2022 Mercedes-Benz Sprinter 3500

The SRS malfunction light was on the dashboard. When I went to the dealership I was told that the wires were damaged under the seats. So I had the dealership do the repair. Then I was told that they had a known problem with the wires actually there was a recall stating the same issue. But since it wasn’t showing up by the vin. Number they refused to do the repairs by a recall so I had to pay for the repairs. I’m confused why the problem is actually what is in the recall why wouldn’t it be fixed regardless if the vin number didn’t show up as being faulty. When it’s the same issue. That they found.

NHTSA ID

11774083

Incident

Oct 20, 2026

During a drive in an extended rain shower,the adaptive cruise control stopped working, and the accident avoidance system ceased to function, giving multiple warnings on the dashboard information system. It took 2 days to dry out and start functioning again.

NHTSA ID

11663161

Incident

May 14, 2025

The emergency parking brake will not disengage. Renders vehicle immobile.

NHTSA ID

11628848

Incident

Nov 21, 2024

This report concerns the crosswind assistance function on a Mercedes Sprinter van. Whenever a crosswind is detected, vehicle will radically and unevenly apply brakes. In my case, it most often seems to apply the front driver’s side brake. This results in a sudden dive towards the braking wheel and an uncommanded dramatic slowing of the vehicle. This is unnerving to say the least, and cannot be safe when doing 70 mph on an interstate alongside a tractor trailer, with another behind me, as I was doing in southern Nevada the first time I experienced it. While this form asks for the date the incident occurs, I am citing the first time I experienced it, but it is ongoing.

NHTSA ID

11605849

Incident

May 4, 2023

The contact owns a 2022 Mercedes-Benz Sprinter 3500. The contact stated while driving 70 MPH, he briefly lost control of the vehicle after the crosswind stabilization system activated, drastically reducing speed to under 50 MPH and pulling the vehicle into the right lane. The vehicle returned to normal functionality, but the failure became a regular occurrence while driving through light crosswinds. The crosswind warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.

NHTSA ID

11597521

Incident

Sep 1, 2023

Mileage

2,000 mi

During the week of [XXX], 2024 my Sprinter 3500, engine will not start. All lights come on dash. Called AAA insurance and they tried to jump start, vehicle would not start. Battery voltage good 12. 3 voltages. Towed the vehicle to Dealer. Dealer performed several tests, found ground W105 /3 missing securing nut. W105 is ground under the driver's seat grounded to the vehicle to provide grounding. This can only be reached by removing the driver's seat. The grounding nut was missing. The Dealer charged me $916.08. I mention to Mecedes-Benz Service advisor Brock Keck in Sacramento, it should be covered under warranty. They told me it is not covered under warranty. I bought the vehicle in 2022. I strongly believe that the ground nut was not installed properly by the Mercedes-Benz where the vehicle was assembled or manufactured. The millage in the vehicle is approximately 5,800 miles now. I am the first owner. Please help me to resolve this issue with the dealer. Thank you for your assistance to this matter. My email is [XXX] my phone number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11581143

Incident

Apr 4, 2024

I did spend lots from my pocket to maintain this vehicle.I parked my vehicle for few days in my driveway.i try to start my vehicle once I get back from break.It won’t started.I even changed the new battery but I couldn’t be able to start.I towed to the dealership yesterday.Not sure what is the problem

NHTSA ID

11567269

Incident

Jan 22, 2024

The contact owns a 2023 Renegade RV built on a 2022 Mercedes-Benz Sprinter Chassis. The contact stated that while an independent mechanic was servicing the vehicle, he noticed that the rear inner tires had rubber valve stems. The contact stated that an independent mechanic had informed him that the rubber material of the valve stems was inadequate for the RV weight capacity. The mechanic informed the contact that the rubber material was inadequate because the generation of heat while driving could add more pressure to the tire, which could in turn damage the rubber valve stems, and could cause the tire to deflate or to blow out. The mechanic replaced the rear inner tires rubber valve stems with steel valve stems. The contact stated that the information had raised concerns because the rubber valve stems had caused the tires of the RV he previously owned to fail while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The failure mileage was 8,000.

NHTSA ID

11556297

Incident

Sep 21, 2023

Mileage

8,000 mi

Sprinter 907 ‑ Oil leak in area of wheel hub / rear axle shaft Complaint Oil leak in the area of the wheel hub Cause Insufficient sealing with previous axle shaft with single sealing lip Remedy New axle shafts have been created with a dual lip style seal. New part numbers: A 906 350 37 10 ‑‑> A 907 350 19 03 ( left / ring gear 215 ) A 906 350 38 10 ‑‑> A 907 350 20 03 ( right / ring gear 215 ) A 906 350 39 10 ‑‑> A 907 350 21 03 ( left / ring gear 245 ) A 906 350 40 10 ‑‑> A 907 350 22 03 ( right / ring gear 245 )

EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20‑N‑073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: ‑ Mechanical damage through bending when loading and unloading ‑ Worn contact plates ‑‑> After detachment of silver plating, the coper plate is corroded ‑ Movement of sliding door/body when driving ‑‑> Contact pins do not always make contact with contact plate ‑‑> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903 Check the fit of the sliding doors here and make any necessary adjustments as per AR72.16‑S‑1023E (447 /448) and AR72.16‑D‑1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door

Roof‑mounted air conditioning system HK4 does not cool/cools poorly Complaint Roof‑mounted air conditioning system HK4 does not cool/cools poorly. Fault code in HVAC177: B106F87 The left rear blower regulator has a malfunction. Message missing. B107087 The right rear blower regulator has a malfunction. Message missing. Cause Condenser fans of roof‑mounted air conditioning system HK4 are not functioning. The fans themselves have a fault on the circuit board. As a result, an extremely rare interaction of various processes can lead to failure of the fans (software enters an undefined state). Remedy 1. Remove and reinsert the fuse for the condenser fans. 2. Activate the condenser fans via Xentry and check that they are operating correctly.

Brakes may lock up when reversing at slow speeds, 907 vehicles with modification year (XJ4) Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversing. The customer must then immediately park the vehicle (ignition Switched OFF) The hydraulic pressure release process within the ESP control unit may not be completed. Remedy Updating the software release of the RVC177 reversing camera

Complaint Customer or dealer wishes to store a 907 Sprinter for an extended period (longer than 20 days) Cause With the enhanced electrical system of the 907 Sprinter, it is necessary to take additional measures to ensure discharge of the systems and emergency P battery G1/2 does not occur. Remedy ‑ Disconnect ground line of the on‑ board electrical system battery G1 at the battery master switch on located on the interior bulkhead, driver’s side (see image Battery Main Switch) AR54.10‑D‑0029TS ‑ Expose fuse holder at driver’s seat base and remove fuse F55/4f32 (10amp ATO) (see image Fuse Box)