2011 Mazda MX-5

TOOK POSSESSION OF NEW CAR 3/31/2001. DROVE IT THAT NIGHT AND SUCCEEDING NIGHTS ON THE TWO LANE ROAD AROUND THE AREA WHERE I LIVE. I ENCOUNTERED NUMEROUS INCIDENTS WHERE THE ONCOMING AUTO WOULD FLASH THEIR BRIGHT LIGHTS AT ME, BUT MY LIGHTS WERE ALREADY IN THE DIM MODE. I CAME TO FIND OUT THAT THERE IS NO WAY TO ADJUST THE HEADLIGHT BEAM LOWER. I CONTACTED MAZDA USA THREE TIMES WITH NO RESPONSE TO THE PROBLEM. I TOOK THE CAT TO THE DEALER WHERE I TOLD THEM THAT THERE IS NOTHING THEY CAN DO. THE LIGHT BEAM IS SET AT THE FACTORY. ON A SUBSEQUENT TRIP TO CARLSBAD, NM WE DECIDED TO TAKE A COUNT OF THE NUMBER OF ONCOMING CARS PASSING US, AND THE NUMBER OF TIMES THEY FLASHED THEIR BRIGHT AT US (OUR LIGHTS WERE ON DIM). WE MET A TOTAL OF 1,232 VEHICLE. OF THOSE, 471 FLASHED THEIR HIGH BEAMS AT US; THAT'S 38&. I KEEP BEING TOLD BY THE DEALER THAT MY LIGHTS ARE SUPPOSED TO BE BRIGHT. I AGREE, BUT THE SHOULD NOT BLIND THE DRIVER IN THE ONCOMING VEHICLE. I HAVE TO APPLY TAPE OVER THE DRIVER SIDE HEADLIGHT TO "FIX" THE PROBLEM AND NOW I GET ZERO BRIGHT BEAM FLASHES FROM ONCOMING CARS. OTHER AUTO MANUFACTURERS OFFER THE SAME TYPE OF LIGHTING FOR THEIR PRODUCE, BUT THEY ALSO INSTALL A DIAL THAT IS USED TO ADJUST THE LIGHT BEAMS UP AND DOWN. THIS CAR DOES NOT HAVE SUCH A DEVICE. AFFIXING AN UGLY PIECE OF TAPE TO MY CAT IS NOT WHAT I EXPECTED WHEN I PAID $ 34,000 FOR THIS AUTOMOBILE , AND I CANNOT GET ANYONE WHO IS WILLING TO HELP ME FIND A REASONABLE SOLUTION TO THE PROBLEM AND HONOR THE 3-YEAR WARRANTY FOR THIS VEHICLE. THE SITUATION CAN BE VERY DANGEROUS, AND IT TENDS TOWARD INVITING A HEAD-ON-COLLISION; A HORRIBLE TRAGEDY THAT IS JUST WAITING TO HAPPEN. IT IS EITHER TAPE, OR I AM LIMITED TO NO DRIVING THIS CAR AT NIGHT, BOTH ARE WHICH NOT ACCEPTABLE. ALL THEY HAVE TO DO IS ASK THEMSELVES, "WOULD I WANT TO BE DRIVING THIS CAR AT NIGHT LIKE IT IS? UPDATED 07/28/11*BF

NHTSA ID

10415919

Incident

Mar 31, 2011

Mileage

7 mi

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

When replacing the SiriusXM satellite radio unit, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with an active SAT radio.