Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2007 Lexus RX350 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 20 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 995-2630) WAS CONTACTED, BUT HAD NOT DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 161,390.
AIR BAG FAILURE LIGHT ON, AIR CONDITIONING DOES NOT WORK, BROKEN OR CRACKED BOARD ALMOST EVERYWHERE, AIR CONDITIONING DOES NOT WORK, MAINTENANCE LIGHT ALWAYS ON DESPITE MECHANICAL OVERHAUL.
MY DASHBOARD IS TERRIBLY CRACKED AND IT'S VERY SHINY. IT'S DIFFICULT TO SEE WHEN DRIVING ON THE SUN
I WENT TO GET SOMETHING OUT OF THE BACK OF MY LEXUS, WHICH WAS PARKED IN MY GARAGE, AND THE HANDLE TO THE REAR DOOR LATCH IS "MELTED". I WENT TO MANUALLY OPEN THE REAR POWER DOOR AND THE PLASTIC OR RUBBER THAT WAS COVERING THE MANUAL BUTTON WAS MELTED AND STICKY. I KEEP MY CAR IN MY GARAGE WHEN I'M NOT RUNNING ERRANDS OR AT WORK. NOT SURE WHEN IT "MELTED" CAUSE I USUALLY USE THE POWER DOOR BUTTON ON MY REMOTE TO OPEN THE REAR DOOR. I HAVE READ OTHER COMPLAINTS WITH THE SAME ISSUE.
MY CAR IS USED TO DROP OFF AND PICK UP CHILDREN FROM SCHOOL AND GROCERY SHOPPING, AND IT HAS NEVER BEEN IN AN ACCIDENT; HOWEVER, ONE DAY I HAD JUST GOT IN THE CAR AND STARTED IT UP (MY ADULT SON WAS IN PASSENGER SEAT) AND THE AIR BAG LIGHT CAME ON MY DASH AND THE PASSENGER AIR BAG LIGHT SHOWS IT IS NOT ON. MY SON WEIGHS ALMOST 200 POUNDS. WE EVEN HAD HIM GET OUT OF THE CAR AND SIT BACK DOWN AGAIN, THINKING THE SEAT DIDN'T REGISTER FOR SOME REASON, BUT NOTHING CHANGED. THIS IS A SERIOUS SAFETY ISSUE, AS IF EVER INVOLVED IN A CRASH, THE AIRBAG WILL NOT DEPLOY TO PROTECT ANY PASSENGER SITTING IN THE FRONT SEAT. ALSO, THE DASH OF MY CAR IS CRACKING AND HUGE SPIDER WEB CRACKS HAVE NOW BEGUN TO TAKE OVER THE DASH ON BOTH PASSENGER AND DRIVER SIDE. I KEEP IT GARAGE MOST OF THE TIME SO HAVE NO IDEA WHY THIS HAS STARTED HAPPENING EITHER. CAN SEND PHOTOS IF THEY ARE NEEDED, JUST LET ME KNOW.
WHILE DRIVING STRAIGHT ON THE ROAD WITH NO CARS NEAR BY AND NO OVERPASSES NOR ANYTHING OVER HEAD, I HEARD AN EXTREMELY LOUD POP. MY SUN ROOF SHATTERED INTO MILLIONS OF PIECES. THE SUN ROOF IS STILL IN TACKED BUT CRACKED. I PULLED OVER AND INSPECTED THE CAR. THE SUN ROOF GLASS IS LIFTED VERTICALLY AS THOUGH THE PRESSURE DUE TO THE TEMPERATURE FROM THE OUTSIDE AND THE INSIDE OF THE CAR CAUSED THIS TO HAPPEN
THE DASHBOARD HAS DEVELOPED SEVERAL HAIRLINE CRACKS AND HAS BECOME SEVERELY BRITTLE, FOR EXAMPLE IF YOU WERE TO JUST SCRAPE IT WITH YOUR FINGERNAIL THE MATERIAL JUST PUTTYS UP LIKE CLAY. IF NOT REPAIRED, THE CRACKS WILL CONTINUE TO ENLARGE AND THE DASH WILL LITERALLY DISINTEGRATE, POSSIBLY AFFECTING THE DEPLOYMENT OF THE DASHBOARD AIR BAGS. I FEEL THAT THE DEFECTIVE DASHBOARD IS A MANUFACTURER'S DEFECT AND IT SHOULD BE REPAIRED/REPLACED BY LEXUS, AS IT IS A POTENTIAL SAFETY PROBLEM!!!!! *TR
EXTERIOR REAR HATCH HANDLE COVERING MELTED INTO A STICKY GOO RENDERING THE HANDLE USELESS. DEALER ADVISES THERE IS A SERVICE BULLETIN OUT ABOUT THIS OCCURRING ONLY IN FLORIDA AND THAT IT IS NOT COVERED UNDER WARRANTY. REMEDY IS TO REPLACE THE ENTIRE ELECTRICAL ASSEMBLY AND COVER. *TR
THE DASHBOARD HAS DEVELOPED SEVERAL HAIRLINE CRACKS AND IN ONE SPOT A SMALL PART OF THE DASHBOARD HAS DETACHED, REVEALING THE PADDING UNDERNEATH. IF NOT REPAIRED, THE CRACKS WILL CONTINUE TO ENLARGE, POSSIBLY AFFECTING THE DEPLOYMENT OF THE DASHBOARD AIR BAGS. I FEEL THAT THE DEFECTIVE DASHBOARD IS A MANUFACTURER'S DEFECT AND IT SHOULD BE REPAIRED/REPLACED BY LEXUS, AS IT IS A POTENTIAL SAFETY PROBLEM. *TR
MY LEXUS'S DASHBOARD IS MELTING AND CRACKING. IT'S SO SOFT THAT IF I MISS THE KEY HOLE IT WILL DIG A HOLE IN THE RUBBER AROUND THE IGNITION. RESALE VALUE SERIOUSLY DIMINISHED. *TR
THE WHOLE DASHBOARD IS CRACKING. *TR
TL* THE CONTACT OWNS A 2007 LEXUS 350 RX. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED FROM THE STEERING WHEEL THAT EXPOSED FOAM THROUGH THE INTERIOR. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE A REMEDY. A LOCAL DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/11/2014*LJ UPDATED 1/13/2015 *JS
I NOTICED EXTENSIVE CRACKING OF MY DASHBOARD. I COULDN'T BELIEVE IT...IT SEEMED TO SHOW UP ALL AT ONCE, AND I HAD NEVER HAD THIS HAPPEN TO A VEHICLE BEFORE. MY RX HAS LOW MILES AND HAS NEVER BEEN IN ANY KIND OF ACCIDENT. IN 45 YEARS WE HAVE OWNED MANY VEHICLES, HAVE DRIVEN MANY OF THEM TO OVER 200,000, AND NONE OF THEM HAVE EVER HAD A CRACK IN THE DASH, MUCH LESS CRACKING ACROSS THE ENTIRE DASH! IN FACT MY SISTER IN CA HAS THE EXACT SAME VEHICLE, BUT HERS HAS 225,000 MILES, AND HER DASH IS PERFECT! IMMEDIATELY, I SUSPECTED A QUALITY ISSUE, AND ASSUMED THAT SURELY LEXUS WOULD STAND BEHIND THEIR PRODUCT. BOY WAS I WRONG! I TOOK IT INTO MY DEALERSHIP FOR AN INSPECTION, WAITED 6 WEEKS FOR A REPLY, AND WHEN NO RESPONSE WAS GIVEN, I CALLED BACK. I WAS TOLD THE VEHICLE WAS OUT OF WARRANTY (WE AREN'T TALKING ABOUT A WEAR-AND-TEAR ISSUE HERE ...THIS IS A QUALITY ISSUE!). BECAUSE MY HUSBAND DOES THE REGULARLY SCHEDULED MAINTENANCE, I WAS TOLD THAT THE DECISION NOT TO OFFER ASSISTANCE WAS BECAUSE WE HAD NOT SPENT ENOUGH MONEY WITH THEM! HOWEVER, THAT THEY SURELY HOPED I COULD GET LEXUS TO DO SOMETHING ABOUT IT, BECAUSE THEN THEY WOULD MAKE MONEY ON THE REPAIR! CAN YOU BELIEVE IT! LIKE OTHER OWNERS, I AM CONCERNED THIS WILL AFFECT THE INTEGRITY OF THE AIRBAGS. THERE ARE LOTS OF OTHER SIMILAR COMPLAINTS ABOUT CRACKING AND MELTING DASHBOARDS, AND IN SOUTH FLORIDA, THEY ARE TRYING TO GET A CLASS-ACTION SUIT ON THE PROBLEMS. COME ON LEXUS, I EXPECTED MORE FROM YOU! DON'T ADVERTISE YOUR PRODUCT AS A QUALITY PRODUCT, WHEN SHODDY PARTS ARE USED IN ITS PRODUCTION. WE BOUGHT THE RX BECAUSE WE WANTED A VEHICLE THAT WOULD LAST A LONG TIME; WE'VE HAD 2 TOYOTA AVALONS WE HAVE PUT OVER 200,000 MILES ON. STEP UP, AND STAND BEHIND YOUR PRODUCT! I WAS QUOTED A PRICE OF $1759.19 TO REPLACE THE DASH!!! *TR
THIS VEHICLE HAS A CRACK IN THE DASHBOARD PAD. WHILE THIS ONE ISN'T VERY LARGE, THE LAST LEXUS RX WE HAD, A 2004 RX 330, HAD CRACKS ALL OVER THE PAD. THE FORUM ON EDMUNDS.COM INDICATED THAT THERE WERE HUNDREDS OF OWNERS OF LEXUS RX AND GS MODELS WITH THIS COMPLAINT, AND THAT LEXUS REFUSED TO REPAIR THIS OBVIOUS MANUFACTURERS DEFECT. LEXUS ANSWERED MY COMPLAINT SAYING THAT THE CERTIFIED PRE-OWNED WARRANTY I HAVE DOESN'T COVER DASH PADS. I'M CONCERNED THAT THE CRACKS MAY HAVE AN EFFECT ON THE DEPLOYMENT OF AIRBAGS. LEXUS WOULDN'T ADDRESS THAT ISSUE. MAYBE IT'S TIME THAT YOU MADE THEM. *JS
THE DASHBOARD BEGAN CRACKING ALL AROUND THE GLOVE BOX. THE CAR HAS BEEN GARAGE KEPT AND SHOULD NOT BE CRACKING DUE TO HEAT. I RESEARCHED THE PROBLEM ON THE WEB AND FOUND THIS TO BE A COMMON ISSUE WITH THE LEXUS DASHBOARDS. I WENT TO BOTH THE DEALER AND LEXUS CORPORATE OFFICE FOR ASSISTANCE AND THE REFUSED ANY HELP. THE OFFERED TO REPALCE IT FOR $2,500. *JS
THE DASHBOARD ON THIS VEHICLE STARTED TO CRACK IN MULTIPLE SPOTS BEFORE OUR EYES. THE DASHBOARD IS NOW AN EYESORE. THIS SHOULD NOT HAVE HAPPENED TO A LEXUS AND SHOULD BE REPLACED BY THE DEALER AT NO COST TO ME. READING ALL THE INTERNET INFORMATION ON THIS, LEXUS IS WELL AWARE OF THIS PROBLEM AND REFUSES TO MAKE GOOD ON SHABBY WORKMANSHIP AND PARTS TO KEEP CUSTOMERS HAPPY. *TR
THE COVERING ON MY PASSENGER AIR BAG IS FLAKING OFF AND DASHBOARD CRACKING CAUSING CONCERN OF PREMATURE DEPLOYMENT. *TR
I PARKED MY CAR IN A PARKING SPOT TO DO SOME ERRANDS AND, BEFORE I COULD PUT THE CAR IN PARK AND TURN THE CAR OFF, THE CAR SHOT FORWARD AND WENT THROUGH SOME SHRUBS, ACROSS A WALKWAY, AND FINALLY RAN STRAIGHT INTO A BRICK WALL OF ONE OF THE STORES I WAS GOING TO. SEVERAL BRICKS FELL OFF THE BUILDING AND , NEEDLESS TO SAY, I WAS AS SHAKEN UP AS THE BUILDING. SINCE THERE IS A WIDE WALKWAY BETWEEN THE SHRUBS AND THE BUILDING, IF ANYONE HAD BEEN GOING TO OR FROM THE STORE, THAT PERSON OR PERSONS WOULD,IN ALL LIKELIHOOD, HAVE BEEN KILLED. THERE WERE SEVERAL WITNESSES WHO SAW MY CAR PULL INTO THE SPACE, COME TO A STOP, AND THEN FLY ACROSS THE SHRUBS, SIDEWALK AND INTO THE BUILDING. MY FOOT NEVER TOUCHED THE ACCELERATOR AT THE TIME OF THE INCIDENT AND, ACCORDING TO THE COMPANY THAT REPAIRED THE CAR, THERE WAS NO NEED TO ADJUST/REPLACE THE FLOORMAT OR THE ACCELERATOR OR THE BRAKES. *TR
LEXUS RX350 AUTO-ACCELERATION. WHILE PULLING INTO A PARKING SPOT (AT A SLOW SPEED) IN A PARKING STRUCTURE, THE ENGINE, WITHOUT PRESSURE ON THE GAS PEDAL, SUDDENLY REVED UP TO HIGH SPEED AND ACCELERATED INTO THE WIRE RETAINING CABLED AND WALL OF THE STRUCTURE. THE DISTANCED TRAVELED WAS LESS THAN 10 FEET BEFORE THE CAR WAS STOPPED BY THE RETAINING CABLES AND THE WALL. THE FRONT END OF THE CAR AND THE STRUCTURE WERE DAMAGED. THE IMPACT WAS SEVERE ENOUGH TO BREAK 5 OF THE 7 CABLES. THE AIRBAGS DID NOT DEPLOY. *TR
2007 LEXUS RX350. LTR REGARDING A DEFECT HE HAS IN HIS CAR THAT HE BELIEVES CAME FROM THE FACTORY; HE BELIEVES THE CAR IS NOT SAFE TO DRIVE. *NJ THE CONSUMER STATED THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING, THERE WERE LARGE GAPS AT THE RIGHT SIDE BODY SEAMS, FRONT FENDER HEADLIGHT AND RIGHT SIDE DOOR AREA. THE LEFT HINGE ON THE HOOD WAS OFF. THE AIR BAG LIGHT ILLUMINATED*JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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