2004 Mercury Grand Marquis Exterior lighting Problems

The contact owns a 2004 Mercury Grand Marquis. The contact received NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that while driving at night, the headlights were flickering and became inoperable. Occasionally, the headlights operated as designed. There were no warning lights illuminated. The contact called the local dealer and was informed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact was an independent mechanic and used a module assembly repair kit to repair the vehicle, but the failure reoccurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 116,000.

NHTSA ID

11683841

Incident

Jan 1, 2018

Mileage

116,000 mi

Auto lights stopped working. Tail lights will not come on

NHTSA ID

11670846

Incident

Jul 2, 2025

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

NHTSA ID

11596927

Incident

Jun 21, 2024

The rear running lights are not working. No lights in rear of vehicle at night.

NHTSA ID

11595860

Incident

Jun 12, 2024

My front headlights stopped working and I was driving in the dark.

NHTSA ID

11555178

Incident

Nov 14, 2023

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. The contact stated that the failure occurred at night which caused him to be on a dangerous dark road. The contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. The contact stated that he received several violation tickets from the local Police. The contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. The contact stated that the failure had occurred twice after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.

NHTSA ID

11553076

Incident

Jul 31, 2023

Mileage

212,000 mi

The headlight repair has been made but now the tail and park lights work intermittently. Most of the time not working but occasionally they will come on in colder weather. I think the problem is still in the Lighting control module. First appearance was last summer and has gotten worse. No other symptoms. Hazard ,turn signals, and brake lights all still work properly. Just no tail or park lights.

NHTSA ID

11542089

Incident

Aug 13, 2022

The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The contact also stated that after the vehicle was returned, the driver's door latch was fractured, and the front passenger’s side headlight failed to illuminate intermittently. The contact made the dealer aware of the failure and was informed that the cost of the repair was her responsibility. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

NHTSA ID

11516775

Incident

Feb 28, 2023

Mileage

117,000 mi

Light Control Module replaced by Ford dealer but having issue with lights turning off again

NHTSA ID

11451425

Incident

Feb 1, 2022

The lights keep coming off when I drive

NHTSA ID

11444230

Incident

Feb 21, 2021

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INDEPENDENTLY BECOME INOPERABLE, WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA ID

11404689

Incident

Mar 8, 2021

Mileage

150,000 mi

SOMETIMES THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. THEN WHEN THE CAR IS TURNED OFF, THERE IS A CLICKING NOISE IN THE DRIVER SIDE DASHBOARD THAT CONTINUES UNTIL IT DRAINS THE BATTERY. ALSO, SOMETIMES THE DOOR LOCKS CYCLE OPEN OR CLOSED WHETHER THE CAR IS DRIVING OR OFF. THIS HAS HAPPENED MULTIPLE TIMES AND CAUSED ME TO REPLACE THE BATTERY, AND STILL I HAVE TO JUMP THE CAR FROM TIME TO TIME. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST FEW YEARS, BUT ONLY NOW HAVE I FOUND THIS SITE TO REPORT IT TO.

NHTSA ID

11375984

Incident

Nov 20, 2020

Mileage

130,000 mi

HEAD LIGHTS STARTED FLICKERING AND MOST OF TIME I HAD KICK AT THE LIGHTNING CONTROL MODULE TO MAKE IT WORK WHILE IN MOTION ON MAJOR HIGHWAY

NHTSA ID

11350440

Incident

Aug 17, 2020

Mileage

148,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN THE FRONT HEADLAMPS, REAR TAILLAMPS, TURN SIGNALS AND DASHBOARD LIGHTS BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER VERA CHADDY (1240 BLOOMFIELD, FAIRFIELD NJ) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 147,000.

NHTSA ID

11308983

Incident

Feb 1, 2020

Mileage

147,000 mi

AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC. ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000. CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39 THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.

NHTSA ID

11288937

Incident

Dec 13, 2019

Mileage

117,000 mi

HEADLIGHTS GO OUT WHEN DRIVING. I CAN PULL BACK TO DO THE PASSING LIGHTS AND THEN COME ON WHILE I AM HOLDING IT. I CAN KICK THE LIGHTING CONTROL MODULE ABOVE THE GAS PEDAL AND SOMETIMES IT WILL COME ON WHILE I AM DRIVING. OTHER TIMES I HAVE TO PULLOVER PUT THE CAR IN PARK AND KICK TILL IT COMES BACK ON. THIS WILL HAPPEN SEVERAL TIMES

NHTSA ID

11173031

Incident

Nov 1, 2018

Mileage

154,000 mi

LCM (LIGHTING CONTROL MODULE) RECALL FROM 2015. I BOUGHT THE CAR IN MARCH OF 2016 AND THE DEALER FAILED TO TAKE ADVANTAGE OF THE RECALL BEFORE I PURCHASED THE CAR.

NHTSA ID

11151564

Incident

Nov 10, 2018

Mileage

108,200 mi

HEADLIGHTS STOP WORKING AT NIGHT AND WILL NOT COME BACK ON .ONLY HEADLIGHTS .ALL OTHER LIGHTS WORK FINE.

NHTSA ID

11139364

Incident

Oct 1, 2018

Mileage

85,000 mi

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FROM A RECALL NOTICE FROM FORD REGARDING A SAFETY ISSUE WITH THE LIGHTING CONTROL MODULE. *AS *TR

NHTSA ID

11131329

Incident

Apr 8, 2018

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CAROLINA FORD, 103 CHURCH ST, HONEA PATH, SC 29654, (888) 420-5939) AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 208,000.

NHTSA ID

11101082

Incident

Jun 1, 2018

Mileage

208,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SARASOTA FORD (707 S WASHINGTON BLVD, SARASOTA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11083967

Incident

Dec 22, 2015

THE HEADLIGHTS WENT OUT ON MY CAR WHILE DRIVING HOME IN A SNOW STORM. WHEN I TOOK MY VECHILE TO PEPBOYS TO FIND OUT WHATS WRONG. THEY SAID IT WAS THE LIGHTING CONTROL MODULE THAT CAN ONLY BE REPAIRED AT FORD DEALERSHIP. THEY ALSO STATED IT WAS A RECALL ON THIS. WHEN I TOOK IT TO FORD THEY SAID THEIR WAS NO RECALL ON THE MODULE. I AM UNABLE TO DRIVE MY VECHILE, I CANT GET TO WORK. WHICH I AM IN JEOPARDY OF LOSING MY JOB. IF THIS IS ON RECALL WHY WONT FORD FIX MY CAR. IT PUT ME AND MY CHILDREN IN HARMS WAY OF ALMOST CRASHING TRYING TO MAKE IT HOME.

NHTSA ID

11082113

Incident

Mar 20, 2018

Mileage

99,976 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE LIGHTING CONTROL MODULE CONCERNING NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE DEALER (AUTONATION FORD JACKSONVILLE, 10720 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 242-6499) WAS CONTACTED, BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION, WHICH CAUSED THE CONTACT TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11075283

Incident

Nov 1, 2017

2004 GRAND MARQUIS. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR VEHICLE REPAIRS RELATED TO A SAFETY RECALL. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE REIMBURSEMENT HAD BEEN PROCESSED, BUT THE CONSUMER DID NOT RECEIVED THE PAYMENT. *JS

NHTSA ID

11065193

Incident

Dec 5, 2017

MY VEHICLE WAS RECALLED, AND THE RECALL NOTICE STATES GO TO ANY FORD DEALER. I WENT TO PEGUES-HURST MOTOR COMPANY 200 SPUR 63, P. O.BOX 3686 LONGVIEW, TX 75606 (903) 758-6211. THEY DID THE REPAIR, BUT WHEN I PICKED UP MY VEHICLE THE AUTO LAMP NO LONGER WORKS. I REPORTED IT THE NEXT MORNING AND THE SERVICE ADVISOR, LUIS A CAVAZOS SAID THE TECHNICIAN TERRY L. BATES, TOLD HIM IT DID NOT WORK WHEN HE DROVE IT IN TO THE BAY. I TOLD HIM THAT WAS NOT TRUE AND THAT I KNOW THAT IT WORKED WHEN I DROPPED IT OFF BECAUSE I ALWAYS KEPT MY AUTO LAMPS ON AND IT WAS DARK WHEN I LEFT MY HOME TO DRIVE TO THEIR DEALERSHIP. I ARRIVED AT THEIR DEALERSHIP AT APPROXIMATELY 6:50 AM, DECEMBER 05, 2017 AND THEIR SERVICE DEPARTMENT DOES NOT OPEN UNTIL 7:00 AM. THEIR LIGHTS WERE STILL OUT AND I WAS THE SECOND VEHICLE THERE THAT MORNING. I TOLD THE SERVICE ADVISOR THAT THE MODULE KIT THEY PUT IN MUST BE DEFECTIVE OR HE HOOKED SOMETHING UP INCORRECTLY. IN ESSENCE THEY ARE CALLING ME A LIAR, CHEAT AND SCAM ARTIST. I SPOKE TO THE SERVICE MANAGER AND I GOT THE FEELING THEY WERE NOT TAKING RESPONSIBILITY SO I LOST TRUST IN THEM AND ASKED FOR THE GENERAL MANAGER OF THE DEALERSHIP WHO WAS NOT THERE AT 10:00 AM ON THURSDAY, DECEMBER 07, 2017. I ASKED THEM TO HAVE HIM CALL ME AND THEY SAID OKAY. LATER THAT DAY I WAS TOLD HE WAS ON VACATION UNTIL MONDAY, DECEMBER 11, 2017 AND AS OF TODAY, WEDNESDAY, DECEMBER 13, 2017 I HAVE NOT HEARD FROM THEM. I HAD MY PERSONAL MECHANIC CHECK AND HE BELIEVES IT IS THE MODULE THEY PUT IN THAT CAUSES MY AUTO LAMPS TO NO LONGER WORK. THE AMBER LAMPS STILL COME ON AND THE DASH BOARD STILL LIGHTS UP AND THE DOME LIGHTS STILL COME ON WHEN I UNLOCK THE CARE WITH MY REMOTE CONTROL. THIS COMPANY IS CALLING ME A LIAR, CHEAT AND A THIEF. I NEVER HAD A PROBLEM WITH THE CAR OR MY AUTO LAMPS. I AM NOT A THIEF OR CHEAT AS THEY HAVE IMPLIED.

NHTSA ID

11054623

Incident

Dec 5, 2017

Mileage

4 mi