Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Body & structure reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
52
Latest Sep 17, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
14%
of 363 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
3
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2000 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 52 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming body or structure
The 25 most recent of 52, in the owner's own words
WITHIN A TWO MINUTE PERIOD, BOTH SLIDING DOORS THAT WERE PREVIOUSLY FUNCTIONING, SUDDENLY FAILED IN A CLOSED POSITION. THEY COULD NOT BE OPENED MANUALLY USING THE DOOR HANDLES FROM BOTH INSIDE AND OUTSIDE THE VEHICLE, OR BY ATTEMPTING TO ACTUATE THE RIGHT SIDE POWER DOOR. THE POWER DOOR LOCKS HAD NO EFFECT. THERE WAS NO DAMAGE TO THE VEHICLE THAT COULD HAVE CAUSED MECHANICAL DOOR FAILURE, OR OTHERWISE. NON FUNCTIONING OR JAMMED DOORS SHOULD CONSTITUTE A SAFETY ISSUE AND SHOULD BE RECALLED. IF THE VEHICLES FRONT DOORS WERE COMPROMISED IN A COLLISION, PASSENGERS SHOULD BE ABLE TO EXIT THROUGH THE REAR DOORS, BUT WOULD NOT BE ABLE TO WITH THIS MECHANICAL DEFECT. THE FACT THAT THE DOORS CANNOT ALSO BE OPENED USING EXTERIOR HANDLES INCREASES THE RISK OF ENTRAPPING PASSENGERS. TOYOTA SHOULD CONSIDER THIS A SAFETY RECALL AND REPAIR ALL FAULTY DOORS, OF WHICH THERE ARE MANY COMPLAINTS FILED HERE AND ON ONLINE FORUMS. I AM CURRENTLY HAVING TO PAY FOR THIS REPAIR MYSELF, AS TOYOTA HAS INFORMED ME THAT THERE ARE NO CURRENT RECALLS. THANK YOU FOR YOUR CONSIDERATION. *TR
NHTSA ID
10637033
Incident
Sep 6, 2014
Mileage
80,000 mi
Body & structure
Filed Aug 7, 2014
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER'S SIDE DOOR HANDLE DETACHED. THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE DOOR COULD NOT BE OPENED OR CLOSED FROM THE OUTSIDE OR INSIDE OF THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND NEEDED THE PLASTIC ASSEMBLY DOOR HANDLE REPLACED WITH A METAL INSERT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,700.00.
NHTSA ID
10620673
Incident
Aug 4, 2014
Mileage
37,700 mi
Body & structure
Filed May 24, 2014
WITHOUT WARNING, PLASTIC DOOR HANDLES BREAK, RENDERING ABILITY TO OPEN, CLOSE HATCH OR DOOR IMPOSSIBLE. HATCH DOOR BROKE FIRST APPROXIMATELY JANUARY 2013, THEN REAR SLIDING DOOR, AND THEN TODAY, PASSENGER FRONT DOOR. HATCH HAS NO INSIDE DOOR HANDLE, SO WITHOUT WARNING DOOR IMMEDIATELY INOPERABLE. REAR DRIVERS SIDE SLIDING DOOR BROKE ON OUTSIDE FIRST, THEN INSIDE WITHIN A DAY, SO THAT EMERGENCY EXIT IMPOSSIBLE. TODAY, FRONT PASSENGER DOOR OUTSIDE BROKE. *TR
NHTSA ID
10593901
Incident
May 24, 2014
Mileage
123,000 mi
Body & structure
Filed Jun 19, 2013
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE WINDSHIELD BECAME UNLATCHED AND OPENED UPWARD, SHATTERING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A BODY SHOP WHERE THE CONTACT WAS INFORMED THAT THE HOOD LATCH WOULD NOT ENGAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. *TR
NHTSA ID
10520610
Incident
Jun 15, 2013
Mileage
135,000 mi
AirbagsBody & structure
Filed Dec 7, 2012
Crash reported1 injury reported
ON MY WAY TO WORK WHEN A DEER RAN OUT IN FRONT OF ME. I HIT THE DEER ON THE FRONT PASSENGER SIDE CAUSING ME TO LOSE CONTROL. RAN OFF INTO DITCH FLIPPED OVER AND WAS TRAPPED. THE AIRBAG DID NOT DEPLOY EVEN WHEN THE FIRE DEPT CUT ME OUT. THEY HAD TO CUT THE STEERING WHEEL OFF MY LEGS. NO AIRBAG DEPLOYED ON EITHER SIDE. *TR
NHTSA ID
10487690
Incident
Nov 6, 2012
Mileage
200,000 mi
Body & structure
Filed Sep 30, 2011
THE POWER DOOR WILL NOT OPEN/CLOSE CAUSING SERIOUS SAFTEY ISSUES. *TR
NHTSA ID
10428023
Incident
Sep 1, 2011
Mileage
80,000 mi
Body & structure
Filed Sep 7, 2011
SLIDING DOOR WILL NOT OPEN ELECTRICALLY AND/OR MANUALLY. CLICKS WHEN ACTIVATED BUT DOESN'T OPEN EITHER WAY. DISCONNECTED BATTERY AS SUGGESTED BY DEALER, TO RESET THE MECHANISM, BUT TO NO AVAIL; STILL DOESN'T WORK AND IS A LARGE PAIN TO DEAL WITH! IT FORCES ENTRY ON THE DRIVERS SIDE ONLY AND THAT IS NOT SAFE WHEN THERE IS SPEEDING BY ONLY A FEW FEET AWAY WITH TRAFFIC! THERE ARE THOUSANDS OF COMPLAINTS IN ALL THE TOYOTA FORUMS ON THE NET. I THINK IT IS PAST TIME FOR A FACTORY RECALL ON THESE AUTOMATIC SLIDING DOORS!!!! *TR
NHTSA ID
10424055
Incident
Jul 13, 2011
Mileage
177,000 mi
Body & structure
Filed Mar 19, 2011
POWER PASSENGER BACK DOOR HAS CEASED TO FUNCTION. THEE IS A WAY TO TURN OFF THE POWER DOOR, BUT THE MANUAL DOOR IS TOO DIFFICULT FOR THE CHILDREN TO OPERATE, THEY MUST ENTER AND EXIT ON THE DRIVERS SIDE REAR DOOR...TOYOTA WANTS 2300 TO REPAIR! I HAD PREVIOUSLY PAID 800 TO REPAIR, BUT THEY CLAIM THAT IT'S A DIFFERENT SET OF PARTS...AND DID NOT FIX THE PROBLEM. *TR
NHTSA ID
10392231
Incident
Feb 21, 2011
Mileage
135,000 mi
Body & structure
Filed Feb 26, 2011
2000 TOYOTA SIENNA PASSENGER SLIDING DOOR QUIT WORKING. WILL NOT OPEN AT ALL. I FEEL IT IS A DANGEROUS SITUATION, DUE TO DELAYED EXITS IN CASE OF EMERGENCY, AND CAN NO LET KIDS OUT CURB SIDE AT ALL. VERY DISAPPOINTED TOYOTA WON'T FIX IT. $1200 REPAIR. WHO HAS THAT? WON'T EVEN OPEN MANUALLY. I LOVE MY VAN! BUT THIS IS A HUGE SET BACK! *TR
NHTSA ID
10384582
Incident
Jan 24, 2010
Body & structure
Filed Jan 17, 2011
2000 TOYOTA SIENNA. THIS IS THE 3RD TIME MY POWER DOOR HAS GONE OUT. I HAVE PAID BOTH TIMES TO HAVE IT FIXED. RIGHT NOW IF YOU OPEN THE DOOR, YOU HAVE TO MANUALLY CLOSE THE DOOR WITH IT TRYING TO OPEN (LOTS OF EFFORT). ONCE YOU GET IT CLOSED, THE DASH LIGHT INDICATES THAT THE DOOR IS OPEN. *TR
NHTSA ID
10376891
Incident
Dec 24, 2010
Mileage
94,000 mi
Body & structure
Filed Dec 28, 2010
TOYTA SIENNA VAN DOOR WILL NOT OPERATE WITH THE MOTOR. DOOR HANDLE BROKE OFF DUE TO TRYING TO OPEN THE DOOR. *TR
NHTSA ID
10372727
Incident
Feb 12, 2010
Body & structureInterior & seats
Filed Dec 2, 2010
GAVE A VEHICLE A BOOST ONE DAY PREVIOUS. CLOSED HOOD ON 2000 SIENNA, BUT APPARENTLY NOT COMPLETELY. I BELIEVE ONLY SAFETY LATCH SECURING HOOD RATHER THAN FULL HOOD LATCH. DRIVING ON BUSY FREEWAY TO WORK FINE BUT RETURNING HOME ON FREEWAY, THE SAFETY LATCH ON HOOD FAILED CAUSING THE HOOD TO FLIP UP AND SMASH INTO WINDSHIELD, DENTING HOOD AND ROOF OF VAN ALSO. PULLED OVER TO SIDE OF FREEWAY SAFELY. CALLED TOW TRUCK TO HAUL CAR HOME. SAFETY LATCH AND FULL HOOD LATCH NOW SEEM FINE, BUT WILL BE REPLACING SHORTLY. CURRENTLY ONLY REPLACED WINDSHIELD AND SECURED HOOD AS GOOD AS POSSIBLE. GETTING QUOTES FROM BODYSHOPS FOR REPAIRS AND HAVE CONTACTED TOYOTA AS I FEEL THIS IS A SAFETY ISSUE. AFTER 6 DAYS, YET TO HAVE TOYOTA CALL ME BACK. THIS COULD HAVE BEEN A CATASTROPHIC CRASH, BUT THANKFULLY WASN'T. *TR
NHTSA ID
10368673
Incident
Nov 25, 2010
Mileage
133,000 mi
Body & structure
Filed Oct 18, 2010
NHTSA RECALL 10V160000 RESULTED IN MY SPARE TIRE ASSEMBLY BEING PLACED IN THE REAR AREA OF MY VAN, MY DEALER TOLD ME IT WAS A TEMPORARY FIX UNTIL REMEDY PARTS WERE AVAILABLE, A WEEK OR SO. THAT WAS AUGUST 17, 2010 AND THEY STILL CLAIM THAT THE PARTS ARE NOT AVAILABLE (OCTOBER 18). I AM CONCERNED THAT THE WHEEL ASSEMBLY COULD FLY FORWARD IN AN EMERGENCY STOP FROM HIGHWAY SPEED AND CAUSE INJURY TO THE CAR OCCUPANTS. NO SUCH INCIDENT HAS HAPPENED YET BUT MY CONCERN IS INCREASING. NEITHER THE DEALER OR TOYOTA SEEM CONCERNED. *TR
NHTSA ID
10361065
Incident
Aug 17, 2010
Body & structure
Filed May 23, 2010
2000 TOYOTA SIENNA -- PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED. THE PROBLEM WAS INTERMITTENT WHEN THE CAR WAS NEW AND THE DOOR FINALLY STOPPED WORKING COMPLETELY 5 YEARS AGO. THE VEHICLE NOW HAS APPROX. 60,000 MILES. THE DEALER THINKS THAT ALL COMPONENTS (MOTOR, CONTROLLER, ETC) NEED TO BE REPLACED AND WOULD COST OVER $2,200. AFTER READING ONLINE FORUMS AND OTHER PEOPLE HAVING THE SLIDING DOOR PROBLEMS AND THE FACT THAT IT WAS STILL NOT WORKING AFTER SPENDING THOUSANDS OF DOLLARS, I DECIDED AGAINST SPENDING THE MONEY. I BELIEVE THIS SLIDING DOOR PROBLEM HAS ALWAYS BEEN A DEFECT WITH THIS MODEL. AT FIRST DOOR WOULD AUTOMATICALLY OPEN AS ONE WAS DRIVING, A DANGEROUS SITUATION. MY WIFE DISABLED THE DOOR FROM THE CONSOLE SWITCH. ONLINE FORUMS HAVE LOT OF PEOPLE COMPLAINING OF THE SAME PROBLEM. I HAVE AT LEAST TWO OTHER FRIENDS. WE BOUGHT THE MINIVAN AT THE SAME TIME AND WE ALL HAD THE EXACT SAME PROBLEMS (SLIDING DOOR AND THE TIRE PRESSURE SENSORS). TOYOTA HAS AGAIN TRIED TO AVOID ANY RECALLS AND FIXED THE PROBLEMS ONLY WHEN PEOPLE COMPLAINED A LOT. UNFORTUNATELY THE MANUAL OVERRIDE AND RESETTING THE OPERATION DOES NOT WORK EITHER. *TR
NHTSA ID
10331825
Incident
Dec 15, 2001
Mileage
30,000 mi
Body & structureInterior & seats
Filed Mar 2, 2010
THE POWER SLIDING PASSENGER DOOR ON MY 2000 TOYOTA SIENNA WILL OPEN BUT WILL NOT CLOSE. IT TOOK ME SEVERAL MINUTES OF VERY FIRM PRESSURE TO OVERCOME THE DOORS AUTOMATIC MECHANISM TO FORCE THE DOOR CLOSED. AS I USE THIS TO DROP MY CHILD OFF AT DAYCARE, I CAN NO LONGER LET HER OUT ON THE CURB SIDE OF THE VAN. *TR
NHTSA ID
10315870
Incident
Mar 2, 2010
Mileage
117,000 mi
Body & structureInterior & seats
Filed Oct 1, 2009
SLIDING DOOR GETS STUCK. VERY DIFFICULT TO OPEN FROM OUTSIDE AND UNABLE TO OPEN FROM INSIDE. TRIED WD40 LUBRICATION BUT THIS DID NOT HELP. *TR
NHTSA ID
10285897
Incident
Aug 1, 2009
Mileage
129,000 mi
Body & structure
Filed Aug 8, 2009
POWER SLIDING DOOR WILL NOT CLOSE. *TR
NHTSA ID
10279786
Incident
May 15, 2009
Mileage
95,000 mi
Body & structureSeat belts
Filed May 7, 2009
2000 TOYOTA SIENNA 2 ITEMS: 1. SEAT BELT LIGHT ALWAYS ON (RESEARCH REVEALS DEIGN FLAW) 2. AUTOMATIC SLIDING DOOR HAS NEVER WORKED CORRECTLY. *TR
NHTSA ID
10267929
Incident
Jan 8, 2006
Body & structure
Filed Jan 29, 2009
THE DRIVERS SIDE SLIDING DOOR WAS STICKING AND VERY HARD TO OPEN. AFTER YANKING ON IT FOR WEEKS-TOTALLY BROKE OFF THE OUTSIDE HANDLE. THE ENTIRE MECHANISM WAS REPLACED. TWO WEEKS LATER-IT'S BEGINNING TO STICK AGAIN. I THINK IT MAY BE DUE TO THE SEAL AROUND THE DOOR. NOW THE PASSENGER SIDE AUTOMATIC DOOR HAS QUIT WORKING AND WE HAVE GREAT DIFFICULTY MANUALLY OPENING THE DOOR. *TR
NHTSA ID
10256847
Incident
Jan 4, 2009
Mileage
120,000 mi
Body & structureInterior & seats
Filed Nov 29, 2008
REGULAR USAGE OF OUR VAN HAS CAUSED THE DOORS ON BOTH SIDES TO BREAK. ON ONE SIDE, THE HANDLE COMPLETELY BROKE OFF AND THE OTHER WILL ONLY PARTIALLY OPEN. *TR
NHTSA ID
10250157
Incident
Oct 25, 2008
Mileage
120,000 mi
Body & structure
Filed Nov 24, 2008
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 60 MPH, THE HOOD UNEXPECTEDLY RELEASED, FLIPPED UPWARD, AND DAMAGED THE WINDSHIELD. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 140,000.
NHTSA ID
10249666
Incident
Nov 24, 2008
Mileage
140,000 mi
Body & structureInterior & seats
Filed Sep 15, 2008
HANDLE TO THE POWER SLIDING DOOR OF MY TOYOTA SIENNA 2000 HAS BROKEN OFF. IT HAS BEEN BROKEN FOR OVER 4 MONTHS. THE DOOR WILL ALSO NOT CLOSE FOR NO REASON AND OPENS EASILY FROM JUST A BRUSH ON THE REMOTE ON THE KEY CHAIN. *TR
NHTSA ID
10242305
Incident
Jul 15, 2008
Mileage
120,000 mi
Body & structureInterior & seats
Filed Sep 4, 2008
2000 TOYOTA SIENNA XLE PASSENGER POWER SLIDING DOOR FAILURE. SEEMS TO BE A VERY COMMON PROBLEM AFTER RESEARCHING ON THE WEB. COST TO REPAIR IS IN EXCESS OF $1500 WHICH CAN BE ON THE VERY LOW SIDE. TOYOTA SHOULD BE REQUIRED TO RECALL ALL VEHICLES WITH THESE DOORS. *TR
NHTSA ID
10240970
Incident
May 20, 2008
Mileage
128,505 mi
Body & structureInterior & seats
Filed Sep 4, 2008
2000 TOYOTA SIENNA SLIDING POWER PASSENGER DOOR ACTS LIKE SOMETHING IS IN THE WAY WILL NOT TOTALLY CLOSE WITH POWER, SHUTS THEN IMMEDIATELY OPENS. LIGHT IN DASH IS ON, FOR SECOND TIME, MECHANICS FOUND NOTHING JUST RESET IT. TOYOTA MECHANICS. *TR
NHTSA ID
10240961
Incident
Sep 4, 2008
Body & structure
Filed Aug 17, 2008
HANDLE BROKE OFF THE SIDE DOOR, NOW MUST CLOSE FROM INSIDE. BACK HANDLE SHEARED OFF HAD TO REPAIR. *TR
NHTSA ID
10238565
Incident
Jul 10, 2007
Mileage
960,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own