2011 Toyota Venza

Purchased a 2011 toyota venza almost 28 days ago. I haven't even made my first payment for my car loan. The rain here in florida has shown that it is raining inside my vehicle. I have contacted the dealer, I have contacted my insurance company. I have done research and it's a known issue with this vehicle. I need help in correcting this. I am not driving the vehicle because it was shorting out the electric in the car. I have a tarp over it now. Can you point me in the direction of where to turn?

NHTSA ID

11673809

Incident

Jul 13, 2025

My horn no longer works. My mechanic informed me that it is the part that sits behind the airbag in the steering wheel. I was also informed that this happens to a lot of Toyota's. It is very expensive to repair and have not had it repaired. Since it is a common problem, does this issue fall under a recall? I don't feel safe driving without a horn. You don't realize how often you need/use it until you can't.

NHTSA ID

11635843

Incident

May 10, 2024

See attached document for complaint

NHTSA ID

11576057

Incident

Sep 13, 2023

I had a 2011 Toyota Venza. Notice oil leakage. Took for oil and filter change and a check. Nothing was found, however four months later car began rattling and driving rough - I took to dealership and was told the Water Pump needed to be replaced. I have since found out that Toyota has had a many issues with the VVT-i Oil line failures AND Water Pump failures- Both that lead to a Failed Engine!! They fixed the water pump, however 45days later, my vehicles just stopped running as I was driving down the road. I checked oil - it was empty! Car would not start. I had car towed to dealer. I was then told 3days later that I needed a New Engine! That the Compressors were bad. In my research I found that when the compressor is starting to go out- the vehicle begins to run rough! This is what was told to the Dealership. I believe they failed to properly diagnosed my vehicle. And they wanted me to pay $9400 to Repair!!!! $5500 for a used Engine!! If Toyota knows they have the issue with the oil line... they should have checked for this... and checked the Engine when they KNOW THAT THE WATER PUMP FAILURE EFFECTS THE ENGINE!!!!!! I AM NOT THE MECHANIC!! The service guy at the dealership had his head down the entire time ... he knows they screwed up!! Of Course taking NO OWNERSHIP. I asked him why wouldn't they check for Engine compression when I told them it was driving rough - he says they just don't check for that!!! NOT MY FAULT.... This is NOT what I expect from a Toyota- has anyone else had this issues??? Vehicle had 168,000 miles. I had a Toyota Landcruiser with well over 220,000 miles and NEVER an engine issue!

NHTSA ID

11555299

Incident

Oct 20, 2023

The roof panoramic glass shattered for no apparent reason. Passengers in the car could have been harmed Insurance has approved the repair. There was no warning or indication of failure.

NHTSA ID

11549925

Incident

Sep 22, 2023

The headlight housing prongs are incorrect. The bulbs are H11, but the housing does not fit h11. I have tried 4 different brands.

NHTSA ID

11547229

Incident

Sep 28, 2023

The contact owns a 2011 Toyota Venza. The contact stated that the air bag warning light illuminated, and the check SRS (Supplement Restraint System) message was displayed. The vehicle was taken to a dealer and the error messages were cleared; however, upon placing her purse on the passenger seat, the messages again became displayed. The vehicle was taken back to the dealer and the contact was informed that the driver’s side harness needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 13V014000 (Air Bags, Seat). The vehicle was not repaired. The failure mileage was 137,945.

NHTSA ID

11532247

Incident

Jun 22, 2023

Mileage

137,945 mi

Major brake problem ; we were saved miraculously I have a Toyota Venza 2011 and I am the only owner ; the car drives smooth , however with major brakes issue My brakes and rotors are still in good condition, however; twice in the highway I wanted to slow down and the brakes don’t work , I freak out and my steering wheel looses control and almost hit cars but after a couple minutes it works The worst one was a couple days ago ; was driving at 30 miles an hour trying yo drop off my daughter for her game , hit the curb , brakes completely Lost Control and the car won’t stop We panicked the car luckily kept going in the direction of the parking lot and I chose to go through bushes to stop the car and put the emergency brake ; the car after a few horror minutes stopped If the car merged a little bit outside the parking lot there is fast traffic and a lake right after I had the car towed right away , I will not touch that car again At the dealership they tried to dismiss the problem saying that brakes are fine I read multiple complaints on forums about the same issue This BRAKE Disaster NEEDS to be recalled People’s lives are in play If this doesn’t get resolved there will be lawyers involved

NHTSA ID

11428931

Incident

Aug 11, 2021

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.