2020 Jeep Wrangler

The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information.  ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving.  The subject vehicles' IPC display includes the speedometer, fuel gauge, engine temperature, turn signal indicators, warning light, and other gauges that are normally illuminated while the vehicle is in operation.  Loss of the fuel gauge while driving may lead to an inability to determine the fuel level and result in a loss of motive power, and the loss of other safety-related information may impede a driver’s ability to take action to prevent a safety risk.  Furthermore, an IPC that is suddenly not visible to the driver may divert the driver’s attention from the driving task, potentially causing a vehicle crash. ODI is opening this Preliminary Evaluation to evaluate the scope, severity and frequency of the alleged IPC malfunctions and to assess potential safety-related consequences. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

While driving on the highway, the check engine light illuminated. Approximately 5 to 10 minutes later, the battery warning light came on. Upon exiting the highway and coming to a stop at an intersection, the automatic engine Start/Stop system engaged and shut down the engine. When attempting to safely proceed, the vehicle suffered a complete electrical failure due to the 48V mild-hybrid eTorque system failing to restart the engine. The vehicle refused to crank, would not shift, and became entirely disabled and stranded in the middle of a live intersection, creating an extreme safety and collision hazard. The vehicle was towed to an authorized dealership, where technicians officially confirmed the failure. The dealer diagnosed the root cause as an internal electrical failure of the Motor Generator Unit (MGU / Belt-Driven Hybrid Starter Generator Assembly), which completely disabled the vehicle's charging and hybrid restart capabilities. The failed component is available for inspection.

NHTSA ID

11756283

Incident

Jul 15, 2026

These new Jeep Wrangles came from the factory with an aluminum steering box and Jeep has made 8 new steering boxes to try to fix the "wondering" steering issue but has not made any recalls. This is a safety issue because while driving down the road if you hit the smallest of bumps the Jeep will be sent into oncoming traffic in cases. They are impossible to drive on little 2 lane roads that has a lot of semi traffic as the semis naturally put low spots on the edge of the road and cause the Jeep to jolt to the right if you don't have death grip on the steering wheel. Something needs to be done to keep Jeep accountable for yet again putting these Wrangles on the road with steering issues.

NHTSA ID

11753296

Incident

Jul 1, 2026

While driving, the Instrument Cluster Display completely blanked out and ceased functioning. This sudden failure immediately disabled the digital speedometer, fuel gauge, engine temperature readings, oil gauge, and critical safety warning lights. In order to check my fuel levels, I have to log into an app on my phone, which is both unsafe and illegal to do while driving. The panel beeps a warning when I start my car, however I cannot see what the issue is because the display is black. Other 2020 Jeep Wranglers share this identical, well-documented cluster failure and are covered under an active recall. However, my specific VIN is currently excluded despite suffering from the exact same manufacturing defect. This issue presents an unreasonable risk to motor vehicle safety and requires immediate investigation to expand the recall scope.

NHTSA ID

11751889

Incident

Jun 1, 2026

The contact owns a 2020 Jeep Wrangler. The contact stated that while reversing at an undisclosed speed, the instrument cluster flickered, the infotainment screen was inoperative, the vehicle shuddered, and then stalled. No warning lights were illuminated. The vehicle was taken to a dealer, where it was initially diagnosed that the auxiliary battery needed to be replaced; upon further inspection, the dealer discovered that the vehicle was equipped with a mild hybrid battery and that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

NHTSA ID

11751151

Incident

Jul 16, 2026

Mileage

98,000 mi

Transmission pops out of second gear after downshifting from third. This has left me stranded in the middle of an intersection in front of oncoming traffic at least five times while struggling to get the vehicle back into second gear. This is a widely reported problem with the 2020 JL model that dealers are attempting to write-off as a transmission failsafe to avoid repairing.

NHTSA ID

11750979

Incident

May 1, 2026

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel was inoperable. The speedometer operated as needed, but the fuel gauge and temperature gauge were inoperable, and the mileage display was not visible. The vehicle was taken to an independent mechanic who attempted to restart the instrument panel but was unsuccessful. The mechanic referenced NHTSA Campaign Number: 24V652000 (Electrical System); as a possible cause for the failure. However, after contacting the dealer, it was discovered that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 77,000.

NHTSA ID

11750611

Incident

Jul 11, 2026

Mileage

77,000 mi

On July 1,2026 , My 2020 Jeep wrangler jl sport died in the middle of traffic causing a safety issue. I was not able to start my jeep and move out of traffic. I was able to disable the transmission and roll out of the road. But it was very dangerous while cars were passing me and coming towards me. Also before I was able to disable to roll my steering column was locked. The cause of this safety issue is the set up of the batteries. A jeep has 2 batteries a main and underneath an auxillary battery. Without any kind of warning your battery can die caused by the drain of the auxillary battery on the main battery causing the main battery to just stop working without notice. This is the 2nd time this happened.I had to call a tow truck both times. 1st time 4/14/24, then on 07/02/2026 I had it towed to the same dealership as the time before. This is an on going issue with jeeps that have the 2 batteries. Not only is it unsafe but a costly issue.

NHTSA ID

11749434

Incident

Jul 1, 2026

The contact owned a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the engine temperature gauge was increasing. The engine overheating warning light illuminated, the vehicle was turned off, and the contact exited the vehicle to open the hood and immediately closed it when the fire was discovered. The contact stated that there were flames coming from the back of the engine, and the front of the vehicle became engulfed in flames. The engine, seat cover, and front windshield were damaged, and the hood was melted. There was no injury sustained. The fire was extinguished by the Fire Department. The contact stated that the police were on the scene, but a Police report was not filed. The insurance company deemed the vehicle a total loss. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

NHTSA ID

11747518

Incident

Jun 4, 2026

Mileage

96,000 mi

Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● **A blank electronic vehicle information center (EVIC) in the IPC. No information is displayed for the fuel level, temperature gauge, odometer, outside temperature, PRNDL and optional digital speedometer Fig. 1. IMPORTANT! The analog speedometer and tachometer gauges continue to function normally Fig. 1**. This bulletin involves replacing the IPC.

EMISSION RECALL – NORTH AMERICA Check Engine/Malfunction Indicator Lamp 16C The instrument panel cluster on about 32,587 of the above vehicles may have an inoperable check engine/malfunction indicator lamp (CEL/MIL). (JT) vehicles: CEL/MIL and cargo lamp indicator function are swapped. (JL) vehicles: CEL/MIL will not turn on. The CEL/MIL in and of itself will not affect emissions. However, if there was an emission issue that would require illumination of the CEL/MIL, the customer would not be alerted. The vehicle would be non-compliant to the OBD II regulation.

ID-26-37 (XZ1) Instrument Panel Cluster (IPC) - Select 2018 - 2020 Jeep Wrangler (JL) and 2020 Jeep Gladiator (JT)

Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● A blank IPC display. No information is displayed for the speedometer, fuel level, temperature gauge, odometer, outside temperature and PRNDL. NOTE: The speedometer and tachometer continue to function normally. This bulletin involves replacing the IPC.

D-26-17 (XZ1) Instrument Panel Cluster (IPC) - Select 2018 - 2020 Jeep Wrangler (JL) and 2020 Jeep Gladiator (JT)

CORE – HEATER