2002 Mazda Protege Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Mazda Protege, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Seat belts2015.4%
- Transmission1511.5%
- Electrical129.2%
- Brakes118.5%
- Tires & wheels107.7%
- Body & structure96.9%
- Airbags96.9%
- Engine86.2%
- Fuel system75.4%
- Driver assistance64.6%
- Other / unspecified53.8%
- Visibility43.1%
- Steering32.3%
- Suspension32.3%
- Interior & seats32.3%
- Powertrain (other)21.5%
- Heating & air conditioning21.5%
- Exterior lighting10.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
I'VE OWNED MY 2002 MAZDA PROTEGE5 FOR 7 YEARS NOW. IT'S ALWAYS HAD A VIBRATION WHILE BRAKING. EVEN AFTER HAVING OUT BRAND NEW BRAKES, ROTORS AND CALIPERS. I'M VERY ANAL ON HOW MY CAR LOOKS AND DRIVES. IF I FEEL SOMETHING OUT OF THE ORDINARY, I KNOW SOMETHING IS OFF. THIS HAS HAPPENED EVER SINCE I'VE HAD THE CAR. IT DOES CAUSE ME TO DRIVE MORE CAUTIOUSLY ESPECIALLY IN THE BACK ROADS ALONG WITH WET PAVEMENT. THE STEERING WHEEL SHAKES WHILE BRAKING AS WELL. AS FOR THE BODY OF THE CAR, THE PAINT IS FAIDING FAST. IT'S YELLOW, AND I HAND POLISH AND WAX IT ONCE BEFORE SPRING, SUMMER, AND WINTER. I USE MAGUIRES WAX AND POLISH EVERY TIME. AND IT'S ALSO GOT A RUST SPOT ALONG THE BACK LEFT WHEEL LIP. I AM THE SECOND OWNER OF THE VEHICLE. AND WHEN I TOOK IT TO THE DEALERSHIP TO BE REPAINTED AFTER I PLAYED FOR THE CAR. IT WAS MAGICALLY ONLY 24 HOURS FROM THE WARRANTY COVERING IT. OTHER THAN THAT, IT'S BEEN A GREAT CAR. I WOULD PURCHASE ANOTHER IF I CAN FIND ONE. SOMETHING NEEDS TO BE DONE ABOUT BOTH OF THESE CONCERNS. PLEASE FIX AND I WOULD DRIVE THIS CAR UNTIL IT HITS 1 MILLION MILES. AS LONG AS YOU KEEP MAINTENANCE UP ON IT, IT LAST FOREVER.
DRIVERS SIDE SEAT BELT LATCH BROKE IN THE LATCHED POSITION. NECESSITATED TAKING THE LATCH APART TO RELEASE THE BELT.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
2002 MAZDA PROTEGE5 WAS BEING DRIVEN AT SPEED NO GREATER THAN 40 MPH AND THE AUTOMATIC TRANSMISSION WOULD NOT SHIFT PAST 3RD GEAR. HAD CAR TOWED TO LOCAL DEALERSHIP WHERE I WAS INFORMED THE TRANSMISSION FAILED AND WOULD HAVE TO BE REPLACED. THE CAR ONLY HAS 72,200 MILES ON IT. IN NOVEMBER 2006 THE ENGINE COIL FOR CYLINDERS 2 AND 3 HAD AN INTERNAL FAILURE WHICH FLOODED THE SPARK PLUGS AND MADE THE CAR INOPERABLE AT THAT TIME AS WELL. I AM CURRENTLY WAITING TO SEE IF EXTENDED WARRANTY WILL COVER WHAT I AM SURE WILL BE A REBUILT TRANSMISSION WHICH IF THE SAME KIND AS ALREADY IN THE VEHICLE WILL MOST LIKELY FAIL AGAIN. *TR
TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE. WHILE PERFORMING AN EMISSIONS INSPECTION, THE DEALER NOTICED A LEAK CAUSED BY A FAULTY TRANSMISSION SEAL AND STATED THAT IT WAS A DEFECT. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
RECENTLY PURCHASED A 2002 MAZDA PROTEGE5. WITHOUT WARNING, IT WOULDN'T START. THE LOW BEAM HEADLIGHT BURNED OUT. THE HEAT, STEREO, HEADLIGHTS & POWER WINDOWS ALL WORKED. THE CAR HAD NO POWER AND DIDN'T EVEN TURN OVER. ABOUT 15 MINS LATER, IT STARTED FINE AND NEVER HAD A PROBLEM AGAIN UNTIL A FEW DAYS AGO (APPROX A MONTH IN BETWEEN INCIDENTS). SAME THING ALL OVER AGAIN, BUT THIS TIME THE CAR REFUSES TO START. WHAT CAN I DO? WHAT INFO SHOULD I BE AWARE OF? I DISCOVERED ONLINE THAT THIS IS AN EXTREMELY COMMON PROBLEM. *TR
THE CAR BEGAN TO SHUTTER AND DROPPED FROM 50 TO 25 IN SECONDS. THE CHECK ENGINE LIGHT (CIL) STARTING FLASHING AND THE CAR BEGAN TO STUTTER LIKE IT WAS GOING TO DIE, I PULLED TO THE SIDE OF THE ROAD AND THE CAR DIED. STARTED CAR AGAIN THE CIL CONTINUED TO FLASH, IT ONLY WOULD ACCELERATE TO 25 MILES AN HOURS EVEN WITH MY FOOT ALL THE WAY DOWN ON THE GAS. I TOOK IT TO THE A MECHANIC AND THE CODES WERE P0421, 171, 300. THE MECHANIC DID EVERYTHING FROM ENGINE FLUSH, SPARK PLUGS, OIL, AIR FILTERS AND INSTALLED A NEW CATALYTIC CONVERTER BUT THE PROBLEM PERSISTS. ITS NOW A YEAR LATER AND THE CAR IS DOING THE EXACT SAME THING. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I'VE OWNED MY 2002 MAZDA PROTEGE5 FOR 7 YEARS NOW. IT'S ALWAYS HAD A VIBRATION WHILE BRAKING. EVEN AFTER HAVING OUT BRAND NEW BRAKES, ROTORS AND CALIPERS. I'M VERY ANAL ON HOW MY CAR LOOKS AND DRIVES. IF I FEEL SOMETHING OUT OF THE ORDINARY, I KNOW SOMETHING IS OFF. THIS HAS HAPPENED EVER SINCE I'VE HAD THE CAR. IT DOES CAUSE ME TO DRIVE MORE CAUTIOUSLY ESPECIALLY IN THE BACK ROADS ALONG WITH WET PAVEMENT. THE STEERING WHEEL SHAKES WHILE BRAKING AS WELL. AS FOR THE BODY OF THE CAR, THE PAINT IS FAIDING FAST. IT'S YELLOW, AND I HAND POLISH AND WAX IT ONCE BEFORE SPRING, SUMMER, AND WINTER. I USE MAGUIRES WAX AND POLISH EVERY TIME. AND IT'S ALSO GOT A RUST SPOT ALONG THE BACK LEFT WHEEL LIP. I AM THE SECOND OWNER OF THE VEHICLE. AND WHEN I TOOK IT TO THE DEALERSHIP TO BE REPAINTED AFTER I PLAYED FOR THE CAR. IT WAS MAGICALLY ONLY 24 HOURS FROM THE WARRANTY COVERING IT. OTHER THAN THAT, IT'S BEEN A GREAT CAR. I WOULD PURCHASE ANOTHER IF I CAN FIND ONE. SOMETHING NEEDS TO BE DONE ABOUT BOTH OF THESE CONCERNS. PLEASE FIX AND I WOULD DRIVE THIS CAR UNTIL IT HITS 1 MILLION MILES. AS LONG AS YOU KEEP MAINTENANCE UP ON IT, IT LAST FOREVER.
TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN ACCELERATED UP A HILL AND SUDDENLY STOPPED. THE CONTACT HAD THE VEHICLE TOWED TO A TOW YARD. LATER, THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME WAS BENT AND THE FUEL AND BRAKE LINES WERE DESTROYED. THE VEHICLE WAS UNABLE TO BE REPAIRED AND WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 11/09/15*LJ
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
BULGES ON SIDEWALLS OF BOTH PASSENGER TIRES. TIRES ARE 6 MONTHS OLD AND ONLY HAVE APPROXIMATELY 3,000 MILES.
TIRE: FIREHAWK GT BL 205/50R16 87V 50K MILE TIRE. TREAD SEPARATION WITH ONLY 13,582 MILES ON THE TIRE. THE VEHICLE WAS PARKED WHEN THE TIRE WAS OBSERVED TO BE FLAT. ATTEMPTS TO INFLATE FAILED. REMOVED TIRE AND NOTICED TWO PLACES ON THE INWARD SIDE WHERE TREAD WAS SEPARATING - ONE SPOT WAS JUST OVER AN INCH AND THE OTHER WAS JUST UNDER AN INCH. FULL SET (4) ORIGINALLY PURCHASED AT FIRESTONE COMPLETE AUTO CARE STORE, WHICH IS WHERE THE FAILED TIRE WAS TAKEN THE FOLLOWING MORNING. TIRE HAS SINCE BEEN DISCONTINUED AND WAS REPLACED BY A FALKEN ZIEX 912 BL 205/50R16 87V 40K MILE TIRE. HAD OTHER TIRES INSPECTED FOR SAME ISSUES THE NEXT DAY - SERVICE REPRESENTATIVE STATES THE OTHER THREE TIRES DO NOT SHOW ANY SIGNS OF THE PROBLEM. BASED ON TREAD DEPTH, WARRANTY COVERED CLOSE TO 90% OF REPLACEMENT TIRE. IN THE TWO WEEKS SINCE, THE REPLACEMENT TIRE APPEARS TO BE FINE - NO OBSERVABLE MIS-MATCH ISSUES. *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
I'VE OWNED MY 2002 MAZDA PROTEGE5 FOR 7 YEARS NOW. IT'S ALWAYS HAD A VIBRATION WHILE BRAKING. EVEN AFTER HAVING OUT BRAND NEW BRAKES, ROTORS AND CALIPERS. I'M VERY ANAL ON HOW MY CAR LOOKS AND DRIVES. IF I FEEL SOMETHING OUT OF THE ORDINARY, I KNOW SOMETHING IS OFF. THIS HAS HAPPENED EVER SINCE I'VE HAD THE CAR. IT DOES CAUSE ME TO DRIVE MORE CAUTIOUSLY ESPECIALLY IN THE BACK ROADS ALONG WITH WET PAVEMENT. THE STEERING WHEEL SHAKES WHILE BRAKING AS WELL. AS FOR THE BODY OF THE CAR, THE PAINT IS FAIDING FAST. IT'S YELLOW, AND I HAND POLISH AND WAX IT ONCE BEFORE SPRING, SUMMER, AND WINTER. I USE MAGUIRES WAX AND POLISH EVERY TIME. AND IT'S ALSO GOT A RUST SPOT ALONG THE BACK LEFT WHEEL LIP. I AM THE SECOND OWNER OF THE VEHICLE. AND WHEN I TOOK IT TO THE DEALERSHIP TO BE REPAINTED AFTER I PLAYED FOR THE CAR. IT WAS MAGICALLY ONLY 24 HOURS FROM THE WARRANTY COVERING IT. OTHER THAN THAT, IT'S BEEN A GREAT CAR. I WOULD PURCHASE ANOTHER IF I CAN FIND ONE. SOMETHING NEEDS TO BE DONE ABOUT BOTH OF THESE CONCERNS. PLEASE FIX AND I WOULD DRIVE THIS CAR UNTIL IT HITS 1 MILLION MILES. AS LONG AS YOU KEEP MAINTENANCE UP ON IT, IT LAST FOREVER.
UNDERNEATH THE CAR IS NOTHING BUT RUST. IT IS AFFECTING THE UNDERCARRIAGE, THE BALL JOINTS, THE CONTROL ARM, AND THE CAR'S FRAME ITSELF. I HAVE REPLACED BOTH BALL JOINTS BOTH CONTROL ARM SHOCK AND THE CAR IS STILL HARD TO STEER
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
MYSELF, THE DRIVER, REAR-ENDED ANOTHER DRIVER AT A SPEED OF 35-40MPH. THE DRIVER SLAMMED ON HIS BRAKES AND I HAD NO TIME TO REACT. THE RESULT IS A TOTALED FRONT END W/ $4000+ OF REPAIRS. THE SEAT BELT DID NOT RESTRAIN ME AND THE AIRBAG DID NOT DEPLOY. THE CAR WILL BE TOTALED AND I SUFFERED EXTENSIVE BRUISING BECAUSE OF THIS FAILURE. *TR
(1) BLINKING AIRBAG INDICATOR LIGHT OF MAZDA PROTEGE 5 - 2002 (2) DIAGNOSTIC TEST PERFORMED ($116.) TOLD OF FAULTY PASSENGER SEAT SIDE AIRBAG (3) DEALERSHIP DISCONNECTED SEAT, TOLD ENTIRE SEAT MUST BE REPLACED AT THE COST OF AN EST.$800 *TR
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT THE ENGINE FAILED TO START ACCOMPANIED BY AN ABNORMAL KNOCKING FROM THE ENGINE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED MORE OFTEN WHEN THE ENGINE WAS COLD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 880. UPDATED 05/28/14*LJ THE CONSUMER STATED MODEL YEAR 2003 VEHICLES HAVE BEEN REPAIRED FOR THE SAME FAILURE BY THE MANUFACTURER. BUT THE MANUFACTURER REFUSES TO REPAIR MODEL YEARS 2001-2002. THE CONSUMER STATED THIS CONDITION DOES NOT KEEP THE ENGINE FROM STARTING. IT CAN AND HAS CAUSED CATASTROPHIC ENGINE FAILURE, WHICH SHUTS DOWN THE POWER STEERING AND BRAKES WHILE THE VEHICLE IS MOVING. UPDATED 05/29/2014 *JS
THE CAR BEGAN TO SHUTTER AND DROPPED FROM 50 TO 25 IN SECONDS. THE CHECK ENGINE LIGHT (CIL) STARTING FLASHING AND THE CAR BEGAN TO STUTTER LIKE IT WAS GOING TO DIE, I PULLED TO THE SIDE OF THE ROAD AND THE CAR DIED. STARTED CAR AGAIN THE CIL CONTINUED TO FLASH, IT ONLY WOULD ACCELERATE TO 25 MILES AN HOURS EVEN WITH MY FOOT ALL THE WAY DOWN ON THE GAS. I TOOK IT TO THE A MECHANIC AND THE CODES WERE P0421, 171, 300. THE MECHANIC DID EVERYTHING FROM ENGINE FLUSH, SPARK PLUGS, OIL, AIR FILTERS AND INSTALLED A NEW CATALYTIC CONVERTER BUT THE PROBLEM PERSISTS. ITS NOW A YEAR LATER AND THE CAR IS DOING THE EXACT SAME THING. *TR
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN ACCELERATED UP A HILL AND SUDDENLY STOPPED. THE CONTACT HAD THE VEHICLE TOWED TO A TOW YARD. LATER, THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME WAS BENT AND THE FUEL AND BRAKE LINES WERE DESTROYED. THE VEHICLE WAS UNABLE TO BE REPAIRED AND WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 11/09/15*LJ
THE CAR BEGAN TO SHUTTER AND DROPPED FROM 50 TO 25 IN SECONDS. THE CHECK ENGINE LIGHT (CIL) STARTING FLASHING AND THE CAR BEGAN TO STUTTER LIKE IT WAS GOING TO DIE, I PULLED TO THE SIDE OF THE ROAD AND THE CAR DIED. STARTED CAR AGAIN THE CIL CONTINUED TO FLASH, IT ONLY WOULD ACCELERATE TO 25 MILES AN HOURS EVEN WITH MY FOOT ALL THE WAY DOWN ON THE GAS. I TOOK IT TO THE A MECHANIC AND THE CODES WERE P0421, 171, 300. THE MECHANIC DID EVERYTHING FROM ENGINE FLUSH, SPARK PLUGS, OIL, AIR FILTERS AND INSTALLED A NEW CATALYTIC CONVERTER BUT THE PROBLEM PERSISTS. ITS NOW A YEAR LATER AND THE CAR IS DOING THE EXACT SAME THING. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN ACCELERATED UP A HILL AND SUDDENLY STOPPED. THE CONTACT HAD THE VEHICLE TOWED TO A TOW YARD. LATER, THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME WAS BENT AND THE FUEL AND BRAKE LINES WERE DESTROYED. THE VEHICLE WAS UNABLE TO BE REPAIRED AND WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 11/09/15*LJ
TL* THE CONTACT OWNS A 2002 MAZDA PROTG. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT ENGAGED THE BRAKE BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A POLE. SHE STATED THAT THE POLE STRUCK A BUILDING AND CAUSED MINOR DAMAGE TO THE BUILDING. THERE WERE NO INJURIES. A CLAIM WAS FILED WITH HER INSURANCE COMPANY. THE FRONT BUMPER OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,624 AND THE APPROXIMATE CURRENT MILEAGE WAS 64,000. UPDATED 2/22/11 *CN UPDATED 07/01/11
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
BULGES ON SIDEWALLS OF BOTH PASSENGER TIRES. TIRES ARE 6 MONTHS OLD AND ONLY HAVE APPROXIMATELY 3,000 MILES.
I WAS DRIVING ON 905 WEST, CLOSE TO THE 805 N EXIT, AND THE ROAD WAS BROKEN. THERE WAS A HOLE ON THE ROAD AND MY CAR'S TIRE EXPLOTED WHEN I DROVE BY IT. MY CAR'S ALIGNMENT IS LOST. I ALMOST HAD AN ACCIDENT BECAUSE OF IT. UNFORTUNATELY I DIDN'T HAVE A GOOD SPARE TIRE SO I HAD TO DRIVE TO MY HOUSE WITH THE EXPLOTED TIRE, AND SINCE IT HAPPENED AT 10PM I WILL HAVE TO MISS WORK TO FIX IT, AND BUY A NEW TIRE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DRIVING CAR IN POURING TROPICAL RAINSTORM AT ABOUT 40MPH IN HEAVY SOUTHBOUND THREE LANE TRAFFIC. WINDSHIELD WIPERS WERE RUNNING ON LOW. TURNED WIPERS TO HIGH, THEY RAN FOR ABOUT ONE MINUTE, THEN STOPPED IN THE MIDDLE OF THE WINDSHIELD. HAD TO IMMEDIATELY PULL INTO CENTER LANE U-TURN TURNAROUND AND SIT THERE WITH FLASHERS ON UNTIL RAIN SUBSIDED (THIS IN ITSELF IS DANGEROUS). WIPERS WOULD NOT RUN AT ALL AFTER THAT. THERE WERE 1 ADULT AND 3 CHILDREN IN THE CAR. RETURNED HOME. CHECKED FUSE AND IT WAS OK. VISUAL INSPECTION OF THE WINDSHIELD MOTOR REVEALED THAT THE GROUND WIRE HAD BROKEN OFF AT THE LOOP WHERE IT HELD IN PLACE BY THE WIPER MOTOR MOUNTING BOLT (WITH WASHERS). I SUSPECT THAT THE SHARP EDGES OF THE STEEL WASHERS HAD CUT THE BRASS GROUND WIRE LOOP OVER TIME. I ALSO SUSPECT THAT THIS LOOP HAS BEEN BROKEN FOR SEVERAL YEARS, AND THAT WHEN THE WIPERS ARE TURNED ON HIGH, THAT THE MOTOR VIBRATES IN THE RUBBER MOUNT BUSHING, AND THE BRASS GROUND LOOP SHANK JITTERS OFF OF THE LOOP (WHERE IT IS NORMALLY JUST LYING UPON DUE TO GRAVITY), THUS CAUSING THE MOTOR'S GOUND CIRCUIT TO OPEN, AND THE WIPERS TO FAIL. THE CAR HAS ABOUT 69,000 MILES ON IT. THE IS A 5 CENT PART THAT HAS PUT OUT FAMILY IN HARMS WAY TWICE NOW. IF THIS IS NOT JUST AN ISOLATED INCIDENT ON MY VEHICLE, I PREDICT THAT THERE WILL BE DEATHS AND INJURIES CAUSED WHEN DRIVERS CANNOT SEE WHERE THEY ARE DRIVING. *TR
DRIVING ON FL TURNPIKE AT NIGHT IN HEAVY RAIN, BUMPER TO BUMPER TRAFFIC, WIPERS WERE ON HIGH, SWITCHED THEM TO LOW (NOT INTERMITTENT) AND THE WIPERS STOPPED IN THE MIDDLE OF THE WINDSHIELD. TRYING TO MAKE IT TO THE RIGHT HAND LANE WITH MY HEAD OUT THE WINDOW SO I CAN SEE, AND THEY JUST CAME BACK ON AUTOMATICALLY. MADE IT HOME, KEEPING THEM ON LOW. THAT WAS 7/17/07. YESTERDAY (8/1/07) IN MEDIUM RAIN IN DAYLIGHT, WENT TO LOCAL STORE. AS A TEST, I PUT WIPERS ON LOW A MINUTE OR SO, THEN HIGH, THEN BACK TO LOW, THEN THEY STOPPED MID WINDOW AGAIN (ALL THIS IN ABOUT 4 MINUTES). TURNING THEM OFF/ON WOULD NOT MAKE THEM COME ON AGAIN. I PUT THEM BACK ON LOW HOPING THEY WOULD COME BACK ON. TRAFFIC LIGHT CHANGED AND I HAD TO DRIVE ACROSS FOUR LANES TO STORE WITH NO WIPERS. WIPERS CAME BACK ON AUTOMATICALLY WHEN I PULLED UP TO THE STORE (MAYBE 3 MINUTES AFTER THE WIPERS POWERED OFF). THE CAR HAS ABOUT 60,050 MILES, ORIGINAL OWNER, NO ACCIDENTS OR OTHER MISHAPS. IT APPEARS THAT I CAN REPRODUCE THIS BEHAVIOR. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
2002 MAZDA POWER STEERING PUMP FAILURES. PUMP HAS BEEN REPLACED TWICE, NOW ON ITS 3RD UNIT.. CAR, A 2002 MAZDA PROTEGE5 HAS APPROX. 102,000 MILES ON IT. FIRST FAILURE WAS A COMPLETE FAILURE WITH LOSS OF STEERING WITH NO WARNING NOTICED. 2ND PUMP LEAK WAS DETERMINED BY MECHANIC CAUSING ERRATIC STEERING PROBLEMS. FIRST PUMP (ON CAR WHEN NEW) FAILED AT 87,000 MILES, 2ND OCCRRED SOME 10,000 MILES LATER. THE THIRD PUMP HAS ONLY 3K MILES AND NO WAY OF TELLING HOW LONG IT WILL LAST. MAZDA DENIES ALL RESPONSIBILITY. PUMPS HAS BEEN REPLACED 2X AND ON ITS THIRD PUMP ON THIS CAR. OLD PART NOT LIKELY AVAILABLE. MAZDA TOLD OWNER THEY HAVE HAD NO PROBLEMS (EVER?) WITH POWER STEERING PUMPS, A LIE. CHECK INTERNET FOR POWER STEERING PUMP FAILURES. CURRENTLY RECALLING 500,000 POWER STEERING PUMPS ON OTHER YEARS. BELIEVE THEY HAVE NOT ADMITTED THEIR COMPLETE PROBLEMS ON THESE UNITS TO THIS DATE. *TR
ON 2/7/2007 HAD A 15 MILE HIGHWAY RIDE, THEN PROCEEDED THREE CITY BLOCKS TO PARK AFTER EXITING THE HIGHWAY. PLACE THE STICK SHIFT IN REVERSE TO PARALLEL PARK HOWEVER NO POWER STEERING AVAILABLE. INEVITABLY HAD TO STRUGGLE WITH STEERING WHEEL TO FORCE THE CAR INTO A PARKED POSITION. UPON RETURNING TO THE CAR WITHIN ABOUT 10 MINS THE PROBLEM SEEMED TO SELF CORRECT. HOWEVER, THE RETURN 15 MILE HIGHWAY TRIP PROVED THAT THE PROBLEM WAS NOT RESOLVED WHEN A RIGHT TURN WAS MADE INTO A BUSINESS COMPLEX -- THE POWER STEERING FAILED. ACCORDING TO THE MECHANIC, A SEAL NEEDED TO BE REPLACED ON A PUMP. THAT SAME DAY AS THE INCIDENT, THE CAR WAS TAKEN TO THE MECHANIC WHO COULD NOT REPAIR IT THE SAME DAY BECAUSE THE PART WAS ON BACKORDER AT THE DEALERSHIP UNTIL 2/19/2007. THE MECHANIC STATED THAT WHEN A PART IS ON BACKORDER, IT TYPICALLY INDICATES THAT THERE IS A SYSTEMIC PROBLEM WITH THE PART. THIS IN ADDITION TO THE MECHANIC STATING THAT THIS IS NOT A TYPICAL PROBLEM THAT SHOULD BE FOUND ON A VEHICLE, ALONG WITH THE FACT THAT THE MILES ON MY VEHICLE ARE PRINCIPALLY FROM HIGHWAY TRAVEL (INDICATING LESS WEAR AND THE CAR) ARE THE KEY FACTORS THAT MADE ME CONSIDER RECOMMENDING THIS AS A POTENTIAL ISSUE. ADDITIONALLY, ALTHOUGH THERE IS HEAVY RUSH-HOUR TRAFFIC IN THE WASHINGTON DC AREA, I AM NOT OFTEN AFFECTED BY THIS WHICH ALSO REDUCED THE WEAR-AND-TEAR ON THE CAR. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
UNDERNEATH THE CAR IS NOTHING BUT RUST. IT IS AFFECTING THE UNDERCARRIAGE, THE BALL JOINTS, THE CONTROL ARM, AND THE CAR'S FRAME ITSELF. I HAVE REPLACED BOTH BALL JOINTS BOTH CONTROL ARM SHOCK AND THE CAR IS STILL HARD TO STEER
2002 MAZDA PROTEGE WAS INVOLVED IN A HEAD ON COLLISION AT 30 MPH YET THE AIR BAGS DID NOT DEPLOY.*MR THE CONSUMER SUSTAINED TWO SLIPPED DISK IN HER BACK. AFTER THE VEHICLE'S BODY DAMAGE WAS REPAIRED THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE AIR BAGS TESTED BUT THE DEALER REFUSED TO TEST THE AIR BAG. THE INDICATED THAT AS LONG AS THE AIR BAG LIGHT WASN'T ON THAT EVERYTHING WAS FINE. THE RADIO SWITCHES STATIONS ON IT'S OWN. THE SEAT BELT LIGHT DID NOT ILLUMINATE WHEN THE CAR WAS STARTED. THE TRANSMISSION FAILED 9/7/2004, 40561 MILES. THE VEHICLE ALIGNMENT WONT HOLD. THE BRAKES HAVE BEEN REPLACED THREE TIMES DUE TO NOISE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
1. NORMAL USE OF THE VEHICLE. 2. THE LEFT FRONT SEAT INSIDE DOOR HANDLE (DRIVER'S SIDE) BROKE OFF 1/28/09. ONLY WAY OUT IS TO CRAW OVER CENTER CONSOLE AND EXIT PASSENGER SIDE. 3. THE LEFT REAR SEAT INSIDE DOOR HANDLE BROKE OFF 8/22/09. CHILD HAD TO EXIT THE OPPOSITE SIDE OF THE CAR. 4. GOOGLE (NO QUOTES) "PROTEGE BROKE DOOR HANDLE" AND SEE OTHERS WITH THIS DEFECT. *TR
I WAS REAR-ENDED, I WAS A PASSENGER, A LOOSE LUG WRENCH CAME ,FROM THE TRUNK, THROUGH THE SEAT AND CRACKED ME IN THE RIBS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
PROBLEMS WITH TIRE EQUIPMENT ON THE 2002 MAZDA PROTEGE 5. *MR THERE WAS DIFFICULTY WITH PLACING SUITCASES OR BOXES INTO THE TRUNK OF THIS TYPE OF VEHICLE, THE CD PLAYER SKIPPED, THE TRANSMISSION DISPLAYED A LOUD CLUNK NOISE, THERE WAS A SPARE TIRE PROBLEM, THERE WAS A NAIL IN THE TIRE WHICH COULD NOT BE REPAIRED BECAUSE IT WAS LOCATED TOO CLOSE TO THE EDGE OF THE TIRE, 50% OF TREAD REMAINED, AND THERE WAS EVIDENCE THAT THE WHEEL NEEDED TO HAVE FIVE HOLES FOR BOLTS (SPARE WHEEL), AND THE BRAKES HAD 50% REMAINING. THE CONSUMER REQUESTED THAT A MEMORANDUM BE SENT TO ALL MAZDA DEALERS EXPLAINING THE PROBLEM, ENSURE THAT ONE OR TWO REPLACEMENT TIRES SHOULD BE STOCKED DUE TO THE EXTREME DIFFICULTIES IN LOCATING THE CORRECT INFORMATION OF THE TIRE AND WHEEL. *SC *JB
CONSUMER CONCERNED ABOUT THE NOISE THAT THE VEHICLES TRANSMISSION MADE. HE STATED THAT THE NOISE WAS SO LOUD THAT IT GAVE HIM AND ANYONE THAT RODE WITH HIM A HEADACHE. HE ALSO SAYS THAT THE DEALER DOES NOT KNOW HOW TO STOP THE NOISE. HE STATED HE WAS HAVING A PROBLEM WITH TRYING TO GET IT FIXED SINCE THERE WAS NO RECALL. *NLM THE CONSUMER STATED THAT THE NOISE IS MOSTLY NOTICEABLE AT THE SPEED OF 45 MPH AND HIGHER. THE MAZDA REPAIR INFORMATION STATED THAT THE WHINE NOISE IS A RESULT OF A RESONANCE THE IS GENERATED AT VARYING LEVELS BETWEEN THE PRIMARY AND SECONDARY GEARS AND DOES NOT AFFECT THE USE, SAFETY OR VALUE OF THE VEHICLE. SCC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
AIR CONDITIONING HAS BEEN GETTING LESS AND LESS COOL. TOOK VEHICLE TO DEALER AND THEY INDICATED THE EVAPORATOR WAS LEAKING AND PART WOULD COST 561.12 OUT OF WARRANTY. 2 MONTHS PRIOR THE CONDENSER WENT OUT AND REPLACED UNDER WARRANTY. *NM
CONSUMER STATES THAT HE WAS WONDERING WHY HE WAS GETTING SUCH POOR GAS MILEAGE. HE THEN TOOK HIS VEHICLE TO HIS PRIVATE MECHANIC SINCE HE LIVES ABOUT 65-70 FROM THE NEAREST MAZDA DEALER. HE THINKS THAT THIS IS A DEFECT, BECAUSE HE ALSO THINKS THAT IT IS BECAUSE OF SOME MIS-WIRING. AIR COMPRESSOR RUNS WHEN IT IS NOT TURNED ON. OVERDRIVE BUTTON IS INOPPERABLE.*TS *TC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
UNDERNEATH THE CAR IS NOTHING BUT RUST. IT IS AFFECTING THE UNDERCARRIAGE, THE BALL JOINTS, THE CONTROL ARM, AND THE CAR'S FRAME ITSELF. I HAVE REPLACED BOTH BALL JOINTS BOTH CONTROL ARM SHOCK AND THE CAR IS STILL HARD TO STEER
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .