it was also the 4wd system. These codes would reset themselves within a few minutes, but I still took it to a dealership for a checkup. The dealership told me that since it currently was not throwing any codes there wasn't really anything they could do. The problem continued to worsen over the next few months. The codes thrown become more varied. I took the vehicle to the dealership two more times and again, no solution was found. Sometimes in the morning when I would go to start the vehicle, it would start, but would not allow the shifter to move, saying that service was required. I took it to the dealerhip again, and no solution could be found. Then the worse started happening. The computer would start throwing several codes at the same time, and then enter a reboot cycle, as I was driving down the freeway. During the reboot cycle, power to the accelerator and power steering would flap on and off, and my ability to steer the vehicle would alternate between powered and unpowered within seconds, leading to a very dangerous situation. The accelerator was the same, disabling my ability to respond to the conditions on the road. I escalated to Jeep's corporate system and left my Jeep at the dealership for two weeks. They were eventually able to identify the CAN BUS as the problem and replace it. I was informed that this was a common problem in Jeep Chrysler vehicles. SInce the replacement of the CAN BUS, I have not experienced any further incidents.

NHTSA ID

11567253

Incident

Dec 17, 2023

I was driving on the highway merging on a bridge before entering a tunnel, there was a car in from of me that was rolling slow. My Forward Collision Warning did not go off when the car was in front of me but when the car was about 3-4 car lengths away and was driving away the warning went off and the emergency automatic brake engaged and there was nothing in front of me. I was almost rear ended and could not get my Jeep to move. The automatic brake disengaged and I was then able to drive normally.

NHTSA ID

11504268

Incident

Jan 28, 2023

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

NHTSA ID

11493192

Incident

Sep 30, 2022

When you try to accelerate on to highway or try to accelerate to change lanes the engine losses power or the power shuts down. Trying to pass and losing power I had to return to my previous lane and forced several vehicles to slam on their brakes in my previous lane so I could return. Loosing power trying to enter the passing lane forced the vehicle to slam on their brakes that I had just merged into. On another 2 other occasions vehicle looses power when trying to merge onto freeway. First occasion I was able to pull off to shoulder to avoid flowing traffic. Second incident there was no shoulder when merging onto freeway. Semi truck changed lanes to avoid my vehicle because I could not accelerate to speed. These incidents seem to happen with altitude and freeway driving speeds. There are no engine codes showing. This recent incident happened in the Shasta pass area.

NHTSA ID

11462534

Incident

Apr 10, 2022

Driving on the interstate with cruise control set at 79 mph (dash has digital indicator of cruise control speed, as well) and the vehicle kept accelerating upwards of 90 mph without touching the buttons or gas. Then speed would drop/deceleration would occur intermittently going down as much as 9 mph before I stopped cruise control. I had to pull the vehicle off the interstate, turn it off and back on to enable cruise control to safely function again.

NHTSA ID

11445292

Incident

Dec 26, 2021

*Radio, navigation / all sound loss (intermittently) *Radio freezes as well as display (intermittently) *Blind spot warning - beeps at inappropriate times for example when 2 lanes turn left it beeps making you think you are going to hit someone *Back-up Camera - freezes on screen and/or turns black *climate control - does not remain on the setting you put it on *bluetooth - randomly begins to play something when it should not *vehicle is turned off, door closed and locked, but radio will remain on and continue to play in vehicle. All of these things cause immense distraction and pose great danger to a driver as well as other drivers on the road. This vehicle had a little over 4,000 miles on it when I purchased it. Purchased dec 2020 and Uconnect replaced by dealer early 2021. The same issues are occurring with the replacement system. Took jeep in today, on 10/4/2021 and they say they have ordered another Uconnect system however, I doubt it will fix these issues. Very disappointed in this vehicle for it to be such an expensive purchase.

NHTSA ID

11435432

Incident

Feb 1, 2021

The AutoPark sensors, ( Park Collision Warning), in my 2020 Jeep Wrangler randomly triggers and engages AutoPark. The false triggers randomly occur when the vehicle is in reverse. The condition occurs at very low speed after the brake is touched. The false triggers occur during daylight or night conditions. Once AutoPark is engaged the vehicle will not move. The engine must be turned off and sometimes the AutoPark switch must be turned off before the vehicle will move. There is usually no object within 15 feet of my vehicle to trigger the autopark sensors. I videotaped some of the occurrences using my cell phone. The Jeep service department is not able to diagnose the problem. In addition, the false triggers are not creating system log entries to prove the event occurred. Jeep service department will not use my videos as evidence the event happened. Jeep Service will not escalate the problem unless their service department can recreate the condition. My video is 200MB, exceeds your upload limits.

NHTSA ID

11420026

Incident

Oct 25, 2020

ON 8/3/2020 WITH 300 MILES BATTERY IS DEAD. ON 8/13/2020 TOOK TO DEALERSHIP AND FOUND NOTHING. 8/13 ENGINE DIED AT A SIGNAL AND RADIO SHUTS DOWN. JEEP IS FINE FOR 9 DAYS WITHOUT ENGINE LIGHT ON. 8/24 ENGINE LIGHT RETURNS ON. 8/25 ENGINE DIES AT A SIGNAL,AND THE RADIO SHUTS DOWN. WHILE ON THE FREEWAY, BATTERY LIGHTS, ABS, AND TRACTION/STABILIZER LIGHTS COME ON. THE POWER STEERING GOES OUT, AND WAS HARD TO STEER. THE HEATER COMES ON VIA DEFROST VENTS BLASTING HOT AIR AND UNABLE TO TURN OFF. POWER ACCELERATION GOES OUT. VERY SCAREY AND DANGEROUS. ALL LIGHTS ARE FLASHING ON DASH PANEL AND THE CAR IS DIES. JEEP TOWED TO DEALERSHIP. ON 8/27 THE TECHNICIAN TRIED TO CHARGE BATTERIES FOR ONE AND HALF HOURS ON 1ST ATTEMPT WITH NO SUCCESS. TECHNICIAN SAID BATTERY SEVERELY DISCHARGED AND THEY COULD NOT RETRIEVE INFORMATION. ON 8/31 AFTER HOURS ON A CHARGE ON THE 2ND ATTEMPT, THE BATTERIES CHARGE AND TECHNICIAN CLEARED ALL CODES TECHNICIAN DROVE IT A COUPLE OF DAYS (MILEAGE IS NOW 670) AND BECAUSE NO CODES RETURNED "ON", SAYS THE JEEP IS FIXED. ON 9/3 WE PICK UP THE JEEP. THE NEXT DAY 9/4 NEW PANEL LIGHTS COME ON FOR THE PARKSENSE SYSTEM. THE DASH PANEL SAYS TO WIPE CLEAN. THEY ARE CLEAN. THE TURN ON/OFF BUTTON LIGHT CONTINUES TO BLINK. OPENED A CASE # 77098337 WITH JEEP CARE ON 8/31 AND HAVE HAD NO HELP AND SENT DETAILED DOCUMENTION AND VIDEOS OF THE PROBLEMS. THE CAUSE IS DEFINITELY ELECTRICAL WITH THE BATTERIES NOT BEING ABLE TO HOLD A CHARGE. WE ARE IN FEAR OF DRIVING THIS JEEP AND BEING STRANDED SOMEWHERE REMOTE AND HAVE WHAT HAPPENED TO US HAPPEN AGAIN ENDING IN AN INJURY ACCIDENT OR DEATH BECAUSE OF THE LOSS OF POWER TO STEERING AND ACCELERATION. EXTREMELY DANGEROUS. WE THOUGHT THE JEEP WAS GOING TO CATCH FIRE BECAUSE OF THE HEAT COMING OUT OF THE VENTS. PLEASE HELP! I HAVE VIDEOS BUT CANNOT UPLOAD HERE SO TOOK SCREENSHOTS FROM THE VIDEOS.

NHTSA ID

11353343

Incident

Aug 25, 2020

Mileage

589 mi

TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!

NHTSA ID

11343998

Incident

Aug 8, 2020

Mileage

40 mi

I PURCHASED THIS NEW 2020 JEEP IN DECEMBER 2019; THE JEEP NOW HAS ABOUT 800 MILES ON IT. WHEN DRIVING THE VEHICLE AT ANY SPEED THE JEEP WILL DART TO THE LEFT INTO ON-COMMING TRAFFIC WITH NO WARNING AND FOR NO APPEARANT REASON. THE FASTER THE SPEED THE MORE RADICAL THE SWERVE INTO TRAFFIC THE INCIDENT. I HAVE NOT BEEN IN ACCIDENT BUT HAD LIGHTS FLASHED, NUMEROUS HAND SIGNALS AND HORNS BLOWN AT ME IN THE JEEP FOR RECKLESS DRIVING. THE DEALERSHIP - CECIL JEEP OF BURNET TEXAS HAS VERIFIED THE PROBLEM AND IS TROUBLESHOOTING POTENTIAL ISSUES WITH A FACTORY ENGINEER. SOFTWARE AND DAMPER UPGRADES HAVE BEEN CONFIRMED PROPERLY DONE AND UP TO DATE.

NHTSA ID

11317993

Incident

Mar 4, 2020

Mileage

300 mi

WHILE DRIVING ON A HIGHWAY, AND ALSO ON LOCAL ROADS, A SERVICE SHIFTER ERROR MESSAGE COMES UP ON THE DASH DISPLAY. RIGHT AFTER THAT NUMEROUS ERROR LIGHTS COME ON INDICATING NUMEROUS FAILURES ALONG WITH A CHECK ENGINE LIGHT. IN ADDITION, THE STEERING LOCKS UP MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. MAKES IT VERY DIFFICULT TO STEER THE VEHICLE WHEN THIS HAPPENS. AND, IT HAS HAPPENED SEVERAL TIMES. THERE ARE VIDEOS ONLINE THAT SHOW THIS FAILURE ON OTHER NEW JEEP WRANGLERS.

NHTSA ID

11281493

Incident

Nov 14, 2019

Mileage

1,300 mi