2004 Mercury Grand Marquis Interior & seats Problems

The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The contact also stated that after the vehicle was returned, the driver's door latch was fractured, and the front passenger’s side headlight failed to illuminate intermittently. The contact made the dealer aware of the failure and was informed that the cost of the repair was her responsibility. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

NHTSA ID

11516775

Incident

Feb 28, 2023

Mileage

117,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE HEADLIGHTS BECAME OPERABLE WITHIN TEN MINUTES. THE MALFUNCTION OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE SECOND TIME A DIAGNOSTIC TEST WAS PERFORMED, THE TECHNICIAN STATED THE COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED AT NO TIME WHEN THE LIGHTS WENT OFF DID AN INDICATOR ON THE DASH BOARD COME ON. THE DEALER ADVISED THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 04/09/2013 *JS

NHTSA ID

10495329

Incident

Dec 31, 2012

Mileage

80,000 mi

MY MOTHER-IN-LAW HAS A 2004 GRAND MARQUIS & LAST NIGHT WHEN SHE STARTED THE CAR TO GO HOME AFTER VISITING US, THE HEADLIGHTS WOULD NOT COME ON AT ALL....ADDITIONALLY, THE INTERIOR LIGHTS HAVE COME ON ALL BY THEMSELVES INTERMITTENTLY, AND CONSEQUENTLY, THE BATTERY IS DRAINED EACH TIME IT HAPPENS. THE INTERIOR PROBLEM MAY OR MAY NOT FIX ITSELF BY STARTING/SHUTTING OFF/OPENING/CLOSING DOOR. ALL I DID WAS TYPE "2004 MERCURY GRAND MARQUIS" IN YAHOO SEARCH & A MULTITUDE OF SIMILAR PROBLEMS CAME UP IN THE RESULTS: ALL STATING A DEFECTIVE LIGHT CONTROL MODULE (LCM). I AM GOING TO TAKE THE ONE OUT OF HER CAR TODAY & TAKE IT APART & INSPECT IT FOR CRACKED ("COLD SOLDER") SOLDER JOINTS AS ALMOST ANYTHING WITH A PC BOARD ( (MADE IN THE LAST 25 YEARS ESPECIALLY) TENDS TO DEVELOP CRACKED SOLDER BECAUSE THEY ARE MADE CHEAPLY BY USING AS LITTLE SOLDER POSSIBLE TO HOLD THE JOINT TOGETHER (WHEN NEW, ANYWAYS) . YET ANOTHER CHEAP, MODERN JUNK ELECTRONIC ITEM PUMPED OUT IN BULK BY THE THOUSANDS THAT THE MANUFACTURER WILL NOT SUPPORT, UNLESS IT FAILS WITHIN THE WARRANTY PERIOD! I CANNOT BELIEVE FORD MOTOR COMPANY WON'T ISSUE A RECALL FOR THIS PROBLEM AS IT IS NOT AN ISOLATED PROBLEM, ACCORDING TO MY RESEARCH! MAYBE ONCE SOMEONE DIES IN A CAR WRECK FROM THE LIGHTS GOING OUT WHILE THEY'RE GOING DOWN A FREEWAY @ 70MPH, SOMEONE WILL GET A GOOD LAWYER AND SUE THE PANTS OFF OF FORD MOTOR COMPANY!! CLASS ACTION LAWSUIT, ANYBODY? *JS

NHTSA ID

10468132

Incident

Jul 28, 2012

Mileage

103,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AT NIGHT, THE HEADLIGHTS AND THE INTERIOR LIGHTS WOULD SUDDENLY MALFUNCTION AND STOP ILLUMINATING, INCREASING THE RISK OF A CRASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE A DIAGNOSTIC TEST INDICATED THAT THE HEAD LIGHT CONTROL MODULE WAS FAULTY. THE CONTACT DID NOT HAVE THE HEADLIGHT CONTROL MODULE REPLACED. THE FAILURE MILEAGE WAS 150,000.

NHTSA ID

10419649

Incident

May 9, 2008

Mileage

150,000 mi

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SINCE 2008, THE HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE LIGHTS WOULD TURN ON ONCE THE DOORS WERE OPENED BUT WHEN THE VEHICLE WAS STARTED, THEY WOULD TURN OFF. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY THE COMPUTER WHICH WAS REPLACED. HOWEVER, THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 110,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE INSIDE LIGHTS WENT OUT AS WELL. UPDATED 05/09/11

NHTSA ID

10369734

Incident

Oct 9, 2006

Mileage

70,000 mi

DT: WHILE THE CONSUMER WAS DRIVING AT 70 MPH ON 4-27-05 THE HOOD OF VEHICLE FLEW UP. WHEN THIS HAPPENED IT HIT THE WINDSHIELD AND BROKE IT. WHEN THE VEHICLE WAS INSPECTED ON SITE THEY SAID THAT IT WAS DUE TO A MISSING BOLT IN THE HOOD LATCH. THIS OCCURRED WITHOUT PREVIOUS WARNING. THE CONSUMER WAS NO LONGER IN DIRECT POSSESSION OF THE VEHICLE. *AK *NM

NHTSA ID

10134947

Incident

Apr 27, 2005

Mileage

12,000 mi

TOE OF LEFT FOOT HITS PLASTIC PANEL DIRECTLY TO THE LEFT OF THE BRAKE PEDAL WHEN MOVING LEFT FOOT TO THE BRAKE PEDAL. INSUFFICIENT CLEARANCE ABOVE LEFT FOOT DUE TO THE PLASTIC PANEL THAT COVERS THE COURTESY LIGHT BULB.

NHTSA ID

10122375

Incident

May 28, 2005

THE INTERIOR LIGHTS ARE UNABLE TO LIGHT UP, PREVENTING THE CONSUMER FROM SEEING THE SPEED INDICATOR, OIL, AND FUEL GAUGES. MANUFACTURER HAS BEEN NOTIFIED BY CONSUMER. *AK *SC *JB

NHTSA ID

10117576

Incident

Apr 4, 2005