2014 Toyota Venza

I received a safety recall notice (21TA01) from Toyota for non-deployment of airbags. I scheduled an appointment with Kendall Toyota in Eugene, Oregon. They called me and told me they had to keep my car overnight because they had to special order the part (part # 04001-0590T). The SRS Warning Check Airbag system has been flashing on my dashboard when I have a passenger in my car. The day I dropped the car off they sent me a text trying to add $2000+ in additional services of which I declined as my car only has 89k miles on it and these services were suggested before 125k miles. The next day I receive a text saying my car is ready for pick up. So I went and I picked up the car and the only thing the advisor said to me was the car was "all set". The next time I had a passenger the SRS Check Airbag systems warning light comes on again. So I went back and the service advisor said he had to go talk to his manager. He comes back to tell me that they never actually did the replacement on the vehicle and the warning message is a separate issue that I now have to schedule another appointment to diagnose. Yet the dealership reported to Toyota corporate, who has opened an audit into this incident, that the repair was COMPLETED. When typing my VIN number into this site it also said 0 recalls not completed which is false. The paperwork says no replacement yet says the part is on special order. I think this dealership is committing fraud and certainly were not forthcoming to me about the fact that no work was completed. It seems as though they were selectively speaking to pull one over on me.

NHTSA ID

11743336

Incident

Jun 10, 2026

Sudden shattering of windshield and panoramic sunroof glass. The glass suddenly shattered with no obvious impact of any type.

NHTSA ID

11718020

Incident

Feb 2, 2026

My daughter was in an accident where a 2025 ram quad cab hit her at full speed in the drivers front wheel. The airbags didn’t deploy allowing her head to break the side window. The recall for the side airbag had been completed.

NHTSA ID

11691982

Incident

Oct 4, 2025

The contact owns a 2014 Toyota Venza. The contact stated that the screen was back over protection screen was blank. Additionally, the OnStar and the radio were inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the buttons were filled with water and that the camera, OnStar, and radio needed to be replaced. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 130,000.

NHTSA ID

11584918

Incident

Mar 1, 2023

Mileage

130,000 mi

I called the dealership in Feb 2022 to have recall done and was told they were ordering the parts but have not heard from them.

NHTSA ID

11544329

Incident

Sep 13, 2023

The vehicle started to exhibit a popping or clunking sound in the steering Column after 125,000 miles. Was told it was not dangerous and continued to drive while albeit was still distracting. At 165,000, the sound became extremely loud at hwy speeds of 70-80mph and cause the steering wheel to shake and pull to the left. Took to mechanic who told me to take it to dealer. Dealer immediately knew what the problem was but was told I would have to replace the entire steering column because there was no way access the bushing otherwise. It was 15$ EPS bushing/damper that had literally worn down to nothing cause the power steering motor to vibrate on the steering column when going over bumps and driving at high speeds. Altering the alignment and causing a slow leak of hydraulic power steering fluid. This apparently is a fairly common issue with 2009-2015 Toyota Venza

NHTSA ID

11536607

Incident

Aug 3, 2023

I have been trying to have this recall taken care of at key west Toyota they have made no effort to remedy this situation. I have emailed and called numerous time with never getting a call back.

NHTSA ID

11486358

Incident

Jan 1, 2021

I WAS STOPPED AT A TRAFFIC LIGHT AND COULD FEEL THE STEERING WHEEL TIGHTEN LIKE IT WAS LOCKING UP. WHEN THE LIGHT TURNED TO GREEN I MADE A LEFT HAND TURN AND HAD NO POWER IN THE STEERING WHEEL. I MANUALLY TURNED WHEEL AS HARD AS I COULD AND DRIFTED ACROSS ROAD WITH VERY LITTLE CONTROL BECAUSE IT WAS EXTREMELY DIFFICULT TO TURN STEERING WHEEL. I PULLED/ DRIFTED THE CAR OFF THE ROAD IN A DIAGONAL DIRECTION BECAUSE IT WAS TOO DIFFICULT TO TRULY MAKE A DIRECT TURN OR PULLOVER. THE POWER STEERING INDICATOR LIGHT CAME ON. I TURNED VEHICLE OFF AFTER I DRIFTED TO A SAFE SPOT AND WHEN TURNED IT BACK ON THE STEERING WORKED. I DROVE TO A REPAIR SHOP BUT NO DIAGNOSIS HAS BEEN MADE YET. THIS HAPPENED ON A MAJOR ROAD BUT NOT HIGHWAY. I SUSPECT THIS MAY BE RELATED TO THE TOYOTA SAFETY RECALL F0J (F1J) ELECTRIC POWER STEERING (EPS) ELECTRIC CONTROL UNIT (ECU) CERTAIN TOYOTA VEHICLES 2014-2015. MY VENZA WAS NOT ON THE RECALL LIST BUT MAYBE IT SHOULD BE BECAUSE THE STEERING PROBLEM WAS EXACTLY AS DESCRIBED IN RECALL. Consumer stated power steering assist loss was again on June 2, 2021.

NHTSA ID

11372560

Incident

Oct 29, 2020

Mileage

54,000 mi

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.