2025 Mercedes-Benz Sprinter 2500

I rented this car from Enterprise, as I was driving on the highway other cars was pointing up the bair conditioner plastic compartment was flapping extremly hard back and forth to the poit it was almost coming off and coud of flew into some one elses winshield causing seruious harm. enterprise is saying i must of hits a bridge or tree absoulutly not. upon pulling ovr nd inspecting the air conditioner cover the bolts to hol the can cover on ws not there and the adhesive had failed to hold the plastic cover down. you can clearly see on the photos that i did not go undet a low bridge or hit anything not one scratch on the roof of the vehicle. Enterprise sent me off in a Van l that had a loose top airconditioner shroud which could have seriously injured me or someone else.

NHTSA ID

11771034

Incident

Sep 4, 2026

My 2025 Mercedes-Benz Sprinter 2500 Cargo AWD High Roof has had a creaking noise from the steering column since new (now ~12,000 miles). Symptoms • Creak starts after driving over bumpy roads, then stays constant on smooth and bumpy pavement • Continues after parking — I can reproduce it by pushing on the steering wheel • Happens cold and fully warmed up • Sounds like it’s coming from the steering column under the dash, near the firewall What’s been tried • Dealer #1: replaced the brake booster — no change • Mercedes-Benz Van Center: replaced rubbing hood hinges — quiet for 65 miles, then the creak returned

NHTSA ID

11770744

Incident

Dec 10, 2025

Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty. In some instances, the vehicle would not move forward or reverse. Warning indicators appeared, and the transmission Fault Stop began showing abnormal behavior such as delayed shifting, jerking, slipping, or sudden loss of power. This created a dangerous safety risk, especially while driving in traffic and at intersections. The vehicle has been maintained regularly, and this issue occurred unexpectedly. I believe this transmission defect may affect other vehicles of the same make and model and should be investigated for consumer safety. The dealership attributed the issue to wrong fuel, but I am concerned the actual issue involves transmission failure. I have a fuel purchase receipt showing the correct fuel was purchased before the incident. Despite this, the dealership suggested wrong fuel as the cause. I respectfully request that this matter be reviewed and appropriate action be taken. Vehicle Information: Make: Mercedes-Benz Model: Mercedes-Benz Sprinter Cargo Van 2500 Year: 2025 Mileage: 71599 VIN [XXX] Date of Incident:03/24/2026 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11734794

Incident

Mar 24, 2026

Refer to Safety Recall 25V747 and see the attachment which outlines our complaint. RV does not comply with requirements of FMVSS 110 and 49 CFR Part 567. We were the reporting party to the manufacturer and according to NHTSA database, our VIN is not present for the required recall service/extended fuel tank replacement. The RV manufacturer and dealer are not presently responding to requests from us to have the recall service completed. We believe they have not correctly reported additional safety concerns as are described in the attachment. The manufacturer has communicated that since producing RV's in 2021, they have improperly weighed RVs which has resulted in inaccurate OCCC labeling and we believe owners unknowingly operated RV's over GVWR. Our RV's OCCC is 333 lbs. A 174 lb weight savings per Safety Recall 25V747 will not bring our RV into compliance as we have a certified curb weight of 8700 lbs. and believe other same year/models have the same curb weight. Additionally, we are inquiring if Remote Vans is required to provide a cargo carrying allowance in addition to the occupant weight i.e. 600 lbs. for four seat belted passengers per FMVSS 110. We have also filed a complaint/attachment with Oregon Department of Justice Consumer Protection on 11/28/25.

NHTSA ID

11706084

Incident

Mar 26, 2025

Check engine light with fault code P300E5F and/or P300E5E in MRD1 (CDI) Complaint The check engine light is on, with a possible reduction in power. No soot is present in the exhaust system. Fault codes: P300E5F ‑ The fill level of the Diesel Particulate Filter is too high. Early warning. P300E5E ‑ The fill level of the Diesel Particulate Filter is too high. Regeneration of the Diesel Particulate Filter is disabled. Additional information: No additional fault codes related to the Diesel Particulate Filter or Exhaust Gas Recirculation system may be present for this LI to apply. Cause These fault codes may be triggered due to unfavorable driving conditions, such as: •Frequent short‑distance trips •Extended idle periods •Infrequent highway driving •Incomplete regeneration cycles These conditions can lead to excessive soot accumulation in the Diesel Particulate Filter, resulting in elevated fill levels and regeneration lockout. Remedy Fault code P300E5F indicates that the Diesel Particulate Filter soot load has exceeded 130% but remains below 160%. Regeneration remains permitted. Fault code P300E5E indicates that the Diesel Particulate Filter soot load has exceeded 160%. Regeneration is disabled to protect components. 1. Perform a tailpipe wipe test Inspect the tailpipe for soot using a clean white cloth. • If soot is found, stop this procedure and follow LI49.20‑N‑078466. • If no soot is found, continue with Step 2. 2. Check the Diesel Particulate Filter data Using XENTRY, review and save the following information: • Diesel Particulate Filter fill level • Calculated soot load • Ash load • Regeneration history • Distance and operating time since the last successful regeneration • Relevant exhaust‑temperature and differential‑pressure actual values Process any additional fault codes according to the applicable Guided Tests before attempting regeneration. 3. Perform a manual standstill regeneration Perform a manual standstill regeneration of the Diesel Particulate Filter according to the current XENTRY instructions. • Save or print the regeneration results. 4. If the manual standstill regeneration completes successfully Clear the fault memory and verify that the Diesel Particulate Filter actual values are plausible. • Confirm that the applicable fault codes do not return. • Complete a road test and confirm that no fault codes return. • Use damage code 14370F7 if the vehicle is under warranty. Release the vehicle only after proper Diesel Particulate Filter operation has been confirmed. 5. If the manual standstill regeneration does not complete successfully Replace the Diesel Particulate Filter according to the current Workshop Information System instructions. • Confirm that the MRD1/CDI control unit has the latest available software. Update the software if it is not current. • Thoroughly inspect the exhaust system downstream of the Diesel Particulate Filter for soot. • If soot is found, follow LI49.20‑N‑078466 for the required inspection and replacement of affected components. • Complete all required teach‑in, initial startup, and reset procedures after the repair. • Clear the fault memory and perform a road test. • Recheck the fault memory and verify that the Diesel Particulate Filter actual values are plausible.

Check engine light with fault code P3005CA in MRD1 (CDI) Complaint The check engine light is on, with a possible reduction in power and the presence of soot in the exhaust system. Fault code P3005CA: The diesel particulate filter efficiency is insufficient. Additional information: Additional fault codes may be present, related to the Diesel Particulate Filter (DPF) system or the Exhaust Gas Recirculation (EGR) system. Cause This fault code sets due to the following factors: 1. Damage to the Diesel Particulate Filter (DPF) unit. 2. The N74 Soot Particulate Sensor Control Unit detects soot or debris downstream of the underbody SCR catalytic converter. Remedy Note: The XENTRY guided tests for fault code P3005CA have been revised. Complete all applicable guided tests before replacing components. TIPS cases are no longer required unless: • No soot is found at the Diesel Particulate Filter (DPF) outlet. • The fault occurs on a vehicle produced after the applicable production clean point. • The fault returns after the applicable repairs have been completed. • The fault occurs on a vehicle confirmed to have the latest available MRD1/CDI control unit software.

Sprinter 907 ‑ Oil leak in area of wheel hub / rear axle shaft Complaint Oil leak in the area of the wheel hub Cause Insufficient sealing with previous axle shaft with single sealing lip Remedy New axle shafts have been created with a dual lip style seal. New part numbers: A 906 350 37 10 ‑‑> A 907 350 19 03 ( left / ring gear 215 ) A 906 350 38 10 ‑‑> A 907 350 20 03 ( right / ring gear 215 ) A 906 350 39 10 ‑‑> A 907 350 21 03 ( left / ring gear 245 ) A 906 350 40 10 ‑‑> A 907 350 22 03 ( right / ring gear 245 )

Check engine light with reduced power with fault codes P300A6D, P300974, P300DFB, or P300DE8 Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the boost pressure positioner: • P300A6D: The boost pressure is too low. Charge air cooler. • P300A6F: The boost pressure is too low. (High‑pressure turbocharger) • P300A71: The boost pressure is too low. (Low‑pressure turbocharger) • P300974: Component 'Boost pressure positioner' has a malfunction. The boost pressure is too low. • P300DFB: Component 'Boost pressure positioner' has a malfunction. • P300DE8: Boost pressure control A has a malfunction after a cold start. Cause The potential causes for these fault codes are: A. Leak or Blockage in the Intake or Charge Air System: This can prevent proper airflow, affecting boost pressure. B. Insufficient Source Vacuum, Vacuum Leak, or Sticking/Weak Vacuum Component: These issues can prevent the boost pressure positioner from functioning correctly. • For Model Year 2023‑Current vehicles operating at approximately 4,000 ft elevation or above, reduced ambient pressure and/or high brake demand may contribute to reduced available vacuum differential and underboost complaints, even when no discrete vacuum component failure is identified. C. Internal Malfunction of the Boost Pressure Positioner: The component itself may be faulty. D. Internal Defect with the Variable Turbine Geometry (VTG) System Inside the Turbocharger: Issues within the turbocharger can affect boost pressure control.

EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20‑N‑073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: ‑ Mechanical damage through bending when loading and unloading ‑ Worn contact plates ‑‑> After detachment of silver plating, the coper plate is corroded ‑ Movement of sliding door/body when driving ‑‑> Contact pins do not always make contact with contact plate ‑‑> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903 Check the fit of the sliding doors here and make any necessary adjustments as per AR72.16‑S‑1023E (447 /448) and AR72.16‑D‑1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door