2024 Volkswagen Atlas Cross Sport

The infotainment system constantly goes in and out to the point it’s unreliable at best. It constantly disconnects, the screen has turned black when the car starts and has even gone black while driving which renders the car completely useless. The brakes are another story. The brakes sound like they’re from 2010 and make the most awful screech anytime you brake. I’ve brought this up several times to my dealership and they inform me each time that it’s normal. In addition to the awful sound the brakes make it feels like the brakes are not as realiabke as you would think. You have to press down extremely hard on the brakes for them to remotely stop abruptly if need b. None of this is normal for a brand new car purchased off the lot. I purchased this car in February 2025 and it has been in the shop for recurring infotainment and brake issues along with a slew of other issues.

NHTSA ID

11775426

Incident

Feb 16, 2025

Hood latch cable snapped at 36k miles

NHTSA ID

11772006

Incident

Oct 16, 2026

Though we had not experienced any problems with the backup camera on our 2024 Volkswagen Atlas, on September 9, 2026 we brought our vehicle into our local Volkswagen dealer to address NHTSA 26V473 Safety Recall 91TV Rearview Camera Software. As of today, October 15, 2026 this dealer still has our vehicle. We are being told that the software fix did not work on our vehicle and their technicians are waiting for direction from ODIS (Offboard Diagnostic Information System), which if I understand correctly, is a division of Volkswagen. The camera is reportedly now inoperable because of the attempt to replace the backup camera software. I have written emails to the dealer (without response) and I have communicated via text and phone to the service manager. Most recently, I have been in touch with Volkswagen and I have been issued a case #. The dealer is telling Volkswagen the same story, with no movement. It should be noted that my vehicle's VIN did not appear on the NHTSA.GOV website for this recall, meaning it apparently has been reported as repaired, which is NOT the case. This reporting is misleading, at best. Thankfully, two weeks into this saga, the dealer gave us a loaner (not compatible to my vehicle) but I am paying a considerable some of money each month for a vehicle I do not have access to.

NHTSA ID

11771363

Incident

Sep 9, 2026

My leased 2024 Volkswagen Atlas Cross Sport has required repeated dealer repairs for engine/emissions warnings. An August 2026 repair involved diagnostic code P0456 and replacement of the EVAP canister and N80 valve. The vehicle returned to the dealer September 8-18, 2026 for the recurring P0456 concern; the repair included the canister/N80 and an ECM software update. On October 6, 2026, at approximately 28,819 miles, warning lights appeared again and the myVW application reported under Engine/Powertrain: "Error: Drive system. Please service vehicle." A dashboard photograph shows the warning while the speed display reads 55 mph. I am concerned about a possible drive-system malfunction while traveling on a highway. I am not reporting a confirmed loss of propulsion or a crash. The vehicle is now at the dealer for diagnosis and repair and is available there for inspection. The cause of this latest warning and whether it is the same underlying defect remain UNKNOWN pending diagnosis. Repeated repairs disrupt my transportation and work. Calls to the dealership and direct staff numbers have repeatedly gone unanswered. I request review of these recurring warnings and any potential safety defect.

NHTSA ID

11769390

Incident

Oct 6, 2026

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving from a complete stop, an overheating message was displayed, the check engine warning light illuminated, and the vehicle entered LIMP Mode and failed to exceed 3 MPH. The contact was able to pull into a parking lot at a slow speed and became aware of an abnormal burning odor. The contact added coolant to the coolant reservoir, and the vehicle operated as intended. The contact stated that the failure recurred while driving 35 MPH, and the driver drove cross several lanes of traffic to pull over to the side of the road. The check engine warning light was illuminated after the failure. The vehicle was taken to the dealer, where the contact was informed that the overheating message was erroneous, and that a software update was needed. The vehicle was repaired. The contact stated that the manufacturer's failure to send a notification for the software update posed a safety risk. The failure mileage was approximately 27,000.

NHTSA ID

11769333

Incident

Sep 6, 2026

Mileage

27,000 mi

The infotainment system continues to “glitch” with the faded screen and the hot pink/purple lines that go across the screen. This was upon starting my car, I hadn’t even put it into drive. It took over 3 minutes of trying to restart the system to reset it- which I finally gave up and started to drive away. The infotainment system finally shut off about 3/4 of mile away from my house (and I hadn’t touched it since putting my car into drive). This has been an intermittent issue since I bought the car in 10/2024 (certified preowned).

NHTSA ID

11767202

Incident

Sep 24, 2026

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brakes independently activated. Additionally, the radio displayed a blank screen. The contact stated that the failure had occurred while the cruise control was activated. The vehicle was driven to the shoulder of the roadway. The contact deactivated the cruise control feature and the vehicle drove normally. The infotainment center continued the rebooting cycle. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.

NHTSA ID

11766377

Incident

Aug 12, 2026

Mileage

42,000 mi

My 2024 Volkswagen Atlas Cross Sport has a recurring electronic/infotainment failure that began at approximately 5,000 miles and continues at approximately 49,500 miles. While driving, the infotainment screen unexpectedly shuts off, freezes, or becomes unavailable. The vehicle displays: "Exit warning system and rear traffic alert are currently not available." Lane Assist also becomes unavailable. At the same time, we can lose navigation, radio/audio, phone connectivity, and climate-control functions operated through the infotainment system. The failure occurs at both low and high speeds and on different types of roads. It has also occurred when a phone is not connected and when a phone is connected. The problem has occurred often enough that we have had to stop the vehicle or pull onto the shoulder to shut it off and restart it. Restarting sometimes restores the system, but not always immediately. This creates a safety concern because multiple driver-assistance functions become unavailable while the vehicle is moving. The vehicle has been brought to North Park Volkswagen of San Antonio four times for this issue: 08/13/2024, 03/07/2025, 08/28/2026, and 08/31/2026. The dealership has performed software updates and cleared diagnostic codes, but the problem continues. We have video recordings documenting the failure and warning messages. This is not simply an infotainment inconvenience. A recurring electronic failure is causing multiple vehicle and safety related functions to become unavailable while driving, sometimes requiring us to pull over to restart the vehicle. The problem has persisted for approximately 44,500 miles despite repeated dealership visits and attempted repairs. I am requesting that NHTSA investigate whether an underlying electronic, software, infotainment, or communication-module defect is causing these systems to fail while the vehicle is in operation. Please let us know if you need us to submit video of this problem.

NHTSA ID

11765822

Incident

Aug 13, 2024

Prevent Sporatic Misfire Faults.

Checking engine oil level.

Reprogramming Control Module process

Condensation

Water Migration under RAPGARD® during PDI

Condensation and or water droplets visible on inside of exterior light lenses