2004 Mercury Grand Marquis Driver assistance Problems

While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter who was with me at the time confirmed that the car had indeed accelerated on it's own. My husband started the car and it did idle high and get hot once again, although only parked with no one in it. He thought he knew what the problem was and we turned off the car and closed the hood and went inside to order the part. A few minutes later, we heard a couple popping noises and I opened the door that led into the garage from the basement. Smoke was coming into the house and my husband said that a flame shot over my head. The car had caught on fire under the closed hood. We called the fire department, but by the time they arrived, a good portion of the basement was on fire. The house was a total loss. My husband though that the pvc elbow under the hood was sticking closed, so that is the part we were going to order. Unsure, if that was the real cause or not. The car did not have any warning lights or any other indications of a problem before this incident.

NHTSA ID

11482417

Incident

Sep 8, 2021

VEHICLE HEADLIGHTS WORK INTERMITTENTLY . CRUSE CONTROL DOES NOT RESET OR TURN ON WHEN SUPPOSED TO. THIS IS ALSO AN INTERMITTENT PROBLEM, SOMETIMES RESETTING, AND SOMETIMES NOT. HEADLIGHTS WOULD SOMETIMES NOT TURN ON WHEN DRIVING UNLESS PULLING TURN SIGNAL ARM TOWARD STEERING WHEEL AND HOLDING. HIGH BEAMS ONLY WOULD WORK.

NHTSA ID

10779135

Incident

Jun 2, 2015

Mileage

80,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS COMING TO A STOP, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE SPEED AND RPMS INCREASED WITHOUT WARNING. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT POWERED THE VEHICLE OFF AND NOTICED BLUE SMOKE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. MA 09/25 UPDATED 12/05/2017*CN

NHTSA ID

10735745

Incident

Jul 17, 2015

Mileage

58,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLES SPEED INCREASED. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE BEGAN TO REDUCE SPEED. THE CONTACT MANEUVERED ONTO THE EMERGENCY LANE AND TURNED THE VEHICLE OFF. AFTER RESTARTING THE VEHICLE, IT BEGAN TO FUNCTION NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10437785

Incident

May 11, 2011

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH WITH THE BRAKES ENGAGED, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT IN ORDER TO STOP THE VEHICLE, HE HAD TO SHIFT INTO NEUTRAL AND SHUT THE ENGINE OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 67,000.

NHTSA ID

10417971

Incident

Jun 1, 2010

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE SURGED BACKWARDS UNTIL HEAVY PRESSURE WAS APPLIED TO THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,800.

NHTSA ID

10411504

Incident

Jun 29, 2011

Mileage

27,800 mi

I OWN A 2004 MERCURY GRAND MARQUIS LS THAT UNEXPECTEDLY GOES INTO UNINTENDED ACCELERATION WHEN SLOWING DOWN OR STOPPING VEHICLE. I NEVER KNOW WHEN THE UNINTENDED ACCELERATION WILL OCCUR. FIRST NOTICED PROBLEM AT ABOUT 24000 TILL NOW AT 71000 MILES. THE PROBLEM OCCURS USUALLY IN A LINE OF TRAFFIC AS I AM SLOWING DOWN OR SLOWING DOWN TO STOP AT A STOP SIGN OR TRAFFIC LIGHT. OR PARKING THE VEHICLE. SUDDENLY THE ENGINE STARTS RACING AND SOMETIMES THE VEHICLE WILL JUMP FORWARD RAPIDLY (SUDDEN UNINTENDED ACCELERATION). I HAVE TO APPLY THE BRAKES RAPIDLY AND WITH EXTREME PRESSURE TO KEEP THE VEHICLE FROM HITTING THE VEHICLE IN FRONT OF ME OR TO KEEP FROM RUNNING A TRAFFIC LIGHT OR STOP SIGN. MOST OF THE TIME WHEN THE ENGINE RACES AND I APPLY THE BRAKES THE REAR WHEELS WILL CONTINUE TO SPIN AT A HIGH RATE EVEN TO THE POINT OF CAUSING THE RUBBER ON THE TIRES TO SMOKE AND STILL TRY TO PUSH ME FORWARD. AFTER APPLYING THE BRAKES I MUST TURN OFF THE ENGINE USING THE KEY TO STOP THE UNINTENDED ACCELERATION. THIS IS A SERIOUS SAFETY PROBLEM. I NOTICED THE PROBLEM NOT LONG AFTER PURCHASING THE CAR AND REPORTED IT TO THE DEALER DUB HERRING FORD IN PICAYUNE, MS. WHILE THE CAR WAS STILL UNDER WARRANTY. THEY DIDN'T DO ANYTHING TO CHECK OR FIX THE PROBLEM. THEY SEEMED NOT TO WORRY OR BE CONCERNED ABOUT THIS PROBLEM! I REPORTED THE PROBLEM SEVERAL TIMES TO THE DEALER WITH NO SUCCESS. I THEN REPORTED IT TO THE FORD MOTOR COMPANY SEVERAL TIMES AND THEY REFERRED ME TO THE DEALER WHICH DIDN'T DO ANYTHING TO FIX THE PROBLEM TO START WITH. I THEN TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP AND THEY TRIED TO FIND OUT FROM THE DEALER AND FORD CO. IF THERE WAS A RECALL OR NOTATION OR FIX FOR THE PROBLEM. THE INDEPENDENT SHOP SAID THE DEALERS AND FORD CO. WOULDN'T GIVE HIM ANY INFORMATION CONCERNING THE PROBLEM. THEY ASKED ME TO CONTACT FORD MOTOR CO. AND SEE IF I COULD GET ANY RESPONSE FOR A FIX OR REPAIR AND GOT NO HELP FROM THEM. I AM LODGING A FORMAL COMPLAINT AGAINST FORD AND THE DEALER. *TR

NHTSA ID

10407056

Incident

May 31, 2011

Mileage

71,000 mi

THREE TIMES MY 2004 MERCURY MARQUIS HAS HAD SHOWN "PRIUS LIKE" PROBLEMS. ONCE IN DRY SUMMER , THEN TWICE IN WINTER IN THE PACIFIC NW.THE LAST TIME I WAS INTO THE INTERSECTION WHEN I SLAMMED ON MY PARKING BRAKE TO STOP THE CAR BUT THE MOTOR WAS STILL RACING.

NHTSA ID

10330048

Incident

Apr 14, 2010

Mileage

57,692 mi

UNINTENDED ACCELERATION: LAST YEAR (FEB 2009) MY 2004 MERCURY GRAND MARQUIS HAD AN UNINTENDED ACCELERATION WHICH I (WEIGHT LIFTER) COULD BARELY CONTROL AND I ALMOST CRASHED INTO 2-CARS. I ALSO HAD TO HAVE THE BRAKES REPLACED DUE TO SEVERE BRAKING REQUIRED TO STOP THE CAR DUE TO THE UNINTENDED ACCELERATION I USED A RELIABLE MECHANIC (HIGHLY RATED BY THE STATE OF MA) AS THE LOCAL FORD DEALER SHOPS ARE OVER-PRICED AND UNRELIABLE. NO DIAGNOSTIC CODES SHOWED-UP AT THE SHOP AFTER THE PROBLEM, BUT I WOULD NOT HAVE MY WIFE DRIVE THIS CAR? THE CAR IS WELL MAINTAINED AND I HAD A PREVIOUS GRAND MARQUIS, SO I KNOW THE CAR BETTER THAN MOST. HAVE YOU HEARD ABOUT THIS PROBLEM AND IS THERE A RECALL? FORD WAS CONTACTED ON FEB 23 2010, VIA THEIR PROTAL, AND INDICATED THAT THERE WAS NO PROBLEM OR RECALL, AND SUGGESTED THAT I GO TO THEIR DEALER (DID NOT GO AS I HAVE NO NEED FOR BS). I INFORMED MY LOCAL MECHANIC THAT THE CAR WENT INTO OVERDRIVE AND I HAD TO DRIVE OVER THE CURB (BRAKE TO FLOOR TO STOP IT).L BURNED OUT THE BRAKES BUT NO ONE DIED. THERE WAS NO DIAGNOSTIC CODES THAT SHOWED A BRAKING OR OTHER ELECTRONIC PROBLEM. *TR

NHTSA ID

10328554

Incident

Feb 15, 2009

Mileage

88,000 mi

DT*: THE CONTACT STATED WHILE APPROACHING A STOP UNDER NORMAL BRAKING, THE VEHICLES ENGINE REVS AND SURGES FORWARD. THE BRAKE PEDAL MUST BE DEPRESSED TO THE FLOOR TO STOP THE VEHICLE. THIS HAPPENED 5 TIMES AND THE VEHICLE WAS INSPECTED BY THE DEALER HOWEVER; THE PROBLEM COULD NOT BE DUPLICATED. THE VEHICLE WAS DRIVEN OVER 6,000 MILES WHEN THE PROBLEM RETURNED. IT WAS TAKEN BACK TO THE DEALER FOR SERVICE AND AGAIN THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER BELIEVED THERE IS A PROBLEM WITH THE TRANSMISSION. UPDATED 04/06/06. *JB

NHTSA ID

10153351

Incident

Mar 4, 2005

Mileage

16,890 mi

DT*: THE CONSUMER STATED WHILE DEPRESSING THE BRAKE PEDAL THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THE FIRST TIME; A DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS DRIVEN FOR A PERIOD OF TIME AND THE ACCELERATION PROBLEM CONTINUED TO PERSIST. *JB UPDATED 02/24/06. *JB

NHTSA ID

10147949

Incident

Dec 30, 2005

Mileage

25,000 mi

DT: WHILE THE CONTACT'S FRIEND WAS PULLING INTO A PARKING LOT SHE PRESSED ON THE BRAKE PEDAL AND IT HESITATED WHILE STOPPING THE VEHICLE. ON A SEPARATE OCCASION, WHILE STOPPING AT A STOP LIGHT THE ACCELERATOR PEDAL GOT STUCK. THIS CAUSED THE CONTACT'S VEHICLE TO REAR END THE VEHICLE IN FRONT. WHEN THE BRAKE PEDAL WAS PRESSED THE VEHICLE WAS NON RESPONSIVE. THE CONTACT HAD TO TURN THE VEHICLE OFF TO GET IT TO STOP. NO INJURIES REPORTED. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP TO BE INSPECTED CONCERNING THIS PROBLEM.*AK

NHTSA ID

10145626

Incident

Dec 18, 2005

Mileage

10,000 mi

DT: THE VEHICEL ACCELERATED SUDDENLY AND THE BRAKES COULD NOT STOP IT. WHILE IN A PARKING LOT TO PUT AIR IN THE TIRES THE VEHICLE JUST TOOK OFF AND CRASHED INTO A BUILDING. THIS HAPPENED JULY 30, 2005 THE CONSUMER IS GETTING READY TO CONTACT FORD. *AK *JB

NHTSA ID

10131115

Incident

Jul 30, 2005

Mileage

28,071 mi

MY WIFE WAS DRIVING OUR 2004 MERCURY GRAND MARQUIS (PRE-CERTIFIED, BOUGHT OFF THE SHOWROOM FLOOR AUGUST 2004); OUR THREE TEENAGE FOSTER CARE CHILDREN AND I WERE PASSENGERS. OUR MARQUIS ENTERED THE PARKING LOT OF CONVENIENCE STORE SO THAT WE COULD INSTALL AIR IN LEFT FRONT TIRE. WE DID A U-TURN IN PARKING LOT TO PROCEED TO AIR COMPRESSOR. WITH HER RIGHT FOOT ON BRAKE PEDAL, MY WIFE STEERED THE CAR THROUGH THE U-TURN, HEADING TOWARD AIR COMPRESSOR. SUDDENLY, WITHOUT ANY WARNING, THE CAR ACCELERATED UNCONTROLLABLY. THE BRAKE WOULD NOT WORK - BRAKE PEDAL WAS PUSHED ALL THE WAY DOWN; CAR CONTINUED TO ACCELERATE AND TRAVELED OVER A LARGE CONCRETE BARRIER AND CRASHED INTO BUILDING. THE CAR COULD NOT BE STEERED WHILE CAR SPED FORWARD. THE AIR BAGS DID NOT DEPLOY. WE WERE WEARING OUR SEAT BELTS AND SHOULDER HARNESSES. THANKFULLY, THE AUTO HIT THE BUILDING INSTEAD OF THE GASOLINE PUMPS IN PARKING LOT. AFTER CRASHING INTO BUILDING, THE ENGINE CONTINUED TO ACCELERATE OR "REV" AT HIGH RATE. A LADY WHO WAS PUMPING GAS INTO HER CAR RUSHED OVER TO ASSIST US. SHE INSISTED THAT MY WIFE KEEP HER FOOT ON BRAKE PEDAL AND ASSISTED IN GETTING THE DRIVER'S DOOR OPEN AND INSTRUCTING FOR MY WIFE TO AVERT HER FACE AND INCH OVER IN SEAT TOWARD DOOR AFTER RELEASING THE SHOULDER HARNESS/SEAT BELT. I WAS ABLE TO GET THE CAR IN PARK AND TURN IGNITION OFF. MY WIFE WAS TRANSPORTED BY AMBULANCE TO ER FOR TREATMENT OF INJURIES. HIGHWAY PATROL OFFICER MADE ACCIDENT REPORT. AUTO WAS TOWED TO PRIVATE REPAIR FACILITY FOR EVALUATION. *NM *NM

NHTSA ID

10131514

Incident

Jul 30, 2005

Mileage

27,800 mi

2004 MERCURY GRAND MARQUIS ACCELERATED AT FULL SPEED WHEN CONSUMER BARELY TOUCHED THE ACCELERATOR PEDAL. THIS RESULTED IN THE VEHICLE CRASHING THROUGH THE BACK WALL OF THE CONSUMER'S GARAGE.*MR *NM

NHTSA ID

10131325

Incident

Aug 1, 2005

WHILE DRIVING, AND COMING TO A STOP (BRAKING) THE VEHICLE SURGED FORWARD. THE CONSUMER HAS TAKEN THE VEHICLE INTO THE DEALER. THE DEALER STATED THE VEHICLE WAS PERFORMING THE WAY IT SHOULD. PLEASE PROVIDE ANY FURTHER INFORMATION. ALSO, PLEASE PROVIDE THE VEHICLE IDENTIFICATION NUMBER. *JB THE CONSUMER STATED HAD A 2001 GRAND MARQUIS THAT DID THE SAME THING NUMEROUS TIMES. AFTER INVESTIGATING CONSUMER HAD CRUISE CONTROL DISABLED. NO FURTHER PROBLEM. *BF *NM

NHTSA ID

10119039

Incident

Apr 16, 2005

WHILE APPLYING THE BRAKE PEDAL VEHICLE ACCELERATED UNCONTROLLABLY. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NUMEROUS TIMES, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

NHTSA ID

10113369

Incident

Oct 9, 2004

THE CONSUMER WAS EXPERIENCING CRUISE CONTROL FAILURE. WHEN DRIVING THE CRUISE CONTROL WILL INADVERTENTLY COME ON AND GO OFF. *JB

NHTSA ID

10109782

Incident

Feb 3, 2005

THE ADJUSTABLE PEDAL CAN GO BACK OR FORTH WHEN HITTING THE BRAKE PEDAL THE GAS PEDAL IS SO CLOSE THEY HIT TOGETHER.*AK

NHTSA ID

10107167

Incident

Jun 1, 2004

THERE WAS PROBLEM WITH THE GEAR SHIFT OR TRANSMISSION, SHIFT LEVER MOVED FORWARD AND SHIFTED INTO REVERSE WITHOUT MY TOUCH. THE VEHICLE GETS HUNG-UP IN NEUTRAL. *BF FROM DRIVE OR REVERSE INTO PARK THERE WAS A METAL TO METAL INTERFERENCE EVIDENT. THE GEAR WOULD STICK AND REQUIRED 2 TO 3 MINUTES OF JIGGLING BACK AND FORTH WITH PRESSURE TO GET INTO PARK, OTHER TIMES WHEN IN PARK AND HAD THE ENGINE RUNNING, THE KEY WOULD SHUT DOWN THE ENGINE, BUT COULD NOT REMOVED WITHOUT PUTTING MORE PRESSURE ON THE LEVER INTO PARK. ON ANOTHER OCCASION THE VEHICLE DROVE BACKWARDS ABOUT 4 FT. BEFORE THE CONSUMER COULD PUT HIS FOOT INTO THE VEHICLE AND ONTO THE BRAKE. THIS WAS AN INTERMITTENT PROBLEM. *SC

NHTSA ID

10103233

Incident

Nov 1, 2004

WHEN THE CONSUMER ATTEMPTED TO COME TO A STOP , THE VEHICLE ACCELERATED INTO A BUILDING. THE VEHICLE WAS TOWED. *JB THE DEALER COULD NOT FIND ANYTHING WRONG. THE CONSUMER FOUND SEVERAL SIMILAR INCIDENTS. *SC

NHTSA ID

10097254

Incident

Oct 10, 2004

Mileage

2,235 mi

WITH THE CONSUMER'S FOOT ON THE BRAKE, THE VEHICLE SUDDEN ACCELERATED AND STARTED SHAKING. (NAR) *PH *CB

NHTSA ID

10065251

Incident

Jan 31, 2004

CONSUMER STATED THAT WHILE DRIVING CAME TO A RED LIGHT AND VEHICLE TOOK OFF. THE MORE HE APPLIED THE BRAKES THE FASTER VEHICLE WENT. HE AND HIS WIFE NARROWLY ESCAPED A COLLISION. CONSUMER TOOK FEET OFF THE BRAKES, AND PLACED THE VEHICLE IN NEUTRAL, WHICH CAUSED IT TO SLOW DOWN. THEN, HE COASTED TO THE SIDE OF THE ROAD. CONSUMER CALLED THE DEALER, WHO TOLD HIM TO CALL A TOW TRUCK. CONSUMER HAD VEHICLE TOWED TO THE DEALER. AFTER INSPECTING THE VEHICLE DEALER TOLD CONSUMER THAT THEY NEVER HEARD OF THIS PROBLEM WITH THIS TYPE OF VEHICLE. HOWEVER, HE WAS TOLD BY ANOTHER DEALER THAT IT MIGHT HAVE BEEN THE CRUISE CONTROL KICKING IN WHEN IT WAS NOT SUPPOSE TO. CONSUMER WAS VERY CONCERNED BECAUSE HE AND HIS WIFE WERE NEARLY KILLED.*AK

NHTSA ID

10064646

Incident

Mar 22, 2004