2007 Mazda CX-9

In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazda's recall will replace the defect lower control arms with the redesigned parts.ODI's analysis of information collected during PE15-022 identified a total of 62 ball joint separation incidents, including 34 identified in ODI complaints and 31 identified in Mazda complaints and field reports (3 of the Mazda records involve vehicles/incidents that were also reported to ODI).When Mazda's design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the ODI and 6 of the additional Mazda separation complaints identified in ODI's analysis were reported prior to January 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the ODI complaints and 16 of the additional Mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after ODI opened PE15-022 on June 9, 2015.There has been one crash reported to ODI related to the alleged defect (VOQ 10746510). This investigation is closed based on Mazda's recall.The 34 VOQs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535

Well I was backing up from a parking spot when put out of the blue my vehicle wouldn't move . The drive side wheel is not working and these little around thing where on the ground . Before that happen the driver side tire would become lose to where it would fall off.

NHTSA ID

11668405

Incident

Jun 12, 2025

Coolant was leaking into my engine where the oil goes and I was unaware. The vehicle stalled in me while driving because of this. Even after figuring out what the issue was and trying to have it fix it became inoperable.

NHTSA ID

11523199

Incident

Oct 4, 2021

TL* THE CONTACT OWNS A 2007 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V457000 (AIR BAGS) AND 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ATTEMPTED TO SCHEDULE A RECALL REPAIR APPOINTMENT HOWEVER, THERE WAS NO AUTHORIZED DEALER NEARBY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11385488

Incident

Aug 1, 2017

THERE IS A SYSTEMIC EVAP SYSTEM ISSUE WHERE THERE IS A LEAK THAT EITHER SHOWS THAT THE GAS CAP IS OFF OR THE CHECK ENGINE CODE FOR LARGE EVAP LEAK. MESSAGE BOARD TRAFFIC SHOWS THIS AS A PROBLEM ACROSS MULTIPLE YEAR MODELS AND MAKES IN THE MAZDA CX LINE, ESPECIALLY THE CX-9. EVERYONE, INCLUDING MYSELF, REPORTS THE SAME ISSUE: LIGHT COMES ON, AND THEN REPLACE GAS CAP. LIGHT COMES BACK ON AND THEN IT IS MULTIPLE TRIPS TO THE DEALER FOR THEM TO FIND WHERE THE EVAP LEAK IS.

NHTSA ID

11376975

Incident

Nov 2, 2020

Mileage

90,000 mi

I TOOK THE CAR TO PEP BOYS AND THEY TOLD ME TO CALL BECAUSE MY WHOLE GAS TANK IS BAD AND IT SHOULD HAVE A RECALL ON IT .AND ALSO FORD SAID THE SAME....SO MY TRUCK HAVE A MAJOR GAS LEAK AND A RUSTED OUT GAS SYSTEM.

NHTSA ID

11321032

Incident

Mar 11, 2020

TODA MI FAMILIA IVAMOS EN EL FREE WAY DE VISITA A UNA CIUDAD QUE SE ENCUNTRA A UNA HORA DE DONDE NOSOTROS RADICAMOS CUANDO DE REEPENTE EMPESO A TEMBLARSE EL MOTOR LO LLEVE CON MI MECNICO ME LO REVISO COMPLETO Y ME DIJO QUE LOS BRAZOS DELANTEROS ESTABAN DAADOS AL POCO TIEMPO LE PRENDI LA LUZ DEL AIR BAGL

NHTSA ID

11281922

Incident

Jun 6, 2017

TL* THE CONTACT OWNS A 2007 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 20 MPH, A SNAP NOISE WAS HEARD FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO DRIVE INTO A PARKING LOT AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS RECALLED AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) APPROXIMATELY TWO YEARS AGO, BUT THE FAILURE RECURRED. THE CONTACT CALLED THE SAME DEALER (OAK LAWN MAZDA, 708-233-7700, LOCATED AT 6750 W 95TH ST, OAK LAWN, IL 60453) AND WAS INFORMED THAT THE WARRANTY EXPIRED; THEREFORE, THE FAILURE WOULD NOT BE COVERED BY THE RECALL AGAIN. THE CONTACT CALLED THE MANUFACTURER, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.

NHTSA ID

11220603

Incident

Jun 15, 2019

I WAS DRIVING HOME ON A BUSY INTERSTATE WHEN MY CAR STARTED SHAKING AND LOSING POWER. THEY CAR LOST ALL POWER AND I COULDN'T TURN THE STEERING WHEEL TO GET OUT OF THE WAY OF OTHER DRIVERS. I WAS ALMOST HIT MORE THAN ONCE BY OTHER CARS. AFTER HAVING THE VEHICLE TOWED AND A LICENSED MECHANIC LOOK AT IT, I WAS TOLD THE WATER PUMP FAILED AND LEAKED WATER AND COOLANT INTO MY ENGINE WHICH COMPLETELY DISABLED MY ENGINE.

NHTSA ID

11204124

Incident

Apr 3, 2019

Mileage

200,000 mi

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

When replacing the SiriusXM satellite radio unit, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.