RoadVitals

2003 Volkswagen Jetta Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
456
Latest Apr 23, 2023
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
95
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Sep 10, 2002

What this page shows

Our database holds 456 NHTSA owner-reported complaints for the 2003 Volkswagen Jetta. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–25 of 456 · page 1 of 19

Powertrain (other)
Filed Apr 23, 2023

Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 89164 miles, I’m waiting for a letter please respond thank you.

NHTSA ID
11518564
Incident
Jun 1, 2010
ElectricalEngineFuel system
Filed Feb 7, 2022

My jetta stalls without warning when the gas gauge is at a quarter of a tank or less. No engine check light or any other any other device comes on to warn me it is going to stall. My speed does not matter. It happens at freeway speeds or around town. It does not occur if the gas gauge shows more than 1/4 of a tank of fuel. I do not know if it is an electrical problem, a fuel propulsion problem or an engine problem. From reading volkswagon forums, this is a very common problem with volkswagons of different years, including the new Tiguans. I'm sure there have been many fatalities as a result of this defect. I am surprised volkswagon has not been forced to repair this dangerous, life threatening problem before now! Maybe, a class action law suit involving products liability, merchantability, and fitness for a particular use would benefit not only owners, but the general public at large. I believe it is your duty to protect the general public from manufactures who place dangerous, defective products in the stream of commerce. Your action is required, and demanded. The first time ocurred right after I purchased the car in 2019. It has stalled many times since then, before I realized I needed to keep the fuel tank at least 1/2 full at all times. Keeping it 1/2 full at all times greatly deminishes the range of travel before I have to refill. It is inconvenient and expensive since fuel has to be purchased at places other the most economical place I usually purchase my gasoline. Thank you

NHTSA ID
11450712
Incident
Jul 28, 2019
Electrical
Filed Nov 27, 2020

RIGHT PASSENGER SIDE WINDOW IS BLOCKED INSIDE DOOR

NHTSA ID
11376725
Incident
Oct 25, 2020
Mileage
98,000 mi
Powertrain (other)
Filed Aug 29, 2020

NO TRANSMISSION FILTER .SO THERE IT IS MR VAR NO EONT GO IN ANY GEAR.I WENT TO CHONGE FILTER AND AFTER DAYS OF RESEARCH FOUND OUT THEY CAME W NO FILHER AND THAT MY FRIEND. CAN NOT BE JUSTIFIED. EVERY ONE HAS THESE PROBLEMS WHK OWNS ONE

NHTSA ID
11352036
Incident
Jun 6, 2002
Mileage
114,000 mi
Brakes
Filed Feb 10, 2020

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WAS INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE DEALER DICK HANNAH DEALERSHIPS 10808 NE COXLEY DR, VANCOUVER, WA 98662 (360) 605-1726 WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 07V063000 (EXTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

NHTSA ID
11308305
Incident
Jan 21, 2020
Mileage
170,000 mi
Filed Dec 16, 2019

I CLOSED MY TRUNK ONE DAY AND NOW IT WILL NOT OPEN WITH FOB OR INSIDE DOOR LATCH OR THE KEY.

NHTSA ID
11289380
Incident
Dec 12, 2019
Mileage
193,958 mi
Fuel system
Filed Dec 17, 2018

THE CAR STALLS WHILE DRIVING AT ANY SPEED OR WHILE IDLING WHEN THE FUEL GAUGE IS AROUND OR UNDER 1/4 OF A TANK. I HAVE READ UP ON THIS AND PEOPLE ARE DUMPING A LOT OF MONEY ONTO TRYING TO FIGURE OUT WHAT THE ISSUE IS AND THERE IS NO ANSWER. STALLING ON A HIGHWAY WITHOUT A MEDIAN OR PULL-OFF IS NOT ONLY INCONVENIENT BUT DANGEROUS.

NHTSA ID
11161955
Incident
Dec 15, 2018
Mileage
166,000 mi
Exterior lighting
Filed Aug 30, 2018

DRIVING HELLO ALL STATE ROUTE AFTER DARK AT 55 MI./H THE HEADLIGHTS WENT OUT COMPLETELY AND THEN CAME BACK ON IN A SHORT MATTER OF SECONDS. HAD THE ROAD NOT BEEN STRAIGHT AT THAT SECTION I COULD HAVE VERY EASILY COLLIDED WITH TREES OR GUARDRAILS. THE 1ST TIME THIS HAPPENED WAS 2012-08-01. I HAD THE LOCAL VOLKSWAGEN EXPERT GARAGE REPLACED THE HEADLIGHTS STOCK. THE NEXT TIME THAT OCCURRED WAS JULY 2018. THIS IS A SEVERE SAFETY HAZARD I HAVE NOT SOUGHT ANY REPAIRS YET.

NHTSA ID
11123561
Incident
Jul 1, 2018
Mileage
150,000 mi
Engine
Filed Jun 4, 2018

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ADDED WATER TO THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,072.

NHTSA ID
11099851
Incident
Mar 20, 2018
Mileage
184,072 mi
Interior & seats
Filed Jan 3, 2018

WHEN THE SEAT HEATER IS TURNED ON, THE SEAT CATCHES ON FIRE. WHEN YOU LOOK AT THE PICTURE THAT IS SMOKE COMING FROM THE SEAT, THE HOLES WERE CAUSED BY THE SEAT HEATER.

NHTSA ID
11058251
Incident
Jan 1, 2018
Mileage
109,000 mi
Interior & seats
Filed Aug 23, 2017
1 injury reported

THE ELECTRIC SEAT HEATER MALFUNCTIONED AND BURNED A HOLE IN THE SEAT WHILE IN USE. IT NO LONGER REGULATES. DANGEROUS FOR DRIVING. SMELLED LIKE A FIRE!

NHTSA ID
11019166
Incident
Aug 23, 2017
Mileage
160,000 mi
ElectricalFuel systemExterior lighting
Filed Aug 10, 2017

MY CAR GOT HACKED MY CHARLIE MILLER AND CHRIS VALASEK WAS SEEN OVER AT MY NEIGHBORS HOUSE ON 4/29/2017 AND MY EX BOSS CHRIS STUTZ JR IS IN CHARGE OF ALL THE BREAK IN OF MY HOUSE AND CARS EDWARDSVILLE POLICE WILL NOT DO ANYTHING BECAUSE THE POLICE ARE FRIEND OF THEM I HOPE I DON'T GET KILLED OVER THESE HACKS BUT IF THAT'S WHAT IT WILL TAKE TO DO ANYTHING ABOUT IT

NHTSA ID
11014091
Incident
Aug 3, 2017
Mileage
220,185 mi
Electrical
Filed Jul 22, 2017

THE FUSE BOX ON TOP OF THE BATTERY MELTED DUE TO OVERHEATING FROM THE ALTERNATOR CABLE. NO EXCESSIVE ELECTRICAL LOAD HAS BEEN PLACED ON THE BATTERY. JUST NORMAL USE OF THE CAR CAUSES THIS TO MELT.

NHTSA ID
11010108
Incident
Jun 28, 2017
Mileage
151,000 mi
ElectricalInterior & seats
Filed Jul 3, 2017
Fire reported

WHEN I WAS SITTING IN THE DRIVER'S SEAT WITH THE HEATED SEAT OPTION TURNED TO A 5 (HIGH), WHILE THE CAR WAS WARMING UP, I NOTICED SOME SMOKE COMING FROM THE RIGHT SIDE OF THE SEAT. THE HEATED SEAT STARTED TO BURN THROUGH THE CLOTH COVER DIRECTLY WHERE MY METAL JACKET ZIPPER WAS MAKING CONTACT WITH THE CLOTH SEAT SURFACE. I IMMEDIATELY POURED WATER ON THE SEAT TO ENSURE A FIRE DIDN'T START. I HAVE NOT ATTEMPTED TO USE THE SEAT HEATERS SINCE THIS INCIDENT.

NHTSA ID
11002776
Incident
Jan 15, 2017
Mileage
162,000 mi
Engine
Filed Jun 26, 2017

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE SUDDENLY BEGAN TO REV AND CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT APPLIED THE BRAKE PEDAL IN ORDER TO SLOW THE VEHICLE DOWN. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND HEARD A BANGING NOISE COMING FROM THE VEHICLE AND NOTICED THAT THERE WERE PARTS ON THE GROUND. THE CONTACT STATED THEIR WAS ALSO BLACK SMOKE COMING FROM THE VEHICLE. THE CONTACT TOWED THE VEHICLE TO THE AMB AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND THE TURBO AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 212,000. UPDATED 10/24/17*LJ *TR

NHTSA ID
11001512
Incident
May 30, 2017
Mileage
212,000 mi
Electrical
Filed Jun 5, 2017
1 injury reported

DRIVERS SIDE SEAT HEATER IGNITED BURNING THROUGH SEAT TRIM AND BURNING DRIVER WHILE OPERATING VEHICLE. THIS OCCURRED IN A SEAT THAT THE DEALER INDICATED THEY HAD REPLACED UNDER THE INITIAL RECALL (HOWEVER DATE ON SEAT IS 11/25/2002 BEFORE CAR WAS DELIVERED IN 4/2003 - SO DEALER NEVER ACTUALLY REPLACED IT . SEAT RETAINED AND PHOTOS AVAILABLE FOR INSPECTION.

NHTSA ID
10993189
Incident
Jan 11, 2017
Mileage
170,000 mi
EnginePowertrain (other)
Filed Jan 10, 2017

THIS IS IN REGARD TO TIPTRONIC TRANSMISSION FAILURE AT 77,000 MILES. AFTER THE VEHICLE WAS FULLY PAID OFF AND 17K MILES AFTER WARRANTY HAD EXPIRED. WHILE I WAS DRIVING VEHICLE WOULD STAY IN 1ST AND 2ND GEAR AND GIVE A BIG JOLT WHEN GOING INTO 3RD AND 4TH WHILE STILL COLD, ONLY AFTER ENGINE WOULD HEAT UP WITHOUT ANY STOPS WOULD IT PERFORM SUB PAR. PREVIOUS TO THIS I HAD HAVE NO COMPLAINTS. DEALER QUOTED $5600 TO REBUILD TRANSMISSION AND INDEPENDENT SHOP $2500. I WAS INFORMED I HAD A WORN CLUTCH AND IN 2008 I REBUILD THE TRANSMISSION AND CONTINUED HAVING THE SAME ISSUE. AFTER THOUSANDS OF DOLLARS SPENT ON THIS VEHICLE ON APRIL 12 OF 2012 I SENT IT THE JUNKYARD. I WILL FOLLOW UP AND SEND MORE HARD COPIES DOCUMENTS TO NHTSA AS I HAVE MY ENTIRE SERVICE RECORDS FROM 2003 - 2012 TO SUBMIT. THERE ARE 100'S OF OTHER AMERICAN CAR OWNERS WITH TIPTRONIC TRANSMISSION EXPERIENCING SAME ISSUES AND ITS APPARENT THAT IT IS FAULTY MANUFACTURING.I'M ATTACHING SEVERAL PDF DOCUMENTS WITH ARTICLES AND OTHER SIMILAR COSTUMER COMPLAINTS. I HAVE ALL MY SERVICE RECORDS AND WILL SUBMIT HARD COPIES SEPARATELY HOWEVER WANTED TO GET THE COMPLAINT STARTED HERE. THE YEAR OF MY VEHICLE WAS NEVER INCLUDED BUT ITS OBVIOUS THIS ISSUE HAS BEEN HAPPENING LONGER THEN PREVIOUS RECALLS. *TR

NHTSA ID
10944086
Incident
Mar 15, 2008
Mileage
77,000 mi
Electrical
Filed Dec 28, 2016

IAM THE ORIGINAL OWNER AND HAVE ALWAYS KEPT MY JETTA IN THE GARAGE. I MOVED 3 AND A HALF YEARS AGO AND MY CAR IS NO LONGER GARAGED. MY HEADLINE IS STARTING TO DETACH FROM THE INSIDE OF THE CAR AND THE LEATHER THROUGHOUT MY CAR IS CRACKING. I NOTICED THERE WAS A CLASSSS ACTION LAWSUIT REGARDING THE SUNROOF DRAIN GETTING CLOGGED CAUSING DAMAGE TO THE CAR. WHO CAN I CONTACT TO SEE IF I QUALIFY FOR THIS ACTION. AT THE TIME OF THE RECALL I DID TAKE MY JETTA TO A DEALERSHIP AND THEY SAID EVERYTHING WAS FINE, IS THIS BECAUSE MY CAR WAS GARAGED AND NOW ITS OUTSIDE EXPOSED TO THE ELEMETS, WHICH HAS CAUSED THIS DAMAGE? THANK YOU,

NHTSA ID
10938362
Incident
Mar 17, 2013
Mileage
120,000 mi
Filed Aug 31, 2016

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A WAS SMELL ENTERED THE INTERIOR OF THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CABIN FILTER WAS REPLACED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ

NHTSA ID
10899719
Incident
Jun 15, 2015
Mileage
30,000 mi
EngineFuel system
Filed Jul 25, 2016

TRANSMISSION STRAINED TO SHIFT OUT OF FIRST GEAR. WATER PUMP WENT OUT CAUSE CAR TO RUN HOT.. WATER PUMP WAS REPLACED BUT BLOWER HEAD GASKET.... AIRBAG LIGHT COMES ON AND OFF

NHTSA ID
10888440
Incident
Feb 17, 2016
Mileage
110,678 mi
Electrical
Filed Jul 21, 2016

"TAKATA RECALL" BURNED FUSE BOX CAUSED ALTERNATOR TO GO BAD.

NHTSA ID
10887559
Incident
Jul 6, 2016
Mileage
260,000 mi
Interior & seats
Filed Jul 14, 2016

THE RIGHT AREA OF THE DRIVER'S SIDE HEATED SEAT BEGAN TO GET EXCESSIVELY WARM SO I DISCONTINUED USE FOR A PERIOD OF TIME. SUBSEQUENT ATTEMPT AT USE RESULTED IN THE HEATING COIL BURNING THROUGH THE UPHOLSTERY. PICTURES ATTACHED. I HAVE DISCONTINUED USE AND LEARNED THERE IS AN EXPIRED RECALL FOR THIS AS A KNOW ISSUE.

NHTSA ID
10884773
Incident
Oct 1, 2015
Mileage
85,000 mi
ElectricalPowertrain (other)
Filed Apr 19, 2016

HAVING WORKED IN VW DEALERSHIPS MY TRANSMISSION CONTROL MODULE IS FAILING AT ONLY 130,000 MILES ON IT WHICH HAS BEEN AN ONGOING ISSUE AND COMPLAINT BY MANY. WHEN IT ACTS UP IT WON'T UPSHIFT OR WILL DROP DOWN INTO LOW GEAR AND ONE HAS TO WORRY ABOUT BEING REAR ENDED WHEN THIS CONDITION OCCURS.

NHTSA ID
10860401
Incident
Apr 15, 2016
Mileage
132,306 mi
Powertrain (other)
Filed Mar 23, 2016

WHEN THE CAR IS STARTED AND THE ENGINE IS COLD, BELOW 190F, IT WILL NOT ENGAGE REVERSE GEAR, ALL OTHER GEARS WILL OPERATE. AFTER THE ENGINE REACHES 190F, THE REVERSE GEAR WILL ENGAGE. THIS CAR HAS A SEALED AUTOMATIC TRANSMISSION SO NO OWNER MAINTENANCE IS POSSIBLE AND FLUID LEVELS CAN NOT BE VERIFIED.

NHTSA ID
10851306
Incident
Mar 1, 2016
Mileage
130,000 mi
Interior & seats
Filed Mar 14, 2016
Fire reported

DRIVER SIDE SEAT HEATER GETS VERY GOT. ON MARCH 4, 2016 AT 7:30AM NOTICED A BURNT SMELL AS I PARKED MY CAR (I HAD DRIVEN FOR ABOUT 20 MINS). WHEN I RETURNED AT 12PM FOR LUNCH, I NOTICED 2 BURNT AREAS OF MY LEATHER SEAT. MARCH 5TH, TRIED TO USE HEATER AGAIN BUT WITHIN 10 MINS IT GOT TOO HOT TO TOUCH AND BURNT SMELL, REALLY BAD. I SHUT IT OFF. I CAN'T USE THIS NOW. VERY DISAPPOINTED.

NHTSA ID
10849573
Incident
Mar 4, 2016
Mileage
15 mi

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