Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2013 Kia Soul submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
On 1-16-25 I was involved in a vehicle crash in which the airbags "did not" deploy. The vehicle is at my home, the brakes locked also. I have photos. No inspection to my knowledge. Yet. Insurance claim was filed. I do not have a police report yet. No warning lights or sensors.
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Engine rod bearings loose torque and piston break make a hole into block, I fix the engine but my cat converter failed
I was involved in a car accident where a truck pulled out in front of me causing me to hit him in his side with the front passenger side of my car resulting in the car to roll two times. As a result of the airbags not deploying the windshield came into the car causing lacerations to the face of the passenger and as the car was rolling his right arm was out of the window causing him to have to have staples put in his arm and the skin on his hand was gone both driver and passenger had concussions and I feel that these injuries could have been avoided if the airbags (front and side ) were to deploy !
I was driving doing about 30 mph and hit a boulder and came to complete stop and my air bags did not deploy. And there is another feature vogue or on star that is spouse to call for help did not go off either.
I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT TURNED GREEN, I PROCEEDED TO DRIVE ABOUT 20 MPH. ABOUT 30 SECONDS LATER, I RECEIVED A HEAVY PUNCH IN MY CHEST AND STOMACH AREA. I YELLED, "WHAT IS GOING ON". I THEN NOTICED THE AIRBAG HAD DEPLOYED AND EXPLODED CAUSING MULTIPLE BURNS AND BRUISES TO MY ARMS, CHEST, CLAVICLE AND STOMACH AREAS. I WAS A LITTLE DISORIENTED AFTER THIS BUT MANAGED TO GET OUT OF THE CAR. ONCE OUT OF THE CAR, I NOTICED I HAD REAR-ENDED THE VEHICLE IN FRONT OF ME AND THE DRIVER WAS TELLING ME TO GET AWAY FROM THE CAR SINCE MY CAR WAS SMOKING. IT WAS 95 DEGREES THAT DAY AND I DID NOT HAVE THE AIR CONDITIONING ON. THIS WAS A DEFECTIVE AIRBAG.
NOT SURE IF I HAVE TAKATA AIRBAGS, BUT THERE IS AN AIRBAG PROBLEM.
TL* THE CONTACT OWNED A 2013 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT LOST CONSCIOUSNESS AND THE VEHICLE ROLLED INTO AN INTERSECTION. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT WENT THROUGH THE FRONT PASSENGER SIDE WINDSHIELD EVEN THOUGH SHE WAS WEARING A SEAT BELT. THE CONTACT SUSTAINED SEVERE INJURIES TO THE HEAD, BRAIN, AND BODY THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 12597330, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* THE CONTACT OWNED A 2013 KIA SOUL. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE VEHICLE FLIPPED OVER TO THE OTHER SIDE OF THE ROAD. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES FROM THE PASSENGER AIR BAG, CAUSING METAL FRAGMENTS TO STRIKE THE CONTACT IN THE FACE AND ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *BF *TR
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. IN ADDITION, THE NAVIGATION FUNCTIONED IMPROPERLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,800.
RECEIVED RECALL NOTICE FOR KIA SOUL ON JAN.29. TO DATE (2/22/15) I HAVE BEEN UNABLE TO REACH THEM BY PHONE OR E-MAIL EVEN THOUGH I HAVE CALLED EVERY DAY. I HAVE NOT RECEIVED ANY RESPONSE WHATSOEVER TO ANY OF MY CALLS OR E-MAILS. WHAT DO I DO TO GET SERVICE FOR THIS DANGEROUS CONDITION IN MY CAR?. I HAVE SEVERAL LONG TRIPS PLANNED IN THE NEAR FUTURE & WOULD LIKE TO HAVE THIS FIXED BEFORE I LEAVE. PLEASE RESPOND WITH SOME HELPFUL INFO AS I AM AT MY WITS END. *TR
I WAS INVOLVED IN A HEAD ON COLLISION WITH A 2001 JEEP CHEROKEE WHICH TURNED LEFT IN FRONT OF ME AS I TRAVELED IN THE STRAIGHT LANE. MY SPEED WAS APPROXIMATELY 40MPH. THE ENTIRE FRONT OF MY VEHICLE IS CAVED IN, BUT NONE OF MY AIRBAGS DEPLOYED. BOTH OF THE AIRBAGS IN THE OTHER VEHICLE DEPLOYED. *TR
VEHICLE WAS HIT IN RIGHT REAR CORNER BY ANOTHER CAR. SENT VEHICLE INTO A SPIN WHERE IT WAS HIT IN THE FRONT RIGHT BY MILITARY TRUCK, VEHICLE CONTINUED TO SPIN UNTIL IT CAME TO A REST ON THE HIGHWAY. THE SEAT BELT DID NOT ENGAGE AND THE AIR BAGS DID NOT DEPLOY...UPDATED 12/03/14 *BF UPDATED 5/11/2015 *JS
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE AT A STOP, A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING IT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAGS FAILED TO DEPLOY. AFTER THE FAILURE, THE CONTACT NOTICED THAT THE SEAT BELTS BECAME INOPERABLE. THE DRIVER SUSTAINED INJURIES TO THE CHEST, HEAD, BACK AND LEGS. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST, BACK AND LEGS. THE REAR DRIVER SIDE PASSENGER SUSTAINED INJURIES TO THE HEAD. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
I WAS SECOND IN LINE AT A STOP SIGN AND WAS HIT BY 2006 FORD F150 TRAVELING ABOUT 50 MPH IN THE DRIVERS FRONT QUARTER PANEL. THE ONLY 2 AIRBAGS THAT DEPLOYED WERE THE STEERING WHEEL AND THE FRONT PASSENGER AIR BAG. THE 2 IN THE PILLARS COMING DOWN ALONG THE WINDSHIELD DID NOT DEPLOY, NEITHER DID THE ONES ON THE DOOR. *TR
WAS MAKING A LEFT HAND TURN INTO A PARKING SPOT NEXT TO CAR THAT WAS ALREADY PARKED, WAS BARELY MOVING WHEN ALL OF A SUDDEN THE CAR TAKES OFF HITS THE CURB AND HITS THE WALL OF A BUILDING, AIR BAGS DEPLOYED. WE HAD BEEN DRIVING THAT MORNING WITH NO PROBLEM UNTIL THAT TIME. FRONT END WAS TOTALED WITH POSSIBLE DAMAGE TO THE WHEELS/AXLES DUE TO THE IMPACT WITH THE CURB. COUPLE OF DAYS LATER NECK PAIN PROBABLY DUE TO WHIPLASH, GLASSES WERE KNOCKED INTO THE BACK SEAT - WIFE JUST JAMMED HER PINKY. *TR
AIRBAG EXPLODED ON IMPACT WITH GAPING HOLES WITH HEAVY SMOKE COMING OUT WITH HOT HEAT CAUSING REDNESS TO MY CHEST AND REDNESS TO MY HANDS AND A BLOW TO MY WRIST THAT CAUSED FRACTURE TO MY LEFT WRIST. *TR
AN ACCIDENT OCCURRED WHERE OUR 2013 KIA SOUL HIT THE REAR OF ANOTHER CAR. EXCESSIVE DAMAGE OCCURRED TO OUR CAR TO THE POINT WHERE IT WAS NOT DRIVEABLE. THE AIR BAGS DID NOT DEPLOY. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .