2010 Mercury Milan Problems

While driving at low speed performing a turn in a residential area, the vehicle suddenly displayed a “Steering Assist Fault” warning message and the steering wheel became completely locked with essentially no movement possible. I attempted to turn the wheel with extreme force but it would barely move, creating a serious safety hazard. I was fortunately driving slowly at the time. If this had occurred at higher speed or in traffic, it could have caused a crash, serious injury, or even death. Prior to the incident, there had occasionally been a slight amount of unusual tension/resistance felt while turning the steering wheel, although it was minor and inconsistent before the complete failure occurred. The failure happened suddenly while driving normally. The issue appears related to the electronic power steering (EPAS) / steering assist system. Similar steering assist failure complaints and recalls/investigations have existed on related Ford Fusion/Mercury Milan vehicles involving sudden loss of steering assist and steering control concerns. The vehicle is also currently affected by brake recall 19S54/19V904 involving braking performance concerns, increasing overall safety concerns regarding the vehicle. At the time of filing this complaint, the steering issue has not yet received a complete repair or confirmed diagnosis because the manufacturer and dealer stated the VIN is not currently included under steering recall coverage.

I was driving on the freeway and the steering began to stiffen. I got to my destination and decided to check the tires for any ice or snow, thinking that might be why it was difficult to drive but there was no buildup. I made it home and parked the car. The next day, I can't even turn the steering and a warning comes up that says service power steering and advancetrac.

When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!

I STARTED MY CAR TO GO TO WORK AND THE POWER STEERING ASSIST LIGHT CAME ON AND MY STEERING WHEEL IS LOCKED.

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body and the throttle body injectors failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.

I have a 2010 mercury milan premier thats power steering went out I found out the part has been recalled on the 2011 model but not the 2010 model and it's the same exact part so now the 2011 has been recalled but not the 2010 and I'm out over 600 dollars + to fix it

While I was driving check engine light, service wrench light came on also. The vehicle began to idle surge at stop light and when parked. Throttle response was reduced to minimal operation .Ran the codes code came up P2119 throttle body fault. Once vehicle cools down the light may shut off but does come back on while driving.

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the vehicle would not accelerate. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

I collided with three parked vehicles and my airbags did not deploy causing me to hit my head

Check engine light is on mechanic says it's a fuel tank issue

The brake lights on my vehicle are constantly illuminated while my headlights are on, regardless of whether or not the brakes are compressed. This is a huge safety concern for me, as other motorists can no longer see when I am braking. I was pulled over for this and given a fix it ticket.

My head lights are NOT sufficient. It does not have the option for 2 bulbs. I have changed out the bulbs 3 times while owning this vehicle and from the first night I drove it after owning it, I noticed the lights where very off. I drive around town and on dark roads where there is NO Road LIGHTS at night with my head lights on Bright and I DO NOT get brighted back. I have hit an animal due to the lights not being bright. I fear driving the car at night or where it's to dark because the light assembly is not proper. No warning lights.

The safety recall 19S54 is affecting my vehicle. It was made at the same plant at the approved date range as the other vehicles on the recall list but it seems my vehicle wasnt added to the list because it is a hybrid but it has the same exact issue as the non hybrid models

The contact owns a 2010 Mercury Milan. The contact stated that while depressing the brake pedal to the floorboard, the vehicle failed to immediately stop. The vehicle was taken to the local brake service center, but the cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 140,000.

I collided with three parked vehicles and my airbags did not deploy causing me to hit my head

I was driving home from Fargo ND to Fergus falls MN on Christmas Eve when a gust of wind blew me out of the tracks into the slush. My car slid of the road on the left side where I hit a guard rail with the front driver’s side hitting first. I bounced of the rail and drove it back on the road. The airbag never did deploy. I have a doctor appointment for my left hip on the 8th because it's hard for me to put on a sock. I have a police report and pictures but it will not let me upload them.

I was driving on the freeway and the steering began to stiffen. I got to my destination and decided to check the tires for any ice or snow, thinking that might be why it was difficult to drive but there was no buildup. I made it home and parked the car. The next day, I can't even turn the steering and a warning comes up that says service power steering and advancetrac.

The electric power steering has failed again this will make it twice in 18 months the last time it cost 1800 dollars to fix it know that only some of the 2010 Mercury Milans are on a recall list unfortunately mine is not on that list why because it is absurd that I should I have to make this repair for 1800 dollars again you cant safely drive this car it takes everything I have to turn the steering wheel

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 20 MPH and attempting to stop the vehicle at a gate, the brake pedal was depressed but failed to stop the vehicle. The contact engaged the parking to stop the vehicle. The ABS, brakes, and traction control warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit and ABS control module failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 62,200.

WELL FOR STARTERS ITS THROWING A CODE SAYING THAT I HAVE A SMALL FUEL LEAK SOME WHERE AND THE 2 IS ONE DAY I HAD A FLAT AND AFTER I CHANGED THE TIRE THE POWER STEERING WENT OUT AND NOT ONLY THAT BUT THE CAR HAS A HEAVY VIBRATION IN IT AND WHILE DRIVING IT WANT TO TAKE OFF EITHER LEFT OR RIGHT WHICH ENDED UP WITH ME RUNNING OFF THE ROAD TWICE ALREADY

WHEN BRAKING TO SLOW DOWN OR GET TO A STOP THE BRAKE PEDAL PRESSED DOWN BUT THE CAR DIDN'T SEEM TO STOP AS QUICK AS IT SHOULD HAVE. A WHILE LATER, WHEN HAVING TO BRAKE QUICKLY, THE CAR HIT ANOTHER VEHICLE INFRONT OF IT. THE ACCIDENT TOOK PLACE ON A CITY ROAD. NO POLICE REPORT WAS FILED BECAUSE THE OTHER CAR'S BUMPER HAD MINOR DAMAGE UNLIKE MY CAR WHICH THE FRONT & HOOD OF HAS SUBSTANTIAL DAMAGE.THE REPAIR ESTIMATE FOR ME WAS ABOUT 4K DOLLARS WHICH IS HIGHER THAN I CAN AFFORD.

INTERIOR COMPONENT OF INTERIOR DRIVER'S DOOR HANDLE SNAPPED PREVENTING DRIVER FROM OPENING THE DOOR WHILE INSIDE THE CAR. THIS PLASTIC CONNECTOR BROKE WHEN OPERATOR PLACED STANDARD FORCE ON HANDLE TO OPEN THE DOOR. *TR

AFTER JUST 22000 MILES, THE SEAT WAS STUCK IN THE FULL UP POSITION. I COULDN'T MAKE THE SEAT GO DOWN, AND MY HEAD KEPT HITTING ON THE ROOF. APPARENTLY A CHEAP PLASTIC GEAR BREAKS. FORD WANTED OVER $800 FOR A SEAT TRACK, NOT INCLUDING LABOR. IT DID NOT LOOK LIKE THERE WAS ANY WAY TO REPLACE THIS GEAR MYSELF. I ENDED UP GETTING A SEAT AT A JUNKYARD FOR $150. I SHOULD NOT HAVE HAD TO DO THAT WITH JUST 22000 MILES ON THE CAR. THE SEAT TRACK IS DEFECTIVE, AND APPEARS TO HAVE BEEN REDESIGNED IN 2011 AFTER JUST 1 MODEL YEAR, SO SOMEBODY KNOWS SOMETHING...

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER RETURNING FROM DRIVING THE VEHICLE, THE CONTACT SHUT OFF AND ATTEMPTED TO EXIT THE VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CONTACT STATED THAT THE DOOR WAS UNLOCKED, BUT THE DOOR HANDLE WOULD NOT SUCCESSFULLY RELEASE THE DOOR FROM THE LOCKED POSITION. THE CONTACT WAS ABLE TO CRAWL OVER TO ANOTHER DOOR TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,624.

1ST TIME, WHILE DRIVING AT @ 50, TRANS BUCKED AND STOPPED WORKING, CAR IDLED ALONG BUCKING. WRENCH LIGHT WAS ON. WHEN WE TURNED THE CAR OFF, THE WRENCH WENT AWAY AND TRANS RESET. 2ND TIME, WHILE DRIVING @ 60, TRANS STOPPED WORKING, NO RESPONSE, HAD TO MOVE OVER TO THE SIDE OF THE ROAD TO SHUT CAR OFF AND LET IT RESET ITSELF. SPENT A WEEK IN THE SHOP ONLY TO HAVE IT "REPROGRAMMED" AND TOLD "THE CAR WAS BEING CONFUSED BY 2 DIFFERENT DRIVERS". AND THAT WE WERE "RED-LINING" THE CAR. WHEN THESE THINGS HAPPEN, THE RPMS DO JUMP UP RAPIDLY, BUT NEVER REDLINE ( 4000 - 4500 RPMS TOPS). 3RD AND FINAL STRAW, CAR WOULDN'T STOP TODAY UNTIL THE TRANNY SHIFTED DOWN, BUCK, BUCK, BUCK, FINALLY STOPPED. *KB

UNDER LOAD (ACCELERATION INTO TRAFFIC), THE TRANSMISSION DOES NOT ENGAGE, STUCK BETWEEN GEARS CAUSING THE CAR TO REDLINE AND GO NOWHERE. ALSO, NOTICED STUTTERING IN SHIFTING OF THE CAR AT CERTAIN GEARS. DOES THIS VERY INTERMITTENTLY, BUT WHEN IT DOES, IT COULD HAVE BEEN IN DANGEROUS SITUATIONS IF I WAS TRYING TO MERGE INTO TRAFFIC. FORD SERVICE WAS UNABLE TO REPLICATE, BUT IT HAS DONE IT A HALF DOZEN TIMES SINCE THE FIRST TIME I BOUGHT THE CAR. *KB

The contact owns a 2010 Mercury Milan. The contact stated while driving at an undisclosed speed, the A/C fan was turned off and failed to turn back on. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the HVAC blower motor had failed and needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 170,000.

VEHICLE HAS 45,874 MILES ON IT TODAY. SUNROOF IS NOT WORKING SO I HAD LOCAL FORD DEALER CHECK OUT THE PROBLEM. SERVICE TECH REPORTS "FOUND CHUNKS OF BRACKETS LAYING IN THE TRACK ASSEMBLY. REC REPLACING SUNROOF TRACK. TRACK IS NOT SECURED PROPERLY WITH THE GLASS DUE TO THE DAMAGE IN THE TRACK ASSEMBLY. MAY NOT BE SAFE TO DRIVE. THERE IS ALSO THE POSSIBILITY OF TRACK LEAKING WATER." THE PROBLEM OCCURRED DURING NORMAL OPERATION AND IF THERE IS A SAFETY CONCERN AS THE FORD TECHNICIAN STATED, THEN I FEEL FORD SHOULD COVER THE COST OF THE REPAIR. THIS SHOULD NOT HAPPEN, ESPECIALLY ON A VEHICLE WITH SUCH LOW MILEAGE. THE FORD SERVICE ADVISOR QUOTED A REPAIR COST OF $2020.00 AND EVEN HE SAID THE COST IS OUTRAGEOUS.

Check engine light is on mechanic says it's a fuel tank issue

HAVING PROBLEMS WITH POWER STEERING AND ELECTRONIC STABILITY. WET ROAD THE CAR WOULD SLIDE ON CURVE ROADS IN SNOW THE CAR LOOSES POWER AND WON'T BARELY MOVES RPM GO DOWN. THE STEERING WHEEL WON'T MOVE IN REVERSE SOMETIMES. TIRES GET WORN OUT EVERY 4 TO 6 WEEKS WIRES SHOW TO TIRE ON THE IN SIDE . STEERING DON'T LOCK WHEN CAR IS OFF AND KEY OUT. CAR SALES ME TO TAKE KEY OUT WHILE ITS IN GEAR. AND CAR CAN BE SHIFT IN GEAR AND STEER WHEN KEY IS NOT IN. DIDN'T DO THIS WHEN I GOT IT. ONCE AND A WHILE POWER TRAIN LIGHT COMES ON AND ITS STUCK IN LOW GEAR.

COOPER CS4 TOURING TIRES CONTINUED LOSS OF AIR PRESSURE ON ALL 4 TIRES. THESE TIRES HAVE BEEN DISMOUNTED AND REMOUNTED AT LEAST 3 TIMES TO RESEAL THE BEADS BUT AFTER A FEW MONTHS WILL START TO LEAK AIR. AIR LOSS IS APPROXIMATELY 3 PSI PER DAY. SIDE WALLS AND TREAD AREAS HAVE EXCESSIVE SURFACE CRACKING. ONE YEAR EARLIER ONE OF THE TIRES BLEW OUT AND WAS REPLACED WITH A COOPER CS5 TIRE BECAUSE THE CS4 WAS DISCONTINUED. THAT TIRE HOLDS AIR PERFECTLY. THIS IS A DANGEROUS PROBLEM AND HAS ALREADY LEAD TO A BLOW OUT.

CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14