2024 Jeep Wrangler

The Office of Defects Investigation (ODI) has identified 68 Vehicle Owner Questionnaire (VOQ) reports for model years (MY) 2021 through 2024 Jeep Wrangler 4xe vehicles alleging a loss of motive power. Recall 22V-865 was issued by the manufacturer to address an engine shutdown condition in certain MY 2021-2023 Wrangler 4xe vehicles. The complaints noted here contain both post recall remedy failures and failures in vehicles not included within the scope of 22V-865. An analysis comparing complaints received before the issuance of recall 22V-865 and complaints outside the scope of the recall has been conducted. The results show the current complaint rate is higher in the out of scope vehicles than it was for vehicles that were later covered by the recall. ODI is opening this Recall Query (RQ) to assess the severity of the alleged defect in vehicles not included in recall 22V-865.ODI will also assess the scope and remedy effectiveness of the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

I own a 2024 Jeep Wrangler Plug in Hybrid Summit Trim Level. I currentl yhave approx 35k miles on vehicle. There has been a significant safety recall out on my vehicle since XXX. The recall code is A7C and it indicates that a software update over the airways could cause a restart of the system resulting in POWER LOSS. I've checked with the jeep dealer multiple times over the past year for the fix and they have no update. I just called jeep customer care and they have no update and are not offering any sort of remedy. Can you please help us? Thank you for your attention to this matter. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11776319

Incident

Oct 17, 2025

I own a 2024 Jeep Wrangler Rubicon. Since approximately 2,000 miles, the vehicle has experienced repeated hard shifting and jerking, especially when shifting between 2nd and 3rd gears. I have taken the vehicle to the dealership four times for repairs, but the problem continues. The dealership replaced the ECM/computer, performed transmission service, and worked on electrical issues. Despite these repairs, the problem continues. I am concerned about the safety and reliability of my vehicle. I request that NHTSA investigate this recurring transmission problem.

NHTSA ID

11776104

Incident

Feb 21, 2024

I purchased my 2025 Jeep Wrangler 4XE in December 2024. Shortly after the purchase I was notified of the 68C recall. This recall was associated with the Hybrid System Battery. After the recall and subsequent computer upgraded the performance of the vehicle was noticeably different. There was a significant loss of power and changes in the way the IC engine activated. After the the update the vehicle has noticeable acceleration and responsiveness issues. I feel this presents a safety issue that was not there at the original purchase time. I think Jeep has the responsibility to address these safety issues.

NHTSA ID

11775985

Incident

Jan 1, 2026

1/9/26 my 2024 Jeep Wrangler 4xe received the 68c recall check. The dealership said they flashed it, and that it was perfectly fine. Up to that point I had not had a single issue since I purchased it in July '24. Headed home, 5-6 miles up the highway my vehicle started to slow; dropped from 63 to mid 50's and then surged. It was ok for a few seconds then it did it again. I was approaching a hill and had 12% battery. I immediately pulled off the highway, called the dealership and said I was turning around and bringing it back. I turned off electric mode, turned on my hazards and drove slowly back to the dealer. They asked if there was a light on, there wasn't. They hooked it up to run a diagnostic and got no codes so nothing was wrong, probably just the engine shifting from electric to hybrid, perfectly normal. Since then it has happened several more times, all when either it is very windy or going up a hill/incline. I keep getting told nothing wrong. When I bring up the 68c recall, they said they hadn't heard of an issues. So I've just dealt with it. Oct 29 in for recall 21d. Had them look into the deceleration issue; on Oct 28 happened again, but this time my check engine light was on. Oct 31 told everything good, CE light likely gas cap and they did 2 software updates that should take care of the power issue. I was good to go. Today, Nov 4, I went to leave and got a key fob not detected error. I grabbed my spare, which has never been used, and tried again. It showed, hold fob to start/stop and press. I did that and the dash lit up like the 4th of July. Dash lights flashing, gauges were clicking, radio screen was blinking on and off, the engine did not engage. Tried again and just went black. Zero power. Towed to dealership and told likely the 12v battery is depleted, but it's just coincidental that it happened right after another recall. A single Google search showed it's a well known safety issue. Filed complaint with Jeep Wave. Case #98538803

NHTSA ID

11775785

Incident

Oct 28, 2026

I was driving on highway and the jeep shutdown completely with zero warning and locked up. No lights came on, no warnings in the app, zero indications. I almost hit a car head on trying to get it off the road and into parking area which it didn't make. The jeep turned completely off, power steering locked up, and it was like a light switch had been flipped with no prior warnings. Luckily, this happened at relatively lower speeds, but it shouldn't have happened at all. 2 weeks ago it was released from jeep dealership service department due to this issue happening before with my husband driving but it went off while stopped at a red light. This time the vehicle was moving when it went out. They replaced both batteries and fuse array / fuse box. They stated the batteries were bad. Obviously it is not the batteries or fuse arrays since both are only 2 weeks old. Therefore there is something serious going on with this vehicle and no vehicle with less than 38,000 should have major mechanical oe electrical failure. I do not feel safe driving this vehicle in current state and if this continues without jeep being held responsible for doing something about it someone is going to get killed. It shouldn't take a death before the company is held responsible.

NHTSA ID

11774949

Incident

Oct 31, 2026

Upon starting the vehicle, dashboard airbag light comes on in conjunction with error message "Airbag system disabled" in conjunction with SOS light illuminated and error message "SOS Services Unavailable" displayed in vehicle infotainment system. After driving between 10-30 minutes, all warning lights go off and no further issues arise as long as vehicle is in operation. Errors reoccure after turning vehicle off then back on again.

NHTSA ID

11774918

Incident

Oct 5, 2026

To Whom It May Concern, I am writing to formally report a server, recurring vehicle safety defect regarding my 2024 Jeep Wrangler 4-Door Rubicon 4ex (Plug-in-Hybrid). This vehicle exhibits a dangerous, unpredictable, and violent side to side steering wheel vibration and front-axle shaking at highway speeds, commonly referred to as the “Death Wobble”. This condition causes a terrifying and immediate loss of steering control, posing an extreme safety hazard to myself, my passengers, and others drivers on the road. Vehicle information: Year: 2024 Make: Jeep Model: Wrangler 4-Door Rubicon 4xe Vin: [XXX] Current Mileage: 29,150 Description of Safety Defect and Incidents: The vehicle is equipped with premium factory Rubicon mechanical components, including a 3rd generation heavy-duty Dana 44 front axle, a Dana wide full-floating rear axle, Tru-lok front/rear electric locking differentials, 17-inch by 7.5 inch machined wheels, a 4:1 Rock-Trac heavy-duty full-time four-wheel-drive system, Off-Road Plus Mode, and a factory performance suspension. As a 4ex hybrid model, this vehicle also carries the added weight and specific chassis engineering of the high-voltage hybrid battery system. The violent steering wobble typically triggers at highway speeds (between 40-70 mph) immediately after the front tires encounter a bump, joint, or uneven surface on the pavement. Because of the substantial mass and unsprung weight of this heavy-duty, solid front axle setup combined with the factory performance suspension dynamics and specific 4ex vehicle weight distribution, the warranty replacements utilized by the dealership are structurally inadequate to control the harmonic forces once an oscillation begins. When triggered, the steering wheel shakes so violently that it is nearly impossible to maintain a firm grip, and the vehicle pulls unpredictably side to side. The only way to stop the shaking is to slam on the brakes and decelerate rapidly to a dangerous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

NHTSA ID

11774582

Incident

Sep 11, 2025

Since the 68C Recall software update was performed on my Jeep, the vehicle has experienced recurring, unexpected losses of motive power while driving in Electric Mode. During these events, pressing the accelerator yields no response. Moments later, an "Electric Mode Unavailable" warning displays, followed by the gasoline engine starting and causing the vehicle to surge forward. This phenomenon occurs unpredictably—typically when the hybrid battery charge drops below 45–50%—and has occurred twice in the past week alone, nearly causing a rear-end collision each time. I previously submitted the vehicle to the dealership for repair, but no corrective action was taken. The dealership advised that the vehicle operates normally according to post-recall software parameters designed to prevent battery overheating. However, forcing an unprompted loss of motive power in active traffic creates a critical safety hazard.

NHTSA ID

11774226

Incident

Oct 27, 2026

Compressor Assy High number of compressor replacements when complaint is noise and supplier analysis comes back as Trouble not found. Before replacing compressor due to noise complaint review the NEW Compressor noise section in the service library under 24 Heating and Air Conditioning- Diagnosis and Testing.

FUSE BLOCK - PWR DISTRIBUTION A/C Blowing hot air or not working. A/C relay clutch not operating, dealers are unnecessary replacing PDCs. Battery disconnection is required to reset PCM. Please follow SOL S2624000004.

Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.

Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.

The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)

SOCKET - DRAG LINK INNER