2017 RAM 1500 Interior & seats Problems

The contact owns a 2017 Ram 1500. The contact stated that while the vehicle was parked and unoccupied at the residence, the vehicle locked and started independently. The contact stated that a dealer was not contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.

NHTSA ID

11656530

Incident

Mar 25, 2025

Mileage

21,000 mi

The contact owns a 2017 Ram 1500. The contact stated while driving approximately 10 MPH down the driveway, the tailgate door released independently, causing damage to the trailer that was being hauled. The contact stated that the door latch released independently several times while driving. There was no warning prior to the failure. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and notified the contact that the repair would be an out-of-pocket expense. The failure mileage was approximately 42,000.

NHTSA ID

11508402

Incident

Feb 6, 2023

Mileage

42,000 mi

2017 RAM 1500. CONSUMER WRITES IN REGARD TO MOLD AND MILDEW IN VEHICLE. THE CONSUMER STATED THE VENTS LEAKED CAUSING A BUILD UP OF MOLD AND MILDEW. THE CARPET, FLOORBOARDS AND PADDING WERE ALL WET AND NEEDED TO BE REPLACED.

NHTSA ID

11461175

Incident

Apr 18, 2022

The contact owns 2017 Ram 1500. The contact stated while the vehicle was parked, she flipped the seats and noticed gray powered mildew under both seats. The contact took the vehicle to local dealer to be diagnosed. The dealer informed that the two air vents on the cab have leakage, and the floorboards were soaked and needed replacement. The vehicle has not been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

NHTSA ID

11456621

Incident

Feb 14, 2022

Mileage

55,000 mi

TL* THE CONTACT OWNED A 2017 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ATTEMPTING TO PASS ANOTHER VEHICLE, ANOTHER VEHICLE TURNED IN FRONT OF HER AND SHE CLIPPED THAT VEHICLE AS A RESULT HER VEHICLE FLIPPED OVER. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT STATED SHE LOST CONSCIOUSNESS ONCE SHE CRASHED INTO THE OTHER VEHICLE BUT CAME TO IN ORDER TO REMOVE HER SEAT BELT AND ATTEMPTED TO EXIT THE VEHICLE. THE CONTACT STATED THAT A PASSERBY ATTEMPTED TO BREAK THE CAB WINDOWS BUT FAILED. THE CONTACT STATED THAT THE INTERIOR CAUGHT ON FIRE AS WILL AS THE AIR BAGS. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE AFTER SOME TIME. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK BACK AND KNEE AS SHE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE DRIVER OF THE UNKNOWN VEHICLE HAD NO REPORTED INJURIES HOWEVER MEDICAL ATTENTION WAS PROVIDED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11318599

Incident

Mar 10, 2020

Mileage

72,000 mi

NOTICED A SMELL FOR A FEW MONTHS NOW CONSISTENT WITH WET AND MOLDY CARPET AFTER IT RAINS. I NOTICED UNDER MY BACK SEATS IN THE STORAGE COMPARTMENT THAT THERE WAS STAGNANT WATER PUDDLING UP. BROUGHT MY VEHICLE TO A MECHANIC SHOP IN CORAL SPRINGS ( DR. BRAKES W/ MIKE.) AND HAD THE VEHICLE DIAGNOSED FOR A FEE. FOUND OUT THAT THE REAR GLASS WITH THE OPERABLE WINDOW WAS LEAKING DOWN THE PASSENGERS SIDE, WETTING THE BACK INSULATION GOING DOWN TO THE CARPET FLOORING, AND FINALLY INTO THE STORAGE COMPARTMENTS. I CALLED COOPERATE IN REGARDS TO THIS ISSUE AND THE FIRST REP WAS PROFESSIONAL AND ASSISTED ME WITH A "GOOD WILL" CLAIM BEING THAT THIS IS MY FIRST DODGE VEHICLE AND EVEN INSISTED ON MY BROTHER PURCHASING ONE (WHICH HE DID, 2019 RAM SPORT ORANGE IN COLOR).THE REP HELPED ME SCHEDULE AN APPOINTMENT FOR THE VEHICLE TO BE DIAGNOSED AND REPAIRED. WHEN I GET TO THE ARRIGO DODGE, CHRYSLER, JEEP IN TAMARAC FL FOR MY APPOINTMENT ON THURSDAY AUG. 22, 2019, MY SERVICE PROFESSIONAL TERRI, CLAIMED THAT THE CASE WAS OPENED AND CLOSED THAT 2 DAYS BEFORE ON TUESDAY AND HE DIDN'T KNOW WHY BUT SHE ASKED HER DIRECTOR OF THE SERVICE DEPARTMENT IS THEY'RE WERE ANYTHING ELSE AND HE TOLD HER NO AND WALKED AWAY FROM ME. CALLED CORP AGAIN, SPOKE TO TRAVIAN, WHO WAS VERY UNPROFESSIONAL AND ENDED UP WITH ME ON HOLD FOR 11MINS ONLY TO HANG OP ON ME INSTEAD OF TRANSFERRING ME TO SOMEONE ELSE. THIS IS A VERY UNPROFESSIONAL COOPERATE OPERATION AND FROM SOMEONE TELLING YOU ONE THING AND CHANGING THEIR MIND WITH OUT ANY CONSIDERATION FOR ME AS THE VEHICLE OWNER ASKING FOR HELP WITH A SITUATION THAT HAD NOTHING TO DO WITH ME, NOR THE TIME I TOOK OFF FROM MY JOB TO GET TO THE DEALERSHIP. THIS SITUATION MAKES ME VERY UNHAPPY TO HAVE PURCHASED A 2017 DODGE RAM, CREW CAB, BIG HORN IF I HAD ANY IDEA CUSTOMER SERVICE WOULD TREAT ME THIS WAY, I WOULD OF WENT TO RICK CASE, WHERE THEY CARE FOR CUSTOMERS.

NHTSA ID

11245690

Incident

Aug 20, 2019

Mileage

53,000 mi

I WAS TRAVELING ON AN INTERSTATE HIGHWAY WHEN I CAME UPON AN ACCIDENT INVOLVING MULTIPLE VEHICLES. I TOOK EVASIVE ACTION AND WAS ABLE TO STOP COMPLETELY AVOIDING THE VEHICLES INVOLVED, AND JUST BEHIND ONE VEHICLE THAT WAS PARTIALLY BLOCKING THE RIGHT LANE. I WAS STRUCK FROM BEHIND WHICH CAUSED THE DRIVERS SEAT TO GO INTO A RECLINING POSITION. MY TRUCK WAS PROPELLED FORWARD WITH ME IN A RECLINING POSITION. I FELT A SECONDARY IMPACT, WHICH DAMAGED THE FRONT OF MY VEHICLE. BECAUSE I WAS IN A RECLINING POSITION, I WAS UNABLE TO CONTROL OR DIRECT MY VEHICLE. NONE OF THE AIRBAGS IN MY VEHICLE DEPLOYED. I SOMEHOW PULLED MYSELF ERECT AND EVENTUALLY CAME TO A STOP ON THE INSIDE GRASSY MEDIAN OF THE HIGHWAY.

NHTSA ID

11164140

Incident

Dec 19, 2018

Mileage

59,672 mi

TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT THE TAILGATE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED AT CHARLIE'S DODGE CHRYSLER JEEP RAM (725 ILLINOIS AVE, MAUMEE, OH 43537, (419) 893-0241). THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE TAILGATE WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,572.

NHTSA ID

11121670

Incident

Oct 17, 2017

Mileage

19,572 mi

ON MARCH 2, 2018, AS I WAS STOPPED ON A HIGHWAY FOR A CAR IN FRONT OF ME STOPPED, WITH HIS BLINKER ON AND WAITING TO TURN IN A DRIVEWAY, I WAS REAR-ENDED BY SOMEONE DOING APPROX. 50 TO 55 MPH. ON IMPACT, MY DRIVER'S SEAT BROKE CAUSING ME TO LAY FLAT, RIPPING MY GRIP OFF THE STEERING WHEEL AND THEN GOING INTO ON COMING TRAFFIC WHICH CAUSED ME TO HEAD ON COLLIDE WITH A CHEV. AVALANCHE TOTALING ALL THREE VEHICLES. I INJURED MY NECK, LOWER AND MIDDLE BACK. ALSO, BRUISED MY SHOULDER, RIBS AND UPPER ARM. I HAVE TWO CONCERNS. I BELIEVE THERE SHOULD BE BETTER TESTING OF REAR-END COLLISIONS. I BELIEVE IF MY SEAT WOULD NOT HAVE BROKE, I WOULD HAVE STAYED IN CONTROL OF MY VEHICLE POSSIBLY PREVENTING MY TRUCK GOING INTO ONCOMING TRAFFIC. ALSO, MY BACK AND NECK WOULD NOT HAVE RECEIVED AS MUCH WHIPPING MOTION CAUSING MY INJURIES. MY SECOND CONCERN IS THE AIRBAGS NOT DEPLOYING IN THE HEAD ON COLLISION. THE AVALANCHE'S AIRBAGS DEPLOYED BUT MINE DID NOT. I WROTE CHRYSLER AN EMAIL REPORTING THE INCIDENT AND MY CONCERNS. THEY APPOINTED BOSCH EAA TO INVESTIGATE IT THE INCIDENT AND INSPECT MY TOTALED TRUCK AND REVIEW THE DATA FROM MY VEHICLE'S COMPUTER. BOSCH HAS TOLD ME THEY SENT THE INVESTIGATION REPORT TO CHRYSLER TO REVIEW AND THEY WILL RESPOND TO ME WITHIN THE NEXT TWO WEEKS. I BELIEVE MORE STRICTER TESTING SHOULD BE DONE AND SEATS SHOULD BE IMPROVED TO AVOIDED SEATS BREAKING IN COLLISIONS CAUSING INJURY AND DEATH TO FRONT AND REAR PASSENGERS. THESE ARE THE REFERENCE NUMBERS TO MY CASE WITH CHRYSLER. I HAVE A LOT OF PICTURES OF THE ACCIDENT SCENE AND VEHICLES IF NEEDED. THANK YOU. REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER: [XXX] *TT *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

NHTSA ID

11083459

Incident

Mar 2, 2018

Mileage

19,000 mi

TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT THE TAILGATE UNLATCHED AND DROPPED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO STATELINE CHRYSLER JEEP DODGE RAM (LOCATED AT 800 GOLD RD, FORT MILL, SC) WHERE IT WAS DIAGNOSED THAT THE LATCHES NEEDED TO BE LUBRICATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,462.

NHTSA ID

11082654

Incident

Aug 1, 2017

Mileage

33,462 mi

2017 RAM 1500 - VEHICLE'S ELECTRONIC CONTROLLED LOCKING TAILGATE FAILS TO SECURE WHEN VEHICLE IS PUT IN MOTION ALLOWING TAILGATE TO FALL OPEN WHILE VEHICLE IS IN MOTION. VEHICLE WAS PURCHASED WITH 14K MILES AND CURRENTLY HAS 23K MILES. TAILGATE HAS FALLEN ON 9 OCCASIONS IN THE 6 MONTHS/9K MILES I HAVE OWNED THE VEHICLE. ALSO POTENTIAL TO OCCUR WHILE VEHICLE IS PARKED. FIAT-CHRYSLER WAS CONTACTED ON 24 JANUARY 2018 AND AFFIRMED THEY HAVE NO TECHNICAL SERVICE BULLETINS (TSBS) OR RECALLS ON THIS ISSUE TO DATE. HOWEVER, INTERNET RESEARCH REVEALED "NUMEROUS" COMPLAINTS IN FORUMS AND VIDEOS ON THIS OCCURRING ON 2013 - 2017 MODELS. SOME COMPLAINANTS INDICATE DEALERSHIPS NOT AWARE OR UNABLE TO DEDUCE CAUSE. FURTHER INTERNET RESEARCH INDICATES A FAULTY TAILGATE ACTUATOR ASSEMBLY, (A METAL TAB ON ASSEMBLY WHICH SERVES AS A LEVER-STOP WHICH ALLOWS TAILGATE TO SECURE IS BREAKING OFF OF ASSEMBLY PLATE AND PREVENTING FULL ENGAGEMENT OF THE LOCKING MECHANISM BETWEEN TAILGATE AND BED). SOME COMPLAINTS REVIEWED ONLINE INDICATE DEALERS REPLACED LOCKING TAILGATE ACTUATOR ASSEMBLY (IN APPLICABLE CASES, UNDER MFR WARRANTY) AND THE MATTER WAS RESOLVED. PROBLEM CREATES POTENTIAL FOR LOSING CARGO WHILE IN MOTION, FALLING TAILGATE STRIKING A PERSON, CAUSING STRUCTURAL DAMAGE, OR, BEING SUCH A VOLATILE OCCURRENCE DUE TO WEIGHT OF TAILGATE, ALARMING AN UNSUSPECTING DRIVER DIVERTING ATTENTION, CAUSING PANIC AND POSSIBLE ACCIDENT. FIAT-CHRYSLER CUSTOMER SERVICE REP RECOMMENDED ON 25 JANUARY 2018, THAT I, AS THE CUSTOMER, FILE A COMPLIANT WITH NHTSA.

NHTSA ID

11064857

Incident

Jan 25, 2018

Mileage

15,000 mi