Driver assistanceElectrical
Filed Sep 23, 2026
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brakes independently activated. Additionally, the radio displayed a blank screen. The contact stated that the failure had occurred while the cruise control was activated. The vehicle was driven to the shoulder of the roadway. The contact deactivated the cruise control feature and the vehicle drove normally. The infotainment center continued the rebooting cycle. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.
- NHTSA ID
- 11766377
- Incident
- Aug 12, 2026
- Mileage
- 42,000 mi
Driver assistanceElectrical
Filed Sep 21, 2026
My 2024 Volkswagen Atlas Cross Sport has a recurring electronic/infotainment failure that began at approximately 5,000 miles and continues at approximately 49,500 miles. While driving, the infotainment screen unexpectedly shuts off, freezes, or becomes unavailable. The vehicle displays: "Exit warning system and rear traffic alert are currently not available." Lane Assist also becomes unavailable. At the same time, we can lose navigation, radio/audio, phone connectivity, and climate-control functions operated through the infotainment system. The failure occurs at both low and high speeds and on different types of roads. It has also occurred when a phone is not connected and when a phone is connected. The problem has occurred often enough that we have had to stop the vehicle or pull onto the shoulder to shut it off and restart it. Restarting sometimes restores the system, but not always immediately. This creates a safety concern because multiple driver-assistance functions become unavailable while the vehicle is moving. The vehicle has been brought to North Park Volkswagen of San Antonio four times for this issue: 08/13/2024, 03/07/2025, 08/28/2026, and 08/31/2026. The dealership has performed software updates and cleared diagnostic codes, but the problem continues. We have video recordings documenting the failure and warning messages. This is not simply an infotainment inconvenience. A recurring electronic failure is causing multiple vehicle and safety related functions to become unavailable while driving, sometimes requiring us to pull over to restart the vehicle. The problem has persisted for approximately 44,500 miles despite repeated dealership visits and attempted repairs. I am requesting that NHTSA investigate whether an underlying electronic, software, infotainment, or communication-module defect is causing these systems to fail while the vehicle is in operation. Please let us know if you need us to submit video of this problem.
- NHTSA ID
- 11765822
- Incident
- Aug 13, 2024
Driver assistanceElectrical
Filed Sep 9, 2026
After an Over the air update to the vehicle the Infotainment system constantly reboots. When this happens you get a braking error message, can't use the HVAC system or maps. It is at the dealer for the 2nd time for this same issue. Hoping if enough of us bring this up a recall will have to be issued!
- NHTSA ID
- 11763059
- Incident
- Sep 8, 2026
Driver assistanceElectrical
Filed Sep 9, 2026
On September 2, 2026 a recall for the backup camera update was performed. While driving home from the dealership on September 2, 2026 my screen turned off and then I got an alert of a system issue. This happened three separate times within a seven day span from September 2, 2026 to September 8, 2026. One of the alerts was something to do with the breaking system. The other alert was to do with the exit warning system, and rear traffic system being unavailable. I have also experienced trying to accelerate and the gas pedal gets me nowhere. I push the gas pedal and the car does not move forward.
- NHTSA ID
- 11762988
- Incident
- Sep 2, 2026
Driver assistanceElectricalVisibility
Filed Aug 24, 2026
The rearview camera and infotainment display intermittently fail. When the vehicle is shifted into reverse, the infotainment screen goes black or freezes, disabling the rearview camera image. The vehicle must be stopped and the system manually rebooted before rear visibility is restored. The failure occurs frequently in high ambient temperatures, which in South Florida is a near-daily condition. This is the exact defect covered by Recall 24V-480, which applies to my vehicle. The recall's software remedy has been applied — and the defect has returned. The defect has been reported to an authorized Volkswagen service center on three occasions: Visit 1 (August 2, 2024, at approximately 2,630 miles — 14 days after delivery): Customer complaint recorded as "Infotainment screen is turning off and on." Dealer performed no repair and reported the system was "functioning as designed." Visit 2 (February 17, 2026, at approximately 19,742 miles): Customer complaint recorded as "Rear view camera blacks out / shows black screen / does not work properly." Dealer applied Technical Bulletin 91-24-02 and performed a radio software update from version 1969 to 1990, recording the recall as complete. Visit 3 (July 17, 2026, at approximately 23,662 miles): Customer complaints recorded as "Rear camera at time doesn't turn on" and "Radio screen goes off at time and doesn't connect back to CarPlay." Dealer performed a hard reset and stated the concern was "not present" at the time of inspection. Safety impact: Loss of the rearview camera image at the moment of shifting into reverse eliminates required rear visibility (FMVSS No. 111). The driver has a documented history of a prior backing collision, which makes this defect a direct and ongoing safety hazard to the driver, family members transported in the vehicle, and third parties. The failure is intermittent and cannot be predicted, meaning the driver cannot compensate for it in advance.
- NHTSA ID
- 11759170
- Incident
- Jul 17, 2026
Driver assistanceElectrical
Filed Aug 19, 2026
On August 5, 2026, my 2024 Volkswagen Atlas Cross Sport received the remedy for Volkswagen Recall 91TV, NHTSA Recall 26V473, involving rearview-camera software. The vehicle was returned to me on August 11. On August 17, while I was actively reversing in a parking lot, the rearview-camera image froze on the center display. The image remained visible but stopped updating even though the vehicle continued moving backward. Because the displayed image no longer accurately represented what was occurring behind the moving vehicle, I nearly struck a pedestrian. No collision or injury occurred. This was the first time I had ever experienced the rearview camera freezing. Before Recall 91TV was performed, the rearview camera had operated normally when the vehicle was placed in reverse. I have had a separate front parking-camera/360-degree Area View problem since the vehicle was new. When pulling forward into a parking space, the camera interface activates automatically, but the live front/Area View image remains black until I manually press the camera control. That problem existed before Recall 91TV and also remains unresolved after the recall remedy. I am distinguishing these conditions because the front/Area View problem is longstanding, while the frozen rearview-camera image was a new failure that occurred after the recall remedy. I am reporting the sequence because the failure occurred 12 days after the recall remedy was performed by VW, while the vehicle was actively reversing, and resulted in a frozen image that no longer represented the area behind the moving vehicle, contributing to a near miss with a pedestrian.
- NHTSA ID
- 11757885
- Incident
- Aug 17, 2026
EngineFuel systemPowertrain (other)
Filed Aug 11, 2026
On two consecutive occasions, my 2024 Volkswagen Atlas Cross Sport suddenly lost almost all ability to accelerate after highway driving. Both times, after exiting the highway and stopping at a traffic light, pressing the accelerator would only allow the vehicle to travel a few miles per hour. The vehicle was effectively unable to accelerate normally or keep up with traffic. Turning the vehicle completely off and restarting it restored normal acceleration. The same problem occurred again the following day under similar circumstances. Multiple dashboard warnings appeared, including the check-engine light. During the second occurrence, a red coolant-related warning also appeared. I took the vehicle to an authorized Volkswagen dealer. The dealer documented a fault for “ENGINE COOLANT FLOW LOW/PERFORMANCE” and found Volkswagen TSB 01-24-06 applicable. The repair order states that DTC P00B7, P0116 or P2681 was stored in the engine/motor control module. The dealer performed the prescribed ECM programming update under warranty. The dealer inspection showed the coolant system as OK and did not identify or repair a coolant leak or replace any cooling-system components. My safety concern is the sudden, severe loss of propulsion/acceleration in normal traffic. Had this occurred while merging onto a highway, crossing an intersection, or in other high-speed traffic, the inability to accelerate could have resulted in a collision. I am filing this complaint so NHTSA has a record of this loss-of-propulsion condition and its association with the documented ECM/coolant-flow fault and Volkswagen software update.
- NHTSA ID
- 11756349
- Incident
- Aug 9, 2026
Driver assistance
Filed Aug 10, 2026
VW sent an over-the-air remote tech update on 8/8/206. Once the update was completed and the system rebooted, the rearview backup camera and cross-traffic safety system are no longer working. We tried a system reset, which did not work, and we tried a hard reset ( car was outside - doors locked and car off for 20 minutes+). Tried to get an appointment, and the dealer pushed us out 3+ weeks—this is unacceptable for a safety system issue. In addition, VW has not completed the engine cover repair/recall even though your system shows no open recalls, which is strange and unsettling. Is VW hiding recall repairs or marking them complete when not done ???
- NHTSA ID
- 11755827
- Incident
- Aug 8, 2026