RoadVitals

2014 GMC Sierra 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest Nov 29, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Feb 5, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
1 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 7 NHTSA owner-reported complaints for the 2014 GMC Sierra 3500, most frequently naming the fuel system, driver assistance and engine categories. 3 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 817 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system220.0%
  • Driver assistance220.0%
  • Engine110.0%
  • Exterior lighting110.0%
  • Powertrain (other)110.0%
  • Brakes110.0%
  • Steering110.0%
  • Electrical110.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V054000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Feb 5, 2021
1,778,128 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors, LLCManufacturer number N212328800View on NHTSA.gov
18V267000

EQUIPMENT

Apr 26, 2018
6,154 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
General Motors LLCManufacturer number 18146View on NHTSA.gov
17V664000

FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK

Oct 19, 2017
35,292 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.
The risk: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
The remedy: GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.
General Motors LLCManufacturer number 17399View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA21002OpenEngineering Analysis

Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Nov 29, 2022

Transmission Control Module TCM failed while driving down the freeway I84 in Boise Idaho. AC Delco part number 24256861. This caused the truck to go into limp mode when at highway speed. While in limp mode the truck would not respond to throttle commands. Truck slowed to 20mph causing a disruption in traffic flow and making it very difficult to get off the freeway, dodging traffic. The TCM failure has been confirmed through a local GMC dealer (Dennis Dillon in Boise Idaho). The Manufacture (General Motors) has discontinued manufacturing this part leaving my vehicle and thousands of others failed. GM's responce is the part is on a national backorder. 24-26 months at the earliest. Aftermarket support is none existent. There were no warning lamps or messages or symptoms prior to the failure. Very limited parts are available on Ebay (10 or less) . Dealer price for the TCM is $710. Ebay pricing is 4-10 thousand. GM customer assistance provides no answers and fails to ackowledge the safety concern of the failed transmission controller.

NHTSA ID
11495337
Incident
Sep 14, 2022
Driver assistanceElectricalExterior lighting
Filed Nov 3, 2022

Transmission control module failed. Reduced power to vehicle to first gear. Blinkers, speedometer door locks, and other Safety and driving devices did not work. Check engine turned on. Device is held at some gmc dealerships nationally however they will not sell the part to have the truck repaired.

NHTSA ID
11492176
Incident
Aug 31, 2022
EngineFuel system
Filed Nov 18, 2021

CP4 High Pressure Fuel Pump failed/disintegrated causing metal shavings to be pumped through out the fuel lines, injectors and connected systems requiring a replacement of the pump, injector and fuel lines totaling over $11,000 in repairs. Trucks mileage was 94112 at the time.

NHTSA ID
11440947
Incident
Sep 7, 2021
Brakes
Filed Mar 5, 2021
Crash reported1 injury reported

TL* THE CONTACT OWNS A 2014 GMC SIERRA 3500. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE BRAKES FAILED CAUSING THE FRONT DRIVER SIDE OF THE VEHICLE TO CRASH INTO A SIGN. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT SUFFERED SOME LEG SORENESS. A POLICE REPORT WAS FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RYAN AUTOMOTIVE GROUP (1101 OLIVER RD, MONROE, LA 71201) WHERE THE BODY DAMAGE WAS REPAIRED HOWEVER, THE FAILURE CAUSE WAS NOT DIAGNOSED. THE CONTACT THEN RECEIVED RECALL NOTIFICATION A FEW MONTHS LATER FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) AND WHICH THE CONTACT BELIEVED WAS RELATED TO HIS FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT REIMBURSE THE VEHICLE DAMAGE TO THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA ID
11399287
Incident
Nov 24, 2019
Mileage
68,000 mi
Fuel system
Filed Feb 7, 2018

GOT A RECALL ON DECEMBER 15, 2017 ABOUT THE SECOND GAS TANK ISSUE. ADVISED NOT TO FILL THE SECOND TANK BECAUSE IT CAUSE THE FRONT TANK TO EXPAND, RUB THE DRIVE SHAFT, AND CAUSE A LEAK AND POSSIBLE FIRE. THEY SAID THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE. HAVE NOT HEARD ANYTHING BACK YET. IT HAS BEEN 2 MONTHS. WE TRAVEL LONG DISTANCES WITH THIS TRUCK AND NEED THE ADDED FUEL FROM THE SECOND TANK. THANK YOU

NHTSA ID
11071586
Incident
Dec 15, 2017
Steering
Filed Aug 26, 2016

POWER STEERING FAILED WHILE DRIVING, BRAKES IMMEDIATELY LESS EFFECTIVE.

NHTSA ID
10898735
Incident
Aug 26, 2016
Mileage
72,000 mi
Driver assistance
Filed May 27, 2015

TL* THE CONTACT OWNS A 2014 GMC SIERRA 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE UNINTENTIONALLY ACCELERATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING 25 MPH, THE VEHICLE ACCELERATED UNINTENTIONALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,638.

NHTSA ID
10721668
Incident
May 26, 2015
Mileage
14,638 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIT4506J

This Preliminary Information communication provides information to the technician that some owners of Heavy Duty Trucks and Utilities may ask if they can lower their tire pressures. Tire pressures being set to the "Tire and Loading Label" will ensure the safe handling and ride characteristics of the truck and should not be lowered.

PIT6400A

This PI Communications information on an alternative product dealers can use to perform 19-NA-255: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting due to issue with getting product from current supplier listed in the bulletin.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

GMC Sierra 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026220—
2025161042.5
2024433051.6
2023281055.9
2022303061.5
2021205152.6
2020518162.6
2019137063.0
2018146049.9
2017137062.4
2016196042.0
2015307155.2
2014Viewing731—
2013144158.5
2012941—
2011205150.3
2010251—
2009551—
2008253355.8
2007163352.4
2006110049.5
2005241035.0
2004241038.9
2003710—
2002203157.4
2001363259.7
2000264157.8
1999193049.5
1998124052.4
1997103059.7
1996100—
1995000—
1994000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.