Tires & wheels
Filed Oct 31, 2022
The contact owns a 2013 Lexus RX450H equipped with Bridgestone Tires, Tire Line: Ecopia H-L 422 Plus, Tire Size: 235/55/R19, DOT Number: 0bE7EC10120. The contact stated that while driving approximately 5 MPH, the passenger’s side front tire exploded. The contact stated that the side of the tire quickly lost air pressure in the blowout. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 21T012000 (Tires). The manufacturer was not notified of the failure. The approximate tire mileage was 25,000. The vehicle failure mileage was unknown.
- NHTSA ID
- 11491568
- Incident
- Oct 29, 2022
I TOOK MY CAR TO DEALERSHIP FOR WARNING LIGHTS ON, HYBRID BATTERY MALFUNCTION AND BRAKE MALFUNCTION. OUR LOCAL DEALERSHIP HERE ON GUAM DIAGNOSED AND PROVIDED ME AN ESTIMATE OF OVER $4K TO REPLACE THE BRAKE ACTUATOR BECAUSE IT'S LEAKING, ALONG WITH THE PUMP. CAR WAS IN MOTIKN WHEN IT FIRST CAME ON.
- NHTSA ID
- 11390111
- Incident
- Dec 19, 2019
- Mileage
- 40,000 mi
TL* THE CONTACT OWNS A 2013 LEXUS RX450H. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS APPLIED, THE BRAKES LOCKED UP AND BECAME DIFFICULT TO STOP THE VEHICLE. THE BRAKE SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC WAS INFORMED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 83,000.
- NHTSA ID
- 11355213
- Incident
- Jan 1, 2019
- Mileage
- 83,000 mi
SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY, RAINING GLASS ON THE DRIVER, WHO SUSTAINED MINOR CUTS.
- NHTSA ID
- 11353534
- Incident
- Sep 7, 2020
- Mileage
- 54,046 mi
Airbags
Filed May 14, 2020
WHEN PULLING OUT OF OUR NEIGHBORHOOD, MY HUSBAND SLOWED DOWN TO TURN RIGHT. UPON TURNING INTO THE MIDDLE LANE, ALL SIDE AIRBAGS, FRONT AND BACK BLEW. WHILE THE INTENSITY FROM THE BLAST ROCKED THE CAR, THERE WAS NOTHING NEARBY THAT HE HIT. NO VISIBLE DAMAGE WAS DONE TO THE CAR, WITH THE EXCEPTION OF, THE AIR BAGS. WE HAD NEVER HAD ANY ISSUES WITH THIS CAR, AND IN FACT, HAD JUST BEEN AT THE DEALERSHIP THE SATURDAY PRIOR GETTING A STATE INSPECTION AND A NEW BATTERY. THE SERVICE REP EVEN MENTIONED HOW IMPRESSED HE WAS THAT THIS WAS THE CAR'S FIRST BATTERY IN 7 YEARS AND OVER 90K MILES. HE TOLD US THE CAR LOOKED GREAT AND TO KEEP IT UP! AND THEN TUESDAY CAME AROUND AND THE AIR BAG MALFUNCTION OCCURRED. NOT ONLY WAS THIS AN EXTREMELY SCARY EVENT, BUT IT COULD HAVE BEEN THAT MUCH WORSE HAD MY 2 MONTH OLD SON BEEN IN THE CAR AT THE TIME. WE ARE THANKFUL NO ONE WAS SERIOUSLY HURT. HOWEVER, THE STORY ONLY GETS WORSE WITH LEXUS'S (TOYOTA HEADQUARTERS) LACK OF RESPONSE. 4/14 ' CAR TOWED TO DEALERSHIP 4/16 ' DEALERSHIP RECOMMENDS CALL CORPORATE AS IT WAS A MALFUNCTION ' I CALL CORPORATE 4/20 ' CALL CORPORATE ASKING WHERE MY 24 HOUR CALL BACK WAS 4/21 - CALL AGAIN ASKING WHERE MY 24 HOUR CALL BACK WAS 4/22 ' FINALLY GET CALL. PROVIDE STATEMENT. TOLD I WILL HEAR FROM CASE MANAGER IN 7-10 BUSINESS DAYS FOR FURTHER STEPS. ASKED TO FILL OUT NDA AND SEND PICTURES. NDA PROVIDED WAS FOR WRONG CAR, IMMEDIATELY CALLED BACK AND REQUESTED NEW NDA. EMAILED PICTURES. 4/23 ' FINALLY NEW NDA SENT AND SIGNED. 5/4 ' CALL CORPORATE WONDERING WHEN CASE MANAGER WILL CALL 5/11 ' CALL CORPORATE AGAIN ASKING WHEN I WILL HEAR 5/12 ' CALL AGAIN 5/13 ' CALL AGAIN 5/14 ' FINALLY HEAR FROM CASE MANAGER ONLY TO BE TOLD NO ONE WOULD BE COMING OUT TO LOOK AT THE CAR AND A LOANER COULD NOT BE PROVIDED BECAUSE 'IT'S NOT THEIR JOB' REQUESTED TO SPEAK TO THEIR MANAGER - WAITING. *TR
- NHTSA ID
- 11324527
- Incident
- Apr 14, 2020
- Mileage
- 93,000 mi
MY 2013 RX450H' ABS LIGHT SUDDENLY TURNED ON WHILE I WAS DRIVING IN A LOCAL ROAD. ALONG WITH THE ABS LIGHT, THERE WERE BRAKE WARNING LIGHT, MASTER MAINTENANCE WARNING LIGHT, SLIP LIGHT ON ALONG WITH "CHECK ABS" "BRAKE SYSTEM MALFUNCTION" WARNING MESSAGES APPEARING ON THE DASH BOARD. VERY UNSETTLING. I TOOK THE CAR TO A LEXUS DEALERSHIP AND THEY RETRIEVED ERROR CODE AS "C1391, ABNORMAL LEAK IN ACCUMULATOR. " THEY DIDN'T DETECT ANY LEAKAGE OR MOISTURE IN THE DIAGNOSIS, THEY RECOMMENDED TO REPLACE THE ABS ACTUATOR AND BOOSTER BUMP/ACCUMULATOR ASSEMBLY FOR A PRICE OF OVER $4300. AFTER I DID SOME RESEARCH OF THIS PROBLEM, I RAN INTO MANY COMPLAINT OF THE SAME ISSUE WITH VARIOUS TOYOTA AND LEXUS CARS, ESPECIALLY ON HYBRID MODELS. I ALSO LEARNED THE FAULTY COMPONENT IS THE ISSUE AND THE ISSUE HAS BEEN THERE ON MY CAR FOR A LONG TIME WITHOUT MY REALIZING IT. BECAUSE 1) THE ABS ASSEMBLY WOULD MAKE THE CHIRPING SOUND WHEN I START THE CAR. SINCE THE SOUND ISN'T LOUD, I WASN'T AWARE IT WAS ANY INDICATION OF A PROBLEM. 2) I ENCOUNTERED AN EVEN MORE SERIOUS SYMPTOM OF THIS ISSUE MANY MANY TIMES. WHEN I PUT THE GEAR ON REVERSE SHORTLY AFTER I SWITCH ON ENGINE, EVEN WHILE I AM STEPPING ON THE BRAKE, THE CAR WOULD JUST MOVE BACKWARD, OUT OF CONTROL OF THE BRAKE. I HAVE TO RELEASE AND REAPPLY MY FOOT ON THE BRAKE TO STOP ITS MOVEMENT. I FAILED TO RECOGNIZE THAT THIS IS THE SYMPTOM OF A FAILING ABS ACTUATOR EARLIER, AS I THOUGHT IT WAS SOMETHING THE HYBRID MODEL HAS WITH ITS ELECTRIC MOTOR KICK IN INSTANTLY. I ALSO LEARNED TOYOTA/LEXUS OFFERED CUSTOMER SUPPORT PROGRAMS FOR THIS SPECIFIC ISSUE ACROSS MANY MODELS AS DETAILED IN THIS POST HTTP://WWW.DIY-TIME.COM/AUTOMOTIVE/TOYOTA/FAULTY-BRAKE-ACTUATOR-BRAKE-BOOSTER-PUMP-ON-TOYOTA-LEXUS-CARS/. LEXUS SHOULD ISSUE SWEEPING RECALL TO ADDRESS THIS PREVALENT ISSUE IN ITS PRODUCTS. THE ISSUE WOULD LEAD TO REAL SAFETY ISSUES FOR DRIVERS.
- NHTSA ID
- 11316157
- Incident
- Feb 21, 2020
- Mileage
- 119,500 mi
THE BRAKE ACTUATOR IS FAILING THIS IS A LARGE SCALE PROBLEM AS EVIDENT ON THE LEXUS/TOYOTA FORUMS. LEXUS ISSUED A SMALL EXTENDED WARRANTY FOR SELECT MODELS BUT FAILED TO INCLUDE ALL EFFECTED MODELS
- NHTSA ID
- 11310572
- Incident
- Feb 20, 2019
BRAKE ACTUATOR NEEDS REPLACED. CAR HAS ONLY 65,000 MILES MANY PEOPLE ARE COMPLAINING ABOUT THE ACTUATOR NOT STOPPING THE VEHICLE ACCORDING TO MANUFACTURE STANDARDS. AS WELL I PERSONALLY HAVE ISSUES WHEN AT LOW SPEEDS THE BRAKES MAKE A SQUEAK. WHEN DIAGNOSED AT THE DEALER THE DEALER NOTED THAT THIS IS AN AN ISSUE WITH BRAKE ACTUATOR AND NEEDS REPLACED. WHICH IS A VERY COMMON PROBLEM.
- NHTSA ID
- 11072890
- Incident
- Feb 9, 2018
- Mileage
- 65,000 mi