2014 RAM 4500

The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can cause the BTSI locking pin to become stuck allowing the transmission to be shifted out of Park without depressing the brake pedal and/or without having a key in the ignition.Shifting the transmission out of Park when not having the brake pedal depressed can result in a vehicle rollaway. ODI is opening this Recall Query (RQ) to review the effectiveness of the 17V-821 and 18V-100 recall remedies, understand the root cause of additional vehicle rollaway incidents, and identify any other possible root cause that may affect the performance of the BTSI system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi

TL* THE CONTACT OWNED A 2011 RAM 4500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE WHILE SITTING IN HIS WORK PARKING LOT. DUE TO THE PROXIMITY TO THE FIRE, THE VEHICLE PARKED IN FRONT OF HIS VEHICLE ALSO CAUGHT FIRE. A BYSTANDER HAD CALLED THE FIRE DEPARTMENT WHO THEN ARRIVED TO THE SCENE TO EXTINGUISH THE FIRE. UPON EXITING HIS BUILDING, THE CONTACT DISCOVERED IT WAS HIS VEHICLE THAT CAUGHT FIRE. NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE AND THE CONTACT WAS UNCERTAIN IF A FIRE REPORT WAS FILED. THE VEHICLE HAD YET TO BE TOWED AND REMAINED AT THE SCENE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER: 14V635000(ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE CONTACT STATED THAT HE NEVER RECEIVED A NOTIFICATION ABOUT THE RECALL. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE FAILURE MILEAGE WAS 125,000.

NHTSA ID

11415786

Incident

May 1, 2021

Mileage

125,000 mi

HEATER WILL WORK WHEN IT WANTS TO I HAVE CHANGED BLOWER AND RESISTOR STILL KICKS OFF FOR NO REASON

NHTSA ID

11281958

Incident

Nov 21, 2019

Mileage

342,000 mi

MY OIL PAN IT RUSTING OUT FAST. NOTHING ON THE WHOLE TRUCK IS RUSTED AT ALL, ONLY MINOR SURFACE RUST. THE OIL PAN IS RUSTING VERY FAST AND THE TRUCK IS NOW LEAKING OIL. I BROUGHT THE TRUCK TO GOODBROTHERS DODGE AND THEY QUOTED ME THE REPAIRS TO BE AROUND 1200.00. I DROPPED THE TRUCK OFF AND THE NEXT DAY THEY SAID THE OIL PAN THEY ORDERED IS DENTED AND THEY NEED TO ORDER ANOTHER. THEN 4 DAYS LATER THEY SAID THEY COULDN'T DO THE JOB AND REPLACE THE OIL PAN. THEY SAID I NEED TO FIND SOMEONE ELSE TO FIX IT. I BOUGHT THE TRUCK FROM THEM AND NOW THEY CAN'T FIX, AND IT APPEARS TO ME THAT THIS IS A DEFECTIVE OIL PAN IN THE FIRST PLACE BECAUSE IT SHOULDN'T BE RUSTED LIKE IT IS. NOTHING ON THE WHOLE TRUCK IS RUSTED LIKE THIS.

NHTSA ID

11268100

Incident

Sep 10, 2019

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2014 RAM 4500. WHILE THE CONTACT'S EMPLOYEE WAS DRIVING 30 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE DID NOT SHUT OFF. THE DRIVER TOOK THE VEHICLE TO MCPEEK'S CHRYSLER DODGE JEEP RAM OF ANAHEIM (LOCATED AT 1221 S AUTO CENTER DR, ANAHEIM, CA 92806, (714) 635-2340) WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,881.

NHTSA ID

11256913

Incident

Sep 18, 2019

Mileage

93,881 mi

2014 RAM 4500 G56 TRANSMISSION DON'T DO ANY HARD SHIFTING OR ANYTHING ELSE SHIFT LEVER BROKE CLEAN OFF TODAY SHIFTING INTO SIX DOING 45 MPH, NOT A HARD SHIFT NO GRINDING GEARS JUST DROPPED INTO GEAR AND THEN SNAPPED OFF. THE TECHS TELL ME THAT IS IS AN "ISOLATOR" WHICH KEEPS THE VIBRATION DOWN, BUT THE SHIFTER IS ONLY HELD TOGETHER BY RUBBER. THIS IS ON A HEAVY DUTY WORK TRUCK AND THE PIECE IS HELD TOGETHER BY RUBBER. THIS IS DANGEROUS BECAUSE AT THE TIME OF FAILURE I WAS TOWING A TRAILER WHEN IT BROKE LEAVING ME STUCK IN 6TH GEAR UNABLE TO MOVE THE TRUCK OR PUT INTO NEUTRAL UNTIL I TOOK THE CONSOLE APART AND SHIFTED THE TRANSMISSION INTO NEUTRAL FROM THE TOP OF THE TRANSMISSION. THIS COULD HAVE CAUSED A WRECK IF I WASNT IN A LOW TRAFFIC AREA. I TOOK THE TRUCK TO DODGE AND THEY SAID THERE WAS A RECALL ON THE EXACT SHIFTER THAT I HAD BUT THE RECALL ONLY APPLIED TO 2015-2016 TRUCKS. THIS IS AN ISSUE BECAUSE THEY KNOW THEY HAVE A FAULTY PRODUCT IN MORE THAN A FEW TRUCKS BUT ONLY 15-16 YEARS ARE BEING ADDRESSED.

NHTSA ID

11181586

Incident

Feb 19, 2019

Mileage

105,000 mi

MY 2014 RAM 4500 STARTED TO MAKE NOISE COMING FROM THE WATER PUMP OF THE 6.7L CUMMINS MOTOR. HAPPENS TO BE THAT THE FCA RELEASED A RECALL OF 500,000 RAMS WITH POSSIBLE ENGINE FIRE DUE TO A FAILED WATER PUMP BEARING. WHEN I NOTIFIED THE DODGE DEALER THEY STATED NO KNOWLEDGE ON THIS AND SCHEDULED A SERVICE APPOINTMENT OVER A WEEK OUT. BEFORE THE APPOINTMENT DATE THE WATER PUMP SEIZED AND SNAPPED THE BELT AMONGST OTHER THINGS LIKE A BELT TENSIONER UNDER THE HOOD AND THE TRUCK HAD TO BE TOWED IN. THEY WILL NOT COVER THE BELT BECAUSE THERE IS A PTO SYSTEM ON THE TRUCK EVEN THOU THE FAILURE WAS CAUSED BY THE WATER PUMP FAILURE. THE WATER PUMP IS COVERED UNDER WARRANTY BUT THEY ARE PUTTING ON THE OE PUMP THAT HAS THE RECALL ON IT. THEY ARE AWARE OF THE RECALL BUT STATE ITS TO NEW. THIS OPENS ALL TYPES OF LIABILITY OF FIRE HAZARDS AND SO ON. SOMEONE HELP

NHTSA ID

11032948

Incident

Oct 10, 2017

Mileage

64,000 mi

TL* THE CONTACT OWNS A 2014 RAM 4500. WHILE DRIVING APPROXIMATELY 5 MPH UP HILL WITH HEAVY SNOW ON THE GROUND, THE VEHICLE WAS PULLING A 24 FOOT TRAILER WITH A PIECE OF MACHINERY APPROXIMATELY 1,800 POUNDS OF WEIGHT. THE VEHICLE LOST POWER AND SLID BACKWARDS INTO AN EMBANKMENT. THE FRONT DRIVER SIDE FENDER, SIDE MIRROR, AND DRIVER SIDE DOOR WERE DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE SAME FAILURE OCCURRED ON TWO SEPARATE OCCASIONS WHILE DRIVING UP HILL WITH THE SAME LOAD AND ROAD CONDITIONS. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ALL THREE TIMES. THE VEHICLE WAS REPAIRED BY THE DEALER UNDER WARRANTY, BUT NOT THE BODY DAMAGE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

NHTSA ID

10860907

Incident

Mar 28, 2016

Mileage

18,000 mi

I PURCHASED THE TRUCK NEW AND THE DEALER WELDED THE BED TO THE FRAME IT IS KNOW COMPRISED SO IF IT CRACKS IT'S THERE FAULT. THE OTHER PROBLEM IS THE TRUCK DRIFTS TO THE RIGHT WE FOUND THE REAR AXEL IS ABOUT .30 THRUST ANGEL ,OUT OF SQUARE TO THE FRAME CAUSING PULL THEY SAY THERE IS NO FIX AFTER 7 TIMES IN THE SHOP AND DODGE WON'T HELP ME OR FIX IT.

NHTSA ID

10783192

Incident

Oct 30, 2014

Mileage

1,000 mi

Trac-Rite Operation Diagnosis, Chatter, Shudder, Moving From A Stop And Turning

BEARING - CRANKSHAFT THRUST and KIT

BEARING - CRANKSHAFT THRUST and KIT

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.