2018 RAM 2500 Visibility Problems

The rear view back-up camera functions intermittently. Sometimes it works as expected, sometimes it displays a partial distorted image, sometimes the screen is black, sometimes it displays a blue screen with the message "camera system unavailable." The error has occured for several years. Every time I see a camera recall for ram I expect my vehicle to be part of it but never seems to be. Talking to others it seems to be a known issue, but not a known repair--could be one of several things causing the problem. Finally decided to take it in for repair at my expense on 10/16/2026.

NHTSA ID

11771522

Incident

Aug 8, 2025

Uconnect screen not working properly due to delamination. When driving the screen will ghost click creating a beeping sound with every ghost click. This could be several hundred peeps per minute. The back up camera will come on while driving forward. In bad weather when you want the defrosters on it will not allow it or stay on defrost. It will switch to all different vent positions, change the air temps so you can't get your window clear. If you try and change it, it will immediately change it. I was pulling a 5th wheel through the mountains and it started to pour rain. I desperately needed defrost and it would not work properly for this reason. If you turn off the screen it will turn right back on. If you turn the volume down to zero you still hear beeping. This is very distracting as a driver. I can't even turn the radio or system off. The radio constantly is changing station and switching from FM to AM or Siri. You can't do anything to stop this ghost clicking.

NHTSA ID

11620176

Incident

Oct 16, 2024

The radio screen has delaminating which causes random pushing of buttons on the display. This is a known issue with dodge radios and has been labeled as “ghost screen”. This is a major concern during the day as well at night while trying to drive. The distraction from the constant screen changing is a major concern. It is unavoidable to focus on the screen instead of the road while this is happening. Dodge knows of this problem and the repair cost is unaffordable. I feel for the safety of drivers and people on the road, this needs to be addressed. I have videos of this occurring but am not able to upload videos, only photos which do not show the event happening. I would like the chance to be contacted so I can share the video of this happening to express my concern, as well as the concern of many others. Thank you

NHTSA ID

11559211

Incident

Dec 8, 2023

Hard braking for a deer the abs ,traction light came on lost abs and lowbeam lights wile rainy and lost auto wipers

NHTSA ID

11528789

Incident

Jun 25, 2023

The contact owns a 2018 Ram 2500. The contact stated while driving 65 MPH, the defroster was engaged, however, the Automatic Climate Control display independently switched from defrost to A/C due to the delamination of Automatic Climate Control touchpad screen. The contact stated that she manually re-engaged the defroster; however, the failure persisted. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer where it was diagnosed that the Automatic Climate Control display needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000.

NHTSA ID

11501239

Incident

Jan 11, 2022

Mileage

99,000 mi

The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the U-Connect display screen malfunctioned, causing light to be present inside the cabin of the vehicle and causing a visibility hazard for the driver while operating the vehicle in the dark. On one occasion the driver nearly hit a pedestrian due to the poor visibility caused by the defect. The local dealer and manufacturer were notified of the safety issue, but no assistance was offered. The failure mileage was 80,000.

NHTSA ID

11440740

Incident

May 1, 2021

Mileage

80,000 mi

8.4 Uconnect (media center) screen delamination causing "ghost touches"/glitches on the touchscreen, which prevent backup camera from functioning. While backing up, camera randomly turns off or switches to a separate cargo camera. Backup camera often remains on while driving forward. Ghost touching also cause random phone calls and emergency phone calls, which cause a distraction to driving. According to simple Google search, 8.4 Uconnect screen delamination appears to be a common problem even on low-mileage vehicles. Manufacturer/dealer will not replace outside of warranty.

NHTSA ID

11439861

Incident

Jul 1, 2019

TODAY (SUNNY, 65 DEGREES) WHILE DRIVING AT 60 MPH, ON HIGHWAY 120 IN MANTECA, CA (A 2 LANE HIGHWAY) WITH NO OTHER VEHICLES AROUND MY SUNROOF SPONTANEOUSLY SHATTERED. THE DOOR WINDOWS WERE NOT OPEN BUT THE REAR SLIDER WINDOW MAY HAVE BEEN OPEN. I WASHED THE VEHICLE EARLIER THIS WEEK AND DRIED THE WINDOWS IMMEDIATELY TO AVOID WATER SPOTS AND DID NOT NOTICE ANY CRACKS IN THE SUNROOF. THE SUNROOF HAS BEEN OPENED TWO, MAYBE THREE TIMES SINCE PURCHASING THE VEHICLE IN MAY 2019. THE VEHICLE HAS 10,800 MILES ON IT. I DROVE IMMEDIATELY TO THE DEALERSHIP AND SHOWED THEM WHAT HAPPENED. THEY STATED THEY'VE NEVER HEARD OF ANYTHING LIKE THIS BEFORE. I CALLED THE CUSTOMER CAROLINE AND ALSO REPORTED IT WITH THEM AND I'M SUPPOSED TO RECEIVE A PHONE CALL ON MONDAY, MARCH 16.

NHTSA ID

11317961

Incident

Mar 13, 2020

Mileage

10,800 mi