2020 Jeep Wrangler

The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information.  ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving.  The subject vehicles' IPC display includes the speedometer, fuel gauge, engine temperature, turn signal indicators, warning light, and other gauges that are normally illuminated while the vehicle is in operation.  Loss of the fuel gauge while driving may lead to an inability to determine the fuel level and result in a loss of motive power, and the loss of other safety-related information may impede a driver’s ability to take action to prevent a safety risk.  Furthermore, an IPC that is suddenly not visible to the driver may divert the driver’s attention from the driving task, potentially causing a vehicle crash. ODI is opening this Preliminary Evaluation to evaluate the scope, severity and frequency of the alleged IPC malfunctions and to assess potential safety-related consequences. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

On September 6, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24024 to investigate allegations of engine compartment fires in model year 2021-2023 Jeep Wrangler and Gladiator vehicles. Most reports described fires starting on the front passenger side of the engine compartment while the vehicle was turned off, with several originating specifically at the electrohydraulic power steering pump's electrical connector. Following the opening of the investigation, ODI sent an information request letter to the vehicle manufacturer to assess the cause, scope, and frequency of the alleged defect. Additionally, ODI continued to receive reports of vehicle fires with a likely origin at or near the power steering pump. Throughout this investigation, ODI continued to discuss these new reports and the information request letter response with the manufacturer. On June 4, 2026, FCA issued recall 26V363 to address power steering fires caused by high electrical resistance at the pump's connector. Recall 26V363 includes the 781,459 vehicles identified in the opening resume of this investigation and expands the population to include all 2021-2025 Jeep Wrangler and Gladiator vehicles produced between June 24, 2020, and December 2, 2024.This recall directly covers the vehicles and issues examined in this investigation. Accordingly, ODI is closing this investigation and is not requiring FCA to provide any additional information about this issue at this time. The Agency will continue to monitor field performance and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

At highway speed when hitting even a small bump or road irregularity, the Jeep experienced the notorious "death wobble". Oscillating shimmy and momentary loss of control. I discovered the steering damper was blown out on the track bar. After looking into the technical service bulletins, I found that I have the aluminum steering gear box described in TSB-08-074-20. I took my vehicle to the dealership to have this investigated and they agreed that the aluminum steering box caused the excessive force on the damper and steering components and needs to be replaced. However, since this is not covered under warranty, they are charging me for the repair of a well known and documented FACTORY DEFECT. I applied for goodwill repair and was denied. It is terrible that this should have been a recall and I am stuck paying the bill. But even more so, this is a SEVERE SAFETY ISSUE and is not a matter of if it will happen, but when it will happen. No one should be subject to losing control of their vehicle at highway speed due to a KNOWN DEFECT.

NHTSA ID

11775232

Incident

Sep 13, 2026

Seat belt light appears on dash even when I am Buckled. I went to see what the problem was and the specialist said the belt buckle was defective. The mechanic searched the part nationwide and was informed the part is not available. I’m currently driving with a faulty driver belt buckle which is a safety concern.

NHTSA ID

11773837

Incident

Oct 19, 2026

While driving, the entire digital instrument panel cluster suddenly short-circuited and went completely black, dropping all access to the speedometer and critical safety indicators. My vehicle has the 7-inch display. My independent repair shop diagnosed it as an internal short circuit and ordered a replacement Mopar factory part, which is currently on a 2-month factory backorder, leaving the car grounded.

NHTSA ID

11773213

Incident

Oct 11, 2026

The Hood Silencer Pad (68752887AA, 68292166AA, 68292166AC, 68292166AD) is made from insulating fibers that attract rodents. The rodents detach portions of the silencer pad which can result in loose material that could become a projectile on the highway or contacting hot engine components, potentially creating a fire hazard.

NHTSA ID

11772257

Incident

Apr 27, 2024

The Instrument Cluster Dash lights go on and off all by themselves. This is a common problem with many Jeep Wranglers. Upon checking recalls I found my Jeep Vin was not listed. This can turn into deadly safety issues, not only for me but other drivers in different vehicles. What if the panel lights go off at night and I reck causing injuries to people or property?

NHTSA ID

11772135

Incident

Oct 12, 2026

The module in the dash can't take temperature change and it goes bad and need to be replaced it make all the lights on the jeep go on and then the jeep won't go out of park the safty naturally won't even work to tow it after sitting for a bit it finally let me but in drive now less then 6 month later the jeep is in safty mode and won't start it is stuck at the dealership going on 6 day I have no car and makeing paments for a bricked jeep with both battery less than a year old to won't start the jeep has no reason to be in limp mode this is a 2020 jkl sport black and tan modle i just had it a little over a year now the first incident happened before a year

NHTSA ID

11771936

Incident

Jun 30, 2026

It keeps having the dashboard light up. It is ridiculous, and it is a known issue with Jeep, especially my year, but they do nothing. It is dangerous because I lose power steering, and it says many things aren't working. Jeep needs to recall their electrical system so we don't have to pay more then the vehicle is worth to fix it, just because we're out of warrenty.

NHTSA ID

11770877

Incident

Aug 6, 2026

A burning smell and an electrical burning smell electrical panel not always working

NHTSA ID

11769569

Incident

Oct 1, 2026

Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● A blank electronic vehicle information center (EVIC) in the IPC. No information is displayed for the fuel level, temperature gauge, odometer, outside temperature, PRNDL and optional digital speedometer Fig. 1. IMPORTANT! The speedometer and tachometer continue to function normally Fig. 1. This bulletin involves replacing the IPC.

Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.

Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.

The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

Turbocharger Kit Please note that many turbo components are serviceable separately and full turbo replacement may not be required. If the turbo is being inspected for: Noise/Rattle: Inspect heat shield fasteners for looseness and check the wastegate actuator/linkage for binding. The actuator kit is serviced separately. Oil Leak: Inspect the turbo oil feed O-ring area for leaks. O-ring is serviced separately.