2017 RAM 1500 Visibility Problems

The 8.4" infotainment screen freezes up at random times. This is an ongoing recurring issue. This is not only a comfort/convenience/entertainment annoyance. This also disables safety equipment, for example the back-up camera and the windshield defrosting via the climate control system. While I have reached out to the manufacturer for guidance, I have not taken it in for service. There are no warning lamps or indicators of malfunction. This has not resulted in any accidents yet, although I can plainly see the potential.

NHTSA ID

11490938

Incident

Sep 28, 2022

The contact owns a 2017 Ram 1500. The contact stated while reversing she felt the vehicle jerk with a loud sound coming from the vehicle causing the vehicle to come to a complete stop. The dealer was contacted, and an appointment was set to diagnose the vehicle. On another occasion, the vehicle was getting detailed and it was noticed that the rear window was leaking and had white mold. The vehicle was taking to the dealer who stated that no failure was found. The manufacturer was not contacted. The failure mileage was 5,000.

NHTSA ID

11479939

Incident

Jun 11, 2022

Mileage

5,000 mi

What component or system failed or malfunctioned, and is it available for inspection upon request? - Windshield Wiper intermittent failure. May or may not be reproduced. How was your safety or the safety of others put at risk? - Failed during a rain storm making it impossible to see on the highway. Needed to pull over putting passengers at risk of rear end accident. Has the problem been reproduced or confirmed by a dealer or independent service center? - The problem is intermittent and has not been able to be reproduced at a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No warnings were given. The problem first appeared year one of having the vehicle. Went away until year three, went away until year 5.

NHTSA ID

11433953

Incident

Sep 22, 2021

THERE IS A WATER LEAK THAT IS SEEN COMING IN AT THE DRIVER'S A-PILLAR AND AT THE CENTER OVERHEAD CONSOLE.

NHTSA ID

11395731

Incident

Nov 18, 2020

Mileage

36,000 mi

UNCOMMON VEHICLE VIBRATIONS FELT WHILE IDLING. WHILE DRIVING, VEHICLE SHAKES AT ALL SPEEDS AND BECOMES MORE PRONOUNCED THE FASTER THE VELOCITY. AFTER HAVING ROUTINE MAINTENANCE PERFORMED AT CHAPMAN LAS VEGAS VEHICLE WAS RETURNED TO ME. WHEN I TOOK POSSESSION AND STARTED THE VEHICLE AT CHAPMAN LAS VEGAS IT MISFIRED (UNCONTROLLABLY SHAKING) AND THE CHECK ENGINE LIGHT TURNED ON. DEALER ENDED UP KEEPING VEHICLE ANOTHER DAY TO INSPECT MISFIRE/CHECK ENGINE LIGHT ISSUE. ACCORDING TO CHAPMAN LAS VEGAS THEY COULD NOT IDENTIFY THE REASON FOR THE MISFIRE/CHECK ENGINE LIGHT AND HAD ME PICK UP THE VEHICLE THE NEXT DAY. EVER SINCE THAT INCIDENT THE VEHICLE HAS BECOME UNSTABLE AND CONSTANTLY SHAKES. I WAS ADVISE BY CHAPMAN LAS VEGAS TO "CONTINUE DRIVING THE VEHICLE UNTIL ENGINE LIGHT COMES ON" AS THEY CAN'T FIGURE OUT THE PROBLEM FOR THE CONTINUED SHAKING. THIS HAS BEEN GOING ON FOR A FEW WEEKS NOW. I DO NOT FEEL SAFE CONTINUING TO DRIVE A DEFECTIVE VEHICLE. I'M NOW STARTING TO FEEL AND HEAR RATTLING SOUNDS WHILE MAKING TURNS. NOT SURE IF ITS AT ALL CONNECTED BUT AGAIN THE VEHICLE DOES NOT FEEL SAFE. SPOKE WITH SERVICE DEPARTMENT AGENT TODAY AND WILL BE DROPPING THE VEHICLE OFF AGAIN. ON TOP OF THE SHAKING NOW THE REAR VIEW CAMERA IS NOT WORKING PROPERLY. IVE TAKEN VIDEOS OF THE REARVIEW CAMERA ISSUES. UNFORTUNATELY I CAN'T VIDEO THE VIBRATING VEHICLE. ON 9/14/2020 AT APPROXIMATELY 9:30 AM AN EMPLOYEE OF CHAPMAN LAS VEGAS (MECHANIC MARK) DID A DRIVE ALONG WITH ME SO THAT HE COULD ASSES THE SHAKING OF THE VEHICLE. HE CONFIRMED THAT IN FACT IT WAS SHAKING. HE ADVISED THAT HE THOUGHT IT MIGHT BE AN ISSUE WITH THE TIRES. I IMMEDIATELY (1 HOUR LATER) WENT AND HAD THE TIRE TREAD CHECKED, TIRES ROTATED AND BALANCED. THE SHAKING STILL CONTINUES!

NHTSA ID

11355173

Incident

Sep 1, 2020

Mileage

32,000 mi

TL* THE CONTACT OWNS A 2017 RAM 1500. THE STATED THAT THERE WAS A WHITE LINE RUNNING DOWN THE WINDSHIELD MAKING IT DIFFICULT TO VIEW THE ROAD WHILE DRIVING. THE CONTACT STATED THAT THE WHILE LINE LOOKED LIKE A WATER STREAM RUNNING DOWN THE WINDSHIELD. THE SUN STATED THAT THE SUN REFLECT ON THE WINDSHIELD WHICH IMPAIRED HIS VIEW WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11329372

Incident

Apr 9, 2020

Mileage

20,000 mi

I HAVE AN EXCESS NUMBER OF WINDSHIELD ROCK CHIPS

NHTSA ID

11191299

Incident

Jan 18, 2019

SUNROOF HAS EXCESSIVE LEAKING. IT SEEMS TO BE DRAINING HOWEVER UNDER PRESSURE OF CAR WASH DROPLETS MAKE IT INTO CABIN OF TRUCK. REAR PASSANGER AND DRIVER SIDE ARE WHERE WATER FLOW IS COMING FROM AND IT SEEMS LIKE SEAL ISN'T TIGHT. VEHICLE HAS BEEN TESTED IN CAR WASH IT'S CURRENTLY WINTER AND WE DON'T HAVE THE ABILITY TO TEST WHAT WOULD HAPPEN DURING RAIN. ALSO HAPPENED ON A FLAT SURFACE STATIONARY

NHTSA ID

11184211

Incident

Mar 1, 2019

Mileage

19,250 mi

TL* THE CONTACT OWNS A 2017 RAM 1500. WHEN THE CONTACT ATTEMPTED TO ROLL DOWN THE DRIVER SIDE WINDOW, IT DERAILED AND CAME OFF TRACK. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED DURING ICY WEATHER. THE VEHICLE WAS TAKEN TO DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY, DAYTON, OH 45431) WHERE THEY REPLACED THE CLIPS ON THE WINDOW ON FOUR DIFFERENT OCCASIONS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000. *TT*JB

NHTSA ID

11180341

Incident

Jan 18, 2018

Mileage

12,000 mi

WE BOUGHT A 2017 RAM 1500 ON APRIL 29, 2017. ON DEC 20, 2017, WE TOOK OUR TRUCK TO CARMAN DODGE AND WAS TOLD THAT WE NEEDED A WHOLE NEW WIPER UNIT (WIPER ASSEMBLY UNIT). THIS WAS NOT COVERED UNDER OUR WARRANTY. WE HAD THE TRUCK FOR LESS THAN 8 MONTHS. PLEASE EXPLAIN TO ME HOW THIS PIECE OF STEEL WOULD BREAK AND NOT BE COVERED UNDER MY WARRANTY. I WAS TOLD THE PART WAS "BROKEN" AND IT'S NOT A DEFECT. AFTER SPENDING AN HOUR ON THE PHONE WITH CHRYSLER, THEY STILL REFUSE TO COVER THIS. I HAD TO PAY $390 FOR THIS NEW PART/INSTALLATION. IT'S BEYOND ME HOW THIS IS NOT CONSIDERED A DEFECT AND WHY THIS WOULD NOT BE COVERED UNDER MY WARRANTY.

NHTSA ID

11056669

Incident

Dec 20, 2017

Mileage

5,800 mi