Owner-reported complaints naming the transmission system, filed with NHTSA
Data refreshed
Transmission reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
15
Latest Feb 20, 2008
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
15%
of 98 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules. Every record below is an owner-reported complaint about the 2002 Mazda Protege submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 15 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming transmission
Shown in the owner’s own words, exactly as filed
Transmission
Filed Feb 20, 2008
2002 MAZDA PROTEGE5 WAS BEING DRIVEN AT SPEED NO GREATER THAN 40 MPH AND THE AUTOMATIC TRANSMISSION WOULD NOT SHIFT PAST 3RD GEAR. HAD CAR TOWED TO LOCAL DEALERSHIP WHERE I WAS INFORMED THE TRANSMISSION FAILED AND WOULD HAVE TO BE REPLACED. THE CAR ONLY HAS 72,200 MILES ON IT. IN NOVEMBER 2006 THE ENGINE COIL FOR CYLINDERS 2 AND 3 HAD AN INTERNAL FAILURE WHICH FLOODED THE SPARK PLUGS AND MADE THE CAR INOPERABLE AT THAT TIME AS WELL. I AM CURRENTLY WAITING TO SEE IF EXTENDED WARRANTY WILL COVER WHAT I AM SURE WILL BE A REBUILT TRANSMISSION WHICH IF THE SAME KIND AS ALREADY IN THE VEHICLE WILL MOST LIKELY FAIL AGAIN. *TR
NHTSA ID
10218641
Incident
Feb 19, 2008
Mileage
72,200 mi
Transmission
Filed Sep 6, 2007
TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE. WHILE PERFORMING AN EMISSIONS INSPECTION, THE DEALER NOTICED A LEAK CAUSED BY A FAULTY TRANSMISSION SEAL AND STATED THAT IT WAS A DEFECT. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
NHTSA ID
10202066
Incident
Sep 6, 2007
Mileage
77,000 mi
Transmission
Filed Jan 22, 2007
MY 2002 MAZDA PROTEGE HAS 61,000. THE TRANSMISSION HAS COMPLETELY GONE OUT ON IT. WHEN I CALLED THE DEALER TO INQUIRE IF THIS WAS 'NORMAL' BECAUSE I HAD ONLY ONCE BEFORE HAD TO REPLACE A TRANSMISSION AT 120,000 SHE SAID, "OH YEAH WE GET THEM ALL THE TIME. THEN WANTED TO CHARGE ME $4,500 TO FIX IT." I WENT INTO THE MAZDA DEALER TO TRY AND REPLACE THE SAID CAR AND I TOLD HIM ABOUT MY SITUATION AND HE ALSO SAID, "YEAH, 61,000 MILES, JUST AFTER THE WARRANTY EXPIRES, THEY TIMED THAT RIGHT." I CAN NOT BELIEVE THE TRANSMISSION HAS GONE OUT SO SOON. *NM
NHTSA ID
10179398
Incident
Nov 20, 2005
Mileage
61,000 mi
Transmission
Filed Aug 10, 2006
I PURCHASED A USED 2002 MAZDA PROTEGE 5 ABOUT 3 MONTHS AGO. THE 5TH GEAR STARTED POPPING OUT OF GEAR ABOUT A MONTH LATER, THEN ACTS LIKE IT IS IN NEUTRAL WHEN YOU PUT IT IN 5TH GEAR. I WAS TOLD I NEED A NEW TRANSMISSION FOR ABOUT $2500. THIS SHOULD NOT BE HAPPENING ON THIS NEW OF A CAR. I HAVE READ MANY OTHER REVIEWS AND COMPLAINTS, IT SEEMS LIKE IT IS A PRETTY COMMON OCCURRENCE, WHY ISN'T A RECALL BEING MADE?
NHTSA ID
10165204
Incident
Jul 1, 2004
Transmission
Filed Jun 4, 2006
AUTOMATIC TRANSMISSION:THERE ARE TWO SERIOUS PROBLEMS WITH THE TRANSMISSION WHICH ARE POTENTIALLY VERY DANGEROUS. 1)WHEN SHIFTED INTO DRIVE THE TRANSMISSION FREQUENTLY FAILS TO ENGAGE. DEPRESSING THE ACCELERATOR FROM A STOP RESULTS IN A RACING ENGINE AND ALMOST NO FORWARD MOVEMENT. THIS IS EXTREMELY DANGEROUS WHEN PULLING ONTO A HIGH-SPEED INTERSTATE HIGHWAY WITH OTHER CARS BEHIND AND AROUND YOU. DEALER MECHANICS OFFER EXPLANATIONS SUCH AS NOT REALLY A PROBLEM, DRIVE IT LIKE IT IS. THIS DEALER HAD THE CAR FOR OVER A WEEK. ANOTHER DEALER (SUGGESTED BY MAZDA AFTER CONTACTING THEM) SAYS WE NEED TO REPLACE THE TRANSMISSION AT OUR EXPENSE. THIS PROBLEM IS WORSENING. 2)OVERDRIVE WARNING LIGHT ON DASH BLINKS ON WITH NO APPARENT REASON. WHILE THIS SITUATION EXISTS, THE TRANSMISSION SEEMS LOCKED IN HIGH GEAR. ACCELERATING FROM A STOP IS ONCE AGAIN A DIFFICULT AND DANGEROUS EXPERIENCE. *JB
NHTSA ID
10158936
Incident
Jun 1, 2006
Mileage
40,000 mi
BrakesTransmission
Filed Nov 29, 2005
DT: CONTACT STATES WHILE SHIFTING GEARS THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE VEHICLE IS STILL UNDER WARRANTY.*AK UPDATED 02/08/07. *JB
NHTSA ID
10143965
Incident
Aug 26, 2005
Transmission
Filed Sep 7, 2005
I HAVE A 2002 MAZDA PROTEGE LX WITH 61,000 MILES ON IT. RECENTLY MY TRANSMISSION FAILED AND HAD TO FIX IT WITH AAMOCO. TOTAL BILL, $2500. I REALIZED THE PROBLEM WHEN I DROVE THE CAR IT WOULDN'T SHIFT. IT ACTED LIKE I WAS DRIVING IN NEUTRAL. MAZDA REFUSED TO TAKE CARE OF THE PROBLEM AND NOW I'M STUCK WITH A HAVE SAFE HALF RELIABLE CAR. THIS IS VERY DANGEROUS BECAUSE IF YOUR DRIVING ON A HIGHWAY AND YOU CAN'T ACCELERATE IT CREATES A VERY SCARY DANGEROUS PROBLEM. *JB
NHTSA ID
10135704
Incident
Sep 6, 2005
Mileage
61,000 mi
AirbagsBrakesElectrical+3 more
Filed May 23, 2005
Crash reported1 injury reported
2002 MAZDA PROTEGE WAS INVOLVED IN A HEAD ON COLLISION AT 30 MPH YET THE AIR BAGS DID NOT DEPLOY.*MR THE CONSUMER SUSTAINED TWO SLIPPED DISK IN HER BACK. AFTER THE VEHICLE'S BODY DAMAGE WAS REPAIRED THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE AIR BAGS TESTED BUT THE DEALER REFUSED TO TEST THE AIR BAG. THE INDICATED THAT AS LONG AS THE AIR BAG LIGHT WASN'T ON THAT EVERYTHING WAS FINE. THE RADIO SWITCHES STATIONS ON IT'S OWN. THE SEAT BELT LIGHT DID NOT ILLUMINATE WHEN THE CAR WAS STARTED. THE TRANSMISSION FAILED 9/7/2004, 40561 MILES. THE VEHICLE ALIGNMENT WONT HOLD. THE BRAKES HAVE BEEN REPLACED THREE TIMES DUE TO NOISE.
NHTSA ID
10122636
Incident
Oct 26, 2004
Transmission
Filed Jul 8, 2004
WE PURCHASED A MAZDA PROTEGE5 IN JANUARY OF 2002. WITHIN A VERY SHORT TIME, (~1000 MILES, MAYBE LESS), WE NOTICED A HIGH PITCHED WHINING NOISE. THIS NOISE OCCURS BETWEEN 50 AND 75 MILES PER HOUR ON AVERAGE. WE BROUGHT THE VEHICLE IN TO MAZDA, AND A MECHANIC IMMEDIATELY TIED THE PROBLEM TO THE TRANSMISSION. SO, IN VERY SHORT ORDER, THEY REPLACED OUR TRANSMISSION, (WHICH WORRIED ME A LITTLE). UNFORTUNATELY, THIS DID NOT CORRECT THE PROBLEM, SO WE COMPLAINED ONCE MORE, AND WITHIN A WEEK OR TWO MAZDA APPARENTLY RELEASED A BULLETIN WHICH RELEASES THEM OF ALL RESPONSIBILITY. THIS BULLETIN APPARENTLY STATES THAT THE WHINING NOISE ASSOCIATED WITH CERTAIN MAZDA PROTEGE5 VEHICLES IS MERELY A VIBRATION IN THE ENGINE AND WILL NOT AFFECT THE INTEGRITY OF THE VEHICLE OR ITS RESALE VALUE. I WOULD LIKE TO SUGGEST THAT I CERTAINLY WOULD NOT BUY AN OTHERWISE PRISTINE VEHICLE IF IT WHINED EVERY TIME I GOT ON THE FREEWAY...I HAVE TO TURN MY RADIO UP QUITE LOUD JUST TO DROWN IT OUT!!! MAZDA WILL DO NOTHING FOR US, WHICH IS SAD, BECAUSE I HAVE ENJOYED OWNING THIS AND OTHER VEHICLES, BUT WILL NOT NECESSARILY CONSIDER BUYING ANOTHER. *AK
NHTSA ID
10080591
Incident
Feb 1, 2002
Mileage
1,000 mi
Transmission
Filed Mar 22, 2004
TRANSMISSION WAS SLIPPING AT HIGHER GEARS ON SAT. (03/20). WOULD RACE TO HIGH RPM'S AS THOUGH LOOKING FOR ANOTHER GEAR. HUSBAND TOOK TO SERVICE THIS MORNING. PROBLEM BECAME WORSE AS HE DROVE TO DEALERSHIP. WOULD "THUNK" INTO GEAR, WOULD RACE TO HIGH RPM'S AT 35-45 MPH. WHEN ARRIVED AT DEALERSHIP, THEY CHECKED AND CONFIRMED THAT THE TRANSMISSION HAS FAILED. CAR WAS BOUGHT NEW AND ONLY HAS 34,000 MILES ON IT. *AK
NHTSA ID
10062791
Incident
Mar 20, 2004
Mileage
34,000 mi
Transmission
Filed Oct 28, 2003
WHILE DRIVING AUTOMATIC TRANSMISSION DIDN'T SHIFT PROPERLY, NONE OF THE GEARS WORKED. DEALER INSPECTED VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM.*AK
NHTSA ID
10044881
Incident
Oct 28, 2003
Mileage
15,000 mi
Transmission
Filed Jul 17, 2003
THERE IS A DISTINCT TRANSMISSION WHINE/SQUEAL THAT OCCURS WHEN THE CAR ACCELERATES BEYOND 50 MPH. THIS BEGAN TO OCCUR AFTER ABOUT 17000 MILES. IT WAS NOT PRESENT WHEN I PURCHASED THE CAR. MAZDA CLAIMS THIS IS 'NORMAL' AND CAUSED BY THE RESONANCE OF PARTS WHICH OCCURS ONCE THE ENGINE HAS BEEN BROKEN IN. THIS INFORMATION WAS NEVER DISCLOSED TO ME WHEN PURCHASING THE VEHICLE AND I FEEL IT IS BIZARRE THAT A NEW CAR WOULD HAVE SUCH AN INHERENT FLAW THAT MAZDA FEELS IS NORMAL AND THAT CUSTOMERS ACCEPT THE NOISE FACTOR ONCE THE CAR IS 'BROKEN IN'.*AK
NHTSA ID
10028496
Incident
Jul 2, 2003
Mileage
17,000 mi
Transmission
Filed Jun 11, 2003
WHEN DRIVING AT ANY SPEED ESPECAILLY HIGH, VEHICLE LETS OFF A VERY HIGH PITCH NOISE. NOISE IS VERY DESTRACTING WHILE DRIVING AND CONSUMER HAS GOTTEN HEADACHES AS A RESULT. *AK
NHTSA ID
10022823
Mileage
8,934 mi
Transmission
Filed Apr 16, 2003
WE PURCHASED A NEW 2002 MAZDA PROTEGE LX IN 08/2002. WITHIN DAYS WE WERE HAVING PROBLEMS WITH THE TRANSMISSION. SOMETIMES JUST HESITATION IN ACCELERATION AND SHIFTING. FREQUENT FAILURE TO SHIFT AT ALL OR FAILURE TO SHIFT FOR PROLONGED INTERVALS (SOMETIMES MILES). OCCASIONAL SLAMMING INTO GEAR AND CAR LURCHING FORWARD. WE HAVE HAD 3 INCIDENTS THAT ALMOST LEAD TO ACCIDENTS. WE HAVE HAD CAR IN FOR REPAIRS ON 5 SEPARATE OCCASIONS, BUT DEALER SAID THEY COULD NOT FIND ANYTHING WRONG. LETTER OF NOTIFICATION OF DEFECT TO MANUFACTURER SENT TO MAZDA CORPORATE ON 3/22/03. CAR WAS TAKEN INTO DEALER FOR FINAL CHANCE TO REPAIR. DEALER STILL SAYS THEY CAN FIND NOTHING WRONG. WE PURCHASED A 2ND MAZDA PROTEGE LX AT THE SAME TIME, AND WE HAVE HAD NO PROBLEMS WITH ITS TRANSMISSION AND IT SHIFTS SMOOTHLY AND PROPERLY. EVEN THOUGH THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING ISSUE AND THIS CAR IS CLEARLY A LEMON, MAZDA HAS DONE NOTHING TO REPLACE THIS CAR. *NLM
NHTSA ID
10014468
Incident
Aug 10, 2002
Mileage
500 mi
Transmission
Filed Aug 12, 2002
TRANSMISSION LOCKED UP WHILE TRYING TO SHIFT TO 5TH GEAR, VEHICLE STALLED WHILE GOING THROUGH AN INTERSECTION NEAR A QUARRY, HAD TO PULL THE EMERGENCY BRAKE TO STOP VEHICLE, ALMOST WENT INTO A DITCH. *AK
NHTSA ID
765561
Incident
Mar 29, 2002
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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