Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2020 Jeep Wrangler submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Rear Seat Headrest does not stay locked/engaged in the upright position. This could lead to increased risk of head and neck injuries to rear passenger occupants in the event of impact from behind.
The contact owns a 2020 Jeep Wrangler. The contact stated while driving approximately 35 MPH, and at various speeds, the driver's side visor detached and struck the contact on the face. The contact stated that the visor startled her, causing her to swerve the vehicle. The contact stated that the visor on the passenger’s side also detached from the roof anchor point. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the visors needed to be replaced. The vehicle was repaired. The failure reoccurred with both visors. The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
The contact owns a 2020 Jeep Wrangler. The contact stated the front driver’s and passenger’s side sun visors would fall independently. The contact stated the sun visors were to remain upright. The contact took the vehicle to the local dealer and was informed that the sun visors needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 37,660. The consumer stated after reaching out to the dealer with no success, Stellantis was able to reach the dealer and both visors were replaced on 08/31/22.
As I moved the passenger seat forward to allow access to the backseat I heard plastic break. The seat will not go back in it's up right and locked position. The seat could move freely forward when breaking and backwards when accelerating. The vehicle is under warranty and I took it to the dealership and they told me they have to order the seat bracket in order to fix it and that would take 4 to 5 weeks at the earliest. This vehicle is unsafe to drive in this condition and others should be warned of these defective plastic parts used in the seat. I cannot utilize my vehicle to transport anybody because of it being a safety risk to any passenger as well as myself do to the seat not being able to perform accurate side airbag protection. This same problem has been reported by other people on Jeep Forms. I just spoke to Jeep Parts manager to find out when my part will be available and she said there is a backlog of over 85 customers with Jeeps with the identical problem and the parts are not currently available so this is NOT an isolated issue and IS NOT BEING REMEDIED QUICKLY TO PRECLUDE A SERIOUS INJURY.
Seat folding mechanism is a single wire attached to a plastic lever. This has failed on both front seats at different times leading to the seats getting pushed into full forward tilt which is a potentially deadly failure.
AS I MOVED THE PASSENGER SEAT FORWARD TO ALLOW ACCESS TO THE BACKSEAT I HEARD PLASTIC BREAK. THE SEAT WILL NOT GO BACK IN IT'S UP RIGHT AND LOCKED POSITION. THE SEAT MOVES FREELY FORWARD WHEN BREAKING AND BACKWARDS WHEN ACCELERATING. THE VEHICLE IS UNDER WARRANTY AND I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE TO ORDER THE SEAT BRACKET IN ORDER TO FIX IT. I CANNOT UTILIZE MY VEHICLE TO TRANSPORT ANYBODY BECAUSE OF IT BEING A SAFETY RISK TO ANY PASSENGER AS WELL AS MYSELF DO TO THE SEAT NOT BEING ABLE TO PERFORM ACCURATE SIDE AIRBAG PROTECTION.
FRONT PASSENGER SEAT RELEASE HANDLE SEPARATED FROM CABLE. SEAT WILL ONLY MAINTAIN THE SLID FORWARD POSITION IT WOULD BE IN FOR ALLOWING ACCESS TO BACK SEATS.
TL* THE CONTACT OWNS A 2020 JEEP WRANGLER. WHEN THE CONTACT USED THE SEAT LEVER TO PLACE ITEMS IN THE BACK SEAT, THE LEVER FRACTURED AND HE WAS UNABLE TO ADJUST THE SEAT. WHEN THE CONTACT LATER ATTEMPTED TO USE THE LEVER ON THE DRIVER'S SIDE, THE SAME FAILURE OCCURRED. THE CONTACT SPOKE WITH SWOPE CHRYSLER DODGE JEEP RAM (1012 N DIXIE HWY, ELIZABETHTOWN, KY 42701) AND WAS INFORMED THAT THEY WERE AWARE OF THE POTENTIAL FAILURE; HOWEVER, THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 200.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .