2015 RAM 4500

The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can cause the BTSI locking pin to become stuck allowing the transmission to be shifted out of Park without depressing the brake pedal and/or without having a key in the ignition.Shifting the transmission out of Park when not having the brake pedal depressed can result in a vehicle rollaway. ODI is opening this Recall Query (RQ) to review the effectiveness of the 17V-821 and 18V-100 recall remedies, understand the root cause of additional vehicle rollaway incidents, and identify any other possible root cause that may affect the performance of the BTSI system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

On December 12, 2019, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 19-017 after receiving three Vehicle Owner Questionnaire (VOQ) reports alleging failures of the front driveshaft and/or transfer case, resulting in conditions of 1) a loss of engine power, 2) loss of steering assist, 3) loss of foundation brakes, 4) unintended air bag deployment and 5) engine/cab fires from combustible fluids striking hot exhaust components. The VOQs involved model year (MY) 2015 through 2017 RAM 4500 and 5500 vehicles. ODI received information from the vehicle manufacturer [Fiat Chrysler Automobiles (FCA)] via information request letters dated February 28, 2020, and April 21,2020. Supplemental information was received on March 17, 2021. A review of the responsive manufacturer information, and related meetings and presentations, showed that the transfer case failures in 97.5% of the claims did not disable the vehicle. Since analysis showed that a failed driveshaft could result in catastrophic damage to the transfer case as well as other safety risks (i.e. steering/brake failures etc.), ODI shifted the investigation to focus only on the front driveshaft failures. The double cardan universal joint design requires maintenance lubrication within every 8000 miles. Despite an under-hood maintenance reminder label and professional servicing at both dealers and independent repair facilities, the driveshafts were often found to be unlubricated due to lack of awareness, difficulty of the operation or the lack of the special tools needed to perform the work. To increase the maintenance lubrication rates, in the summer of 2021, FCA launched a communications campaign, circulating awareness bulletins, training information, special tool options and instructional videos through more than a dozen channels covering both dealer and independent repair facilities. Additionally, in the fall of 2021, FCA mailed a VIN-specific letter to each registered owner reminding them of the maintenance needs, and also sent a special grease gun adapter to every FCA US dealer and fleet operator with an FCA US dealer code. Since January 2022,NHTSA has not received a complaint of front driveshaft failure due to lack of lubrication that can lead to failure conditions such as loss of engine power, loss of steering assist, loss of foundation brakes, unintended air bag deployment and engine/cab fires. This drop in complaints, the communications campaign launched by the manufacturer, and the absence of reports from the manufacturer, support the closing of this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi

Right rear wheel studs sheered off and the wheels fell off at highway speeds. It appears recall Y26 has listed this issue. One of the wheels rolled off the highway into a Tesla dealership and hit two new cars.

NHTSA ID

11541276

Incident

Aug 24, 2023

ENGINE OIL COOLER POURING ENGINE OIL OUT!!

NHTSA ID

11378541

Incident

Dec 2, 2020

Mileage

120,000 mi

I WAS DRIVING ON HIGH WAY ENGINE POWER REDUCED. I PULLED OVER CHECK ENGINE LIGHT CAME ON. I DROVE MY MECHANIC SHOP HE CHECKED OBD CODE TOLD ME YOUR ECU INTERNAL PERFORMANCE ISSUE MEMORY LOSS NEED TO REFLASH. IT CAN SHUT DOWN ANT TIME ON HIGH WAY AND CAUSE PROBLEM.

NHTSA ID

11163998

Incident

Dec 16, 2018

Mileage

113,233 mi

THE AMBULANCE WAS DRIVING DOWN THE HIGHWAY WHEN THEY FELT A VIBRATION THEN HEARD A LOUD NOISE. THE CAB FILLED WITH SMOKE AND THEY LOST STEERING, BRAKES AND THE ENGINE SHUT OFF. ENGINE THEN CAUGHT ON FIRE. AFTER THE FIRE WAS PUT OUT, FOUND THAT THE TRANSFER CASE WAS IN PIECES. FOUND ENGINE HARNESS DAMAGE, BOTH DRIVESHAFTS, BRAKE AND FUEL LINES DAMAGED. AMBULANCE BOX AND TRUCK FLOOR BOARD DAMAGED.

NHTSA ID

11113352

Incident

Jul 3, 2018

Mileage

140,000 mi

I PURCHASED MY 2015 RAM 4500 NEW, WITHIN THE FIRST 3000 MILES THE FRONT TIRES WERE SHOWING UNEVEN WEAR, BY 50,000 MILES THE UNEVEN WEAR WAS SEVER. I REPLACED FRONT TIRES AND HAD A FRONT-END ALIGNMENT PERFORMED. WITHIN APPROX. 3000 MILES AGAIN, THE FRONT TIRES WERE WEARING UNEVENLY. AT APPROX. 117,000 THE ABS SERVICE LIGHT CAME ON, I CALLED THE DEALERSHIP AND THEY SAID TO COME N NEXT WEEK AND THEY WOULD CHANGE A WHEEL SENSOR BUT THE VEHICLE WAS SAFE TO DRIVE UNTIL THEN. THE DAY AFTER THE ABS LIGHT CAME ON HOWEVER, THE HUB BEARINGS WENT OUT COMPLETELY AND CAUSED A SMALL FIRE. I HAD THE HUB BEARING, BRAKE CALIBER, BRAKE PADS AND ROTOR CHANGED AS A RESULT OF THE BEARINGS FAILURE. THESE HAVE NOT CHANGED THE UNEVEN WEARING AND HAS INCREASED THE OCCASIONALLY SEVER WOBBLE/SHAKE THAT OCCURS AT MID SPEEDS WHEN A ROUGH SPOT IN THE ROAD OR A SEMI SHARP CURVE IS IN THE ROADWAY.

NHTSA ID

10938636

Incident

Dec 22, 2016

Mileage

117,000 mi

I AM WITH A STATE DOT AND WE HAVE EXPERIENCED TRANSMISSION WATER INTRUSION INTO A TRANSMISSION BULKHEAD CONNECTOR ON TWO TRUCKS WITH A THIRD UNCONFIRMED. THE MODELS AFFECTED ARE FROM THE 2014 AND 2015 MODEL YEARS FOR THE RAM 4500 AND 5500. THIS BULKHEAD CONNECTOR IS LOCATED NEAR FRONT WHEEL SPLASH AND IT IS NOT PROPERLY PROTECTED. WHEN WATER ENTER THE ELECTRICAL CONNECTOR, THE TCM CAN SHORT CIRCUIT AND AN INPUT SPEED SENSOR CAN SHORT CIRCUIT WITHOUT PRIOR WARNING TO THE DRIVER WHICH RENDERS THE TRUCK TO LOSE THE TRANSMISSION FUNCTIONALITY WHILE IN MOTION. FCA WESTERN REGIONAL MANAGERS HAVE BEEN NOTIFIED AND THE FCA FIX IS TO APPLY DIELECTRIC GREASE TO THE CONNECTOR, WHICH IS NOT A LONG-TERM SOLUTION. DIELECTRIC GREASE WILL WASHOUT IN TIME. A PROPER SOLUTION INVOLVES A PROPER SPLASH SHIELD OR RELOCATING THE ENTIRE HARNESS AWAY FROM WHEEL SPLASH.

NHTSA ID

10927414

Incident

Oct 3, 2016

Mileage

30,000 mi

IN NOVEMBER 2014 I PURCHASED A SECOND RAM 4500 AND NOTICED THAT THE BRAKES WERE NOT AS GOOD AS MY PREVIOUS 4500 THAT I STILL HAVE. I BROUGHT THIS TO THE ATTENTION OF THE SELLING DEALER AND THEY SAID NOTHING WAS WRONG. I DROVE THE TRUCK AND NOTICED THAT THE BRAKE PEDAL WAS GETTING LOWER AND SPONGY AND THAT THE BRAKES WOULD NOT STOP THE TRUCK LIKE THEY SHOULD. I TOOK THE TRUCK BACK TO ANOTHER DEALER ON 3/11/15 WITH SAME COMPLAINT THEY SAID NOTHING WAS WRONG. WHEN I PICKED THE TRUCK UP I NOTICED THAT THE BRAKES WERE WORKING CORRECTLY. I ASKED WHAT THEY DID AND THEY SAID NOTHING. AFTER ABOUT A WEEK THE BRAKES WENT BACK TO NOT STOPPING THE TRUCK LIKE IT SHOULD AND THE PEDAL WAS SPONGY AND LOW. I CONTACTED THE DEALER AGAIN. THEY SAID NOTHING WAS WRONG WITH THE BRAKES. I THEN WENT TO THE DEALER WITH BOTH OF MY TRUCKS A 2014 4500 AND HAD THEM DRIVE BOTH TRUCKS. THEY STATED YES THERE IS SOMETHING WRONG AND THEY WOULD CONTACT CHRYSLER. I THEN RETURNED THE TRUCK TO THE DEALER FOR FURTHER TESTING AS CHRYSLER NEEDED THE DEALER TO DO. AFTER TESTING THE DEALER STATED THAT ALL TESTS CHECKED OUT SO CHRYSLER SAYS THAT THERE IS NOTHING WRONG. THE DEALER AGREES THERE IS SOMETHING WRONG. I HAVE COMPLAINED TO CHRYSLER . IF THESE BRAKES ARE CHECKING OK WHY DO THEY NOT STOP THE TRUCK AS THEY SHOULD , THIS IS A ACCIDENT WAITING TO HAPPEN AND THIS IS A COMMERCIAL TRUCK. IT NEEDS TO BE FIXED . *TR

NHTSA ID

10714805

Incident

Mar 11, 2015

Mileage

9,032 mi

Trac-Rite Operation Diagnosis, Chatter, Shudder, Moving From A Stop And Turning

BEARING - CRANKSHAFT THRUST and KIT

BEARING - CRANKSHAFT THRUST and KIT

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.