Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 215 NHTSA owner-reported complaints for the 1999 Toyota Sienna. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 215 · page 1 of 9
THE VAN HAS SUDDEN ACCELERATION PROBLEM AT TIMES IT IS HARD TO SLOW IT DOWN EVEN STOP IT. THE PROBLEM MAINLY OCCURS FROM STOP AND GO ESPECIALLY IF IT HAS BEEN PARKED FOR FEW HOURS.
THE CABLE TO MY DRIVERS SIDE SLIDING DOOR SNAPPED, THUS THE DOOR CAN NO LONGER BE OPENED AUTOMATICALLY. THIS DEFECT IS UNDER A WARRANTY ENHANCEMENT FOR MODEL YEARS 2004-2007, BUT I HAVE A 2009 MODEL YEAR.
WHILE DRIVING, MY SPARE TIRE FELL FROM UNDERNEATH MY CAR DUE TO THE FACT THAT THE CABLES SNAPPED. THE CAR BEHIND ME RAN OVER IT AND I AM NOW BEING CHARGED FOR THE DAMAGES TO THAT PERSON'S CAR. *TR
THE CAR WAS OFF, THE KEY WAS NOT IN THE IGNITION. MY TWO YEAR OLD DAUGHTER WAS IN THE FRONT OF THE CAR. SHE TOUCHED THE SHIFTER AND IT WENT BETWEEN PARK AND REVERSE; THE CAR STARTED ROLLING DOWN OUR DRIVEWAY. SHE DID NOT PRESS THE BRAKE (SHE IS UNABLE TO) BUT THE CAR WENT INTO REVERSE. THE VAN HIT A TREE. WE CHECKED AND THE CAR WAS IN BETWEEN PARK AND REVERSE. SO, SOMEHOW, THE CAR REVERSED EVEN THOUGH IT WAS IN PARK, TURNED OFF, AND THE BRAKE WAS NOT TOUCHED. *JS
TL* THE CONTACT OWNS A 1999 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE GEARING SHIFTER ARM FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR REPAIR, WHO STATED THAT THE ENTIRE GEAR SHIFT MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
TL* THE CONTACT OWNS A 1999 TOYOTA SIENNA. THE CONTACT STATED THAT THE HORN WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 225,000.
1999 TOYOTA SIENNA. CONSUMER REQUESTS REIMBURSEMENT OF FAULTY TIRE CARRIER REPAIRS. *SMD THE CONSUMER STATED IN EARLY 2006, HE NOTICED THE SPARE TIRE CARRIER WAS INOPERABLE, AND APPARENTLY, IT HAD RUSTED IN PLACE. HE TOOK THE VEHICLE TO A SERVICE REPAIR STATION, WHERE THEY REPLACED THE CORRODED SPARE TIRE ASSEMBLY AT A COST OF $300. SOMETIME LATER, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING THE PROBLEM HE PREVIOUSLY EXPERIENCED. THE CONSUMER THEN SUBMITTED THE PAPERWORK FOR REIMBURSEMENT. HOWEVER, TOYOTA DENIED THE REQUEST, BASED ON THE FACT, THE CONSUMER DID NOT HAVE THE WORK PERFORMED AT AN AUTHORIZED TOYOTA DEALERSHIP SHOWING COMPLETION OF SSC A9E. THE CONSUMER THEN WENT TO AN AUTHORIZED TOYOTA DEALER TO HAVE THE RECALL PERFORMED. TOYOTA DENIED THE REIMBURSEMENT AGAIN, IN A LETTER WHICH STATED THE REPAIR THAT WAS PERFORMED DID NOT MEET THE CRITERIA FOR REIMBURSEMENT UNDER THE SPECIAL SERVICE CAMPAIGN SSC A9E. UPDATED 02/06/13.
ON 11/25/2012 AT ABOUT 10:00 PM, AFTER DRIVING ON FREEWAY FOR ABOUT 100 MILES, THE FRONT WHEEL ON DRIVER SIDE BEGAN TO MAKE A SMALL NOISE AND SMALL VIBRATION AND LATER THE TIRE WARNING LIGHT CAME ON. I STOPPED BY AT A REST AREA AND DIDN?T SEE ANY NOTICEABLE PROBLEM. SINCE IT?S ABOUT 50 MILES AWAY FROM HOME, I DECIDED TO KEEP DRIVING IT AND THE NOISE AND VIBRATION CONTINUED. I CHECKED THE TIRE THE NEXT DAY AND FOUND IT FLATTENED. I FIXED IT WITH A TIRE REPAIR PLUG, PUMP IT AND I FOUND A BUBBLE ABOUT 4-INCH IN DIAMETER. I DROVE BACK TO VINELAND TOYOTA IN VINELAND, NJ ON 12/7/2012 SINCE THE TIRE WAS ONLY 18 MONTHS OLD AND WAS STILL IN WARRANTY. AFTER TAKING DOWN THE TIRE, I FOUND, ON THE OTHER SIDE OF THE TIRE, THERE WAS ANOTHER BUBBLE IN DIAMETER 3-INCH. I STRONGLY BELIEVE THERE IS A SERIOUS SAFETY ISSUE WITH THIS MODEL OF TIRES OF GOOD YEAR. IF I KEPT DRIVING MY VEHICLE FOR FEW MORE MILES, THE TIRE WOULD EXPLODE AND CAUSED A SERIOUS ACCIDENT! *TR
TL* THE CONTACT OWNS A 1999 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL UNTIL THE VEHICLE RESPONDED AND CAME TO A STOP. THE FAILURE WAS INTERMITTENT AND RECURRED WHILE DRIVING AT DIFFERENT SPEEDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
TL* THE CONTACT OWNS A 1999 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT AND REAR BUMPER FAILED. THE BUMPER WAS MADE WITH DEFECTIVE MATERIAL THAT CAUSED THE BUMPER TO CRACK AND DENT EASILY WHEN STRUCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 130,000.
I WANT TO REPORT A SCARY INCIDENT OCCURRED YESTERDAY WITH MY MINIVAN. ON 2/11/2011, AT ABOUT 7 AM, I STARTED BY TOYOTA SIENNA TO SEND MY SON TO HIS HIGH SCHOOL, I HEARD STRANGE NOISE. IT SOUNDS LIKE NOT ALL THE CYLINDERS WERE RUNNUNG. THE CAR WAS NOT POWERFUL AS USUAL. I TRIED TO TURN OFF MY VAN, BY TURNING THE KEY TO STOP AND TAKING KEY OUT. THE CAN DID NOT STOP. I INSERTED THE KEY TO START AGAIN, IT STILL HAD THE NOISE. I DROVE MY SON TO HIS HIGH SCHOOL ANY, WHICH IS LESS THAN A MILE AWAY. AFTER DROPPING HIM OFF AT THE SCHOOL, I DROVE BACK TO HOME. WHEN I WAS CLOSE TO MY I SAW THE TEMPERATURE METER WAS MIDWAY. WHEN I GOT TO HOME, I STOPPED MY CAR IN FRONT OF MY HOUSE, TOOK THE KEY OUT. THE ENGINE WAS STILL RUNNING. I OPENED THE HOOD, SAW SMOKE CAME OUT FROM THE ENGINE AREA. ALTHOUGH NO FLAME WAS STARTED, I USED MY HOUSE FIRE DISTINGUISHED TO PUT OUT THE SMOKE. THEN THE ENGINE STOPPED. THE CAR DIED IN FRONT OF MY HOUSE ON MY DRIVE WAY. I REPORTED THIS INCIDENT TO TOYOTA TODAY. *TR
ON OCTOBER 18, 2010 MY 2009 TOYOTA SIENNA DASHBOARD VSC (VARIABLE SKID CONTROL)/OFF TRACK AND CHECK ENGINE LIGHTS ILLUMINATED. I TOOK MY VAN IN FOR SERVICE IMMEDIATELY. THE DEALERSHIP MADE REPAIRS THAT WERE COVERED UNDER WARRANTY, AND ASSURED ME THAT THE VAN WAS SAFE TO DRIVE. ON NOVEMBER 24, 2010, THE SAME VSC/OFF TRACK AND CHECK ENGINE LIGHTS ILLUMINATED AGAIN. WHEN I RETURNED TO MY LOCAL DEALERSHIP FOR SERVICE, I WAS INFORMED THAT DUE TO THE THANKSGIVING HOLIDAY, THE SERVICE DEPARTMENT DID NOT HAVE AVAILABILITY UNTIL NOVEMBER 30, 2010. SERVICE ADVISOR ASSURED ME THAT MY VEHICLE WAS SAFE TO DRIVE, AS LONG AS I STAYED IN TOWN, AND WASN'T PLANNING ON TAKING THE CAR ON ANY LONG TRIPS. HOWEVER, I NEVER GOT A CHANCE TO RETURN MY VAN TO THE DEALERSHIP BECAUSE ON NOVEMBER 29, 2010 IT STARTED TO MAKE UNUSUALLY LOUD NOISES AND ACCELERATED UNEXPECTEDLY. NATURALLY, I ATTEMPTED TO STOP BY BRAKING, BUT THE BRAKES WERE NOT FUNCTIONING AT ALL. I TRIED AGAIN AND AGAIN TO BRAKE, BUT TO MY DISAPPOINTMENT THE BRAKE PEDAL DID NOTHING, NO MATTER HOW MUCH I PUMPED IT. LUCKILY, I WAS ABLE TO AVOID HITTING ANY PEDESTRIANS OR CARS BY STEERING UP THE CURB AND INTO A LAMPPOST. THE VAN CONTINUED TO ACCELERATE UNCONTROLLABLY UNTIL IT FINALLY CAME TO REST ON THE STEPS OF THE COUNTY COURTHOUSE! *TR
I HAVE A TOYOTA SIENNA 99 AND MY CHECK LIGHT COMING OUT AND START TO SMOKE SO I FIND THE ENGINE DO THE OIL BE SLUDGE, I WANT TO KNOW IF IS SOME WAY OF TOYOTA FIX THIS PROBLEM FOR ME WHIT OUT CHARGE BECAUSE IS A MANUFACTURE PROBLEM. *TR
TOYOTA 1999 SIENNA CE: STEERING PULLS TO LEFT. I HAVE TO HOLD STEERING TIGHT TO KEEP IT TO RIGHT. I ALREADY GOT ALIGNMENT DONE TWO TIMES AND NEW TIRES CHANGED BUT PULLING TO LEFT STARTS RIGHT AWAY. IT IS VERY DISAPPOINTING. *TR
LOOSE SPARE TIRE IN CARGO SEATING AREA OF TOYOTA SIENNA 1999 VAN. DUE TO A RECALL ON THE CORROSION OF THE SPARE TIRE CABLE, THE SPARE TIRE WAS REMOVED AND PLACED IN THE CARGO AREA OF THE VAN. THE TIRE IS NOT SECURED DOWN AND MOVES AROUND DURING DRIVING. IF THERE WAS ANY TYPE OF ACCIDENT, ESPECIALLY A ROLL OVER, THE TIRE WITH THE RIM WOULD BE ABLE TO MOVE AROUND THE SEATING AREA AND COULD CAUSE SEVERE INJURIES. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I DID CALL TOYOTA WITH MY CONCERN WITH THE TIRE NOT BEING SECURED, THEY GAVE ME A CASE NUMBER AND TOLD ME THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR
TWO SEAT BELTS IN MY 1999 TOYOTA SIENNA HAVE GOTTEN "JAMMED". IT HAPPENED SUDDENLY WITH EACH BELT, AND THEY BOTH JAMMED IN THE SAME MONTH. THEY ARE NOT USABLE BECAUSE THEY WILL NOT RETRACT FAR ENOUGH TO BUCKLE, AND ONE IS EVEN STUCK RETRACTED OUT. THERE IS NOTHING THAT I CAN THINK OF THAT WOULD HAVE CAUSED THIS TO HAPPEN. THEY ARE NOW PERMANENTLY JAMMED, AND I CANNOT FIND A WAY TO FIX IT. TOYOTA WANTS TO CHARGE $350 PER SEAT BELT AND I CANNOT AFFORD THAT, SO THE FAILURE HAS NOT BEEN CORRECTED. I HAVE TALKED TO MANY OTHER PEOPLE WITH TOYOTA VEHICLES THAT HAVE HAD THE SAME PROBLEM. *TR
I HAVE A 1999 TOYOTA SIENNA, BOUGHT NEW IN APRIL 1999. ON NOVEMBER 11, 2005, I HAD TO HAVE THE HORN FIXED BECAUSE TO MAKE THE HORN FUNCTION, YOU HAD TO TURN THE STEERING WHEEL. IT COST ME $399.35. THE DEALERSHIP LISTED "POOR CONTACTS IN CLOCK SPRING; REPLACE CLOCKSPRING". I NOW HAVE THE SAME PROBLEM AGAIN. I AM WONDERING IF THIS IS AN INHERENT PROBLEM WITH THIS TYPE VEHICLE. TOYOTA WILL NOT HELP WITH THE EXPENSE AS THE WARRANTY IS ONLY GOOD FOR 36,000 MILES OR 3 YEARS. HAVE YOU HAD ANY OTHER COMPLAINTS REGARDING THIS TYPE OF PROBLEM WITH TOYOTA VEHICLES? IN ALL THE YEARS AND WITH ALL THE CARS WE HAVE OWNED (WE KEEP THE CARS FOR MANY, MANY YEARS) THERE HAS NEVER BEEN A PROBLEM WITH HORNS NOT WORKING; THAT IS WHY I FEEL THIS PROBLEM IS INHERENT WITH THIS MODEL IF NOT OTHER TOYOTA MODELS. (PLEASE NOTE; THE EQUIPMENT CHOICES PICKED ARE TO FILL IN THE REQUIRED INFORMATION FROM THE CHOICES GIVEN; NOT NECESSARILY CORRECT. THE PARTS NUMBERS ARE LISTED ELSEWHERE. *TR
REAR DOOR HANDLE CAME OFF IN HAND. POWER SLIDING DOOR MOTOR FAILED. POWER SLIDING DOOR HANDLE CAME OFF IN HAND. *TR
2009 TOYOTA SIENNA SALE *GR
DRIVER-SIDE SLIDING DOOR AND THE REAR DOOR ON 1999 TOYOTA SIENNA XLE BOTH WENT OUT OF CONTROL AT THE SAME TIME. BOTH DOORS ARE LOCKED AND DO NOT RESPOND TO REPEATED EFFORTS TO OPEN THEM, BY KEY OR MANUALLY. THE LOCK HANDLE ON THE REAR DOOR IS PERMANENTLY DEPRESSED, I.E., NO LONGER PRESSABLE, NO LONGER ACTING LIKE A MOVABLE PART. *TR
TL*THE CONTACT OWNS A 1999 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE ACCELERATED IN REVERSE AND HIT SOMEONE THAT WAS STANDING IN THE GARAGE. THERE WAS ONE FATALITY DUE TO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 3500. THE VIN WAS NOT AVAILABLE. UPDATES 9/21/2011*CW
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY 1999 TOYOTA SIENNA, AT TIMES UNINTENDED ACCELERATED. I WAS INVOLVED IN AN ACCIDENT IN 2002 WITH THIS PROBLEM. THE VAN ACCELERATED AT I HIT A POLE. OCCASIONALLY IT APPEARS THAT STILL DO THE SAME AT TIMES. I TAKE TO THE DEALER ONE TIME AND THEY DID NOT SE ANYTHING WRONG. I AM DRIVING REALLY CAREFULLY NOW KEEPING ALWAYS TWO THREE CAR DISTANCE. NEED ASSISTANCE [XXX] *TR
I HAVE OWNED MY 1999 SIENNA FOR 5 YEARS. TWO MONTHS AFTER PURCHASING MY REAR HATCH DOOR HANDLE SNAPPED. 3 YEARS LATER IT HAPPENED AGAIN. NOW, EVERY DOOR HANDLE ON THE VAN IS BROKE. THE SLIDER DOORS STICK CAUSING YOU TO HAVE TO PULL HARD ON THE DOORS TO OPEN. (AND THEY WERE NOT STICKY FROM SODA) LAST MONTH BOTH THE DRIVER AND THE PASSENGER FRONT DOOR HANDLES BROKE. THE DESIGN OF THE HANDLES ARE POOR IN THAT THE WEIGHT IS NOT EVENLY DISTRIBUTED WHY PULLING THE HANDLE. IT ALL ON ONE SIDE AND THE WEAKER SIDE SNAPS. THE REAR IS A CHEAP PLASTIC THAT SNAPS FOR NO REASON. IF YOU GO ON THE WEB THERE ARE NUMEROUS COMPLAINTS OF THE REAR HATCH AND THE SLIDING DOOR HANDLES BREAKING. *TR
I AM REPORTING ANOTHER TOYOTA STICKY ACCELERATOR PEDAL. OUR 1999 SIENNA MINIVAN HAS HAD 3 INCIDENTS OF STUCK ACCELERATOR, THE MOST RECENT WAS JAN. 21, 2010. I BELIEVE IT HAS BECOME "STUCK" BETWEEN 40 AND 45MPH. OTHER INCIDENTS WERE IN SUMMER (CANNOT REMEMBER DATE) AND OCTOBER 2009. THE 1ST INCIDENT WAS BRIEF AND CORRECTED QUICKLY BY PUSHING DOWN ON THE PEDAL TO "FREE IT", THE 2ND INCIDENT REQUIRED BRAKING AND PUTTING THE CAR IN NEUTRAL AND SHOVING THE PEDAL WITH MY FOOT TO THE LEFT AND RIGHT TO FREE IT UP. I WAS ABLE TO DRIVE THE CAR TO THE SHOULDER, TURNED THE CAR OFF AND THEN THE PEDAL SEEMED TO WORK OK, ALTHOUGH A BIT SLUGGISH RESPONSE. OUR MECHANIC FIXED THE THROTTLE BODY AND THE CAR HAS NOT HAD ANOTHER INCIDENT UNTIL LAST WEEK. THE MOST RECENT INCIDENT WAS MORE HARROWING IN THAT THERE WAS NOT MUCH ROOM TO MANEUVER THE CAR SINCE WE WERE HEADED FOR LOTS OF CARS STOPPED AT A TRAFFIC LIGHT. I TRIED TO SLOW THE CAR BY BRAKING HARD WITH THE LEFT FOOT AND SHOVING THE ACCELERATOR. PEDAL DOWN AND SIDE TO SIDE WHILE IN NEUTRAL BUT THIS DID NOT WORK QUICKLY LIKE THE OCTOBER INCIDENT. I WAS ABLE TO PULL OVER TO A SHOULDER BEFORE CRASHING BUT IT TOOK MUCH LONGER FOR THE CAR TO STOP THIS TIME, AND I ACTUALLY THREW THE CAR IN PARK TO STOP THE CAR! I TURNED OFF THE CAR AND AFTER A FEW MINUTES, WAS COMPOSED ENOUGH TO DRIVE IT. OUR DEALER WILL CHECK THE CAR JAN 29. THE FLOOR MAT DOES NOT APPEAR TO BE INVOLVED JAMMING INTO THE PEDAL, SO IT IS PROBABLY A MECHANICAL "CATCH" THAT IS GETTING HUNG UP WHEN THE PEDAL IS DOWN A CERTAIN DISTANCE. WE THOUGHT THE SAFETY GURUS WOULD WANT TO KNOW. LUCKILY NO CRASHES HAVE OCCURRED YET! *TW
I BOUGHT 4 MICHELIN TIRES (P205/70R 15 X RAD) FOR MY MINIVAN IN JUNE 2006. THIS MONTH THE STEERING WHEEL OF MY CAR STARTED TO SHAKE VIOLENTLY AT LOW SPEED. I BROUGHT MY CAR TO DEALER. I WAS TOLD THAT THE TWO BELTS INSIDE OF THE TIRES SEPARATED. I WAS RECOMMENDED TO REPLACE THESE TIRES. THESE TIRES HAVE A 80,000 MILE WARRANTY, BUT THEY ONLY RUN LESS THAN 40,000 MILES. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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