2016 RAM 2500 Problems

Grid heater nut/bolt detached and entered engine, causing catastrophic internal failure and total engine loss while driving.

Got into my truck after letting it warm up and the shifter broke out of the handle. It’s a known problem cause the design is flawed by putting so much pressure on the part. So in the end it breaks and then you can’t get your vehicle out of park or whatever gear it broke in. I was charged 718.00 for it to get fixed when I think this should be a recall or tsb.

Grid heater nut/bolt detached and entered engine, causing catastrophic internal failure and total engine loss while driving.

Adding to form 11717793

the V06 Recall on this vehicle that for some reason was approved is an inadequate repair. The steering wheel is not adjustable with the "Weld Fix". Stellantis should have to replace the defective parts. My truck is not not able to be aligned 100%. The repair was done in 2019, and I have complained about this in the past once I realized what they did to "FIX" the issue for the recall. They have been no help and said that because it was and approved repair even though this should never of been a long term solution.. according to them I'm SOL and the dealership can align it but other shops are saying that you can't truly align the car and steering with that fix in place. I would hope that you put pressure on them to make this right.

This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.

To Whom It May Concern, I am requesting a no-cost replacement of the factory Uconnect 8.4 radio in my truck (VIN: [XXX]) due to daily safety-related failures that significantly affect the safe operation of my vehicle. Every day, the radio experiences a startup delay where the screen remains black and many center stack functions are unavailable. This delay often lasts 5–10 minutes before the system becomes operational. During normal driving, the radio also displays repeated “Vehicle Phone Requires Service” error messages, creating a constant distraction that takes my attention away from the road. When these issues occur, the factory backup camera is unavailable. Losing the backup camera eliminates an important safety feature intended to help prevent collisions with pedestrians, children, vehicles, and objects while reversing. Additionally, the factory navigation and GPS no longer function at all. These are not minor convenience issues—they are daily safety concerns. Safety-related features should work immediately every time the vehicle is started. A factory infotainment system that fails every day, disables the backup camera during startup, and repeatedly distracts the driver while the vehicle is in motion presents an unacceptable safety risk. Because these failures occur daily and involve factory-installed safety equipment, I believe Stellantis should replace the defective Uconnect radio at no cost. I respectfully request that this complaint be documented and that a no-cost replacement be authorized. Thank you for your prompt attention to this matter. [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electronic brake controller faulty

Electronic brake controller faulty

ITBM Integrated Trailer Brake Module not outputting correct breaking voltage to trailer.

ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.

The contact owns a 2016 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

The tailgate will not stay closed. It comes open when driving and sometimes won’t stay closed at all. This is a common problem/recall with this model truck but for some reason doesn’t show up with my VIN #

The tailgate still falls open unexpectedly while driving after the tailgate recall repair was done.. The tailgate fell open and hit my camper power jack and dented the tailgate above the handle.. I'd like the tailgate latch to be fixed correctly and the dent fixed as well.. im afraid to haul anything in the back that could potentially fall or slide out due to this issue..

Def system failed ABS, track,tire pressure. Service 4 wheel drive system. 4 wheel drive system temporarily unavailable.

The service engine lamp came on. When the mechanic investigated, it was determined that the problem is identical to the Warranty Bulletin titled Cummins 6.7L Turbocharger Actuator - X99 Warranty Extension that pertains to the 2015 RAM 2500 pickup. My vehicle is a 2016 and there is no warranty extension, even though it is an identical problem. The vehicle was not drivable as is and I had to replace the Turbocharger Actuator. I am assuming that this is a known problem to Cummins and to RAM. There should be a Warranty Bulletin for the 2016 also.

This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.

I received an NHTSA recall notice V06/NHTSA 19V-021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31, 2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the NHTSA had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the NHTSA said to weld them together.

Contacted FCA Recall Assistant Center on 10/23/2024 and filed a complaint against Corwin Chrysler Dodge, 3306 E. Kearney St., Springfield, MO., 65803 regarding Safety Recalls that Corwin Chrysler Dodge fraudulently checked off in the system as fixed, but they were not fixed. Case# [XXX] was assigned to the complaint. Keith is the assigned CS Manager and can be reached at 844-378-0575, ext: 3124. Keith informed us today that his hands are tied at this time and he doesn't have the authority to uncheck the safety recalls in the system that would be up to the dealership Corwin Chrysler Dodge in Springfield, MO. As of today, January 15, 2025, we still do not have resolution to this issue. We were informed to reach out to James River Dodge RAM, Ozark, Missouri. List of recalls below that we are aware that were completed by Corwin Chrysler Dodge of Springfield, Missouri. 1. Water Pump Recall T51 (Corwin Chrysler Dodge completed) 2. New Tailgate Latch U74 (Corwin Chrysler Dodge completed) We spoke to David, Service Manager, on 10/25/2024 and was informed since the system shows everything regarding the safety recalls for this vehicle are checked off in the system as fixed by Corwin Chrysler as completed. David told us that the safety recalls in the system that are showing fixed would need to be unchecked in the system in order for his team to recheck all the recalls on this vehicle and get paid for the service, because Corwin was paid for fixing the safety recalls when they checked them off in the system. 1. Steering - Drag Linkage Welded V06 (James River Chrysler could visibly see this was completed (10/25/2024) 2. Truck Engine Recalibration 67A (James River Chrysler completed on 10/25/2024) No other recalls to the best of our knowledge have been fixed on our 2016 RAM, Dodge Laramie 2500, 6.7L, Diesel Motor, vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a safety issue concern! This has been ongoing since 2017 with no recall on this vehicle. I had it in the shop again for the same thing and was told this issue could not be resolved!

Contacted FCA Recall Assistant Center on 10/23/2024 and filed a complaint against Corwin Chrysler Dodge, 3306 E. Kearney St., Springfield, MO., 65803 regarding Safety Recalls that Corwin Chrysler Dodge fraudulently checked off in the system as fixed, but they were not fixed. Case# [XXX] was assigned to the complaint. Keith is the assigned CS Manager and can be reached at 844-378-0575, ext: 3124. Keith informed us today that his hands are tied at this time and he doesn't have the authority to uncheck the safety recalls in the system that would be up to the dealership Corwin Chrysler Dodge in Springfield, MO. As of today, January 15, 2025, we still do not have resolution to this issue. We were informed to reach out to James River Dodge RAM, Ozark, Missouri. List of recalls below that we are aware that were completed by Corwin Chrysler Dodge of Springfield, Missouri. 1. Water Pump Recall T51 (Corwin Chrysler Dodge completed) 2. New Tailgate Latch U74 (Corwin Chrysler Dodge completed) We spoke to David, Service Manager, on 10/25/2024 and was informed since the system shows everything regarding the safety recalls for this vehicle are checked off in the system as fixed by Corwin Chrysler as completed. David told us that the safety recalls in the system that are showing fixed would need to be unchecked in the system in order for his team to recheck all the recalls on this vehicle and get paid for the service, because Corwin was paid for fixing the safety recalls when they checked them off in the system. 1. Steering - Drag Linkage Welded V06 (James River Chrysler could visibly see this was completed (10/25/2024) 2. Truck Engine Recalibration 67A (James River Chrysler completed on 10/25/2024) No other recalls to the best of our knowledge have been fixed on our 2016 RAM, Dodge Laramie 2500, 6.7L, Diesel Motor, vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE VEHICLE WAS DRIVING ON THE HIGHWAY AT AROUND 60 MPH WHEN THE ABS AND TRACTION CONTROL WARNING LIGHTS CAME ON. IMMEDIATELY AFTER THE WARNING LIGHTS FLASHED ON, THE RIGHT FRONT BRAKE SEIZED UP FOLLOWED BY THE LEFT FRONT BRAKE. VEHICLE SKIDDED TO A HALT AND WAS NO LONGER DRIVE-ABLE DUE TO THE BRAKES BEING COMPLETELY SEIZED. THIS WAS EXTREMELY DANGEROUS AS THERE WAS NO WARNING OF THE SUDDEN STOP AND INABILITY TO FULLY CONTROL THE MOVEMENT OF THE VEHICLE. THE VEHICLE COULD ALSO NOT BE MOVED FURTHER FROM THE ROADSIDE. VEHICLE WAS TOWED TO A DEALERSHIP. THE DEALERSHIP REPORTED THAT THE BRAKE CALIPER BRACKET BROKE CAUSING THE FRONT HUB BEARING TO BLOW APART WHICH LED TO DAMAGE OF THE BRAKE PADS AND ROTORS. THE LEFT FRONT ROTORS WERE DAMAGED FROM THE HEAT OF LOCKING UP.

Contacted FCA Recall Assistant Center on 10/23/2024 and filed a complaint against Corwin Chrysler Dodge, 3306 E. Kearney St., Springfield, MO., 65803 regarding Safety Recalls that Corwin Chrysler Dodge fraudulently checked off in the system as fixed, but they were not fixed. Case# [XXX] was assigned to the complaint. Keith is the assigned CS Manager and can be reached at 844-378-0575, ext: 3124. Keith informed us today that his hands are tied at this time and he doesn't have the authority to uncheck the safety recalls in the system that would be up to the dealership Corwin Chrysler Dodge in Springfield, MO. As of today, January 15, 2025, we still do not have resolution to this issue. We were informed to reach out to James River Dodge RAM, Ozark, Missouri. List of recalls below that we are aware that were completed by Corwin Chrysler Dodge of Springfield, Missouri. 1. Water Pump Recall T51 (Corwin Chrysler Dodge completed) 2. New Tailgate Latch U74 (Corwin Chrysler Dodge completed) We spoke to David, Service Manager, on 10/25/2024 and was informed since the system shows everything regarding the safety recalls for this vehicle are checked off in the system as fixed by Corwin Chrysler as completed. David told us that the safety recalls in the system that are showing fixed would need to be unchecked in the system in order for his team to recheck all the recalls on this vehicle and get paid for the service, because Corwin was paid for fixing the safety recalls when they checked them off in the system. 1. Steering - Drag Linkage Welded V06 (James River Chrysler could visibly see this was completed (10/25/2024) 2. Truck Engine Recalibration 67A (James River Chrysler completed on 10/25/2024) No other recalls to the best of our knowledge have been fixed on our 2016 RAM, Dodge Laramie 2500, 6.7L, Diesel Motor, vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hello! We have the driver seat and passenger seat that unlock after driving every mile. I have called the dealership and Chrysler and they say they cannot help me. This is a safety issue and I need assistance now

The contact owns a 2016 Ram 2500 equipped with Hankook Tires, Tire Line: Dynapro AT2, Tire Size: 275/70/R18, DOT Number: 1BJWBRNB. The contact stated that while his son was driving approximately 60-65 MPH, the vehicle started severely vibrating and shaking on the front passenger’s side of the vehicle. The driver pulled to the side of the road and removed and replaced the front passenger’s side tire with the spare. The vehicle was driven to Discount Tire where it was diagnosed that there was a bubble on the tire. The vehicle was taken to Walmart where the tire was replaced. The contact stated that approximately 3 months after replacing the tire, the driver’s side rear and driver’s side front experienced the same failure. The contact continued to drive at speeds lower than 20 -25 MPH. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The vehicle failure mileage was 137,804, and the tire failure mileage was 23,000.

The contact owns a 2016 Ram 2500 equipped with Landsail Tires, Tire Line: CLX-1, Tire Size: LT275/70/R18, DOT number: TBDEF75C. The contact stated while driving 50 MPH, the tread of the front passenger’s side tire separated, causing the vehicle to start shaking abnormally. The vehicle was taken to an independent mechanic where it was confirmed that the front passenger’s side tire tread had separated. The tire as not replaced. The tires were replacement tires. The dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle failure mileage was approximately 42,000. The tire failure mileage was 34,449.

THIS IS THE TRADESMAN MODEL, WHICH IS THE BARE BONES BASIC WORK TRUCK. AT NIGHT, WHEN TURNING A 90 DEGREE CORNER, LEFT OR RIGHT, ONE CAN NOT SEE THE ROAD OR WHAT MIGHT BE COMING BECAUSE THE HEADLIGHTS DO NOT ILLUMINATE THE ROAD IN A SHARP TURN. IT IS ESPECIALLY WORRYING WHEN TURNING ON A DARK ROAD FROM A STOP SIGN. THIS HAS BEEN LIKE THIS SINCE THE TRUCK WAS NEW.

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS REPLACED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (JACK WOLF CHRYSLER JEEP, 1615 N. STATE ST, BELVIDERE, ILL, 61108, 815-544-9211) WHERE IT WAS DIAGNOSED THAT THE BULBS BURNED OUT. THE TECHNICIAN REPLACED THE BULBS AND STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REIMBURSE THE CONTACT FOR THE REPLACEMENT BULBS. THE CONTACT STATED THAT HE DID NOT RECEIVE A NOTIFICATION FOR AN UNKNOWN RECALL RELATED TO THE ELECTRICAL SYSTEM AND EXTERIOR LIGHTING. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAIRDON'S CHRYSLER DODGE JEEP RAM OF MONROE (16413 W MAIN ST, MONROE, WA 98272, (360) 805-5500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY

TL* THE CONTACT OWNS A 2016 RAM 2500. SHORTLY AFTER PURCHASING THE VEHICLE, THE REAR WINDOWS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR WINDOW MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR, THE CONTACT ATTEMPTED TO SECURE A CHILD SAFETY SEAT IN THE REAR OF THE VEHICLE; HOWEVER, THE SEAT BELT CAME OUT OF THE SEAT BELT HOUSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AFTER SPEAKING WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT A TEAM FROM THE MANUFACTURER WOULD HAVE TO INSPECT THE VEHICLE TO INSPECT THE SEAT BELT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.