2020 RAM 1500 Visibility Problems

The contact owns a 2020 Ram 1500. The contact stated that there was water leaking from the rear window of the vehicle. The contact referenced Technical Service Bulletin: 23-098-23, detailing a crack in the rear window near the third brake light that could allow water to enter the vehicle on the left and right sides. The contact confirmed that the vehicle had experienced leaks on both sides. The vehicle was taken to a dealer to be repaired under the TSB; however, the dealer declined to repair the vehicle. The contact stated that the vehicle met the mileage requirements, but the dealer stated that the vehicle was not included in the TSB. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,000.

NHTSA ID

11752735

Incident

Jun 1, 2026

Mileage

115,000 mi

A crack developed in the plastic frame of the rear sliding backlite window, allowing water to enter the vehicle cabin from the rear glass area. Water intrusion has been observed on the rear seating surfaces and interior trim during rain and snow events. The condition has been reproduced multiple times during precipitation and car washes. A dealership inspected the vehicle and performed a sealant repair following manufacturer guidance; however, the water leak persists and the crack remains visible. Water entering the passenger compartment presents potential safety risks, including moisture exposure near electrical components, mold growth, and occupant health concerns. Water has entered the rear seating area where child passengers ride. No warning lights or electronic alerts appeared prior to the condition. The issue appears related to a structural failure of the rear backlite frame seal. The condition remains unresolved and may worsen over time if not properly repaired. The component is available for inspection upon request.

NHTSA ID

11721478

Incident

Feb 16, 2026

The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed and while the vehicle was parked, there was water leaking from the rear sliding window during inclement weather. The vehicle was taken to an independent mechanic, where it was determined that the rear sliding window needed to be repaired or replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 51,300.

NHTSA ID

11717890

Incident

Feb 13, 2026

Mileage

51,300 mi

The driver's side windshield wiper is not working because the wiper arm attachment (at the spindle) is stripped. The motor spindle rotates but the wiper does not wipe the windshield. Visibility during rain, snow or other dirt or mud being splattered on windshield during driving. No dealer interaction yet, just noticed today while out driving. No inspection by 3rd party. No warning indicators, lamps or messages.

NHTSA ID

11706690

Incident

Dec 22, 2025

In 2022, I had the dealer replace the driver's visor because it broke and was hanging down by its electrical connection. It was obstructing the drivers forward view. This repair was covered under the bumper to bumper warrantee. In 2025, the visor broke again exactly as before however, this time the repair will not be covered as a defect. Online, there are a lot of people who are having the exact same issue with their visors. I believe that this issue is a major safety issue because it distracts and blocks the drivers view and should become a recall issue

NHTSA ID

11698326

Incident

Oct 15, 2025

The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. In addition, the contact stated that there was an abnormal sound coming from the engine. The contact was unable to pull over to the side of the road. While the vehicle was still on the road, the contact shifted to park(P) and then back to drive(D), and the vehicle returned to normal functionality. However, the contact stated that the failure had occurred six times. The contact stated that on a separate occasion, while driving at an undisclosed speed, there was an abnormal sound coming from the engine. In addition, the contact stated that while driving at an undisclosed speed, the gear knob independently shifted gears. The contact stated that the gear knob was in drive(D) and then independently shifted to park(P). It was unknown if any warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Most recently, after reversing out of the driveway and then driving forward, the front passenger’s side mirror independently moved inwards. The failure obstructed the driver's visibility and prevented the driver from safely operating the vehicle. The contact pulled over to the side of the road and manually pulled the front passenger’s side mirror outward. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

NHTSA ID

11693559

Incident

May 15, 2025

Mileage

62,000 mi

THE REARVIEW CAMERA ON THE VEHICLE DISPLAY A BLACK SCREEN IN PLACE OF THE REARVIEW IMAGE. THIS PROBLEM HAS BEEN FIXED BY THE DEALER MULTIPLE TIMES AND AFTER A WHILE THE REARVIEW CAMERA DISPLAY A BLACK SCREEN AGAIN. THIS IS AN ISSUE WHEN BACK PARKING OR JUST GETTING OUT FROM PARKING SPOT. ITS HARD TO SEE WHAT ITS BEHIND, SPECIALLY CHILDREN WALKING BEHIND IT. PLEASE I ASK TO LOOK INTO THIS ISSUE FURTHER SINCE I CONSIDER IT CAN PREVENT ANY FUTURE ACCIDENTS.

NHTSA ID

11691793

Incident

Aug 1, 2025

I have had to replace the Driver's Side sun visor on my truck twice due to failure of the bracket holding the visor in place. The most recent time this happened was this month (August 2025). While I was entering the freeway in heavy traffic the visor fell down and was flopping in my face while I was traveling at approximately 70mph. I had the sun in my face, traffic beside me and had to use my left hand to catch the visor while avoiding a collision with a truck. The problem does not seem to be isolated to the Ram line of vehicles as we had the same problem with visor failure on my wife's 2023 Jeep Wagoner (vin [XXX] ). The bracket that holds the visor in place has a "push in tab/fitting" made of inferior material that is only about 1/8" thick and needs to be redesigned. I have attached photos of the failed part. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11683585

Incident

Aug 19, 2025

On June 26, 2025 there was heavy thunderstorms throughout our area. I was driving to my office to pick up an item and all of a sudden my dashboard lit up with numerous error messages. I turned the truck off and could not get it to start again. I had to have it towed to the dealership and they cleaned some electrical connectors and returned it to me. My wife picked it up and on the drive home the windshield wipers went off and she also had numerous error messages on the dashboard so we returned it to the dealership. They replaced some modules as they found rust and returned the truck to me. When I went to the dealership to pick it up the truck would not start. They then said there was some corrosion in the star connectors and some moisture behind the radio. They replaced parts and returned it back to me. Since then I have had the truck back and had three more electrical issues with the vehicle. The service technician does not know what the error is and is having trouble pinpointing the problem. Its an electrical issue that they can't figure out. Tomorrow I am returning my truck for the sixth time for the same issue. I do not trust the truck to drive around and have not been able to use it for over 60 days.

NHTSA ID

11683478

Incident

Jun 26, 2025

The dashboard leather on my 2020 Ram Longhorn (VIN [XXX] ) has severely bubbled and separated from the underlying structure. The warping creates dangerous glare and distortion in the windshield, compromising forward visibility. Additionally, the deformation extends over the passenger side airbag panel, raising serious concerns about whether the airbag can deploy correctly. This is a well-documented defect on 2019–2020 Ram Longhorn dashboards due to adhesive failure, not wear and tear. FCA/Stellantis is aware of the issue and has issued technical bulletins, but many vehicles remain unrepaired. This should be treated as a safety issue and addressed via recall or extended coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11668803

Incident

Dec 15, 2022

The windshield wiper system is currently pumping wiper fluid but not on the windshield, instead it is somehow sending it to the passenger side of the front hood and draining directly on the ground. I took it to the dealer and was told several other vehicles came in with the exact same issue and was told it would be addressed but as of now it has not

NHTSA ID

11658376

Incident

Apr 29, 2025

The contact owns a 2020 RAM 1500. The contact stated that while driving at an undisclosed speed, the rear windshield inexplicably shattered. No warning lights were illuminated. The vehicle was taken to the dealer, but refused to inspect the vehicle for unknown reasons. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,000.

NHTSA ID

11654132

Incident

Apr 11, 2025

Mileage

20,000 mi

Drivers side visor broke at the support point and fell down obscuring drivers' vision while driving on the highway. Required holding visor up with one hand while pulling over. This situation has reoccurred several times while waiting for an appointment at the dealer. Broken plastic shaft is the cause. Upon inspection this is an under sized plastic shaft. Other sources report this is a common problem since 2019. It is a dangerous situation having your vision blocked while in traffic. Ram says it is an out of warranty, pay for the repair issue. Vehicle has 49500 miles. New visor looks like the old one.

NHTSA ID

11650093

Incident

Mar 15, 2025

My driver and passenger sun visors fall from the mounting arm and will not stay attached.

NHTSA ID

11629462

Incident

Dec 7, 2023

The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 20V622000 (Visibility); however, the dealer set the recall appointment for January 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11622893

Incident

Oct 8, 2020

The drivers side sun visor has failed multiple times. As I am driving it falls out of its housing on the vehicle ceiling and obstructs my vision. I took it to the dealer and they replaced the visor. However, it has failed again and almost caused an accident. I spoke with an individual that works for Ram and was told that this is a repair and complaint that they hear quite often. I believe without a manufacturer recall and replacement that this could cause a severe accident.

NHTSA ID

11621399

Incident

Oct 22, 2024

The Windsor shade flaps have both failed the drivers side pushed back into the slot has fallen out of the slot and has obscured driving needing to pull off of road way push back into slot this has also stopped the garage door opener to function

NHTSA ID

11616196

Incident

Sep 24, 2024

I was driving back from Montana and my passenger side sun visor disconnected and was hanging from the wire causing a visibility issue when driving. Approximately 1 year ago the same thing happened to my driver side sun visor. This also caused problems with visibility while driving because it wouldn't remain in the locked position. It would hang by the wires. Both times I had the visor replaced at the Dodge dealership in Prescott Az. I was told my the service advisor that it has been a problem and they have had to replace quite a few. I asked if they have fixed the problem and he stated that it hasn't and its still the original parts. This is going to lead to a serious car accident or death if this problem isn't resolved by Dodge.

NHTSA ID

11594877

Incident

May 23, 2024

Driver's side sun visor repeatedly comes loose from ceiling attachment causing the visor to drop into driver's sight line completely blocking forward view. It happens suddenly, often as I'm approaching a stop light, and is a massive safety concern. I have had several near misses where I've almost rear-ended cars in front of me. I reported the issue to the dealer at my last service and, while I was told this was a "common issue" with Dodge Rams, the dealer/Dodge would not cover the cost and it would be $500+ to repair with parts and labor. If this is as prevalent as the dealer indicated, this should be a safety recall.

NHTSA ID

11585778

Incident

Apr 29, 2024

While driving at highway speed with the sunvisor down, the visor suddenly became loose and hit me in the head blocking my vision. As I reached up to move the visor around, I realized that there was no tension on the swing arm and the visor would swing from the driver side window all the way to the windshield, this caused me to keep one hand on the visor when the sun was coming through the driver side window, and only one hand on the wheel.

NHTSA ID

11573913

Incident

Feb 25, 2024

The inside of my truck has condensation. The inside lights console don’t work. Because water comes in by the rear top headliner.

NHTSA ID

11572529

Incident

Jan 5, 2024

Hi, we own a 2020 Dodge Ram 1500. Went to drive our truck during a snow storm. The driver's side wiper arm stripped its splines. Dealership says tough luck. You're on your own. A 2020 Dodge Truck. This is ridiculous. We have 2 small kids, and can't drive our new truck when it rains. Never heard of a new vehicle stripping the splines of a wiper arm, because of ice and snow. No one ever touched the wiper arm. We used remote start to warm up the vehicle, only to find out the arm was stripped when we tried to drive it. I've owned many vehicles, never had this happen before. No one I've talked with, has had this happen, even in the worst weather conditions. This is a Major flaw, and a huge safety issue. Thank you. VIN - [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11571651

Incident

Jan 3, 2024

The contact owns a 2020 Ram 1500. The contact stated while driving approximately 40 MPH, the contact heard a loud booming sound. The contact stopped to inspect the vehicle, and it was discovered that the driver's side rear glass window panel had exploded outward causing chards of glass to enter the vehicle. The contact stated that during failure the rear defroster was activated. The vehicle was taken to the local dealer who replaced the driver's side rear glass window panel. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000. The VIN was not available.

NHTSA ID

11569925

Incident

Feb 1, 2024

Mileage

30,000 mi

The sun visors unexpectedly drop out of there sockets impeding the drivers ability to see abruptly. This is obviously dangerous. They are defective and this has been reported on RAM forums to no avail.

NHTSA ID

11565204

Incident

Jan 12, 2024

water is coming thru the top of front windshield and condensation build up

NHTSA ID

11561827

Incident

Dec 26, 2023