2024 Kia Sportage Hybrid

The contact owns a 2024 Kia Sportage. The contact stated that while driving 50 MPH, the vehicle experienced a total loss of automotive power. The message "Check Hybrid System - Stop Immediately" was displayed. The vehicle was towed to the dealer to be diagnosed and DTC: P1BB2 was retrieved and a software update was performed. The vehicle was repaired. The manufacturer was notified of the failure. The contact referenced Voluntary Emissions Service Campaign: SC338; as a possible cause for the failure. The failure mileage was 35,000.

NHTSA ID

11772782

Incident

Oct 19, 2026

Mileage

35,000 mi

On XXX, I discovered a crack in the windshield of my 2024 Kia Sportage Hybrid. The crack is on the lower passenger side, near the wiper area, forming a curved arc with additional crack lines extending across the glass. I am not aware of any rock strike or other impact, and photos taken XXX show no obvious star or bullseye impact point. On XXX, [XXX] Kia in [XXX] inspected the windshield. Their written finding was "found impact on glass — would not fall under Kia warranty," and no repairs were made. I am filing this report because I remain concerned the windshield may be unusually susceptible to cracking, similar to windshield cracking complaints reported by other Kia owners. A cracked windshield impairs visibility and is a safety concern. Vehicle: 2024 Kia Sportage Hybrid, VIN [XXX]. Mileage was 30,414 when the crack was discovered. No crash, fire, injury, or death involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11772241

Incident

Oct 7, 2026

First of all, what I am about to write put my husband and I in great danger.Driving on a two way, busy, rural highway, traveling approximately 65 mph, my Kia suddenly displayed a warning to pull over immediately and something about the battery. I barely had time to pull on to a narrow shoulder before it completely died. Nothing electrical worked. It was running fine one second, then it was completely dead.Not knowing what to do, I described the situation to CHATgpt. It said to push the battery reset button located to the left of the steering wheel and at the same time push start. Relief, I thought we were good to go, but 2 miles down the road, in a worse road situation, it happened again. This time we were in heavy 65 mph traffic with no shoulder to pull over to.The road had been under construction to create a new lane but it wasn't completed. I had to quickly steer between two red/orange traffic drums from the black top to gravel construction area. I barely had enough time to pull over before it completely died again. We were lucky to escape being rear ended by a line of cars behind us going at least 65 mph. We had it towed to our home town 20 miles away, only to find out that it could only be fixed by a Kia dealership 70 miles away. So, we had it towed again. The Kia service department told us that is has been a problem with 2024 Kia Sportage hybrids.I had no notification of this problem! I am the original owner, have had it only two years with approximately 35,000 miles. I was not warned! This kind of dangerous thing should have been sent by certified mail to every single owner.When I picked it up, they said they reset the code. After reading other Kia owner complaints about this same issue, with many of them having it happen over and over again, I am afraid of my car. I don't need this at 79 years old.

NHTSA ID

11769453

Incident

Sep 30, 2026

While driving downhill, the vehicle experienced a sudden, catastrophic loss of power steering assist and service braking assist with no warning lights on the dashboard. The brake pedal had no initial response and had to be pushed with full force completely to the floor to bring the vehicle to an emergency stop right before an intersection. The steering wheel became locked/unresponsive due to loss of power assist. The vehicle was taken to Lee Johnson Kia in [XXX] (Repair Order #XXX) and remained out of service for 37 days (XXX). The technician confirmed there were zero stored DTC codes, but noted on the official invoice: 'THERE IS NO TSB OR PITSTOP FOR THIS CONCERN AS I SAID THIS IS IN WORK OF ENGINEERING SO THEY HAVE NOT RELEASED ANYTHING YET.' The dealer replaced the valve cover/PCV assembly per internal engineering guidance for 1.6T hybrids exhibiting this condition, but root cause remains under active manufacturer investigation. A total loss of steering and braking assist at speed without warning is an extreme safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11767525

Incident

Aug 18, 2026

1) The rearview mirror detached from the windshield and a piece of the glass came off with it leaving a small hole. 2) I was left without a rearview mirror. For the last 2 years the mirrow was being held up by the ADAS cover, but now the glass is cracking. 3) This incident took place 6 months after I bought the car. I took it to the Riverside dealership where I had purchased my car, the very next day and Frank, the manager accused me of breaking the mirrow. I pointed out that there were no cracks in the mirrow that would suggest there was an impact, it was just a hole from where the rearview mirrow detached from the glass. He insisted that I caused the issue and my warranty wouldn't cover the damage. I called the Kia customer service center and filed a complaint. I have seen a growing number of complaints online from Kia owners having the same issue with the adhesive. 4) There were some warning signs before it detached. A few days before it detached, I noticed that it would be in a slightly lower angle whenever I would get in my car. I am married with no kids, and my husband never drove my car during that time period, so there was no one else who could have touched/adjusted the mirror.

NHTSA ID

11766975

Incident

Jan 31, 2025

While navigating the highly dangerous downhill descent of the Tejon Pass, LEBEC, CA , the vehicle experienced a complete throttle disengagement. The accelerator pedal became entirely unresponsive, leaving the vehicle without power on a steep, high-speed highway descent. I was traveling with my young daughter inside the vehicle. Due to the sudden loss of propulsion, I was forced to make an emergency maneuver and pull over onto the shoulder on the left side, right next to the high-speed passing lane. This situation put our lives in immediate danger of a catastrophic high-speed rear-end collision. A highway patrol that drove by within 5 mins was able to assist by blocking the downhill highway cars so I can drive down on Neutral Gear until a safe spot ( which it was a very stressful life endangering maneuver). Only Warning light I got was the Yellow engine light but no text indication of failure. Car was tolled to the dealership today for scanning. This is the first time that an event like this occured. Car has around 35 K miles and under warranty. All services have been performed ( last was 2 months ago)

NHTSA ID

11745626

Incident

Jun 20, 2026

In January 2026, my wife was driving our 2024 Kia Sportage Hybrid EX downhill in traffic when the hybrid system failed without warning. Cabin filled with smoke, lost steering control, and explosion shook the vehicle. She was surrounded by other vehicles and could have been killed or caused multi-car crash. COMPONENT FAILURE: Dealership diagnosed hybrid system failure after 2.5 weeks. Vehicle at dealership awaiting repair. Failed components available for inspection. SAFETY RISK: Zero steering control downhill surrounded by traffic. Smoke impaired visibility. Explosion posed fire risk. Life-threatening danger to occupants and other motorists. DEALER CONFIRMATION: Yes, confirmed by dealership. Repair pending. WARNING SYMPTOMS: None. Instantaneous catastrophic failure. CRITICAL ISSUE: I discovered Kia issued service campaigns for 2024 Sportage Hybrids directly related to this failure: Service Campaign SC322 (January 2025) - Hybrid Control Unit software failure affecting 2023-2025 Sportage Hybrids built Feb 2022-Jul 2024 12V Battery Overcharge Campaign - Battery Management System overcharging causing loss of motive power and "Check Hybrid System Stop Safely" warnings SC319 (NHTSA 24V-422) - Motor-Driven Power Steering contaminated circuit board causing loss of power steering Never notified of campaigns despite being owner since May 2024. NHTSA shows zero recalls, falsely indicating safety. By classifying defects as "voluntary service campaigns" instead of safety recalls, Kia avoided mandatory federal notifications. My wife drove with multiple known defects Kia failed to disclose. Vehicle under 2 years old, within warranty. This catastrophic failure and notification failure warrants NHTSA investigation. There was smoke and we called 911 and the fire department came out.

NHTSA ID

11716349

Incident

Jan 15, 2026

While driving, the vehicle experienced a sudden loss of propulsion and significantly reduced acceleration. At the same time, the climate control system stopped producing heat. A red warning message appeared instructing me to stop safely. The vehicle would barely accelerate, creating a dangerous situation while driving. This issue has occurred three separate times, including twice in the same day. Each occurrence happened while the vehicle was in motion. The condition resolved only after turning the vehicle off and restarting it. The issue is intermittent and cannot be predicted. The reduced acceleration and loss of propulsion placed my safety at risk, especially at highway speeds, as the vehicle could not respond normally to traffic conditions. The vehicle was taken to a Kia dealership and inspected. A manufacturer tech line case was opened, and testing was performed, including a smoke test. The dealership stated they were unable to duplicate the issue. No repair was made, and the manufacturer closed the tech line case despite the reported loss of propulsion events. The vehicle is currently being retained at the dealership because I do not feel it is safe to operate. The problem was not resolved.

NHTSA ID

11711940

Incident

Jan 12, 2026

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR SHOCK ABSORBER INSPECTION & REPLACEMENT (WTY047) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY047) to inspect, and if necessary, replace one or both left and right rear shock absorber assemblies on certain 2023-2025MY Sportage (NQ5), Sportage Hybrid (NQ5 HEV), and Sportage Plug-in Hybrid (NQ5 PHEV) vehicles listed in the table below and were originally sold or are currently registered in one of the 28 states where heavy amounts of road salt are used. The 28 states where heavy amounts of road salt are used are: AK, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, UT, VT, WI and WV. The warranty coverage for repairs related to the replacement of the rear shock absorbers due to corrosion or oil leakage will be extended from 5 years / 60,000 miles to 7 years / 90,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY047) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.

WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY047) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for certain repairs related to oil leakage from the rear shock absorbers on the following vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used on certain 2023-2025 MY Sportage vehicles manufactured from December 15, 2021 through January 21, 2025, certain 2023-2025 MY Sportage Hybrid (HEV) vehicles manufactured from March 2, 2022 through January 25, 2025, and certain 2023-2025 MY Sportage Plug-in Hybrid (PHEV) vehicles manufactured from June 16, 2022 through January 22, 2025.

WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY047) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the Warranty Extension Campaign program launch.

WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY047) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for certain repairs related to oil leakage from the rear shock absorbers on the following vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used on certain 2023-2025 MY Sportage vehicles manufactured from December 15, 2021 through January 21, 2025, certain 2023-2025 MY Sportage Hybrid (HEV) vehicles manufactured from March 2, 2022 through January 25, 2025, and certain 2023-2025 MY Sportage Plug-in Hybrid (PHEV) vehicles manufactured from June 16, 2022 through January 22, 2025.

WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY047) - This document is the announcement to dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for certain repairs related to oil leakage from the rear shock absorbers on the following vehicles that were originally sold in or are currently registered in states where heavy amounts of road salt are used on certain 2023-2025 MY Sportage vehicles manufactured from December 15, 2021 through January 21, 2025, certain 2023-2025 MY Sportage Hybrid (HEV) vehicles manufactured from March 2, 2022 through January 25, 2025, and certain 2023-2025 MY Sportage Plug-in Hybrid (PHEV) vehicles manufactured from June 16, 2022 through January 22, 2025.