2024 Lincoln Nautilus

The contact owns a 2024 Lincoln Nautilus. The contact stated that after an OTA software update, the panoramic screen display and instrument cluster failed to operate as intended. The contact stated that the screen intermittently went black, rendering the reaview camera image, speedometer, or navigation screen inoperable. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The failure mileage was 40,000.

NHTSA ID

11764310

Incident

Aug 30, 2026

Mileage

40,000 mi

I own a 2024 Lincoln Nautilis on August 28 2026. I started the vehicle in the rear windshield glass suddenly shattered/exploded there had been no collision accident vandalism or known impact to the vehicle that I am aware of the vehicle was not involved in an accident immediately before the glass failed. The glass failure occurred unexpectedly. When I started the vehicle. I contacted my local Lincoln dealership and reported what happened. The dealership told me that they had heard of this issue and directed me to contact Lincoln‘s 800 number customer service I contacted that number, but I have not been able to obtain a satisfactory response or determination as to whether this could be a #Warranty or safety defect I have filed an insurance claim because the vehicle needs to be repaired, but I am concerned that the insurance claim is being treated as the reason Lincoln will not investigate whether the glass failure itself may have been a defect. I am reporting this to NHTSA because I am concerned that the rear window on relatively new 2024 vehicle could spontaneously shatter without an apparent impact. I would like an NHTSA to document this incident as and determine whether there were similar complaints involving a 2024 Lincoln nautilus and whether this may represent a safety related defect I can provide photographs, repair information, insurance information dealership information, and any other documentation requested

NHTSA ID

11760446

Incident

Aug 28, 2026

On August 4 2026, I drove my 2024 Lincoln Nautilus home for lunch. Upon leaving my house to head back to my office, and without realizing it, I left the vehicle's key fob inside my house, approximately 30 feet from where the vehicle was parked. I was able to gain entrance to my locked vehicle and I was able to start my vehicle and drive all the way back to my office. It was not until I turned my car off, closed the door and searched my pocket for my key fob to lock the vehicle that I realized I had left the key fob at my house (approximately 3 miles from my office). I was still able to re-start my vehicle and drove back home to retrieve my key. Despite the key fob being absent from the vehicle's vicinity, the vehicle was able to be accessed (while locked), was able to be started, and the vehicle ran normally, with no warning indicating the key fob was not detected. I am concerned this defect could allow unauthorized vehicle operation, theft, or an inability for the vehicle to properly disable itself when the intended operator's key is not present.

NHTSA ID

11754787

Incident

Aug 4, 2026

The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper. Additionally, the contact stated that the gear shifter failed to shift to drive or reverse while attempting to drive into a driveway. The vehicle was turned off and restarted five times before it operated as intended. On another occasion, the Forward Collision Avoidance warning lights started flashing erroneously. The contact stated that shortly after purchasing the vehicle, the vehicle lost motive power, with an abnormal sound coming from the vehicle before the vehicle shut off. The radio occasionally activated, and the lights would turn on while the vehicle was turned off and unoccupied. The contact also stated that the front windshield and the rear glass had developed large cracks without impact, and that the panoramic sunroof often opened independently while driving at highway speeds. The vehicle was inspected by a dealer and was deemed to be in good operating condition. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 15,596.

NHTSA ID

11733300

Incident

Apr 23, 2026

Mileage

15,596 mi

The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the APIM recall repair successfully. The contact stated that the vehicle remained with the dealer for approximately 7 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that the dealer was making every effort to resolve the issue. The contact had not experienced a failure.

NHTSA ID

11731869

Incident

Apr 17, 2026

The contact's husband owns a 2024 Lincoln Nautilus. The contact stated that the windshield had cracked on four occasions between February 2025 and April 2026 and was replaced three times. The contact stated that the windshield started cracking from the bottom without impact, and the crack expanded, requiring the windshield to be replaced. The contact stated that the windshield cracked on one occasion after a bug struck the windshield. The windshield was replaced three times by Safelite Auto and Glass; however, the failure recurred. The dealer was notified of the failure and provided a refund for one of the repairs. The manufacturer was notified of the failure and informed the contact that the failure was an unknown issue. The failure mileage was unknown.

NHTSA ID

11730767

Incident

Feb 13, 2025

Ongoing Electrical Failures (2024 Lincoln Nautilus) This vehicle has experienced repeated and unresolved electrical system failures despite being brought in for service at least seven times. The issues remain ongoing and impact both safety and reliability: 1. Rear driver-side window defect – window reverses and will not remain closed, creating a safety and security concern. Multiple repair attempts have failed to resolve the issue. 2. False reverse braking alerts – system triggers warnings (“Reverse Brake Assist not available”) and audible alarms when no obstacles are present, creating a potential safety hazard. 3. Intermittent display failure – panoramic display screen goes black while driving, reducing driver awareness and functionality. 4. Rear hatch malfunction – requires repeated attempts to open; previously attributed to battery drain, but not permanently resolved. 5. Lighting system failure – exterior and interior approach lighting no longer activates with key fobs, indicating continued electrical system malfunction. 6. Forward Collision Warning – alarms go off when no oncoming vehicles are present. 7. Lane Departure Warning – goes into action when not leaving lanes causing vehicle to correct itself. Despite numerous repair attempts, these defects persist, indicating a systemic electrical issue. In my opinion, this raises serious concerns regarding vehicle safety, reliability, and manufacturer accountability. A permanent resolution has not been provided by Lincoln customer client care and denied Lincoln buy back.

NHTSA ID

11729214

Incident

Aug 19, 2024

The door jam and hatchback seals are letting dust and emission fumes inside the vehicle. When driving down a dirt road the seats are covered with dust. The dealership says that the seals are properly installed they said to the cabin fan on high to pressurize the vehicle which has not helped. When sitting stopped in traffic you can smell the exhaust fumes. This has been an ongoing issue since the date of purchase and the dealership has admitted that other Nautilus vehicles are doing the same. I wanted to add more door seals but was told that would void my warranty.

NHTSA ID

11724356

Incident

Sep 18, 2024

Some 2025-2026 Maverick vehicles built on or before 05-Dec-2025 and 2024-2026 Nautilus vehicles built on or before 04-Sep-2025 may exhibit limited power and display "Stop Safely Now" or "Service Vehicle Soon" stored in the message center after start up with diagnostic trouble codes (DTC) P0A5D, P0A60, P0A63, P0A6F, P0A72, P0A75, and/or P0E52 stored in the inverter system controller (SOBDMC). The Ford Diagnostic and Repair System (FDRS) may refer to this module as the "Secondary On-Board Control Module C". If the vehicle exhibits these conditions, replace the inverter system controller. Refer to Workshop Manual, Section 307-01B. For claiming, use causal part 7B012 and labor operations 12651D and 12651D56. NOTE: This article does not remove any RVC, Prior Approval or Warranty and Policy requirements for component replacement.

Some 2025-2026 Aviator/Explorer/Expedition/F-150/Mustang Mach-E/Nautilus/Navigator vehicles may exhibit the hands-free BlueCruise feature intermittently/consistently unavailable when BlueCruise is active and when traveling in a "Blue Zone". Speed sign recognition may also be inaccurate. If there are no active relevant diagnostic trouble codes (DTC) present and the issue persists after multiple key cycles and if the BlueCruise System Health Check passes, download and run the "TCU - Reset Telematics Control Unit (TCU) Module" application using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition is resolved, inform customers that this may be a temporary fix and engineering is currently working on a solution expected in Q4 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal 14G229 and labor operations 12651D and 12651D4. If the condition persists after a test drive, refer to Workshop Manual (WSM), Section 419-03B for normal

Some of the following vehicles: * 2023-2025 F-Super Duty built on or before 02-Feb-2025 * 2024-2026 Ranger/Bronco/Mustang * 2024-2025 F-150 built on or before 15-Jul-2025 * 2024-2025 Nautilus built on or before 16-Feb-2025 * 2025 Explorer/Aviator built on or before 01-Feb-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC). - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, start the vehicle using both key fobs. If the no crank/no start condition with "No Key Detected" concern is present, reprogram both key fobs and retest. If the no crank/no start condition with "No Key Detected" is still present, replace the body control module (BCM). Refer to Workshop Manual (WSM), Section 419-10. For claiming, use causal part 15604 and labor operation MT55118SSM up to 1.8 hours.

Some 2024-2026 Nautilus vehicles may exhibit an inoperative segment or individual light emitting diode (LED) in the rear mounted deck lid lamp assembly (part of the rear lamp assembly). To correct this condition, replacement of the finished assembly (13A565) is not required. To repair, replace the rear mounted deck lid lamp sub-assembly (13434) and transfer components from the original rear liftgate lamp. Refer to Workshop Manual (WSM), Section 417-01 > Removal and Installation > Rear Lamp Assembly and perform Steps 9-11.

Some 2024 Nautilus vehicles built on or before 23-Jan-2024 may exhibit a condition where the rear door power windows are locked when the child lock is off, and the rear door power windows are unlocked when the child lock is on. This may be due to the software in the body control module (BCM). To correct this condition, download and run the "BCM - Body Control Module (BCM) Software Update" application using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 15604 and labor operations 12651D and BCM.

26S51 Recall remedy: -Accessory Protocol Interface Module update to mitigate the loss of the pedestrian warning sound