2024 Mercedes-Benz Cle 300

The contact owns a 2024 Mercedes-Benz CLE 300. The contact received notification of NHTSA Campaign Number: 24V688000 (Park Brake, Back Over Prevention, Equipment). The contact stated that while the vehicle was stopped in traffic, the vehicle behind him ran into the rear end of the vehicle, causing him to be pushed into the vehicle in front of him. The contact stated that he applied the parking brake, but the vehicle did not stop as intended. There were no injuries and no medical attention needed. All vehicle involved sustained damage. There was no police report taken. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 11,000.

NHTSA ID

11675894

Incident

Jul 23, 2025

Mileage

11,000 mi

The contact owns a 2024 Mercedes-Benz CLE300. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where unknown repairs were performed. The vehicle was repaired, and the contact was informed by the dealer that the vehicle could be picked up; however, the check engine warning light was still illuminated. The dealer kept the vehicle. The dealer diagnosed the vehicle with an unknown sensor failure. The contact then went to fuel the vehicle. The next time the contact was able to drive the vehicle, while driving 65 MPH, the accelerator was depressed; however, the vehicle failed to respond, and the contact was almost in a crash. The contact pulled over to the side of the road and drove 30 MPH to the job. The vehicle was taken to the dealer where the dealer diagnosed the vehicle with a contaminated fuel system. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,900.

NHTSA ID

11653240

Incident

Mar 22, 2025

Mileage

4,900 mi

The rise in the use of cell phones (texting,etc) while driving has been responsible for thousands of accidents all over the country. They create distractions for drivers but that is the sole responsibility of the driver. The problem with my car is one that is programed by Mercedes and involves the Sirius radio they installed in my car. The radio allows you to identify your favorite channels for easy access. However, the programming they have installed requires the driver to push 2 separate buttons to change a channel rather than a single button. This may seem petty on the surface, however, when you are traveling at 40-60 mph on a highway or busy local street with traffic lights looking for that second button on a touch screen with about 20 buttons, it does divert the driver’s attention for at least 3-4 seconds. No different than texting except that this is what Mercedes has programmed into the car. Very dangerous as I have already experienced. My car is one month old and this problem is a new feature. I know this because I also have another 2024 Mercedes that is 3 months old and is not programmed the same way. It requires only a single touch button to change the channel. Much safer. I am not aware of any other car on the road (ever built) that requires the pushing of 2 buttons to change the channel. I have brought this to the attention of my dealership and Mercedes directly. I was blown off by both as nothing is being planned by Mercedes to correct this. To me it seems to be a simple reprogramming of the radio system to what they had before. The danger should not be underestimated. To answer the questions posed on this site: my car is available for inspection; already explained the safety risk to myself and others; problem has been confirmed by the dealer and Mercedes directly; there are no warning lights for this problem until there is a collision due to driver distraction. Then I am sure all sorts of lights will come on. Problem needs to be corrected.

NHTSA ID

11635508

Incident

Jan 12, 2025

Audio no longer works continuously hearing static and sparking through speakers

NHTSA ID

11606210

Incident

Jun 28, 2024

The contact owns a 2024 Mercedes-Benz CLE300. The contact stated after purchasing the vehicle and leaving the dealer, while driving 40 MPH, the Low Tire Pressure warning light illuminated. The vehicle was driven to the residence and restarted, and the "Inoperative, See Owner Manual", "Blind spot assistance Inoperative", and "Risk of the vehicle rolling away apply a parking brake when parking" messages were displayed. The contact stated that the engine would not start but the electronic features were functioning. The vehicle was towed to the local dealer to be diagnosed but no failures were found. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ID

11578040

Incident

Mar 6, 2024

Mileage

60,000 mi

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double‑clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Add SA Code O19 into VeDoc (O for Oscar, not "zero") • an XSS ticket may be necessary to add the SA code 2. Perform SCN coding of EIS N73 control unit 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key in the storage compartment on the key symbol and turn on the ignition. IMPORTANT: all other vehicle keys must be outside the recognition range of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 by double clicking the "Lock button" As of modification year 22/1, by press and holding the “Lock button", then double‑click the “Unlock button" at the same time. On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer. For the newer BR 174, 178, 244, 248, 520, and 540, a software update must be initiated, as there is no way to perform SCN coding.

Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Update head unit software to latest version and the re‑check function in the same location. If vehicle is still exhibiting one of the symptoms as described exactly as in the complaint section or as shown in the video attachments, open a TIPS case to the Body/Chassis/Entertainment inbox with the following: • Video of the concern. • Exact location (latitude and longitude is best)

Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than Thursday, September 3rd, 2026. After September 3rd, returns of these parts will no longer be accepted. These parts should be returned via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. All returned parts will be replaced in accordance with the chart provided below.

Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Complaint "Key Not Detected" message appears on the IC while driving even though the key is in the car and no doors have been opened. Cause EZS SW Remedy Confirm that the message is not due to the driver's door being opened and that the door latch is reading properly. For vehicles that do not have the above issues, EZS SW is released for option code 805 ONLY. For all other vehicles, the SW is still in development. Current workaround is to ensure that the key is left on the antenna in the storage compartment.