EXTERIOR LIGHTING
1997 Lexus LS400
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 13 NHTSA owner-reported complaints for the 1997 Lexus LS400, most frequently naming the brakes, driver assistance and electrical categories. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 36 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| May 1997 | 1 | 1 |
| Jun 1997 | 1 | 2 |
| Aug 1997 | 1 | 3 |
| Jun 1998 | 1 | 4 |
| Feb 1999 | 1 | 5 |
| Dec 2000 | 1 | 6 |
| Aug 2001 | 1 | 7 |
| Jan 2002 | 1 | 8 |
| Jul 2002 | 1 | 9 |
| Feb 2010 | 1 | 10 |
| Dec 2014 | 1 | 11 |
| Sep 2015 | 1 | 12 |
| May 2019 | 1 | 13 |
What owners report
Complaints grouped by the component NHTSA recorded
- Brakes315.0%
- Driver assistance315.0%
- Electrical210.0%
- Engine210.0%
- Tires & wheels210.0%
- Suspension15.0%
- Transmission15.0%
- Airbags15.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
2 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govELECTRICAL SYSTEM:STARTER ASSEMBLY
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
UNINTENDED ENGINE SPEED INCREASE/SA
ON MAY 13, 2003 THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) RECEIVED AN APRIL 25, 2003 LETTER FROM MR. PETER BODDAERT PETITIONING THE AGENCY TO CONDUCT A PETITION ANALYSIS OF CERTAIN 1997 THROUGH 2000 MODEL YEAR LEXUS 300 AND 400 SERIES VEHICLES FOR PROBLEMS OF VEHICLE SPEED CONTROL LINKAGES WHICH RESULTS IN SUDDEN, UNEXPECTED EXCESSIVE (VEHICLE) ACCELERATION EVEN THOUGH THERE IS NO PRESSURE [SIC]APPLIED TO THE ACCELERATOR PEDAL.IN SUPPORT OF HIS PETITION, MR. BODDAERT CITES A NUMBER OF ODI REPORTS CONCERNING VEHICLE SPEED CONTROL LINKAGES IN THE SUBJECT VEHICLES.INCLUDED AMONGST THE THIRTY-SIX REPORTS HE CITES IS ONE INVOLVING A LEXUS THAT COLLIDED WITH FIVE OTHER CARS IN THE SPACE OF ONE-HALF MILE BEFORE IT COULD BE STOPPED.ODI FOUND NO DATA INDICATING THE EXISTENCE OF A DEFECT TREND RELATED TO THE PETITIONER'S ALLEGATIONS AT THIS TIME.THEREFORE, THERE IS NO REASONABLE POSSIBILITY THAT AN ORDER CONCERNING THE NOTIFICATION AND REMEDY OF A SAFETY-RELATED DEFECT WOULD BE ISSUED AS A RESULT OF GRANTING MR. BODDAERT'S PETITION.CONSEQUENTLY, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA'S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY'S SAFETY MISSION, THE PETITION IS DENIED.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
CRASH CAUSED BY POOR WET TRACTION OF GOODYEAR INTEGRITY TIRES. ACCIDENT WAS PRECEDED BY NUMEROUS INSTANCES OF LOST LATERAL GRIP AND SLIPPING UNDER NORMAL ACCELERATION IN NORMAL DRIVING.
- NHTSA ID
- 11207119
- Incident
- Jun 15, 2018
- Mileage
- 20,000 mi
VEHICLE DOES NOT START WHEN HOT. STARTER DOES NOT TURN. VEHICLE WAS NEVER RECALLED FOR NHTSA CAMPAIGN ID: 98V016000. MY CAR HAS A PRODUCTION DATE OF 7/97. CUT OFF DATE FOR THIS CAMPAIGN WAS 6/97. I BELIEVE MY VEHICLE SHOULD HAVE BEEN RECALLED FOR THE REPAIR OF THE MAGNETIC SWITCH IN THE STARTER. A NO START CONDITION EXISTS AND A FIRE CAN RESULT IF THE SOLENOID SHORTS OUT. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.
- NHTSA ID
- 10761776
- Incident
- Aug 13, 2015
- Mileage
- 198,000 mi
AS I WAS DRIVING, MY VEHICLE STARTED ACCELERATING ON IT'S OWN. WHEN I HAD PREVIOUSLY CHECKED THE SPEED ODOMETER IT SAID 50. ALL OF A SUDDEN THE VEHICLE STARTED GAINING SPEED. I TOOK MY FOOT OFF OF THE GAS PEDAL AND THE SPEED KEPT ACCELERATING. I PRESSED THE BRAKES AND THE BRAKES DID NOT WORK! THE VEHICLE KEPT ACCELERATING. I SAW A SIDE ROAD AND TURNED ONTO IT. I KEPT TRYING TO STOP THE VEHICLE AND IT KEPT GOING. I THOUGHT TO PULL THE EMERGENCY BRAKE AND IT SLOWED THE VEHICLE CONSIDERABLE, BUT IT KEPT MOVING. THE ENGINE CONTINUED TO ACCELERATE. I KEPT PUMPING THE BREAKS WITH THE EMERGENCY BRAKE ON AND THE CAR WAS STILL MOVING. IT FINALLY STOP, BUT THE ENGINE WAS STILL ACCELERATING. I PUT THE VEHICLE IN PARK AND THE MORE THE ENGINE ACCELERATED. I PUT BACK IN DRIVE AND IT CONTINUED TO ACCELERATE. THE VEHICLE STARTED SMOKING. I DIDN'T KNOW WHAT TO DO OR WHAT WAS GOING TO HAPPEN TO THE VEHICLE. I TOLD MY SONS TO GET OUT OF THE CAR. I TURN THE ENGINE OFF, THE CAR JUMPED AND I RAN AWAY FROM THE CAR. THE VEHICLE WAS STILL SMOKING. I CALLED 911. THE CAR STOPPED SMOKING AND REMAINED IN PLACE. MY HUSBAND CAME AND STARTED THE VEHICLE IT ACCELERATED AND HE PRESSED THE GAS PEDAL AND IT STOPPED. I DROVE THE CAR HOME AND PARKED IT. I AM NOT DRIVING THE VEHICLE AND THIS IS THE REASON THAT I HAVE NOT ENTERED A VIN NUMBER. *TR
- NHTSA ID
- 10663131
- Incident
- Dec 9, 2014
- Mileage
- 230,000 mi
WHILE DRIVING MY 1997 LEXUS LS400 IN CA ON THE 605 FWY, WEST TOWARD 210 FWY, ALL SYSTEMS ON THE CAR LOCKED (STEERING WHEEL, BRAKES, GAS PEDAL) AS I WAS CHANGING LANES. I HAD NO CONTROL OF THE CAR AND AFTER SPINNING SEVERAL TIMES RAN INTO THE CENTER DIVIDER. I WAS VERY LUCKY NOT TO GO OVER THE DIVIDER INTO ONCOMING TRAFFIC AND BE KILLED. I SUSTAINED NECK AND HEAD INJURIES AND THE CAR WAS TOTALED. I WAS VERY LUCKY THAT I SURVIVED AND THAT NO OTHER CARS OR PEOPLE WERE INVOLVED. EARLY IN 1998 I RECEIVED A RECALL NOTICE AND TOOK THE CAR IN TO LEXUS ON 2/24/98. THE RECALL WAS FOR A "STARTER PLUG PROBLEM". I TRUSTED THAT AFTER THE REPAIR I WOULDN'T HAVE ANY PROBLEMS WITH MY LEXUS. IN FACT, JUST OVER A MONTH LATER I HAD THE ACCIDENT AND THE CAR WAS TOTALED. I VERY HAPPILY DROVE LEXUS CARS FROM 1992 UNTIL THE ACCIDENT AND THEY WERE MY FAVORITE CARS. I HAVE 2 FRIENDS WHO HAD THE SAME MALFUNCTION WITH A 1996 AND A 1997 LEXUS LS 400. I FEEL IT IS MY DUTY TO PROVIDE THIS INFORMATION TO MAKE SURE IT'S INCLUDED IN STUDIES AND HISTORICAL DATA THE NHTSA KEEPS. I HOPE THE INFORMATION WILL BE PUT TO GOOD USE TO PREVENT FUTURE ACCIDENTS, INJURIES AND DEATHS, REGARDLESS OF THE AUTO MANUFACTURER. I BELIEVE THE PROBLEMS TOYOTA IS CURRENTLY EXPERIENCING ARE PROBABLY HAPPENING WITH OTHER AUTO MANUFACTURERS. *TR
- NHTSA ID
- 10313402
- Incident
- Mar 31, 1998
- Mileage
- 25,000 mi
A FIRE STARTED IN ENGINE COMPARTMENT WHILE VEHICLE WAS PARKED IN THE GARAGE. MANUFACTURER WAS NOTIFIED VIA LETTER. *AK CONSUMER STATES THAT 1 WEEK PRIOR TO THE FIRE, ALL THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED, THE RADIO DIED AND THE WINDSHIELD WIPER DIED, THE PROBLEM WAS THEN DIAGNOSED AS A FAULTY ALTERNATOR. AN INVESTIGATOR CONCLUDED AFTER INSPECTING VEHICLE THAT THE FIRE WAS CAUSED BY AN OVERCURRENT AT THE ABS CONTROLLER VOLTAGE CONDUCTOR, THE 10 GAUGE CABLE IS UNPROTECTED AND HAS 12 VOLT, OR BATTERY, POWER POTENTIAL WHEN THE ENGINE IS NOT RUNNING AND THE ENGINE IS IN THE OFF POSITION, AN OVERCURRENT WILL EVENTUALLY PRODUCE SUFFICIENT HEAT AND METL THE CONNECTOR THAT WAS SECURED TO THE BRACKET ON TOP OF THE CONTROLLER UNIT, ONCE THE PLASTIC MELTS, A DIRECT CONNECTION BETWEEN BATTERY VOLTAGE AND GROUND IS ATTAINED WHICH PRODUCES A SHORT CIRCUIT AND THE RESULTANT FIRE. VEHICLE EXPERIENCED A FRONT BRAKE SHIMMY. VEHICLE EXPERIENCED A ROUGH IDLE. *SLC
- NHTSA ID
- 8013665
- Incident
- Jan 13, 2002
VEHICLE WAS INVOLVED IN A DRIVER SIDE FRONT FENDER COLLISION AT 50 MPH, AND BOTH FRONTAL AIR BAGS AND SIDE AIR BAGS DID NOT DEPLOY. DEALER/MANUFACTURER WERE NOTIFIED. *AK TOYOTA'S LEGAL DEPARTMENT CONFIRMED THAT THE DIRECT FRONTAL COLLISON FORCES WERE BELOW THE THRESHOLD FOR DEPLOYMENT, IMPACTING THE SOFTER PORTION OF THE LEFT FRONT CORNER OF THE VEHICLE, AND WAS NOT A DIRECT FRONTAL IMPACT, THEREFORE THE AIR BAGS DID NOT DEPLOY, TWO PEOPLE WERE INJURED IN THE ACCIDENT. *TT
- NHTSA ID
- 8003008
- Incident
- Sep 8, 2001
LEFT FRONT TIRE WAS WEARING OUT. THEN, SHIFTED THE TIRE TO RIGHT FRONT AND WEARING CONTINUED. CONSUMER TOOK VEHICLE TO DEALERSHIP FOR ALIGNMENT. MECHANIC TOLD HIM THAT HE COULD DO THAT BECAUSE BALLJOINTS NEEDED TO BE REPLACED. THE BALLJOINT ARE MADE FROM SUBSTANCE THAT WOULD WEAR OUT AT CERTAIN MILEAGE. *AK
- NHTSA ID
- 894426
- Incident
- Jan 1, 2001
WHILE DRIVING, CONSUMER APPLIED BRAKES AND HEARD AN EXTREMELY LOUD GRINDING NOISE, DEALER HAD TO SAND ROTORS TO REMOVE RUST. *SLC
- NHTSA ID
- 876939
- Incident
- Dec 17, 2000
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
EQUIPMENT
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; TIRES; WHEELS
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
EQUIPMENT
Safety Recall and Service Campaign - Technician Certification Requirements
EQUIPMENT
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
EQUIPMENT
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
TSB: Replacement Certification Labels. OBSOLETE NOTICE November 28, 2017: This bulletin is now obsolete. Please see L-SB-0179-17.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.