2003 Volkswagen Jetta

BY LETTER RECEIVED ON JUNE 24, 2005, MR. RONALD M. STRICKLAND OF RALEIGH, NC, SUBMITTED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE THE PERFORMANCE OF THE IGNITION COIL PLUGS ON MODEL YEAR (MY) 2000-2003 VOLKSWAGEN JETTA, GOLF AND PASSAT SEDANS.THE PETITIONER ALLEGES THAT HE HAD EXPERIENCED MULTIPLE STALLING EVENTS AS A RESULT OF ONE OR MORE IGNITION COIL PLUGS MALFUNCTIONING ON HIS 2002 VW JETTA SEDAN.AS A RESULT OF THE ENGINE STALLING, THE PETITIONER EXPERIENCED A LOSS OF POWER STEERING AND INCREASED BRAKING EFFORTS WHEN HE PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO CONTROL THE VEHICLE.AFTER A FEW MINUTES PARKED ON THE SHOULDER HE WAS ABLE TO RESTART THE VEHICLE ALTHOUGH THE ENGINE OPERATED AT REDUCED POWER.VW ISSUED A CUSTOMER SATISFACTION CAMPAIGN (CSC) ON JANUARY 31, 2003 TO INSTRUCT THEIR DEALERSHIPS TO INSPECT THE VEHICLES FOR ANY MALFUNCTIONING IGNITION COIL PACKS AND TO REPLACE THEM AT NO COST TO THE CONSUMER.CONSUMERS WERE NOTIFIED TO BRING THEIR VEHICLES TO THEIR DEALERSHIPS VIA OWNER LETTERS MAILED OUT ON JUNE 6, 2003.WHILE VW INITIALLY INSTRUCTED THE DEALERSHIPS TO ONLY REPLACE THE MALFUNCTIONING IGNITION COIL PACKS, A REVISED CSC WAS ISSUED TO DEALERSHIPS IN DECEMBER 2003 AND JANUARY 2004, INSTRUCTING DEALERSHIPS TO REPLACE ALL IGNITION COIL PACKS REGARDLESS OF THEIR PERFORMANCE.A REMINDER TO THE DEALERSHIPS WAS SENT BY VW ON APRIL OF 2004.ALTHOUGH THE CONCERNS OF THE PETITIONER COULD THEORETICALLY CREATE A SAFETY PROBLEM, THE RISK IS VERY SMALL, DUE TO THE ENGINE STILL RUNNING ON EITHER 3, 5, OR 7 CYLINDERS.THERE ARE NO REPORTED CRASHES OR INJURIES DUE TO THE ALLEGED DEFECT.ONCE DRIVERS ARE AWARE OF THE PROBLEM (LOSS OF POWER DUE TO ONE OF THE IGNITION COIL PACKS MALFUNCTIONING), DRIVERS ARE ABLE TO TAKE PRECAUTIONARY AND COMPENSATORY MEASURES AND STILL MAINTAIN CONTROL OF THEIR VEHICLES.IN ADDITION, FOUR FIRES WERE REPORTED TO ODI.THESE WERE IGNITION COIL BURNOUTS WITH NO ADDITIONAL DAMAGE TO THE VEHICLE AND WERE LOCALIZED ON TOP OF THE ENGINE. DURING THE LAST 24 MONTHS THE NUMBER OF STALL AND DRIVABILITY COMPLAINTS REPORTED TO ODI HAS GREATLY DIMINISHED FROM A PEAK OF 195 IN JANUARY OF 2003 TO ONLY 3 IN AUGUST OF 2005.THIS COINCIDES WITH THE CSC RELEASED BY VW.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

THE SUBJECT VEHICLES ARE EQUIPPED WITH SIDE-THORAX AND SIDE-HEAD CURTAIN AIRBAGS TO PROTECT THE FRONT AND REAR OUTBOARD OCCUPANTS IN A SIDE-IMPACT CRASH.THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS).THE CRASH SENSING SYSTEM?S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH IMPACTS (WHEEL, TIRE AND UNDERCARRIAGE IMPACTS) AS DEPLOYABLE EVENTS.THE 97 ALLEGED INJURIES WERE MINOR IN NATURE AND CONSIST OF ABRASIONS, BRUISES, EAR RINGING AND HEADACHES.THERE WAS NO ALLEGED LOSS OF CONTROL CRASH AS A RESULT OF SIDE-AIRBAG DEPLOYMENT.ODI ALSO OBTAINED COUNTS OF ALLEGED INADVERTENT SIDE-AIRBAG DEPLOYMENTS FROM PEER MANUFACTURERS.THE DATA SHOWS THAT THE SUBJECT VEHICLES ARE NOT UNIQUE IN BEING SUBJECT TO SUCH ALLEGATIONS.THE COMPLAINT RATE FOR NON-SUBJECT INDIVIDUAL MODEL VEHICLES VARIES WIDELY.THE RATE FOR THE SUBJECT VEHICLES IS COMPARABLE TO THREE PEER MODELS, EACH WITH COMPACT CHASSIS/WHEELBASES.ODI HAS NOT IDENTIFIED ANY COMPONENT FAILURE OR MANUFACTURING TREND THAT MAY RELATE TO A COMPONENT OR MANUFACTURING ISSUE.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

THIS INVESTIGATION CONCERNS THE ELECTRIC SEAT HEATER INSTALLED IN SOME MY 2002-2003 VOLKSWAGEN (VW) JETTA VEHICLES.CONSUMERS ALLEGE THAT THE SEAT HEATER MAY OVERHEAT, RESULTING IN BURN DAMAGE TO THE SEAT COVER AND TO THE DRIVER'S CLOTHING AND/OR SKIN.THIS EA ADDRESSES WHETHER SUCH FAILURES MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ODI CONCLUDES THAT THE DRIVER-SIDE SEAT HEATER MAY FAIL OR MALFUNCTION DUE TO NORMAL VEHICLE USE, (I.E., DRIVER INGRESS AND EGRESS FROM THE VEHICLE).THE INVESTIGATION DISCLOSED THAT SUCH FAILURES DO NOT POSE A SIGNIFICANT RISK OF INJURY OR FIRE.ODI BELIEVES THAT FURTHER INVESTIGATION WOULD NOT LIKELY IDENTIFY A SAFETY-RELATED DEFECT TREND.THEREFORE, THIS EA HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.THE ATTACHED SUMMARY REPORT PROVIDES FURTHER DETAIL CONCERNING THIS EA.

THE SUBJECT VEHICLES ARE EQUIPPED WITH OPTIONAL ELECTRICALLY HEATED DRIVER AND FRONT PASSENGER SEATS.INFORMATION RECEIVED DURING PE03-052 DISCLOSED A SIGNIFICANT NUMBER OF INCIDENTS OF MALFUNCTIONING/OVERHEATING OF THE DRIVER SEAT HEATER IN THE SUBJECT VEHICLES.ADDITIONAL INCIDENTS MAY OCCUR DURING THE FINAL MONTHS OF THE WINTER SEASON.THIS MATTER IS ALSO CURRENTLY BEING INVESTIGATED BY TRANSPORT CANADA.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-010)IN ORDER TO FULLY INVESTIGATE THESE OCCURRENCES AND THEIR SAFETY IMPLICATIONS.

Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 89164 miles, I’m waiting for a letter please respond thank you.

NHTSA ID

11518564

Incident

Jun 1, 2010

My jetta stalls without warning when the gas gauge is at a quarter of a tank or less. No engine check light or any other any other device comes on to warn me it is going to stall. My speed does not matter. It happens at freeway speeds or around town. It does not occur if the gas gauge shows more than 1/4 of a tank of fuel. I do not know if it is an electrical problem, a fuel propulsion problem or an engine problem. From reading volkswagon forums, this is a very common problem with volkswagons of different years, including the new Tiguans. I'm sure there have been many fatalities as a result of this defect. I am surprised volkswagon has not been forced to repair this dangerous, life threatening problem before now! Maybe, a class action law suit involving products liability, merchantability, and fitness for a particular use would benefit not only owners, but the general public at large. I believe it is your duty to protect the general public from manufactures who place dangerous, defective products in the stream of commerce. Your action is required, and demanded. The first time ocurred right after I purchased the car in 2019. It has stalled many times since then, before I realized I needed to keep the fuel tank at least 1/2 full at all times. Keeping it 1/2 full at all times greatly deminishes the range of travel before I have to refill. It is inconvenient and expensive since fuel has to be purchased at places other the most economical place I usually purchase my gasoline. Thank you

NHTSA ID

11450712

Incident

Jul 28, 2019

RIGHT PASSENGER SIDE WINDOW IS BLOCKED INSIDE DOOR

NHTSA ID

11376725

Incident

Oct 25, 2020

Mileage

98,000 mi

NO TRANSMISSION FILTER .SO THERE IT IS MR VAR NO EONT GO IN ANY GEAR.I WENT TO CHONGE FILTER AND AFTER DAYS OF RESEARCH FOUND OUT THEY CAME W NO FILHER AND THAT MY FRIEND. CAN NOT BE JUSTIFIED. EVERY ONE HAS THESE PROBLEMS WHK OWNS ONE

NHTSA ID

11352036

Incident

Jun 6, 2002

Mileage

114,000 mi

TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT WAS INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE DEALER DICK HANNAH DEALERSHIPS 10808 NE COXLEY DR, VANCOUVER, WA 98662 (360) 605-1726 WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 07V063000 (EXTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

NHTSA ID

11308305

Incident

Jan 21, 2020

Mileage

170,000 mi

I CLOSED MY TRUNK ONE DAY AND NOW IT WILL NOT OPEN WITH FOB OR INSIDE DOOR LATCH OR THE KEY.

NHTSA ID

11289380

Incident

Dec 12, 2019

Mileage

193,958 mi

THE CAR STALLS WHILE DRIVING AT ANY SPEED OR WHILE IDLING WHEN THE FUEL GAUGE IS AROUND OR UNDER 1/4 OF A TANK. I HAVE READ UP ON THIS AND PEOPLE ARE DUMPING A LOT OF MONEY ONTO TRYING TO FIGURE OUT WHAT THE ISSUE IS AND THERE IS NO ANSWER. STALLING ON A HIGHWAY WITHOUT A MEDIAN OR PULL-OFF IS NOT ONLY INCONVENIENT BUT DANGEROUS.

NHTSA ID

11161955

Incident

Dec 15, 2018

Mileage

166,000 mi

DRIVING HELLO ALL STATE ROUTE AFTER DARK AT 55 MI./H THE HEADLIGHTS WENT OUT COMPLETELY AND THEN CAME BACK ON IN A SHORT MATTER OF SECONDS. HAD THE ROAD NOT BEEN STRAIGHT AT THAT SECTION I COULD HAVE VERY EASILY COLLIDED WITH TREES OR GUARDRAILS. THE 1ST TIME THIS HAPPENED WAS 2012-08-01. I HAD THE LOCAL VOLKSWAGEN EXPERT GARAGE REPLACED THE HEADLIGHTS STOCK. THE NEXT TIME THAT OCCURRED WAS JULY 2018. THIS IS A SEVERE SAFETY HAZARD I HAVE NOT SOUGHT ANY REPAIRS YET.

NHTSA ID

11123561

Incident

Jul 1, 2018

Mileage

150,000 mi

Update to Volkswagen engine oil standards

Volkswagen Engine oil quality standards, update to attachments.

Engine oil quality standards, update to attachments.

Update model year applicability to include 2023.

Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.

This bulletin contains general instructions for software updates.