2011 Mazda Tribute

The contact owns a 2011 Mazda Tribute. The contact stated while driving approximately 35 MPH, the steering wheel became firm and failed to respond to driver input. The contact stated that several unknown warning lights started to flicker, and the vehicle stalled. The contact had the vehicle towed to an independent mechanic, where it was diagnosed and determined that the battery needed to be replaced. The vehicle had been repaired. The contact stated that the failure reoccurred; however, the steering wheel became loose and unresponsive to driver input. The contact stated that on another occasion the vehicle lost power steering functionality and the steering wheel locked and could not be turned in either direction. The vehicle was towed to a dealer who diagnosed the vehicle and determined that the steering column needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.

NHTSA ID

11519445

Incident

Nov 17, 2022

Mileage

103,000 mi

The contact owns a 2011 Mazda Tribute. The contact stated while driving approximately 30 MPH and turning the steering wheel to the left, there was a slight vibration coming from the steering wheel. The vehicle then lost power steering functionality. The contact stated no warning light was illuminated. The contact pulled off the roadway, turned off and restarted the vehicle, and the vehicle regained power steering functionality. The contact stated that the failure was intermittent but had occurred twice in one month. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V282000 (Steering). The failure mileage was approximately 87,000.

NHTSA ID

11518784

Incident

Apr 2, 2023

Mileage

87,000 mi

The passenger subframe is rusted and broke the axel when driving. Glad im ok….So dangerous and the driver side is fine so bad design by ford (the tribute is like the escape)

NHTSA ID

11505960

Incident

Feb 7, 2023

I bought the car used several years ago and in the past year have experienced the steering wheel all of a sudden appear to be locking up. I looked up the recall and found that this is a known issue with the Mazda Tribute vehicles. I checked with dealer and they agreed. I contact Mazda customer service on 3 different occasions in the last month and they have issued a case number but will not acknowledge that my vehicle is a covered VIN to be fixed. They said its not part of the recall. It is and I have asked them to look into it. When I drive and pull into a parking lot such as a Starbucks and have to make a turn off a main road the vehicle steering locks up and the recall is 7614E Mazda acknowledges that the recall is correct in which the power steering torque sensor fails but refuses to cover my specific Mazda Tribute which is 2011. This range is covered and they said they wont cover it. I need the NHTSA to investigate this and contact Mazda to enforce it being covered under the recall. When this happens I am fearful that I will not be able to turn and hit a car, a person, or a building because it becomes so hard to turn. Only remedy is to shut car off and wait 20 minutes then turn back on. Sadly Mazda keeps tell me they wont cover it.

NHTSA ID

11455055

Incident

Feb 8, 2022

TWICE, WHILE DRIVING UNDER 25 MPH, AND BOTH TIMES WHILE TURNING TO THE RIGHT, THE POWER STEERING HAS STOPPED WORKING. WHEN CHECKED BY A MECHANIC, IT WAS DETERMINED TO BE THE STEERING SHAFT TORQUE SENSOR MALFUNCTIONED: CODE B2278-2F

NHTSA ID

11390984

Incident

Dec 28, 2020

Mileage

145,055 mi

I WAS DRIVING MY VEHICLE ON A CITY STREET, AND THE STEERING SUDDENLY BEGAN TO LOCK UP. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED. I WAS NOT ABLE TO TURN OR CONTROL THE STEERING WHEEL; IT BECAME EXTREMELY HARD. I WAS NOT ON MY BRAKES, I WAS DRIVING STRAIGHT WITH MY FEET ON THE GAS. THIS HAPPENED TWICE IN THE LAST 4 DAYS. I BROUGHT THE VEHICLE TO THE MAZDA DEALERSHIP AND THEY SAID THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED, THE TORQUE SENSOR, AND CALIBRATION. I READ THE 2011 MAZDA AND FORD ESCAPES THAT WAS BUILT IN THE KANSAS CITY FACTORY WERE RECALLED FOR THIS SAME EXACT ISSUE IN 2014 WHICH I DID NOT OWN THE VEHICLE AT THAT TIME.

NHTSA ID

11365648

Incident

Oct 18, 2020

Mileage

125,000 mi

GAS FILLER NECK GROSS EVAP LEAK / CANISTER PURGE VALVE LEAK/ CODES P0455 P0457 I WAS TOLD THAT FORD MAKES MAZDA PARTS AND FORD ESCAPE SUV TRUCKS ARE KNOWN FOR THESE PROBLEMS WITH EVAP SYSTEM?? *TR

NHTSA ID

11331433

Incident

Jan 19, 2020

Mileage

92,000 mi

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Speedometer replacement procedure