2000 Subaru Outback Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2000 Subaru Outback, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Engine3816.4%
- Transmission3213.8%
- Tires & wheels3012.9%
- Suspension2410.3%
- Driver assistance146.0%
- Body & structure135.6%
- Brakes135.6%
- Fuel system125.2%
- Seat belts114.7%
- Powertrain (other)104.3%
- Electrical83.4%
- Visibility62.6%
- Airbags52.2%
- Other / unspecified52.2%
- Steering41.7%
- Interior & seats41.7%
- Exterior lighting31.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
IN COLD WEATHER (USUALLY 25 F AND BELOW) THERE IS A STRONG FUEL SMELL. WORSE THE COLDER IT GETS. I AM WORRIED FOR MY BABY'S HEALTH AND ALSO WORRIED I WAS INHALING THIS LEAKING FUEL THROUGHOUT MY PREGNANCY. IT IS OBVIOUSLY NOT SOMETHING THAT SHOULD BE HAPPENING AND IS UNHEALTHY. I REPORTED THIS TO A MECHANIC SHOP AND THEY REBUILT THE ENGINE BECAUSE OF OTHER ISSUES. THEY SAID THIS REBUILDING WOULD FIX THE FUEL LEAK/SMELL ALSO. IT LESSENED IT, BUT IT IS STILL THERE EVERY TIME IT IS COLD OUT. IT DISSIPATES AFTER DRIVING IT FOR A WHILE. I HAVE COME TO UNDERSTAND THIS IS A WIDESPREAD ISSUE AND THERE REALLY SHOULD BE A RECALL. *TR
CYLINDER HEAD GASKETS REPLACED AT 81,098 MILES. DUE TO THE LOW MILEAGE, THE VEHICLE WAS NOT UNDER WARRANTY BECAUSE 8 YEARS HAD PASSED (8 YEARS OR 100,000), WHICHEVER COMES FIRST. AUGUST 2014 VEHICLE WOULD TAKE SEVERAL SECONDS TO ENGAGE INTO DRIVE FROM REVERSE. EVENTUALLY, THE PROBLEM BECAME WORSE AND I WAS AFRAID THAT IT COULD CAUSE AN ACCIDENT BECAUSE IT WAS TAKING TOO LONG TO ENGAGE INTO DRIVE. I TOOK THE CAR TO AAMCO WHO INSTALLED A REBUILT TRANSMISSION AT 83,695 MILES. THESE PROBLEM HAVE BEEN REPORTED BY SUBARU OWNERS, BUT I HAVE YET TO SEE A RECALL. SO, IN THE LAST TWO YEARS, I HAVE SPENT $5,055 IN CAR REPAIRS. I'M RETIRED SO I CAN'T AFFORD TO BUY A NEWER VEHICLE. ALTHOUGH THIS CAR HANDLES WELL IN SNOW AND RAIN, DUE TO THE EXPENSIVE REPAIRS I HAVE HAD TO MAKE AND SUBARU CORPORATION'S LACK OF ACKNOWLEDGEMENT OF THESE ISSUES, I DOUBT THAT I WILL EVER PURCHASE A SUBARU AGAIN. *TR
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. WHEN THE CONTACT STARTS THE VEHICLE AND ATTEMPTS TO CHANGE GEARS, THE VEHICLE JERKS VERY STRONGLY. THE DEALER STATED THAT THE TRANSMISSION WAS THE CAUSE OF THE FAILURE. THE TRANSMISSION FLUID WAS CHANGED, BUT THE FAILURE PERSISTED. THE DEALER RECOMMENDED THAT THE TRANSMISSION BE REBUILT. THE FAILURE MILEAGE WAS 83,000 AND CURRENT MILEAGE WAS 93,000. UPDATED 4/23/09 *CN UPDATED 04/27/09*JB
2000 SUBARU OUTBACK, TRANSMISSION SLIPS UNTIL WARMED UP. STARTED AT 60,000 MILES AND GETTING WORSE. WEB RESEARCH INDICATES A COMMON FAILURE OF PISTON SEALS AND A KNOWN PROBLEM AS SUBARU HAS REDESIGNED. WHAT ABOUT US PAST CUSTOMERS? *TR
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
DT: THE CALLER USED SPARE TIRE AND THE SIDEWALL BLEW OUT. TIRE HAD 110 MILES ON IT AT THE TIME. THE CALLER WAS GOING BETWEEN 60 AND 65 MPH. THE TIRE WAS FULL OF BLACK POWDER AND THE RUBBER WAS CRUMBLING. THE CALLER HEARD A RUMBLE, AND WHEN HE WAS TRYING TO PULL OVER TO SEE WHAT IT WAS ,THE TIRE BLEW OUT. TIRE WAS ONLY ON VEHICLE FOR A WEEK. MANUFACTURER TOLD THE CALLER TO GO TO DEALER AND THEY WOULD TAKE CARE OF THE TIRE. DEALER WOULD OFFER NO HELP. HOWEVER, MANUFACTURER DID PAY FOR TIRE. *AK *NM
WHILE DRIVING 20-25 MPH, THE RIGHT REAR FIRESTONE HT P225/60R16 (DOT UNKNOWN) TIRE EXPLODED. DRIVER WAS ABLE TO CONTROL AND STOP THE VEHICLE AFTER DRIVING THROUGH A FIELD. TEN MONTHS LATER, THE RIGHT FRONT FIRESTONE HT (DOT UNKNOWN) TIRE BLEW OUT. ON BOTH OCCASIONS, TIRE MERCHANT WOULD NOT REPLACE TIRE AND COULD NOT FIND CAUSE OF BLOWOUT. THE FIRST TIRE HAD LESS THAN 12,000 MILES AND THE SECOND TIRE HAD LESS THAN 21,O00 MILES. *TT
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
I WAS ADVISED BY A MECHANIC ON 4/20/15 THAT THE REAR CRADLE IS VERY RUSTY, ENOUGH THAT I SHOULD AVOID CARRYING HEAVY LOADS. I JUST NOTICED ON THIS WEBSITE THAT THERE WAS A RECALL IN 2003 FOR INADEQUATE RUSTPROOFING OF THAT PART; HOWEVER, WE NEVER RECEIVED NOTICE OF A RECALL. CAN THIS BE REPAIRED OR REPLACED NOW? THERE WAS NO INCIDENT ASSOCIATED WITH THIS PROBLEM.
THE REAR SUB-FRAME IS ROTTED AND ABOUT TO BREAK. WHILE DRIVING THE SUB-FRAME IS SHIFTING CAUSING LOUD BANGING. WHEN STARTING, STOPPING AND DRIVING THE LOUD BANGING IS HEARD FROM THE SHIFTING OF THE ROTTED SUB-FRAME.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
SUDDEN ACCELERATION. WAS DRIVING AT A SLOW SPEED DUE TO LIGHT TRAFFIC AT A RED LIGHT. CAR STARTED TO FEEL NOT NORMAL AND I KNEW SOMETHING WAS WRONG. I PRESSED ON THE BRAKE BUT THE CAR KEPT JUMPING FORWARD, NOT WANTING TO STOP. I WAS AFRAID I WOULD HIT THE CAR IN FRONT OF ME. LUCKILY I WAS GOING VERY SLOW. RIGHT AFTER THE CAR STARTED ACCELERATING FOR NO REASON. I KEPT MY FOOT ON THE BRAKE, MY FOOT WAS NEVER ON THE GAS. I HAD TAKEN MY FOOT OF THE GAS BEFORE THE CAR STARTED ACTING UP, SINCE I NEEDED TO SLOW DOWN FOR THE RED LIGHT. THE RPMS WERE GOING VERY HIGH. I WAS UNSURE WHAT TO DO BECAUSE I NEVER EXPERIENCED THIS KIND OF SITUATION. I PANICKED AND PUT THE CAR IN NEUTRAL, AND THEN IN PARK AND TURNED THE CAR OFF. I CALLED FOR HELP AND WAS LUCKY MY STEP FATHER WAS AROUND THE CORNER. HE PUSHED THE CAR TO A SAFE SPOT. THEN HE TURNED ON THE CAR WHILE STILL IN PARK AND IT WAS STILL ACCELERATING VERY HIGH. IT WENT DOWN AND WENT BACK TO NORMAL ACCELERATION. HE THEN DROVE THE CAR TO THE MECHANIC WHICH WAS ABOUT 200 FEET AWAY. I AM NOW HAVING A DIAGNOSTIC DONE TO SEE IF THEY CAN FIGURE OUT A SOLUTION TO WHY THE CAR HAD SUDDEN ACCELERATION. I KNOW FOR A FACT I DID NOT PRESS ON THE GAS INSTEAD OF THE BREAK, AND I ALSO KNOW IT WAS NOT THE SUBARU FLOOR MAT. THIS ISSUE NEEDS TO BE LOOKED INTO AS IT COULD HAVE BEEN VERY DANGEROUS. *TR
UNINTENDED ACCELERATION IN SUBARU OUTBACK (2000) CAUSED SERIOUS ACCIDENT. *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
DUE TO HEAVY CORROSION, WE HAD TO REPLACE THE REAR SUBFRAME ON THIS VEHICLE. OBVIOUSLY THE 2003 RECALL ON THIS PART WAS INADEQUATE. I WOULD LIKE THE REAR SUBFRAME TO BE RECALLED AS IT SHOULD HAVE BEEN IN THE FIRST PLACE, RATHER THAN JUST UNDERCOATING THE PART AND HAVING IT ROT AWAY ANYWAY.
THERE WAS A BURNED RUBBER SMELL AND NOISE COMING FROM THE LEFT REAR WHEEL AREA OF THE CAR. THE SUSPENSION SUBFRAME SNAPPED AND CAUSED THE LEFT REAR TIRE TO BE SHAVED FROM CONTACT WITH THE WHEEL WELL. WE WERE TOLD BY OUR MECHANIC THAT WE HAD NO RECOURSE ON THIS RECALL AND HE OFFERED US $500 FOR THE VEHICLE STATING THAT WE COULD NOT GET IT FIXED BY SUBARU. WE ALSO CALLED SUBARU AND THEY SAID THAT THERE WAS NO RECALL FOR OUR VIN #. WE ARE CHECKING TO MAKE SURE THIS IS TRUE OR NOT. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
EXPERIENCED POOR BRAKE PERFORMANCE INCLUDING INCREASED STOPPING DISTANCE, VIBRATION, AND STEERING WHEEL SHIMMY. INSPECTION OF RIGHT FRONT DISC BRAKES SHOWED INSIDE BRAKE PAD WORN UNEVENLY. BRAKE CALIPER IS TWO-PISTON SYSTEM AND UNEVEN WEAR WAS DUE TO ONE CYLINDER NOT WORKING. SITUATION REPEATED APPROX. EIGHT MONTHS LATER ON LEFT SIDE AND NOW RIGHT SIDE SHOWS REPEAT OF SAME PROBLEM. REPAIR REQUIRED REPLACEMENT OF ENTIRE CALIPER ASSEMBLY. *TR
1. EMERGENCY BRAKING FROM 50+ MPH ON A FREEWAY BECAUSE THE DRIVER IN FRONT, IN THEIR OWN WORDS, "JUST STOPPED"! 2. 2000 OUTBACK FAILED TO SLOW. HIT REAR OF THE LEXUS SUV. "TORPEDOED" UNDER THE SUV UP TO 1/2 THE HOOD LENGTH. NO AIR BAG DEPLOYMENT (AGAIN!) 3. CAR IS TOTALED! THIS IS THE 2ND MAJOR ACCIDENT DUE TO THE FAILURE OF THE BRAKING SYSTEM. SUBARU OF AMERICA DENIES ANY PRODUCT DEFECT. *NM
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
THE 2000 SUBARU OUTBACK HAS A NOXIOUS SMELL FROM FUEL IN THE CABIN ONLY IN COLD WEATHER,THAT YOU MUST RIDE WITH THE WINDOWS OPEN UNTIL THIS DISSIPATES. I CALLED MY LOCAL DEALER TO ASK IF THEY WOULD HAVE AN IDEA OF WHAT IS THE PROBLEM AND WHAT WOULD BE AN ESTIMATE FOR REPAIR? I, JUST ABOUT GOT THE QUESTION OUT OF MY MOUTH,WHEN THE SERVICE REPRESENTATIVE SAID IT'LL COST AROUND $200 MAYBE A LITTLE MORE TO REPLACE TWO FUEL LINES AND FITTINGS(SCREW CLAMPS) ON THE TOP RIGHT SIDE OF THE ENGINE. I ASKED IF SOMETHING THIS SERIOUS WAS EVER COVERED BY A RECALL AND HE SAID NO, BUT I SHOULD CHECK WITH SUBARU OF NORTH AMERICA TO MAKE SURE,BEING THE CAR IS A 2000 HIS COMPUTER MAY NOT HAVE IT, FOR THAT FAR BACK? SO, I CALLED SUBARU OF NA EXPLAINED THE SITUATION AND ALSO EXPLAINED THAT WHILE I WAS DOING SOME ON-LINE RESEARCH IT SEEMED AS THOUGH THIS IS A WELL DOCUMENTED AND DISCUSSED PROBLEM WITH MANY SUBARU OWNERS AND THEY ARE VERY SPECIFIC AS TO WHAT THE EXACT PROBLEM IS. SUBARU OF NA KNOWS OF NO PROBLEM EVER, I GUESS ADMISSION WOULD MEAN THIS PROBLEM TRULY EXISTS. THIS ISSUE ONLY BECAME PREVALENT WITH SUBARU'S OWNED IN COLD WEATHER AREAS, SOUTHERN STATES OR WEST COAST WOULD NOT SEE THIS PROBLEM REGULARLY BECAUSE YOU NEED TEMPERATURES TO BE APPROXIMATELY 30 DEGREES AND BELOW. I AM JUST TRYING TO FIND OUT WHY NO FEDERAL AGENCY HAS HELD SUBARU TO A HIGHER STANDARD, ESPECIALLY WHEN IT COMES TO A PROBLEM WITH A FUEL LINE AND THE FACT THAT THIS IS PUBLIC KNOWLEDGE AND WELL DOCUMENTED. I AM NOT A MECHANIC, AND LIVING ON A FIXED INCOME I DON'T HAVE THE DISPOSABLE INCOME THAT I HAD IN THE PAST, SUBARU KNOWS ABOUT THIS PROBLEM, WHICH IS EVIDENT IN THE SERVICE DEPARTMENTS FAMILIARITY WITH THE FIX? CAN SOMEONE PLEASE ENLIGHTEN ME AS TO WHY THIS HAS BEEN ALLOWED TO GO FOR AS LONG AS IT HAS? SUBARU KNOWS DOES THE GOVERNMENT, I HOPE NOT. CONCERNED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
WHILE DRIVING AT LOW SPEED ON A TOWN STREET THE CHECK ENGINE LIGHT CAME ON, FOLLOWED BY THE ODOR OF GAS FUMES. SUBSEQUENT INSPECTION BY EXPERIENCED SUBARU MECHANICS REVEALED A SIMULTANEOUS FAILURE OF THE A/C COMPRESSOR, CATALYTIC CONVERTER, A HEADLIGHT BULB AND FINALLY, A DAMAGED FUEL LINE THAT WAS SPRAYING A MIST OF GASOLINE OVER THE ENTIRE ENGINE COMPARTMENT. THE MECHANICS HAD NEVER SEEN A SITUATION LIKE THIS BEFORE, AND HAD NO EXPLANATION FOR HOW THESE COMPONENTS COULD HAVE FAILED AT THE SAME TIME. THE FUEL LINE AND BULB WERE REPLACED.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE CONTACT NOTICED THAT THE INTERIOR LIGHTS DID NOT ILLUMINATE. SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON THREE OCCASIONS. SHE DROVE THE VEHICLE TO ARIZONA AND IT LOST POWER. THE DEALER RETRIEVED THE VEHICLE AND REPAIRED THE ALTERNATOR AND INTERIOR LIGHTING. THE CONTACT STATED THAT THE LIGHTS ARE BECOMING MORE DIM AS TIME PROGRESSES. THE REAR SEAT BELTS HAVE NOT BEEN REPLACED. THE CURRENT MILEAGE IS 142,300 AND FAILURE MILEAGE WAS 141,204.
HANDLE GOT STUCK AND WOULD NOT RELEASE PROPERLY. THEREFORE COULD NOT USE SEAT *BF *TC
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
I WAS ADVISED BY A MECHANIC ON 4/20/15 THAT THE REAR CRADLE IS VERY RUSTY, ENOUGH THAT I SHOULD AVOID CARRYING HEAVY LOADS. I JUST NOTICED ON THIS WEBSITE THAT THERE WAS A RECALL IN 2003 FOR INADEQUATE RUSTPROOFING OF THAT PART; HOWEVER, WE NEVER RECEIVED NOTICE OF A RECALL. CAN THIS BE REPAIRED OR REPLACED NOW? THERE WAS NO INCIDENT ASSOCIATED WITH THIS PROBLEM.
STOPPED FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN CAR WOULD NOT GO FORWARD BECAUSE THE AUTOMATIC TRANSMISSION WOULD NOT ENGAGE FORWARD GEARS. EVIDENTLY THIS IS A COMMON PROBLEM WITH A KNOWN DEFECT AND EXPENSIVE REPAIR. *TR
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
WHILE DRIVING AT LOW SPEED ON A TOWN STREET THE CHECK ENGINE LIGHT CAME ON, FOLLOWED BY THE ODOR OF GAS FUMES. SUBSEQUENT INSPECTION BY EXPERIENCED SUBARU MECHANICS REVEALED A SIMULTANEOUS FAILURE OF THE A/C COMPRESSOR, CATALYTIC CONVERTER, A HEADLIGHT BULB AND FINALLY, A DAMAGED FUEL LINE THAT WAS SPRAYING A MIST OF GASOLINE OVER THE ENTIRE ENGINE COMPARTMENT. THE MECHANICS HAD NEVER SEEN A SITUATION LIKE THIS BEFORE, AND HAD NO EXPLANATION FOR HOW THESE COMPONENTS COULD HAVE FAILED AT THE SAME TIME. THE FUEL LINE AND BULB WERE REPLACED.
DRIVING ALONG THE FREE WAY AT NORMAL SPEEDS WITH TRAFFIC AND MT CAR RANDOMLY SHUT OFF AND TURNED BACK ON, HAPPENED 3 OR 4 TIMES BEFORE I COULD GET OFF TO THE SIDE OF THE ROAD. IT SEEMS TO BE A COMMON ISSUE IF GOOGLED. JUST THE ELECTRICAL TURNED OFF AND ON THE ENGINE STAYED RUNNING. *TR
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
CONSUMER WASN'T PLEASED WITH UNDATED CORRESPONDENCE SERVICE PROGRAM WWP-99. (NAR) *PH THE SERVICE PROGRAM WAS ABOUT PUTTING A SPECIAL CONDITIONER IN THE VEHICLE'S COOLING SYSTEM TO PREVENT HEAD GASKET LEAKS. THE CONSUMER BELIEVES THAT ENGINE REPLACEMENT IS THE ONLY SATISFACTORY SOLUTION. THE CONSUMER BELIEVES THAT EH WIPERS NEED TO BE REDESIGNED TO PREVENT THE RIGHT HAND WIPER FROM DUMPING DEBRIS FROM THE RIGHT SIDE INTO THE DRIVER'S LINE OF SIGHT. THE RADIO CONTAINS AUDIBLE WINDSHIELD MOTOR NOISE WHEN THE RADIO STATION SIGNAL IS WEAK. THE DEALER INDICATED THAT THIS WAS NORMAL. *NM
CONSUMER STATED THAT WHILE DRIVING AT 60MPH PASSENGER SIDE WINDOW SHATTERED. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
1. EMERGENCY BRAKING FROM 50+ MPH ON A FREEWAY BECAUSE THE DRIVER IN FRONT, IN THEIR OWN WORDS, "JUST STOPPED"! 2. 2000 OUTBACK FAILED TO SLOW. HIT REAR OF THE LEXUS SUV. "TORPEDOED" UNDER THE SUV UP TO 1/2 THE HOOD LENGTH. NO AIR BAG DEPLOYMENT (AGAIN!) 3. CAR IS TOTALED! THIS IS THE 2ND MAJOR ACCIDENT DUE TO THE FAILURE OF THE BRAKING SYSTEM. SUBARU OF AMERICA DENIES ANY PRODUCT DEFECT. *NM
DURING A FRONT-END, LOW-SPEED COLLISION, I HIT MY HEAD ON THE STEERING WHEEL. MY SEATBELT DID NOT PROPERLY RESTRAIN ME IN MY SEAT, AND THE AIRBAGS DID NOT DEPLOY. PRIOR TO THE ACCIDENT, I BROUGHT A PROBLEM TO MY DEALERS SERVICE CENTER, IN WHICH THE DRIVER'S SEAT BELT WOULD NOT PROPERLY RETRACT. THE PROBLEM WAS NOT CORRECTED, AND I BELIEVE CONTRIBUTED TO THE SEATBELT FAILURE DURING MY ACCIDENT. *NLM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
MY SUBARU OUTBACK 2000 WAS BROUGHT TO A SUBARU DEALER IN SIOUX FALLS, AFTER BATTERY DIED, AND THEY CHANGED ALTERNATOR AND BATTERY, AND THEN THEY ALSO STATED THAT BRAKE PAD NEEDED TO BE CHANGED, SO I AGREED AND THEY DID. IT WAS IN MID AUGUST 2009. SINCE THEN I DROVE THAT CAR BETWEEN SIOUX FALLS AND ROCHESTER MN, WHICH IS ABOUR 240 MILES ONE WAY OVER THE WEEKENDS. ON SEPT 20TH, WHEN WE WERE DRIVING BACK FROM SIOUX FALLS TO ROCHESTER, I NOTED SOME NOISE COMING BACK FROM THE LEFT REAF WHEEL, AND IT BECAME WORSE. EVENTUALLY THAT CAUSED VIBRATION, AND COULD NOT KEEP GOING. WE WENT OFF FROM HIGH WAY, AND CHECKED THE CAR, AND FOUND THAT THE WHEEL NAT WAS GONE, AND OTEHR NATS WERE ALL LOOSE. THE CAR WAS FIXED AT A LOCAL ROCHESTER REPAIR SHOP, AND I CALLED SUBARU DEALER IN SIOUX FALLS ABOUT THE INCIDENT. THEY SAID IT IS JUST A MATTER OF MILES I DROVE AFTER THE SERVICE, AND ALUMINIUM WHEEL CAN CAUSE THIS, SO THEY DO NOT FEEL THEY ARE RESPONSIBLE FOR THAT. IT WAS VERY DISSAPOITING CUSTOMER SERVICE, BECAUSE I WAS A FUN OF SUBARU. I REQUESTED THEM TO SEND ME A LETTER TO DESCRIBE WHY THEY CAME UP TO THE DECISION, BUT THEY IGNORED IT EVEN AFTER MY REPEATED REQUEST IN OCTOBER, AND UNTIL NOW, NOTHING WAS DONE. I CONTACTED SUBARU COMPANY, AND THEY CONTACTED THE DEALER, BUT THE DEALER STATED THAT MY VEHICLE TRAVELLED ALMOST 2000 MILES BEFORE THE PROBLEM WITH YOUR LUG NUTS STARTED. THE DEALER FEELS THAT THE CAR WOULD NOT HAVE LEFT THEIR SHOP IN AUGUST WITHOUT PROPERLY TIGHTENED LUG NUTS, BUT IF AN OVERSIGHT HAD OCCURRED, THAT I WOULD HAVE NOTICED THE LOOSENESS MUCH SOONER FROM THEIR OPINION, IN WHICH CASE THEY WOULD HAVE CORRECTED THE PROBLEM FOR ME. THIS SOUNDS ALMOST IT IS MY FAULT NOT REALIZING THEIR POOR PERFORMANCE IN THEIR JOB. THE DEALER FEELS AT THIS POINT THAT THEY ARE NOT REPOSNSIBLE FOR THIS CONCERN AND ARE UNWILLING TO COMPENSATE US FURTHER. IF THIS IS NOT THEIR RESPONSIBILITY AS A PROFESSIONAL TO REPAIR AUTOMOBILE, WHO CAN EXPECT A CAR DEALER TO REPAIR OUR CAR SAFELY?
PREMATURE CLUTCH FAILURE ON SUBARU OUTBACK WAGON 2000. ORIGINAL CLUTCH REPLACED AT 7500 MILES AND FOUND TO HAVE A MANUFACTURERS DEFECT, BENT FORKS.EW CLUTCH PLACED IN CAR. SHORTLY AFTER, SMELL OF BURNING, ESP. WHEN BACKING UP OR IN COLD WEATHER, WHICH LASTED FOR 1 MONTH. CLUTCH THEN FAILED PREMATURELY AFTER 40,000 MILES. MY HYPOTHESIS IS THAT THE CLUTCH LOST A SUBSTANTIAL AMOUNT OF ITS LINING AND LIFE SPAN WHEN BURNING UP IN THE FIRST MONTH OF USE. NUMEROUS POSTING ON EDMUNDS.COM REGARDING PREMATURE CLUTCH FAILURE, BURNING SMELL, AND CLUTCH SHUDDER IN SUBARU OUTBACKS. MY EXPERIENCE, AND THE EXPERIENCE OF OTHER OWNERS, SUGGESTS THAT THERE IS A GENERAL DEFECT PRESENT IN SUBARU CLUTCHES FROM 2000-2002. LEASE INVESTIGATE THIS DEFECT AND CONSIDER A RECALL.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
WHILE DRIVING 65-MPH ON THE HIGHWAY, THE DRIVER LOST CONTROL AND WAS INVOLVED IN AN ACCIDENT. THE DRIVER ISN'T SURE IF THE STEERING MECHANISM FELL OFF AND CAUSED THE ACCIDENT. PLEASE PROVIDE FURTHER INFORMATION. *PH
THE REAR LEFT TRAILING ARM BROKE IN HALF. DEALER NOTIFIED. PART REPLACED BY ROSSYLN AUTO EXPRESS SHOP. THE COST OF REPAIRS WERE OVER $400.00. SUBARU DID NOT REIMBURSE CONSUMER. *AK *CB *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE CONTACT NOTICED THAT THE INTERIOR LIGHTS DID NOT ILLUMINATE. SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON THREE OCCASIONS. SHE DROVE THE VEHICLE TO ARIZONA AND IT LOST POWER. THE DEALER RETRIEVED THE VEHICLE AND REPAIRED THE ALTERNATOR AND INTERIOR LIGHTING. THE CONTACT STATED THAT THE LIGHTS ARE BECOMING MORE DIM AS TIME PROGRESSES. THE REAR SEAT BELTS HAVE NOT BEEN REPLACED. THE CURRENT MILEAGE IS 142,300 AND FAILURE MILEAGE WAS 141,204.
2000 SUBARU OUTBACK SERVICED AT SUBARU DEALER. OIL CHANGE, BRAKE REPAIR, 100 POINT SAFETY CHECK ON 3/21/06. AUTO GARAGED 3/21/06 THROUGH 3/23/06. FIRST TIME AT HIGHWAY SPEED SINCE REPAIR HOOD OPENS AND BREAKS WINDSHIELD (MULTIPLE CRACKS,GLASS SPLINTERS). HOOD DEFORMS TO SHAPE OF WINDSHIELD. RETURNED AUTO TO SUBARU DEALER WHO REFERRED INSPECTION TO SUBARU FACTORY REP. SUBARU FACTORY SERVICE REP INSPECTS AUTO 3/28/06 & REPORTS HOOD LATCH IS WORKING OKAY AND NO REPAIR NECESSARY. HOOD WAS NOT OPENED FOLLOWING REPAIR. HOOD CERTAINLY APPEARED TO BE CLOSED BEFORE INCIDENT. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
UNKNOWN COMPONENT PART/SYSTEM. DRIVERS SIDE HEADLIGHT WENT OUT. CHECKED FUSE AND BULB WHICH WAS STILL GOOD; REPLACED BULB ANYWAY AND IT STILL DIDN'T WORK. NEXT DAY THE OTHER HEADLIGHT ALSO WENT OUT. CHECKED THE SAME THINGS. HIGH BEAMS, FOG AND PARKING LIGHTS STILL WORKED. MY SON JIGGLED THE BULB SOCKET AND WIRES AND THE LIGHTS CAME ON BUT NOW THE DRIVER HIGH BEAM WENT OUT. HIGH BEAM BULB AND FUSE WERE BOTH OKAY. THE LOW BEAMS ALSO NOW APPEARED TO BE YELLOW. HAD TO DRIVE AT NIGHT A FEW DAYS LATER (I ALWAYS DRIVE WITH MY FOG LIGHTS ON UNLESS THE HIGH BEAMS ARE USED) AND IT SEEMED LIKE I COULD NOT SEE VIRTUALLY ANYTHING AHEAD OF ME; THE LOW BEAMS WERE EXTREMELY DIM AND UNSAFE TO USE. WAS FORCED TO USE MY SINGLE WORKING HIGH BEAM. IN GOOGLING THE PROBLEMS ONLINE I CAME ACROSS SCORES OF OTHER PEOPLE WITH SIMILAR PROBLEMS. SOME REPLACED THE DRL MODULE WITH NO CHANGE IN RESULT. IT HAS TO BE A SOCKET PROBLEM OR GROUNDING PROBLEM OF SOME SORT, OR PERHAPS A WIRING PROBLEM, THOUGH SOME PEOPLE REPLACED THE WIRING HARNESS TO NO AVAIL, AND REPLACED PINS, CLIPS IN THE BULB SOCKET ASSEMBLY. THIS IS DANGEROUS.
DRIVING ALONG THE FREE WAY AT NORMAL SPEEDS WITH TRAFFIC AND MT CAR RANDOMLY SHUT OFF AND TURNED BACK ON, HAPPENED 3 OR 4 TIMES BEFORE I COULD GET OFF TO THE SIDE OF THE ROAD. IT SEEMS TO BE A COMMON ISSUE IF GOOGLED. JUST THE ELECTRICAL TURNED OFF AND ON THE ENGINE STAYED RUNNING. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .