2019 Mercedes-Benz Sprinter 3500

Description of Incident:The electronic ignition module suffered a sudden failure due to unsealed manufacturer water intrusion, leaving the vehicle completely stranded with an immediate safety hazard. Component failed & available for inspection: Electronic Ignition Switch (EIS) module / Ignition Control Module. Yes, it is available for inspection. Safety risk: The sudden failure causes an immediate safety hazard by leaving the vehicle completely stranded with no way to shift the transmission into neutral to pull it out of harm's way. Confirmed by dealer/independent center: NO, the vehicle has not been towed to a shop yet due to the high cost of repairs. Inspected by manufacturer/police/insurance: NO Warning lamps or symptoms prior: There were no warning messages. The ignition system simply went completely dead without warning.

NHTSA ID

11749207

Incident

Jun 4, 2026

Hello, I recently took the vehicle to the official Mercedes Benz dealership for recalls and they have completed all of them , Also have proof of correction document I can send it over, please update the system Thanks

NHTSA ID

11690596

Incident

Sep 29, 2025

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V796000 (POWER TRAIN), and the vehicle was taken to a local dealer, where the vehicle was repaired under recall, and the contact was informed that the knock sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

NHTSA ID

11675885

Incident

Jul 16, 2025

Mileage

98,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the passenger’s side bunk window detached and fell off. The contact stated that the window was a frameless window and was sealed with adhesive. The contact researched and discovered an unknown recall; however, the contact VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 9,100.

NHTSA ID

11586577

Incident

Nov 2, 2023

Mileage

9,100 mi

At high elevations, at some times soon after a cold start the throttle becomes completely unresponsive. This is not a low power issue due to altitude--even putting the throttle pedal to the floor, the RPMs remain at idle and do not move at all. After I power down and restart, it worked briefly and then again became unresponsive. Once the engine is warm, the problem has not appeared. This put me in an unsafe situation on two occasions: 1) Pulling out of a parking lot onto a 2 lane snow covered highway, the throttle became completely unresponsive while I was sitting across both lanes of traffic, leaving me exposed to a collision. I had to shut off and restart the engine to get moving. Elevation 10,700 feet. 2) In a parking lot, moving to get out of the way of a snowplow. I had to restart the vehicle 5 times before I was able to get out of the snowplow's way. Elevation 9,700.

NHTSA ID

11572799

Incident

Feb 7, 2024

Function goes off intermittently sometimes for a week at a time Also signals brake problems on dash

NHTSA ID

11566221

Incident

Jan 18, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.

NHTSA ID

11536565

Incident

Jul 4, 2023

Mileage

14,000 mi

After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle was inspected and above noted campaign was applied. Mileage on the vehicle is currently 15000. Events took place between 12k and 14.5k. Degrade of fuel economy as well as other operations degradations took place after a service visit at 14.5k.

NHTSA ID

11480168

Incident

Aug 15, 2022

EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20‑N‑073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: ‑ Mechanical damage through bending when loading and unloading ‑ Worn contact plates ‑‑> After detachment of silver plating, the coper plate is corroded ‑ Movement of sliding door/body when driving ‑‑> Contact pins do not always make contact with contact plate ‑‑> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903 Check the fit of the sliding doors here and make any necessary adjustments as per AR72.16‑S‑1023E (447 /448) and AR72.16‑D‑1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door

Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversing. The customer must then immediately park the vehicle (ignition Switched OFF) The hydraulic pressure release process within the ESP control unit may not be completed. Remedy Updating the software release of the RVC177 reversing camera

Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause The fuel level display may be incorrect due to one or both of the following conditions: 1. The Fuel Supply Control Unit (FSCU) may not recognize a refueling event if the Controller Area Network (CAN) does not enter sleep mode. This may occur if the vehicle is refueled with the engine running, the ignition is switched on during refueling, or aftermarket or upfitter‑installed equipment keeps the vehicle powered. 2. The fuel level sensor float or sensor arm may be restricted by the low‑pressure fuel pump pickup tube, fuel lines, electrical wiring, or an incorrectly positioned component. The fuel level sensor may become stuck above or below the pickup tube and indicate an incorrect fuel level. Similar FSCU actual values do not rule out a mechanical restriction. The fuel level sensor may be physically held at an incorrect position while the two actual values remain similar.

Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be felt in the following situations: • accelerating from stop or up hill • during upshifts Cause Under Investigation, possible torque converter clutch operation

Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.