Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2020 Land Rover Range Rover Evoque submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Windshield has water leaking into the inside of the car with water running out of the bottom of both front seat doors when it rains and now has severe condensation on the inside front windshield that is soaking wet. Water is pooling on the inside of both doors when opened. Very wet. Most likely a sealant fail
The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that upon entering the vehicle, the contact became aware that rainwater had entered the cabin of the vehicle through the seal between the windshield. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that after the snow season and the snow had melted on the roof of the vehicle, it was discovered that water was leaking into the cabin onto the front passenger’s side floor through the top of the front windshield. The contact stated that the front windshield could be slightly detached by pushing on it manually. The vehicle was taken to a local independent dealer where it was diagnosed that the front windshield needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 19V421000 (Visibility); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,300.
The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated while driving at various speeds, the front end of the vehicle was very unstable and was shaking and vibrating while driving over bumps in the roadway. Additionally, there was a loud squeaking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that the front lower control arms were faulty and needed to be replaced. The vehicle was not yet repaired. The contact also stated that while driving in inclement weather, there was rainwater leaking into the cabin of the vehicle due to a faulty protective windshield seal. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,700.
One day in December i went out after it had rained. And there was condensation on the inside of the windshield inside the car. There were no windows or anything open. The next day i got in the car and the roof of the car by the sun visor and rear view mirror was dripping water. I felt up and it was soaking wet from driver side to passenger side at the top near the sun visor on both sides and near the rear view mirror. I called Land Rover they told me bring it in they will do a diagnostic test. Took it and the service guy confirmed the leaking was coming from the windshield when it rains. Said that my cpo will cover the repair. Later on that same day he calls back and told me it wouldn’t and i would need to pay almost $2000 to get it replaced. I also noticed that my from the water dripping inside. On my sceen where the gps is it does this skipping thing here in there when in use or when i plug in my Apple car play sometimes it doesn’t work. I feel since multiple people are complaining about this issue it should be up to handover to replace these windshields since it’s happening to multiple people or make sure they are on correctly before selling the vehicles. Especially if they know this is a known issue why hasn’t there been a recall yet. On top of that since there are no cracks in the windshield my insurance won’t cover the repair either.
11/21/22 - the car had a significant amount of water on the driver’s side floor. The windshield was leaking extensively. The headliner was saturated and the carpet in the car. The steering column was wet, and the floor mat was filled with water and frozen to the carpet. The touchscreen was not working, and the screen was completely black. Land Rover Hunt Valley confirmed the windshield leak. The headliner and carpet have been soaked and I believe water has damaged the electrical system because of the touchscreen intermittently not working. This vehicle has flood damage due to the significant water breach that occurred. The car is at risk for concealed mold and mildew. I am concerned about the long term effects water damage will have on the electrical system - electrical issues are extremely dangerous safety issues. Water damage will also cause rust and corrosion. The leaking windshield issue in Range Rover Evoque cars is a known problem to Jaguar Land Rover North America. A Technical Bulletin was issued about the problem on 11/6/18, and an After Sales Bulletin/Service Action N221 issued on 3/23/20. The leaking windshield issue is also discussed in many Range Rover Evoque online forums. There are many consumers who have leaking windshields in their Range Rover Evoques. Both the 2018 and 2020 bulletins instructed dealers “to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity." Jaguar Land Rover North America knew about the issue with leaking windshields, and they were still building cars with the defect and having their dealers sell the cars without disclosing the issue to buyers. I would not have purchased this car if the problem was disclosed. Extensive water damage inside a car is a serious safety issue. My car has been sitting at the dealer since 11/29/22
A FEW MONTHS AGO, A MESSAGE OF "NO FAULT SUSPENSION DETECTED, DRIVE WITH CAUTION" APPEARED ON OUR DASH. BEFORE THEN WE WERE GETTING A MESSAGE OF LOW COOLANT. I THOUGHT THIS WAS WEIRD BECAUSE WE HAD THE CAR FOR ONLY A LITTLE OVER A YEAR. WE TOOK IT TO OUR DEALER AND WE WERE TOLD THAT THERE IS NOTHING TO WORRY ABOUT. WE SCHEDULED A MAINTENANCE APPT TO HAVE THE SOFTWARE UPDATED. ALSO OUR CAR WOULDN'T START, I HAD TO PLACE MY KEY FOB UNDER THE STEERING WHEEL AS INDICATED ON THE DASH. I TOLD THE DEALER THIS TOO AND I WAS TOLD IT WAS A BATTERY THAT NEEDED TO BE CHANGED, OR WE NEED TO USE BOTH KEY FOBS INTERMITTENTLY. THEN YESTERDAY, WERE STOPPED AT A TRAFFIC LIGHT, THE CAR JUST SHUT OFF AND THE WIPERS WENT ON BY ITSELF. MY HUSBAND STARTED THE CAR UP AND WE DROVE OFF WHEN THE LIGHT TURNED GREEN. WE STOPPED AT A PLACE TO PICK UP SOME FOOD AND SHUT THE CAR OFF. CAME BACK INTO THE CAR AND STARTED IT UP AGAIN. NO PROBLEMS THERE. BUT AS WE DROVE A FEW MILES AND CAME TO A STOP LIGHT AT A MAJOR INTERSECTION, THE CAR STALLED AND EVERYTHING SHUT OFF AGAIN. WE TRIED TO START IT UP AGAIN AND NOTHING. A MESSAGE CAME ON THAT SAID FORWARD ALERT NOT TO DRIVE OVER 50MPH. THEN A GEAR BOX SHOWED ON THE DASH SAYING SOMETHING ABOUT THE GEAR BOX. I CAN'T REMEMBER BECAUSE I WAS IN SO MUCH PANIC WITH THE HEAVY TRAFFIC. WE COULDN'T PUT THE CAR IN NEUTRAL TO MOVE IT OUT OF THE WAY. LUCKILY THE FIRE TRUCK AND FIREFIGHTERS HAPPENED TO BE DRIVING BY. THEY WERE ABLE TO DIRECT TRAFFIC UNTIL THE POLICE AND THE TOW TRUCK CAME. OUR DEALER HERE WAS NOT OPEN OVER THE WEEKEND SO WE HAD TO HAVE OUR CAR TOWED HOME. IT WAS THEN MAKING A CLICKING NOISE AS WE TRIED TO START IT. THEN ALL THE LIGHTS ON THE DASH WENT OUT. IT FELT HARD TO STEP ON THE BRAKE AND TO MOVE THE STEERING WHEEL WHEN WE TRIED TO START THE CAR AGAIN.
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER EVOQUE. THE CONTACT STATED THAT EACH TIME HE ENTERS THE VEHICLE, THE PASSENGER'S SIDE TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT EXITED THE VEHICLE TO INSPECT THE TIRE AND TOP OFF AIR PRESSURE IN THE TIRE HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE REAR WINDSHIELD WIPER FAILED TO OPERATE CORRECTLY, CLEANING ONLY A SMALL AREA OF THE WINDOW. THE VEHICLE WAS TAKEN TO WALSER MAZDA (14720 BUCK HILL RD, BURNSVILLE, MN 55306, (952) 388-2244) AND THE CONTACT WAS INFORMED TO TAKE THE VEHICLE BACK TO THE DEALER IT WAS PURCHASED FROM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 20V517000 (TIRES, ELECTRICAL SYSTEM), 19V421000 (VISIBILITY) AS POSSIBLE SOLUTIONS TO THE FAILURES HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,200.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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