2023 Mercedes-Benz Sprinter 2500

On January 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. Shortly after, he confirmed the van had caught fire. I asked him to call the fire department.

NHTSA ID

11748198

Incident

Jan 19, 2026

In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The vehicle was stopped by the curb vs the 2nd back tire (Thie first one cleared the curb and was in my neighbors lawn. It ALMOST hit a BIG tree. I pulled it back into the driveway & checked it again, worried I may have somehow not put it in park, but it did it over and over again. Shortly after I put it in park and turned it off it "released" and started rolling spontaneously. I could have run over my neighbors; people, babies...pets, me... I piled logs and big rocks behind all 4 tires (put it park with the parking brake on of course,) & called the Mercedes dealer & made an appointment. I did not drive it again until it was "repaired," except for the fact that nothing showed up on the scanned as wrong. They kept if for 3 weeks but "it never did it again," & they "never found anything." They charged up the battery and said maybe it was because the battery got too low and that the chassis battery charges the transmission battery and maybe the transmission battery was low. They mentioned that they had had one other person come with the same problem. The local Winnebago dealership mentioned that they had had someone come in with the same complaint. With the vehicle unchanged after this potentially catastrophic event, how can I trust it? What happens if I am in it and it is parked on a slope and it does it again? What could happen if the transmission fails on the road? It was VERY SCARY. For a couple months I had a mini panic attack every time a young family walked by...what could have happened if they happened to be walking by when that happened. I will have to collect the info

NHTSA ID

11726807

Incident

Aug 20, 2025

2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. Jack base has obvious defects and unsafe to use. Have contacted dealer and referred to MBUSA who provided a case # and no resolution to provide a safe jack to replace the defective jack.

NHTSA ID

11700815

Incident

Nov 10, 2025

I had tuned up my sprinter van around 64000 miles. I put new ngk spark plugs and ignition coils on it. Ran for a day then. The codes said the number one ignition coil was bad. Change that out and it ran for about 8000 miles. Then stated to go in lymph mode again. I decided to replace them with original Mercedes spark plugs and Ignition coils. But when I put them in the van had no power and was jerking. It was doing this before I changed them out. It had no power and would barely go up a hill. I researched and seen certain Merecedes Sprinter vans from 2021 to 2023. Had a recall on the fuel pump. But I don't understand why my van wasn't included. It's showing all the systems them the fuel pump or something to do with the fuel pump is going bad. I changed the spark plugs and ignition coils twice in less than 3 months.

NHTSA ID

11690866

Incident

Jul 7, 2025

In Colorado. Vehucle has no response when pushing on the gas pedal. Dead pedal at a light in Gunnison and now again at my home at 9,450 ft.

NHTSA ID

11684056

Incident

Dec 31, 1969

Occasionally, the idle speed of the engine will drop to 400 rpm. When this happens, the vehicle does not respond to throttle input. If it happens in a parking lot, you can shift into park and coax the rpm higher, then shift to drive and move on. When it happens in the middle of an intersection while waiting to make a left turn, the story is very different. You can end up in a very dangerous situation. This has happened to me multiple times. I have not had an accident, but I have upset other drivers when I failed to clear an intersection in a timely manner. Knowing that the car will move when you press on the accelerator is critical for safely operating a vehicle. I purchased the vehicle new in October 2024, but did not start driving it until February 2025. The first incident happened about a week after hitting the road. It has happened many times since then. It took me an embarrassingly long time (months) to realize the problem was a low idle. The symptom I observed was that the vehicle failed to respond to the accelerator. That is the symptom that people will notice and that is the symptom that should be matched. It can be scary when it happens. Now that I know that it is brought on by low idle, I can watch for it and be prepared, but it can still leave me in a bad situation.

NHTSA ID

11673832

Incident

Feb 18, 2025

My front driveshaft is backing out of both the front differential and the transfer case. This could detach, and potentially take out fuel, brake, and electrical lines (poss. incl. Electric Steering). And cause full loss of drive power. MBZ reportedly has an internal TSB but has not issued a recall. There are MANY similar reports at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11627147

Incident

Nov 24, 2024

Mercedes issued a recall. They placed a stop shipment on the van. They do not have parts to repair it........

NHTSA ID

11607644

Incident

Aug 9, 2024

An authorized Mercedes-Benz eSprinter dealer will update the drivetrain control unit on the affected vehicles. An authorized Mercedes-Benz Sprinter dealer will update the engine control unit on the affected vehicles.

Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip during acceleration on low-traction surfaces. • Noise from the front axle area while driving. • Message in the instrument cluster indicating all-wheel drive is unavailable due to overheating. • Fault code P27874B - The temperature of the clutch is too high. There is a fault due to overtemperature may be stored in control unit N15 (Transfer Case). Cause An internal failure of the front axle differential may result in loss of torque transfer to the front wheels. In some cases, a fracture of the weld between the crown gear and differential housing may be present. Remedy Replace the front axle differential in accordance with: AR33.30-D-0525TSY – Replace Front Axle Differential.

ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation, option coding, sales literature, or the Owner's Manual. The service reminder may appear significantly earlier than anticipated even though no faults are stored and no malfunction is present in the vehicle. The remaining distance and remaining time continue to decrease normally until the service reminder is displayed. Cause This condition is not caused by a malfunction of ASSYST PLUS. ASSYST PLUS is a dynamic maintenance management system that continuously evaluates vehicle usage and opera-ting conditions to determine maintenance requirements. The starting maintenance interval specified by variant coding represents a maximum interval that may only be achieved under favorable operating conditions. Actual maintenance intervals may be significantly shorter depending on vehicle use. Vehicle operating conditions such as driving conditions, engine load, engine operating conditions, idling, short-trip operation, environmental influences, oil aging, and Diesel Particulate Filter (DPF) regeneration activity may reduce the maintenance interval from its starting value. These conditions may accelerate engine oil aging through increased soot loading, fuel dilution, moisture accumulation, and additional engine operating stress. As a result, the remaining distance and remaining time until the next service may be reduced from the starting maintenance interval. Remedy Do not replace any parts. A due service must be assumed if the maintenance data calculated by ASSYST PLUS indicates that service is required.

Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positioner: • P300A6D The boost pressure is too low. Charge Air Cooler. • P300974 Component 'Boost pressure positioner' has a malfunction. The boost pressure is too low. • P300DFB Component 'Boost pressure positioner' has a malfunction. • P300DE8 Boost pressure control A has a malfunction after the cold start. Cause The potential causes for these fault codes are: A. Leak or Blockage in the Intake or Charge Air System: This can prevent the proper flow of air, affecting the boost pressure. B. Insufficient Source Vacuum, Vacuum Leak, or Sticking/Weak Vacuum Component: These issues can prevent the boost pressure positioner from functioning correctly. • For Model Year 2023-Cuurent vehicles operating at approximately 4,000 ft elevation or above, reduced ambient pressure and/or high brake demand may contribute to reduced available vacuum differential and under boost com-plaints, even when no discrete vacuum component failure is identified. C. Internal Malfunction of the Boost Pressure Positioner: The component itself may be faulty. D. Internal Defect with the Variable Turbine Geometry (VTG) System inside the Turbocharger: Issues within the turbo-charger can affect boost pressure control. Remedy Engineering Review Required: For vehicles operating at approximately 4,000 ft elevation or above, a TIPS case MUST be opened before replacing any component for fault codes P300A6D, P300974, P300DFB, or P300DE8.

Complaint The customer reports that the engine cranks but does not start, or only starts after extended cranking. A check engine light may be present, and fault codes P300616 (The fuel pressure in the system is too low) and/or P300617 (The fuel pressure in the system is too low) may be stored, along with other fuel pressure-related fault codes. Cause Insufficient high-pressure fuel build-up during engine cranking. The fuel system does not achieve the required rail pressure of >120 bar, preventing engine start. This condition may be caused by internal leakage within the fuel injection system, inadequate fuel supply from the low-pressure circuit, or a malfunction of the high-pressure fuel pump. Remedy 1. Verify high-pressure fuel rail pressure during engine cranking using XENTRY actual values. • Evaluate the actual value “The starter turns and the combustion engine does not start” and monitor high-pressure fu-el rail pressure during cranking. (See attachment: XENTRY actual values – rail pressure not reaching >120 bar) • The system must achieve a minimum of >120 bar in order to enable engine start. → If the specified rail pressure is not achieved, perform the following checks: 2. Check low-pressure fuel supply • Verify fuel quality (color, clarity, separation, contamination) • Inspect fuel tank, fuel filter, and low-pressure fuel pump for debris, restriction, or damage • Measure low-pressure fuel supply before and after the fuel filter and confirm values are within specification • Perform a fuel volume test at the high-pressure pump inlet to ensure adequate delivery • Verify that the injector leak line is installed correctly, remains unmodified, and is not restricted or kinked → If low-pressure fuel supply is not within specification: Repair as necessary and recheck high-pressure fuel build-up 3. Check for internal leakage within the fuel injection system • Perform a fuel injector leak/return test using XENTRY • Evaluate injector leak-back during cranking NOTE: If the combustion engine does not start, perform the test by cranking the engine 3–4 times for approximately 15 seconds each, instead of allowing the engine to run for approximately 60 seconds → If injector leakage is present: Replace the affected injector(s) and perform injector teach-in 4. Check high-pressure fuel system • If no leakage is identified and low-pressure supply is sufficient, evaluate high-pressure fuel generation → If high-pressure fuel system does not generate sufficient pressure: Replace the high-pressure fuel pump 5. Final verification • Verify that rail pressure exceeds >120 bar during cranking • Confirm the engine starts normally without extended crank • Clear fault codes and perform final validation

Complaint The customer reports an exhaust odor from the engine compartment, potentially accompanied by a check engine light and/or engine misfire. Cause The injector hold-down may fracture due to material-related factors, allowing the injector to lift from its seat and resulting in combustion gas leakage past the sealing interface. Remedy Carry out repair measures in accordance with the extent of damage determined during inspection. Replace only tho-se components identified as faulty or compromised by the failure, including the fuel injector, sealing ring, injector hold-down, hold-down bolt, high-pressure fuel line(s), and, if required, the fuel distributor (rail). All work involving fuel injector removal and installation must be carried out in accordance with WIS document AR07.16-D-1020TSM. Particular attention must be given to the proper preparation of the injector bore and sealing in-terface. All carbon deposits, combustion residue, and surface contamination must be fully removed to ensure correct injector seating and sealing integrity, thereby preventing combustion gas blow-by and repeat failure.