Owner-reported complaints naming the brake system, filed with NHTSA
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Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2010 Mercury Milan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 111 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 111, in the owner's own words
The safety recall 19S54 is affecting my vehicle. It was made at the same plant at the approved date range as the other vehicles on the recall list but it seems my vehicle wasnt added to the list because it is a hybrid but it has the same exact issue as the non hybrid models
The contact owns a 2010 Mercury Milan. The contact stated that while depressing the brake pedal to the floorboard, the vehicle failed to immediately stop. The vehicle was taken to the local brake service center, but the cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 140,000.
Whenever the car engine isn't warm and I slam on the brakes, they barely respond. I have replaced the master cylinder, abs hydraulic module, brake booster, calipers, pads, and rotors, and it still has about 20% normal braking power when the engine is cold. Just got it back from the dealership again. Dealer said no vacuum leak found, no leaks found, abs module checks out fine, and said the check valve passed diagnostics. The problem remains. This has been ongoing for several years now. May have contributed to an accident in 2023. Not sure as my wife was driving. When the engine is warm, the brakes work perfectly.
The contact owns a 2010 Mercury Milan. The contact stated that while operating the vehicle, the "Check Brake System" and "Service Advance Track" messages remained displayed. The cause of the failure was not yet determined. The contact indicated that the failure had occurred days after the vehicle was repaired under NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer and local dealer were notified of the failure. The failure mileage was 240,000.
My name is [XXX] and I own a 2010 Mercury Milan. I bought it on [XXX] from an 84 year old woman who take good care of it. It had 91,000 miles which were mostly hwy miles. She kept records of all her oil changes. After having it for almost 3 years and keeping up with it myself, on February 27,2024 in the morning I put brake fluid in the car. I had brake pads and rotors done on the car in August 2023. On the evening of [XXX], my son and I took a ride to the local 7/11 which is 5 minutes away. While driving home and coming to the traffic light at the beginning of my neighborhood the light turned red. As I proceeded to stop my foot went all the way to the ground and I had no brakes. I had to go through the light because i could not stop. The car was flying down the road because it is a very steep hill. I tried to pull the emergency brake and nothing happened. I was nearing the end of the road going 40 MPH due to the hill. I thought I was going to hit my neighbors house at the bottom of the hill. My son grabbed the steering wheel to turn it and I went up on my curb, across my lawn and crashed into a storage tent on my driveway. My car was wedged inside the tent which was filled with furniture and other belongings. I called Ford Corporation in reference to this recall from December 2019 for 2010 Mercury Milans. Then I spoke with a Ford dealership in Smithtown where they were rude and said the car was 14 years old and I may have to pay if they didn't find my car was part of the recall. I tried calling several other numbers in Washington and was finally told to upload the horrible situation that had occurred due to my brakes not working on this website. Someone needs to look at my car to make sure this will not happen to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On May 10, 2024, as I was rounding a sharp curve, I applied brakes to slow down, but there were no brakes. In fact the brake pedal went to the floor. I had to use emergency brake to stop and gain my wits. I turned around and slowly drove home (about 0.5 miles) and used e-brake to stop and park in front of house. On May 21 I had vehicle towed to dealer. They found that the brake pedal was still against floorboard, but when they started vehicle, it came back up to normal position and was working fine. They could not duplicate the loss of brakes. My vehicle was manufactured within the date range of a TSB regarding hydraulic control unit and DOT3 brake fluid corrosion, but dealer says VIN not applicable to TSB. I am thinking of paying for new HCU anyway, just for my family's protection. I would like my VIN to be included in TSB repair.
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while his mother was driving approximately 30 MPH, the brake pedal was depressed and the pedal extended to the floorboard however, the vehicle did not immediately stop. During the failure, the ABS, traction control, and brake warning lights were illuminated. The vehicle was later towed to the local dealer who diagnosed that the HCU and ABS modules were faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the HCU module was no longer available from the manufacturer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,539.
Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.
The brake system went completely out. The brake pedal has no pressure and goes all the way to the floor. When looking online there are 197 complaints after reading through the first 9D all of them were about the ABS control module. All other repairs regarding to the brakes have already been made with the problem still not being fixed. there were no warning signs of this happening. The brake switch just went out when driving home one day. This has all been diagnosed by a private mechanic. The only thing left to change or repair is the ABS control module.
When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!
I was driving and my Hydrolic control unit failed
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal only responded after being depressed further down to the floorboard. There was no warning light illuminated. The vehicle was taken to the used car dealer where the brake line was bled; however, the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as the VIN was not included. The failure mileage was approximately 165,900.
So my ABS and Traction control lights came on while driving, my steering wheel became stiff, and I had ZERO brakes. I almost hit another vehicle. After being able to pull over and safely park without hurting myself and child or anyone else, I had my husband come get my car. He said that when opening the break fluid cap it was sucked down. It "fixed" itself after the cap was fixed. After a few weeks, my 16 yr old was driving and it happened to her, she pulled over, called me. I came to get her and done what my Husband said, shutting the car off, turn the break fluid cap off see if the rubber part was sucked down, and it was , to push it back up, check fluid , put cap back on, restart car. This happens every 2-3 weeks. Driving down a very steep Canyon in Colorado I feared my breaks going out on me. I looked this issue up and there is a RECALL on 2010 Mercury Milan Hybrids just NOT for particular VIN. This is a serious issue that needs to be addressed.
The brakes failed to stop my car a week ago. A warning brake light appeared at the same time. It happened on a street near my home before I pulled onto the highway. No one was behind me. I shut engine off and when it restarted, I was able to brake, turn around, and return home. I had car towed to repair facility who examined the brakes and determined the brakes needed software update that only Ford could do as per a recall that just appeared. I had the car towed to Ford dealership where it now sits waiting to be worked into their schedule. This had also happened a year prior backing out of my driveway. Repair facility examined the brakes then, but found no issue as brakes began working again. Other than these 2 incidents, the brakes have been operating correctly. The car is available for inspection at Ford dealer in Lenoir City. TN.
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 20 MPH and attempting to stop the vehicle at a gate, the brake pedal was depressed but failed to stop the vehicle. The contact engaged the parking to stop the vehicle. The ABS, brakes, and traction control warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit and ABS control module failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 62,200.
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but almost went to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated the failure was related to NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,450.
Brake failure related to recall 19s54 which my vehicle vin number was not included. All brake warning lights came on and traction control lights came on as well as brake pedal going to floor and unable to stop in time going over railroad tracks. Almost causing me to crash thru railroad crossing gates as train was approaching. I used emergency brake to stop vehicle. Lights remained on and very little brake peddle stoping now. Ford says vehicle is not one of the vin numbers included in recall yet it is the same problem. Car needs to be flushed with dot 4 brake fluid brake fluid cap needs replacing and HUD needs to be replaced for stuck ABS valve.
The contact owns a 2010 Mercury Milan. The contact stated that ABS engaged while traveling on an icy road, the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The contact continued driving and the failure corrected itself. The vehicle was taken to an independent mechanic who informed the contact that the ABS control module was sticking and needed to be replaced. The contact stated the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 73,000.
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Tail and brake light for the second time has failed. A safety function of this nature should not be this difficult to fix and replace. The item should be available and affordable. You literally have to take out a lone to get it fixed. So now I can't go to work or anything else with this vehicle. This is supposed to be an affordable car. So the only way for me right now to fix is park it. I hear one person say " well it's not like a wheel falling off " I said tell that to the person behind me. With all these distractions now, between phones and other fancy options on cars. I'm a truck driver so I know how important these warning devices are. It is time to set a new standard in how safety items get replaced availability and cost should never be an issue.!!!!!!!!! With out question.
An ABS warning light appeared on dashboard. When I was slowing to stop, the brake pedal started going to the floorboard. I was able to stop by almost standing on brake pedal. Ford dealership could find nothing. I checked brake fluid, fine. Light on dashboard were out. Was repeating sporadically, took to another mechanic whose assistant almost went through wall of shop. After code said ABS module, replaced. Problem repeated. Currently at another Ford dealership (4weeks waiting on hydrologic control module). Other Mercury Milan Hybrid have been recalled, why not this one?
The contact's sister owns a 2010 Mercury Milan. The contact stated that the brake pedal would depress to the floorboard without warning. The contact also stated that the brake master cylinder and the brake calipers were both replaced by an independent mechanic; however, the failure persisted. The contact then discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The dealer was notified of the failure and confirmed that the vehicle exhibited the same failure as stated in the recall; however, there were no recalls associated with the VIN. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 140,000.
While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.
The contact's wife owns a 2010 Mercury Milan. The contact stated that while driving at various speeds, the brake pedal would intermittently soften as the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was then notified of the failure and informed him that they were unaware of the failure and offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 83,000.
At least once a month, when I pull out of my driveway and press the brake pedal it goes all the way to the floor and the car doesn't stop. This happened again on August 3rd, 2021. I have had it to the dealer for this issue and paid to have the ABS valve replaced out of pocket. Ford said the recall "didn't cover my VIN #" and they will not reimburse me. Despite having that part replaced, at significant expense, the issue still happens fairly frequently. Driving the car around the block slowly, repeatedly pumping the brakes, is the only way to temporarily resolve the issue.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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