2024 Mercedes-Benz EQE 350+

I lease two Mercedes Benz EV's. One is the subject vehicle. The other is a 2023 Mercedes Benz EQS 450 SUV. I mention this because I've had both vehicles for over two years and charge them at home with a level 2 charger frequently. This evening at 9:15 p.m. (November 7, 2026, I was attempting to insert the charging unit into the car's port. As I did so, the port door (or flap) closed on my right arm and put a deep gash on the forearm, which bled profusely. I did not touch the door even lightly. It closed electrically. I have not experience difficulties with this charging receptacle before. On the other hand, my EQS vehicle flap was almost impossible to open upon delivery. The local MB dealer adjusted it twice, but it is still a problem. The problem on the EQS is not a safety issue; it "merely" renders the vehicle unchargeable. The vehicle about which I am writing is, as I indicated, the EQE. I have, by the way, found the MB manuals to be next to useless. Last week, I had a tire inflation light come on in my EQS, I could not get the four tires to appear on the screen, I realize that you must drive the vehicle a block or so to trigger this function. Their 800 number cannot answer technical questions -- ridiculous. I have purchased approximately 25 MB's over the years, but senior management will not respond to an inquiry. The item about which I am reporting today is a real safety hazard (at least, on my vehicle). If I phone Mercedes, they'll place me on hold for half a lifetime and then be unable or unwilling to be responsive.

NHTSA ID

11776507

Incident

Nov 7, 2026

The contact owns a 2024 Mercedes-Benz EQE 350+. The contact stated that while her husband was driving at 75 MPH, the panoramic sunroof suddenly shattered without warning, producing a loud booming sound. The contact's husband pulled over and inspected the vehicle before driving back to the residence. There were no other vehicles or objects nearby to cause external impact. The vehicle was taken to a dealer, where a repair estimate was provided. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000.

NHTSA ID

11748503

Incident

Jul 6, 2026

Mileage

37,000 mi

Component/system that malfunctioned: The braking and acceleration system, including the collision assistance (driver-assistance/automatic braking) feature. The vehicle is available for inspection upon request. How safety was put at risk: The car lags when braking and at times accelerates unexpectedly. On one occasion, the collision assistance system—which is designed to brake—instead caused the vehicle to accelerate. The most dangerous incident occurred when the car accelerated on its own into an intersection, nearly causing a collision. Reproduced/confirmed by a dealer or service center: The vehicle was taken to the Mercedes-Benz dealer twice regarding this issue. On both visits, the dealer reported that they found no problem. The fault has not been confirmed or reproduced by the dealer. Inspected by manufacturer, police, insurance or others: Inspected by the Mercedes-Benz dealer on two occasions (no fault found). UNKNOWN whether the manufacturer's engineering team, police, or insurance representatives have inspected the vehicle—to my knowledge, they have not. Warning lamps, messages, or symptoms prior to failure: UNKNOWN / none noticed. No warning lamps or dashboard messages were observed before or during these events. The symptoms (braking lag and unexpected acceleration) have been consistently noticed by all three drivers of the vehicle.

NHTSA ID

11741951

Incident

Jun 3, 2026

The vehicle stopped twice while being driven, with no apparent cause.

NHTSA ID

11720558

Incident

Feb 24, 2026

The vehicle experienced repeated electrical wiring harness damage in the lighting, tire and connector areas due to exposed and insufficiently protected wiring near socket terminations. On two separate service visits, authorized dealership technicians confirmed that rodents chewed through multiple exposed wires. The affected wiring involves critical electrical systems. The connectors lack adequate shielding, loom, or protective insulation at exposed termination points. The insulation ends before the connector, leaving conductors vulnerable to environmental exposure and rodent access. Warning indicators illuminated on the dashboard, and the vehicle required dealer repair on both occasions. The damaged wiring was inspected and confirmed by certified technicians and is available for inspection upon request. This condition presents a significant safety risk. If a rodent partially damages a wire connected to braking systems, steering systems, high-voltage components, sensors, or engine control systems, failure could occur while the vehicle is in motion. A sudden loss of power, interruption of propulsion, or malfunction of safety systems at highway speeds could increase the risk of a crash. Because this is an electric vehicle, sudden electrical interruption may result in complete loss of propulsion or charging capability. If such failure occurs in remote areas, at night, or in extreme weather conditions, occupants could be left stranded in potentially hazardous situations. This issue has occurred more than once, and no permanent preventive solution has been provided. The design appears to leave critical wiring insufficiently protected from foreseeable environmental and rodent exposure, creating an ongoing safety hazard. I request review of whether the wiring design provides adequate protection for safety-related electrical systems.

NHTSA ID

11718164

Incident

Oct 23, 2025

The car made a sudden and very hard brake in the middle of the street at around 40 - 50 miles per hour, on a empty road.

NHTSA ID

11689289

Incident

Sep 20, 2025

Twice, the car has autonomously braked when there was no threat to the car. The first time we were subsequently rear ended, though fortunately at low speed. There was cosmetic damage to the bumpers of both cars and the occupants were shaken up, but not injured. The second time the were driving at about 35mph when the car slammed on the brakes. Fortunately the following vehicle was not close and there was no collision. The occupants were again shaken up, but not injured. The "braking assistance" can be disabled, but only for the current trip. It is automatically reenabled the next time the car is started.

NHTSA ID

11684105

Incident

Jul 19, 2025

I was driving from Fresno to Lake Tahoe stopped in Manteca to charge my car at the Tesla SC as I was reversing into the charge spot the car suddenly stopped a message appeared “speed severely restricted “ I tapped the gas pedal and no response within a millisecond the car accelerated in reverse at a high speed hitting the pole in front of the Supercharger resulting in damage to the backend of the eqe

NHTSA ID

11677127

Incident

Jul 24, 2025

Complaint When switching the front passenger display on and off, sporadic images may be shown that are similar to stains on the display. This complaint need not be a permanent one, it may disappear again on its own. Attachments 1648459315482 (1).jpg 1648459315528.jpg Cause Implausible video transfer from head unit during start and switch‑off sequence. These images (artifacts) are of a purely cosmetic nature only and they do not impair the function. Remedy Software update of MBUX (A26/17) to software release E316.5 or higher.

Complaint When switching the front passenger display on and off, sporadic images may be shown that are similar to stains on the display. This complaint need not be a permanent one, it may disappear again on its own. Cause Implausible video transfer from head unit during start and switch‑off sequence. These images (artifacts) are of a purely cosmetic nature only and they do not impair the function. Remedy Software update of MBUX (A26/17) to software release E316.5 or higher.

Issue A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.

A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.