2022 Mercedes-Benz Sprinter 2500

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated that while driving, the rear passenger’s side brakes engaged unintendedly. The vehicle was towed to a dealer where it was diagnosed, and the contact was informed that the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 24,000.

NHTSA ID

11776036

Incident

Nov 5, 2026

Mileage

24,000 mi

Replaced secondary alternator 3 times. I am using a DC-DC charger from chassis battery now.

NHTSA ID

11769022

Incident

Nov 7, 2024

The vehicle was involved in a collision on January 26, 2023. I am not claiming that the computer malfunction caused that collision. After the collision, while I continued operating the vehicle, problems developed with the vehicle’s computer, electronic control system, and instrument cluster. The instrument display could become dark or unavailable, and a CHECK ENGINE warning was present. This prevented reliable access to important information such as vehicle speed, warnings, and operating status. I brought the vehicle to a repair facility expecting a complete inspection and repair. An insurance inspector was expected to inspect and document the vehicle before repairs, but the inspector did not arrive after I waited for the entire day. I was told that the inspector would not be available the following days and would come only when available. Relying on the instructions I received, I left the vehicle at the repair facility. I authorized a complete repair, not an incomplete or partial repair. Nevertheless, the vehicle was only partially repaired, and the computer and instrument-cluster condition remained unresolved. A Mercedes-Benz dealer later documented a CHECK ENGINE condition and that the instrument cluster was showing dark, identified an instrument-cluster malfunction, and recommended further repair or replacement. I objected to taking back and operating a vehicle with an unresolved computer and instrument-display malfunction. I was concerned that losing access to speed, warning messages, or other critical information while driving could endanger me, my passengers, and other road users. I requested that the safety-related problem be fully diagnosed and repaired, but the vehicle was presented for return with the condition unresolved. The vehicle and its repair and diagnostic records should be obtained and examined to determine the cause of the electronic and instrument-cluster malfunction. The computer malfunction began approximately February 9-10, 2023.

NHTSA ID

11761396

Incident

Feb 10, 2023

Front crash with no airbag deployment and no emergency braking. Currently at The Metal Shop in Warm Springs Va. Told by insurance it is totaled. Sustained mild concussion from head trauma. Head hit steering wheel. I notice many Sprinters for sale for parts after similar front end collisions. No warning lights.

NHTSA ID

11751770

Incident

Jun 25, 2026

Frequently, when I started the car, the instrument cluster's monochrome display will stay blank/black or display completely corrupted garbage - unreadable bit and pieces. I wasn't able to read essential info like level of drive gear and fuel level etc. Often when this happens, the physical speedometer pointers won't settle on accurate current speed level, but keep cycling: from 0 spin to some value and then reset back to 0 and spin to some value ... This makes driving risky as I am not able to see accurate driving speed!

NHTSA ID

11750471

Incident

Mar 30, 2025

Almost immediately after I got my Van the Aux Balmar Alternator installed by THOR had to be replaced and was not functional. I tried to get it repaired by two warranty repair centers in Colorado and neither one could repair the Alternator or get it to charge the lithium battery that was also new. Thor told me that they would have specialist look at it when I brought it into Blue Compass of Wheatridge and they told me they had fixed the issue but it still will not charge battery even after 17 hours of driving.

NHTSA ID

11746789

Incident

Jun 25, 2026

Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off at the next exit at a gas station to figure out what was happening. I put the vehicle in park and consulted the manual. I tried to turn off and back on all the systems, through the menu, noting worked. I shut the vehicle off and cleaned the areas around the sensors and the windshield, like the manual suggests. I went in to start the vehicle, and the message “service required do not shift gears” came on the dash. It was stuck in Park. I tried to get a tow truck, but had to wait 4 days, in a gas station parking lot before a tow company with a big enough truck, and skids, (because it was stuck in park) could come on Wednesday May 27. I got it towed to a repair shop. It shows the Code P179A77 direct select redundancy malfunction, they couldn’t fix it. It needs Xentry level diagnostics. The intelligent Servo Module, or direct select module failed/won’t shift from park. There is a recall that wasn’t fixed, I got a carfax from the dealer saying that there were NO active recalls. The recall is to update an all service modules. Yes it’s available for inspection, but it’s stuck in Park at the repair shop that can’t fix it in Riverton Wyoming. I called Mercedes Benz, and tried to get help because the active recall should fix these problems. They would not help. They will not sell me the part and code it to the vehicle because it’s part of their theft deterrent system. This has cost me thousands in flights, hotels, and countless hours trying to figure it out. The nearest Mercedes Benz dealership is 270 miles away, and towing will break me.

NHTSA ID

11745840

Incident

May 23, 2026

Passenger side grab handle physically separated from the body of the vehicle. Inspection confirmed the separation was caused by the failure of the factory welds securing the handle.

NHTSA ID

11737044

Incident

Feb 11, 2026

Sprinter 907 ‑ Oil leak in area of wheel hub / rear axle shaft Complaint Oil leak in the area of the wheel hub Cause Insufficient sealing with previous axle shaft with single sealing lip Remedy New axle shafts have been created with a dual lip style seal. New part numbers: A 906 350 37 10 ‑‑> A 907 350 19 03 ( left / ring gear 215 ) A 906 350 38 10 ‑‑> A 907 350 20 03 ( right / ring gear 215 ) A 906 350 39 10 ‑‑> A 907 350 21 03 ( left / ring gear 245 ) A 906 350 40 10 ‑‑> A 907 350 22 03 ( right / ring gear 245 )

EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20‑N‑073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: ‑ Mechanical damage through bending when loading and unloading ‑ Worn contact plates ‑‑> After detachment of silver plating, the coper plate is corroded ‑ Movement of sliding door/body when driving ‑‑> Contact pins do not always make contact with contact plate ‑‑> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903 Check the fit of the sliding doors here and make any necessary adjustments as per AR72.16‑S‑1023E (447 /448) and AR72.16‑D‑1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door

Roof‑mounted air conditioning system HK4 does not cool/cools poorly Complaint Roof‑mounted air conditioning system HK4 does not cool/cools poorly. Fault code in HVAC177: B106F87 The left rear blower regulator has a malfunction. Message missing. B107087 The right rear blower regulator has a malfunction. Message missing. Cause Condenser fans of roof‑mounted air conditioning system HK4 are not functioning. The fans themselves have a fault on the circuit board. As a result, an extremely rare interaction of various processes can lead to failure of the fans (software enters an undefined state). Remedy 1. Remove and reinsert the fuse for the condenser fans. 2. Activate the condenser fans via Xentry and check that they are operating correctly.

Brakes may lock up when reversing at slow speeds, 907 vehicles with modification year (XJ4) Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversing. The customer must then immediately park the vehicle (ignition Switched OFF) The hydraulic pressure release process within the ESP control unit may not be completed. Remedy Updating the software release of the RVC177 reversing camera

Complaint Customer or dealer wishes to store a 907 Sprinter for an extended period (longer than 20 days) Cause With the enhanced electrical system of the 907 Sprinter, it is necessary to take additional measures to ensure discharge of the systems and emergency P battery G1/2 does not occur. Remedy ‑ Disconnect ground line of the on‑ board electrical system battery G1 at the battery master switch on located on the interior bulkhead, driver’s side (see image Battery Main Switch) AR54.10‑D‑0029TS ‑ Expose fuse holder at driver’s seat base and remove fuse F55/4f32 (10amp ATO) (see image Fuse Box)