RoadVitals

2014 Thor Motor Coach Palazzo

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest Jan 10, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 7 NHTSA owner-reported complaints for the 2014 Thor Motor Coach Palazzo, most frequently naming the visibility, body & structure and interior & seats categories. 4 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility457.1%
  • Body & structure228.6%
  • Interior & seats114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
17V555000

VISIBILITY:WINDSHIELD WIPER/WASHER

Sep 7, 2017
1,105 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.
The risk: If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
Thor Motor CoachManufacturer number RC000146View on NHTSA.gov
17V096000

VISIBILITY:WINDSHIELD WIPER/WASHER

Feb 14, 2017
2,483 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014-2015 Tuscany, Tuscany XTE and Palazzo motorhomes. The windshield wiper systems on these vehicles may have been improperly installed or secured, causing the wipers to fail during operation.
The risk: If the windshield wipers fail, the driver would have decreased visibility, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will inspect the wiper system, tightening the wiper nuts to the proper specifications, as necessary, free of charge. The recall began on April 12, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000128.
Thor Motor CoachManufacturer number RC000128View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE20021ClosedPreliminary Evaluation

Trimark 060-1650 Door Latch Failures

Opened Nov 23, 2020
Closed Dec 13, 2024

On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's actions in 2016 such as changes in the manufacturing process of its zinc plunger component for the relevant population and its 2016 decision to switch to a steel plunger. In view of the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed.  The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

EQUIPMENT

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed Jan 10, 2025

The passenger side front window is a 2 pane window and the seal between the 2 panes has failed and the window is fogging up which makes it difficult to see the side mirror on the passenger side of the motorhome. This makes driving difficult with the fogged window.

NHTSA ID
11635371
Incident
Nov 2, 2024
Visibility
Filed Jun 15, 2021

Many of the side windows are foggy and cant see out of them especially during hot sunny days. It is hard to see through them and view the mirrors on the drivers and passenger sides. 1 of the dual pane window assemblies is separating from the other window

NHTSA ID
11421019
Incident
May 21, 2021
Body & structure
Filed Sep 25, 2020

WE HAVE HEHR WINDOWS ON OUR CLASS A RV THAT THE FRAMELESS WINDOW ADHESIVE HAS FAILED ON THREE WINDOWS AND POSSIBLY 3 OTHERS. ONE WINDOW THE LATCH HAS FAILED ALSO. THE WINDOWS WON'T PROPERLY CLOSE AND FLAP GOING DOWN THE ROAD. WE ARE WORRIED ABOUT THEM FLYING/FALLING OFF AS WE ARE DRIVING.*DT*JB*LN *TR

NHTSA ID
11361079
Incident
Aug 15, 2020
Filed Jul 31, 2020

MY GRANDSON WAS LOCKED IN OUR MOTORHOME BECAUSE THE ONLY DOOR IN OUR COACH BROKE IN HALF INSIDE OUR DOOR. WE HAD TO BREAK A WINDOW ON OUR SLIDE OUT TO GET HIM OUT. REPLACED THE LOCK AND WINDOW AT OUR EXPENSE NOT TO MENTION I HEARD THIS IS AN ONGOING PROBLEM AND SAFETY HAZZARD

NHTSA ID
11342532
Incident
Oct 7, 2017
Mileage
14,500 mi
Visibility
Filed May 24, 2019

THE DRIVER'S SIDE WINDOW IS A DOUBLE PANE GAS SEALED TYPE. THE DOUBLE PANE SEAL HAS FAILED AND THE WINDOW HAS BECOME OPAQUE. IT HAS BECOME VERY DIFFICULT TO SEE THROUGH THIS WINDOW. FROM A SAFETY STAND POINT THIS FAILURE IS CAUSING AN INABILITY TO VIEW THE SIDE VIEW MIRROR ON THE DRIVERS SIDE. IN DIRECT SUNLIGHT THE SIDE VIEW MIRROR BECOMES ALMOST INVISIBLE.

NHTSA ID
11209707
Incident
May 24, 2019
Mileage
15,700 mi
Visibility
Filed Aug 16, 2018

WHILE DRIVING THE WIPERS STALLED IN THE POURING RAIN. LUCKILY I WAS ABLE TO PULL OVER WITHOUT INCIDENT. I WAITED UNTIL THE RAIN SLOWED AND WHEN I STARTED OUT THE WIPERS STARTED WORKING AGAIN. A FEW MINUTES LATER THE STALLED AGAIN AND WAS ABLE TO PULL INTO A REST STOP. I WAS DOING ABOUT 60 MPH AND BELIEVE MY WIFE AND I WERE FORTUNATE THAT NOTHING TERRIBLE HAPPENED.

NHTSA ID
11120534
Incident
Aug 7, 2018
Body & structureInterior & seats
Filed Mar 13, 2018

A PART OF THE LOCKING MECHANISM ON THE ONLY DOOR ON THE RV BROKE, EFFECTIVELY TRAPPING US INSIDE THE VEHICLE. THE MANUFACTURER (TRIMARK) IS AWARE OF THIS ISSUE AND NOW MANUFACTURES THE PART OUT OF STEEL INSTEAD OF THE CAST PART THAT FAILED. WE WERE AT A FUEL STATION AND PARKED. WE HAD TO CLIMB OUT A WINDOW WITH TOOLS TO FORCE THE DOOR OPEN.

NHTSA ID
11078987
Incident
Mar 11, 2018
Mileage
42,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Palazzo by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2022410—
2021020—
2020310—
2019140—
20181230—
2017621—
2016210—
2015010—
2014Viewing741—
2013840—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.