2024 Kia K5

Vin number or license plate is not showing vehicle in open recall to NHSTA OR KIA AMERICA. Kia has not followed up on their follow up dates regarding resolution(s) for unrepairable recall malfunction.

NHTSA ID

11755374

Incident

Oct 31, 2025

My 2024 Kia K5's infotainment screen went completely pitch black, disabling the backup camera now creating an active safety hazard.

NHTSA ID

11750099

Incident

Jun 25, 2026

I am contacting Kia America Consumer Affairs to formally request a Goodwill Warranty Exception for the total failure of the factory infotainment and radio system in my 2024 Kia K5 LXS. The unit has completely lost Bluetooth and Apple CarPlay functionality. A certified technician has diagnosed the issue as an internal radio hardware failure requiring a complete replacement, quoted at an exorbitant out-of-pocket cost. While my vehicle has surpassed the standard 3-year/36,000-mile radio warranty threshold, this premature electronic failure is a documented, systemic manufacturing defect rather than normal wear and tear. I have fully exhausted all personal troubleshooting measures—including performing hard pinhole resets, deep system restarts via battery disconnection, clear-pairing device profiles, and verifying device firmware. The underlying hardware remains completely non-responsive. Furthermore, Kia America is explicitly aware of this systemic defect in this generation of head units, as evidenced by the publication of Technical Service Bulletin SA582 ("AVN 5.0 Wide Non-Responsive Radio Icon"), which explicitly acknowledges software and hardware stability failures in 2023–2024 infotainment units. Because the failure of this head unit completely eliminates hands-free voice operations, emergency communications, and navigation systems, it introduces an immediate driver distraction and safety hazard on public roads. As a loyal Kia owner who purchased this vehicle expecting modern reliability, I am asking Kia Corporate to review this case, acknowledge the documented history of this defect, and issue a Goodwill Exception to cover the replacement cost of this unit at a certified local dealership. I look forward to your prompt response and the assignment of a regional case manager to resolve this matter.

NHTSA ID

11749173

Incident

Jun 6, 2026

Vehicle was shaking really bad. Inner tie rod was completely worn out and rusted around 32,000-37,000 miles. 04/23/2026 Ricart Automotive Group, Car purchased [XXX]. Issues since purchasing vehicle 1. AWD Electronic Motor Failed 02/28/2024 2,715 miles. 2. Chrome Side and Rear Pieces coming off 05/12/2026 22,019 miles. 3. Fuel Tank ECM Recall 08/05/2025 24,474 miles. 4. Passenger side mirror replaced 09/19/2025 26,180 miles 5. Fuel Tank Band Inspection 02/09/2026 34,167 miles 6. Passenger Side inner tie rod 04/23/2026 37,860 miles I have spoken with Theresa D. from Kia Customer Care (520)274-1627 requesting the vehicle be replaced or bought back, but due to Ohio's Law covering only the 1st year or 18,000 miles and Kia not issuing the recall until after these deadlines they were unwilling to work with me to replace or buy back, but instead offered me a 1,600.00 settlement. This seems unfair knowing that the issues above 3 and 6 had a recall for Kia K5 Models 2021–2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11745022

Incident

Apr 23, 2026

chrome pillars came off on highway. the recall was sent in mail but upon visitation to kia for a different recall, I mentioned pillars and they did not have part to repair and there was a wait for part on their end is what they said. car was literally built with many defects I don't know how it passed inspection.

NHTSA ID

11737996

Incident

Aug 12, 2024

The fuel tank expanded, the car was spitting out gas from where you are supposed to insert gas nozzle. my fuel tank expanded so bad from pressure my vehicle sensors malfunctioned my car did not tell me something was wrong, I heard a pop and my car was telling me I had no gas when I did. the insert area for gas to be pumped was swollen and couldn't shut my gas cap cover. I went to gas station and since my car said it was empty I attempted to add gas and it spit it back out immediately it could not take gas, so I called kia locations since I was in [XXX] with kids in my vehicle for halloween trick or treating. the recall papers I have in order says safety hazard was a FIRE. my car fuel tank could had made my car explode at any moment. my engine light did not come on all my car showed me was mile change and inaccurate amount of gas reading. the dealer has had my car since November 2025. I heard popping sounds when I would return home from work in the driveway but no warning. one Time in July of 2025 my engine light came on I went to autozone they gave me a code for something with fuel issue, light didn't stay on no longer than a few hours. kia has cost me so much mishap and unfair financial responsibility. it has been a nightmare. the person working my case I can only talk to in email, it has taken forever now I have a repurchase offer that I had to fight for. they are trying to make me return my rental before completion of repurchase offer which offer stated could take longer than 30 days. this is so unfair. it seems illegal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11737995

Incident

Nov 1, 2025

I am reporting a documented and unresolved brake system safety issue on my 2024 Kia K5 involving repeated premature brake pad wear and rotor damage. The vehicle has required three full brake pad and rotor replacements by approximately 40,000 miles, with each set lasting less than 15,000 miles. Service records consistently document uneven wear on the front brakes, particularly the outer pads, with up to a 4 mm difference between sides. This has resulted in one side reaching metal-to-metal contact while the opposing side retained usable material. This pattern has repeated across multiple brake replacements. This condition creates a braking imbalance that affects vehicle control. The vehicle exhibits pulling under braking and changes in steering alignment, indicating uneven braking force across the front axle. Braking performance can degrade rapidly, transitioning from normal operation to reduced stopping effectiveness without sufficient warning. Despite these documented conditions, the dealership and manufacturer, including escalation through Kia customer care and technical support, have been unable to identify a root cause. The condition has been classified as “within normal range,” and warranty coverage has been denied. The vehicle has been returned to service multiple times without corrective action. It has been acknowledged that the wear pattern is not typical, yet no defect has been identified. This creates a contradiction and uncertainty regarding the vehicle’s ability to safely perform under normal operating conditions. Due to rapid wear progression and lack of warning before significant degradation, there is limited opportunity to service the vehicle before braking performance is affected. This results in continued operation with a recurring braking imbalance. I request this be reviewed as a safety defect due to repeated loss of braking consistency, impact on vehicle control, and increased risk of reduced stopping performance or crash.

NHTSA ID

11732881

Incident

Apr 1, 2026

My brand new 2024 Kia K5 has been at Kia of temple hills since February 23, 2026. The dealership has stated they do not know how to diagnose or repair the issue and indicated they needed a special diagnostic tool from the manufacturer. The vehicle has now been out of service for an extended period with no repair timeline provided and no communication from them at all. I also have not been provided a loaner or rental vehicle during this timeframe. While driving with my toddler child the steering wheel gets tight the speedometer isn’t reading correctly. Dashboard lights up like a Christmas tree with almost all warning lights on and messages to check every system: from tire pressure to forward collision to RearCross-TrafficSafety and the list goes on

NHTSA ID

11729327

Incident

Feb 20, 2026

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.

TECHNICAL SERVICE BULLETIN: CUSTOMER ACTION: CHROME TRUNK LID MOLDING REPLACEMENT (CA2514) - This bulletin provides information regarding replacement of the chrome trunk lid molding on certain 2023-2024MY K5 (DL3a) vehicles produced from October 3, 2022 through January 23, 2024. The chrome faceplate may be partly loose while remaining secured to the molding and vehicle.

TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: FUEL TANK AND/OR PCSV CHECK VALVE INSPECTION/REPLACEMENT + ECU SW UPGRADE (SC288/SC288A) CLOSED & SUPERSEDED - This bulletin is now closed and superseded by SC356. This bulletin provided information to inspect the fuel evaporative system and, if necessary, replace the fuel tank and/or the Purge Control Solenoid Valve (PCSV) check valve on certain 2021-2024MY K5 (DL3a) vehicles equipped with a Gamma II 1.6L T-GDI engine, produced from March 27, 2020 through January 23, 2024. This bulletin also provides information to upgrade the ECU software logic. The subject vehicles may experience fuel tank swelling due to an issue with the PCSV check valve, which results in pressurized air to flow into the fuel tank. This may cause the Check Engine Light to illuminate, and in some cases, the engine to run rough, and/or an inability to refuel. These conditions may cause the vehicle to release air pollutant which exceed Federal and California standards.

PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane film of the ultrasonic sensor is used for object detention and can be damaged by stone chips or foreign substances while driving. Damage to the cover of the ultrasonic sensor can also lead to damage to the internal circuit. As a result of this external damage, the PDW system may not receive the proper signal from the ultrasonic sensor. In some cases, the system may cause a false alarm, no alert, or phantom warnings by a “Warning Lamp’ to be displayed on the cluster. The ultrasonic sensor membrane film should be always inspected for external damage and if any part replacement should be treated as a general repair, not as a warranty claim repair for this concern. (Please note that this Pitstop only applies to models/trims that are equipped with the ultrasonic sensors.)

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: TRUNK LID AND C-PILLAR GARNISH INSPECTION & REPLACEMENT (SA552) - CLOSED AND SUPERSEDED BY SC346 - This bulletin is now closed and superseded. This bulletin provides information to inspect the rear trunk lid chrome garnish trim and the C-Pillar(s) chrome garnish trim on certain 2023-2024MY K5 (DL3a) vehicles produced from May 1, 2023 through September 29, 2023, which may be loose due to an insufficient lamination layer. Follow the procedure outlined in this publication to inspect the rear trunk lid chrome trim, and both left and right-side C-pillar chrome trims and replace the affected rear trunk lid chrome trim and/or the (left and/or right side) C-Pillar(s) chrome trim on the applicable vehicle.