1997 Plymouth Grand Voyager Airbags Problems

IN 2005 WHILE ENTERING ONTO THE HIGHWAY GOING HOME FROM SOME PERSONAL APPOINTMENTS A SMALL CAR HIT OUR FULL SIZE VAN FROM BEHIND AND CAUSED US TO FLIP OVER AND ROLL OVER 8 TIMES AND SLIDE AT LEAST 2 CITY BLOCKS BEFORE IT STOPPED. WE WERE NOT EVEN DOING THE SPEED LIMIT WHEN WE WERE HIT. THE FRONT WINDOW SHATTERED AND GLASS WAS IN OUR EYES BUT OUR AIRBAGS DID NOT DEPLOY. WE WERE STUCK UPSIDE DOWN MY SEAT BELT WAS STUCK AND MY HUSBAND HAD TO PULL ME OUT OF THE DRIVER SIDE WINDOW. I HAD TO TREAT FOR TMJ PROBLEMS, STRESS AND TRAUMA IN MY NECK AND BACK FOR A FEW YEARS AND I STILL HAVE SOME ISSUES. DO WE HAVE A CLAIM AGAINST THE MANUFACTURER?

NHTSA ID

11112744

Incident

Oct 14, 2005

Mileage

73,000 mi

I GOT IN THE VAN IN MY DRIVEWAY AND TURNED THE IGNITION SWITCH ON THEN I NOTICED THAT THE AIR BAG LIGHT WAS ON. SO I TURNED THE IGNITION SWITCH OFF WAITED A MINUTE THEN TURNED IT BACK ON AND THE LIGHT WAS STILL ON. I THOUGHT IT WAS A FUSE SO I PROCEEDED TO MY DESTINATION. AS I ARRIVED AT MY MOM'S HOUSE I TRIED TO BLOW THE HORN, THEN I FOUND OUT THAT MY HORN DID NOT WORK. SO I TURNED THE VAN OFF AND I CALLED A FRIEND WHO IS A MECHANIC AND HE ASKED ME IF THE AIR BAG LIGHT STAYED ON EVEN AFTER I TURNED THE VAN ON AND OFF I SAID YES THEN I EXPLAINED EVERYTHING TO HIM. HE TOLD ME THAT I NEEDED TO TRY MY CRUISE CONTROL. AND IF IT DID NOT WORK THEN MY CLOCKSPRING IS GONE. WELL CRUISE CONTROL DID NOT WORK. AND THE AIRBAG LIGHT IS STILL ON.

NHTSA ID

10909497

Incident

Sep 22, 2016

Mileage

95,000 mi

TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. WHILE DRIVING 10-15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT IMPACT. THE VEHICLE WAS ABLE TO BE DRIVEN. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER. THE VEHICLE WAS EXAMINED BY THE MANUFACTURER AND THEY FILED A REPORT. THE CURRENT MILEAGE WAS 89,948 AND FAILURE MILEAGE WAS 89,946.

NHTSA ID

10210393

Incident

Nov 26, 2007

Mileage

89,946 mi

DRIVERS AIRBAG DID NOT DEPLOY. *TS THE VEHICLE WAS HIT IN THE LEFT PASSENGER SLIDE DOOR. THE PASSENGER BY THE LEFT SLIDING DOOR WAS KILLED. THE ACCIDENT OCCURRED ON 10/15/04. *SC

NHTSA ID

10094360

Incident

Sep 1, 2004

Mileage

90,494 mi

AIRBAG LIGHT STAYS ON WHILE DRIVING MOST OF THE TIME. HORN AND CRUISE CONTROL HAS STOPPED WORKING COMPLETELY.*AK

NHTSA ID

10061913

Incident

Feb 28, 2003

THE SEEMS TO HAVE A LOT OF PROBLEM SHIFTING TO A LOWER GEAR WHEN ON THE ROAD. OFTEN WE CAN FEEL A JITTER WHEN THE CAR IS IN MOTION AND SHIFTING THE GEAR. THE AIR BAG LIGHT COMES ON OFTEN FOR NO REASON. CHECK ENGINE LIGHT COMES ON AND STAYS ON FOR A FEW HOURS AND GOES AWAY.

NHTSA ID

10070134

Incident

Mar 15, 2003

Mileage

75,000 mi

AIR BAG LIGHT COMES ON AND DOES NOT GO OUT. CURISE CONTROL DOES NOT WORK. HORN DOES NOT WORK. THE DEALERSHIP HERE IN BAKERSFIELD WILL NOT COOPERATE AND SAYS MY CAR IS NOT BEING RECALLED. WILL CHARGE ME OVER $90 TO JUST LOOK AT THE CAR. HAVE CALLED THEM MANY TIMES AND IS HARD TO GET VEHICLE IN. I PURCHASED THE VEHICLE THERE. WILL HAVE THE REPAIRS DONE ELSEWHERE. CHRYSLER IS NOT COOPERATING AT ALL. WILL NEVER RECOMMEND THIS AUTO TO ANYONE. CHRYSLER DOES NOT STAND BEHIND THEIR PRODUCTS.

NHTSA ID

10069722

Incident

Jan 15, 2003

WHILE DRIVING AT 15 MPH AND WITHOUT ANY WARNING PASSENGER'S AIR BAG DEPLOYED.*AK

NHTSA ID

10050125

Incident

Dec 5, 2003

Mileage

160,000 mi

DAIMLER CHRYSLER REFUSES TO REIMBURSE US FOR CLOCKSPRING FOR A 1997 PLYMOUTH GRAND VOYAGER. WE REPLACED THE PART BEFORE WE HAD KNOWLEDGE OF THE RECALL. WE SUBMITTED THE REQUIRED INFORMATION FOR REIMBURSEMENT AND CHRYSLER SAID THAT WE WOULD NOT GET REIMBURSED BECAUSE WE REPLACED THE PART OURSELVES AFTER THE RECALL WAS ANNOUNCED. WE WERE NOT AWARE OF RECALL UNTIL AFTER REPLACEMENT WHEN WE RECEIVED ANOTHER RECALL NOTICE. WE NEVER RECEIVED THE FIRST ONES. I FEEL IT SHOULD NOT MATTER IF WE REPLACED THE PART OURSELVES AFTER THE RECALL. ESPECIALLY KNOWING THAT THIS FAILURE AFFECTED THE DRIVER SIDE AIRBAG. *AK

NHTSA ID

10025841

Incident

Jan 15, 2003

Mileage

105,000 mi

1997 PLYMOUTH GRAND VOYAGER CLOCK SPRING RECALL. *MR THE VEHICLE CLOCK SPRING FAILED PRIOR TO RECALL NOTICE. THE CONSUMER REQUESTED REIMBURSEMENT BUT THE MANUFACTURER REFUSED BECAUSE THE CONSUMER DIDN'T SUBMIT PAGE TWO OF THE INVOICE. *SCC *NLM

NHTSA ID

10022536

Incident

Dec 14, 2000

THE CLOCK SPRING HAD BECOME INOPERATIVE. THE CONSUMER REQUESTED A REIMBURSEMENT OF THE MONIES SPENT ON REPAIR, BECAUSE OF A RECALL THAT WAS ISSUED. SCC *JB

NHTSA ID

10009901

THE FAILURE MODE STARTED AS INTERMITTENT (AIR BAG LIGHT CAME ON) AND THE WITHIN A MONTH STAYED ON PERMANENTLY. DT

NHTSA ID

769975

Incident

May 1, 2002

AIR BAG LIGHT STAYS ON CLICKING SOUND COMING FROM STEERING WHEEL. (CLOCKSPRING SUSPECTED) DT

NHTSA ID

769133

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

NHTSA ID

766842

Incident

Sep 1, 2002

AIRBAG LIGHT ILLUMINATED, HORN NOT FUNCTIONING, CONCERN OF SAFETY OF VEHICLE. *AK

NHTSA ID

766173

Incident

Aug 15, 2002

VOYAGER AIR BAG AND SPEED CONTROL. STOCKTON DODGE SERVICE DEPT. ESTIMATED $225.00 PLUS TAX TO REPLACE A STEERING WHEEL "CLOCKSPRING". I WAS INFORMED THAT THIS IS A TYPICAL FAILURE ON THESE CHRYSLER VEHICLES. STOCKTON DODGE TOLD ME THE "CLOCKSPRING" WAS NOT A RECALL ON THIS 1997 VOYAGER.*AK

NHTSA ID

764904

Incident

Jun 15, 2002

AIRBAG LIGHT HAS COME ON AND HORN STOPPED WORKING. VEHICLE HAS NOT BEEN EXAMINED BY A DEALER.*AK

NHTSA ID

8014241

Incident

Jul 15, 2002

AIRBAG LIGHT STAYS ON, VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK

NHTSA ID

8013994

Incident

Jul 10, 2002

IN EARLY JUNE, MY AIR BAG DASH LIGHT CAME ON. I TOOK THE CAR TO THE DEALER FOR REPAIR. THE CHARGE FOR DIANGOSIS AND REPLACEMENT OF THIS PART (CLOCK SPRING) WAS EXCESSIVE. THE DIAGNOSTIC EFFORT TOOK LESS THAN 15 MINUTES, FOR WHICH I WAS CHARGED $99. LABOR AND PARTS WERE ANOTHER $182. OUT OF CURIOSITY I SOUGHT INFO ON THE WEB AND FOUND THE NTSA SITE, WHERE I LEARNED THAT MANY OTHER OWNERS EXPERIENCED THE SAME GOUGING AND THAT ONE OWNER HAD ACTUALLY DISASSEMBLED THE CLOCK SPRING AND FOUND THAT THERE WAS A CLEAR PROBLEM WITH THE INTERNAL WIRING. FIRST, CHRYSLER IS MAKING A VERY HANDSOME PROFIT ON THE PART AND SECOND, THE REPAIR COSTS WERE OUTRAGEOUS.*AK

NHTSA ID

763282

Incident

May 6, 2002

I USED TO BE A MACHANIC, I HAVE TAKEN THE DEFECTIVE CLOCKSPRING ASSY APART AND FOUND THAT THE WIRING HARNESS THAT IS SUPPOSE TO WIND & UNWIND--I FOUND AN AREA THAT WAS BENDING/KINKED INSTEAD SO IT WAS JUST A MATTER OF TIME TILL TURNING THE STEERING WHEEL ENOUGH THE WIRES WOULD BREAK. IN MY OPINION THIS IS A DEFECTIVE PART AND SINCE IT PLYS A PART IN THE PROPER FUNCTION OF THE AIRBAG SYSTEM AND HORN THIS IS RELATED TO A SAFETY ITEM.. I DID SEE ON YOUR WEB SITE THAT THERE IS AN INVESTIGATION ON THIS RIGHT NOW.*AK

NHTSA ID

762510

Incident

May 28, 2002

AIRBAG LIGHT ILLUMINATED, AND TWO DAYS LATER, HORN AND CRUISE CONTROL STOPPED OPERATING. CONSUMER HEARD THAT WHEN THESE COMPONENTS GO OUT IT MAY BE A CLOCK SPRING. FAILURE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA ID

8009183

Incident

May 1, 2002

CLOCK SPRING ON VEHICLE IS NOT WORKING PROPERLY WHICH RESULTED IN IS THAT THE AIR BAG HAS BEEN TURNED OFF. ALSO THE CRUISE CONTROL HAS BEEN SHUT OFF. CONTACTED DEALER, AND THE DEALER REPLACED THE PARTS.*AK

NHTSA ID

8007560

Incident

Jan 1, 2002

CLOCK SPRING ON VEHICLE IS CAUSING PROBLEMS IN VEHICLE, FOR EXAMPLE THE AIR BAG LIGHT WILL COME ON, AND THE HORN/CRUISE CONTROL ARE NOT WORKING. *AK DEALER CHARGES OF $217.79 IN ORDER TO REPAIR. *TT

NHTSA ID

8005392

Incident

Jan 1, 2002

CONSUMER STATED THE AIR BAG LIGHT WAS ILLUMINATED, CAUSING AIR BAG/CRUISE CONTROL AND HORN NOT WORK, DEALER WAS CONTACTED.*AK *YH

NHTSA ID

8004981

Incident

Jan 1, 2002

ON APPROXIMATELY 10/15/2001 WHILE SITTING IN THE DRIVEWAY, I NOTICED THAT THE AIR BAG LIGHT WAS ON. AT THAT SAME TIME, I TRIED TO USE THE HORN TO LET SOMEONE KNOW THAT I WAS THERE TO PICK THEM UP. THE HORN DID NOT WORK. SINCE I DID NOT WANT TO PAY THE $70 FEE TO HAVE THE DEALERSHIP "DIAGNOSE" THE PROBLEM (WITHOUT HAVING ANY OF THAT MONEY GO TOWARDS THE ACTUAL PAYMENT OF THE REPAIR), I DECIDED TO TAKE IT TO MY MECHANIC. HE SAID THAT HE WOULD NOT WORK ON ANY COMPONENT RELATED TO THE AIR BAG BECAUSE OF THE HIGH COST OF REPLACING THE AIR BAG IN THE EVENT IT ACCIDENTALLY DEPLOYED. HE ALSO SAID THAT SINCE THE AIRBAG LIGHT WAS ON, IT COULD EITHER NOT DEPLOY IN AN ACCIDENT WHEN I NEEDED IT, OR THAT IT COULD DEPLOY WHILE I WAS DRIVING AND DID NOT NEED IT. HE CONSIDERED IT A SAFETY ISSUE. HE RECOMMENDED TAKING IT TO THE DEALER. AFTER DOING MORE RESEARCH, I HAVE FOUND OUT THAT THE PART IN QUESTION IS A CLOCKSPRING WIRING HARNESS AND THAT 124,511 VEHICLES HAVE HAD THE DEFECTIVE COMPONENT REPLACED BY CHRYLSER. I CONSIDER THIS A SAFETY ISSUE, A RECALL ISSUE AND AN ECONOMIC ISSUE. IF CHRYSLER CHARGES $70 PER DIAGNOSIS AND $250 FOR EACH REPAIR OF THE 124,511 DEFECTIVE CLOCKSPRING WIRING HARNESS/DESIGN FLAWS, THAT EQUALS ABOUT $40 MILLION. HOW MUCH PROFIT IS CHRYSLER MAKING ON REPAIRING THEIR OWN SAFETY RELATED DESIGN FLAW AND HOW MANY PEOPLE ARE GETTING INJURED BECAUSE A RECALL IS NOT BEING ISSUED ON THIS COMPONENT. *AK

NHTSA ID

758604

Incident

Oct 15, 2001